SUMMARY:

• Business Analysis from requirement gathering to production. Assisting secondary activities such as training and help desk support.
• Creates and maintains both technical and process and project documentation. In both work and volunteer environments.
• User Acceptance Testing Lead
• Quality Assurance Testing Lead
• Systems Integration Testing Lead
• Project planning and execution for Agile projects and Waterfall projects.
• Budget creation and management for projects both in work and volunteer environments.
• Created mitigation plans for projects to reduce scope creep.
• Linear and Non - Linear Transport of Video Content
• Web Testing
• Telecommunications
• Process creation and improvement. Leading JAD sessions to improve business and define business processes.
• Medical Billing
• Sharepoint Administrator for projects and volunteer efforts at Accenture and non-profit organizations.
• Ensured and Monitored Tariff Compliance for Telecommunications Act in the installation of services for Confidential Communications and Vercuity.
• FCC Compliance measures

TECHNICAL SKILLS:

Software:  JIRA / Confluence SQL Sharepoint CMS CMS - Other systems Zephyr Mobile Web Tester Siebel 7x, Rational Unified Process (Clear Case, Clear Quest, Req Pro,) Doors (Requirement Repository) Savvion Project Manager SharePoint Administrator HP Application Lifecycle Management / Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Englewood, CO

Systems Analyst / Quality Assurance Engineer

• Worked on several applications from the public facing mobile and web.com websites (confidential.com, confidential.com and confidential.com),to back end supporting systems that handle contracts, bill payments, linear and non-linear program scheduling, image asset, transcoding and encoding. Worked on projects for confidential Watermarking, HD Downconverts, and several server transfers.
• Develops test plans and test cases based on project/ platform requirements
• Responsible for the effective development and implementation of quality/testing programs to ensure that results meet company standards and end-user requirements
• Coordinated test management to include tracking, reporting of testing progress, defects, risks and issues. Conduct and facilitate periodic testing and defects progress meetings.
• Responsible for system verification testing activities, implementing test methods and procedures, ensuring products/features meet requirements and quality standards.
• Developed and managed metrics for performance improvement.
• Participates in all levels of manual testing including functional, regression and performance and effectively communicate test results
• Senior technical lead on several front end domain systems, providing training and mentorship on those systems.
• Created process for Risk based / Weighted Testing used by team to prioritize work.

Confidential

Project Manager

• Tracks and assist the Project Lead in managing project milestones
• Collects status from the Project Leads to reports status out to interested parties\
• Assists the Project Leads on creating his/her Project Plans and Milestones (or for Agile projects the Product Backlog and Sprint Backlog) for their particular project(s)
• Ensures with the Project Lead that the Programs Projects are accurately resourced (working with Resource Managers to make sure that the correct resources are in place for project execution)
• Manages SOW creation (with the Project Lead’s contribution to SOW content) and manages the SOW process
• Maintains the PDP (if assigned to this task by the Program Lead)
• Works to minimize risks to the Program/Projects (timeline slippage, potential member disappointments)
• Manages project budget (in partnership with Program Leads assistant)
• Ensure proper departments are engaged with the programs projects (e.g., Legal, Standards and Specifications, Communication Council)
• Holds status meetings with project team(s)
• Reviews the status reports of team members and addresses issues as appropriate
• Supports the Project's vision and goals and works with the Program Lead to ensure the Projects visions and goals are in alignment with the overall Program
• Communicate in a timely manner (or as requested) feedback related to resources to the respective Resource Leads
• Executes the processes defined in the Project Lifecycle Processes

Confidential

Systems Analysis / Project Manager

• Support Video and Voice transmission for large cable company by identifying database
• Create application requirements for development for multiple projects\
• Analyze data contained in the corporate database and identify data integrity issues with existing and proposed systems and implement solutions.
• Write technical procedures and documentation for the applications
• Participate in weekly meetings with the IT network team to discuss progress and issues to be resolved, and report progress on a weekly basis
• Creation of Project Plans for small video and voice projects.

Confidential

Systems Analysis

• Supported launch of new 4G LTE product line by identifying potential impacts to critical customer support call center functions, and developing business and functional requirements for impact mitigation.  
• Collaborated with client Network Engineering resources to build out detailed functional requirements for new call center support tools. 
• Developed and executed system and business process test cases directly supporting client's first 4G LTE market rollout. 
• IVR Business Analyst on Agile Project - Developed flows for IVR process for Call Center Alternatives for Cricket Cellular Services

Confidential

QA Testing

• Assisted PM in day to day operations of UAT Planning and execution
• Created Use Case and Test Cases for testing purposes for Deposits and CIF functionality.
• Helped implement Lessons Learned and other process documents.
• Created detailed project plans for implementation of test creation, development, and to explain needed timelines.

Confidential

Payroll and Benefits Business Analyst

• Developed processes to capture functional data for future training and subsequent software releases.
• Use Excel to create graphs, track trends, identify targeted areas for additional training, and cost estimates. Use Excel to scrub data prior to database entry and uploads.
• Create daily reports for tracking purposes.
• Presented findings to upper management in concise format to emphasize costs and needed improvements.
• Explained Human Resources policies and procedures as it related to vacation and time accrual.
• Created complex relational databases to track training needs based on subject, cost center, and regional needs.
• Updated and improved training material used to train exempt and non-exempt employees in the use of the time tracking software.

Confidential, Denver, CO

Quality Assurance Testing Lead

• Creating and maintaining business requirements and mitigation between Stakeholders and Developers.
• Created and implemented project plans that best represented the needs of the client by managing scope, schedule, and cost.
• Issue and Risk Management and resolution
• Use Case and Test Case Development
• Created Traceability Matrix for testing purposes
• Project gating from the inception, elaboration, construction and transitions of projects by using the IBM Rational Unified Process.
• Use Excel to create graphs, track trends, identify targeted areas for additional training, and cost estimates.
• Create daily reports for tracking purposes.
• Presented findings to upper management in concise format to emphasize costs and needed improvements.
• QA Lead for end to end testing - Requirement Analysis, System testing lead, Unit Testing, Functional and Non-Functional Testing, Integration Testing and UAT Testing.
• Seibel (7) QA Test Lead - Implemented Seibel system for end to end order entry and fulfillment for complex landline communications.

Confidential

Special Projects Manager/ Revenue Recovery

• Analyzed various documents from sales reports, engineering designs, and telecommunication traffic data reports to verify services installed and correct pricing.
• Created daily and monthly reports for senior managers and field engineers to make necessary changes to recover costs.
• Lead team of individuals to correct billing and notify clients of contract breaches and negotiate new contracts saving the company estimated 1 million dollars annually.
• Created documentation that outlined the need for stricter control on sales force and the need for contract validations before paying commissions.
• Development of a project that would ensure that client invoices were properly audited, analyzed and that all necessary accounting methods to support the project were in place.
• My team and I provided interpretation of financial policies and governmental legislation to outer offices for compliance to the Telecommunication Act.
• I was in charge of conducting special studies to analyze complex financial actions and prepare recommendations for policy, procedure, tariffs, contracts or customer financial regulations.
• Prepared studies, reports, and analyses in areas such as budgets, forecasts, financial plans, and business forecasts.
• Recommended to management regarding cost saving or profit generating opportunities and profitability improvement strategies. Created a report that would prepare a Rebilling Charge Report after each cycle that will be used to explain the totals that the team generated.
• Identified possible modifications to software to meet our needs in correctly billing the telecommunication customer.
• Matched services in which the customer currently possessed with their old telecommunications company with the services that Confidential offered.
• Oversaw the testing group in the data entry segment of the new billing systems.
• Developed operational procedures for the input of data, facilitated meetings with internal customers and vendors regarding what our needs were and what the vendor could provide.
• Created test cases and was in charge of implementing all phases in a timely manner, usually ahead of schedule.
• Reported to a manager who was in charge of several segments of project development.
• Provided administrative support to the team including processing, editing, copying and filing various documents to different departments.
• Provided direct internal client assistance such as group orientations, order preparation, and evaluations of end-user interface with new software.