SUMMARY OF QUALIFICATIONS:

• Professional data auditing/migration/integrity experience. Including PM experience with Data Center moves and transitions, including, Data Center Operation, NOC, HelpDesk and Desktop Support.
• Extensive experience Troubleshooting servers replacing parts as necessary.
• Experience with data center colocation moves, migrations.
• Managed hands on and deliverables with employees who reported to me Operations staff and IT staff.
• Buildout of Data Center and DR activities. Demise of Data Center including Project Planning.
• Worked in small and Mega Data centers that consisted of HP, IBM, DELL, ensuring uptime.
• Comfortable working in a deadline driven environment.
• Proficient with SAS 70, SAS 71, and SOX compliance.
• Extreme proficiency in HP 685c Server and Enclosures Including rebuilds of boards and parts.
• Familiar with ITIL methodologies.
• Extensive work with migration, Rack and stack, Server Repairs, Raid Drives, Motherboards memory power supplies while keeping as much of uptime as possible in an HP, IBM, Dell environment.
• Software proficiencies: VMware, NetBackup, Arcserve, Remedy, IBM Tivoli, and MS Office Suite.
• Major Data Centers Including HPE 800k SQFT Data Center
• NAP - NOC Maimi 750k SQFT Data Center
• SUNGARD 10k SQFT Data Center and a local 5000 SQFT Data Center and others.

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Data Center IT Operations Administrator Technician

Responsibilities:

• Worked in a 24 x 7 NOC Data Center environment 100,000 sqft
• Monitored workflow and used AlertMon to notify if there were any issues
• Worked on Building orders though Alchemy, Ocean and Cherwell
• Provisioned servers, and firewalls.
• Handled customers requestes. Cherwell, Remedy, Alchemy, Ocean Help Desk Ticket systems.
• Ensured Day to day checklists were complete
• Configured BIOS, Firmware, and OS installations on Windows 2012, 2008
• Configured Juniper Firewall routers.
• Racked and stacked servers Provisioning and Deprovisioning.

Confidential, Miami, FL

Data Center IT Operations Administrator Technician

• Performed System Migrations, Rack and Stack Hardware in Data Center Environment.
• Worked in a Multi Mixed environment including HP Blade Servers and Enclosures.
• Performed system upgrades.
• Repaired HP Blade Servers and HP Server Hardware failures and system failures.
• Installed all components inside Servers from swapping out mother boards, to upgrading firmware, ILO and Bios Configurations.
• Handled any outages and reported to Management or the Client.
• Working is a 750,000 SQFT Data Center with all the latest technology.
• Handling of server racking installs, and upgrades.
• Worked in a mixed use environment hands on with Win 2012, Win 2008, ESXi 6, 5.5
• Backup and maintenance windows for deployment and upgrades.
• Performed troubleshooting on various equipment in the Data Center.

Confidential, Miami, FL

Data Center Technician - IT Operations/Helpdesk

• Responsible for Data Center VMware installations, monitoring, and migrations and management across many environments.
• Colocations responsibility in the VMware environment included several different small offices and disaster recovery facilities. VMware templates were customized to the Confidential ’s need and in house applications. Storage of NFS, CIFS coupled with Cisco UCS servers.
• Consistently meet hard deadline for projects.
• Worked racking and stacking servers along with troubleshooting at the NAP at the Verizon Terramark Bldg. Troubleshoot hardware issues with servers and replaced parts as needed.
• Carried out project management and migrations through various computing platforms.
• Active Directory Administration. New VMware server ESX machine rollouts for new and expanding Cisco phone systems. In a NOC Data Center environment handle all requests through a ticketing system.
• Great Plains Software installs.
• Administer all VMware, including print servers, clustering, VMotion, and VMstorage.
• Manage users, groups, roles, and access permissions as needed.
• Internal and external auditing. Providing transaction and multiple system integrity. Fault tolerance and backup to DR. SOX and SAS 71 through strict auditing requirements. Report issues and find and adhere to any inconsistencies. Recommend improvements and ensure that DR is consistent for disasters and bringing up a system or systems at other sites. Backups and restores as applicable. Database audits via SQL and in house databases.
• NOC environment on a smaller scale in house and on a larger scale at the colocation facility.
• Troubleshoot event alarm and issues with servers.
• Worked with installing power supplies motherboards memory etc in an HP server environment.
• Install and built machines from the bottom up, including ordering machines to accommodate the customer client.
• Use VM monitoring tools.
• Manage events and act to ensure that everything is running smoothly in a 24x7 operation.
• Use VMotion and VmStorage, including backup at the SAN, NAS, and local storage levels.
• Rack stacking servers and cable runs.

Confidential 

Data Center Engineer - Project Manager

• Single point of contact for PM involving moving Nielsen Data Center from MD to VA
• Held and coordinated Data Center move from one Data center across state lines into another fascility. Planned and arranged meeting’s with vendors, staff.
• Large scale Data Center migration and colo location.
• Mixed use environment from Windows, AIX, UNIX, Linux, VMware, SQL, Network Topology, Disaster recovery, and capacity planning.
• Moved over 120 racks to new location involving Fiber, Copper CAT5, CAT6.
• Network monitoring.
• HVAC, Plug Type, UPS, Backup Generator, and FM200 and current Egres Fire Suppression.
• Backups and restores
• Capacity planning, budget planning and hands on work with staff.
• Data Center IT Infrastructure planning.

Confidential, Miami, FL

Data Center Manager

• Responsible for data center migrations and management across many environments.
• Colocations responsibility in a VMware Windows environment.
• Performed lift and shift of data center in multiplatform geographical locations.
• VMware installation, configuration, maintenance and post productivity in existing VMware platforms.
• Worked in an insurance and IT multi-platform environment handling projects in a Windows 2008 server, HP-UX, and VMware environment.
• Performed installs, maintenance, disaster recovery, end user support.
• Provided hardware installs and worked with vendors via Service Level Agreements.
• Managed hosting at multiple colocation data center hot sites in mixed multi-platform environments.
• Worked on HP Enclosures, Blade servers and stand alone servers. In addition to IBM and Dell.
• VMware roll out for newer technologies per individual clients.
• SAN EMC Storage Admin. VM VDI, cluster, view, Hyper V, Vsphere.
• Worked and accomplished data center consolidation and office moves.
• Adobe Creative Suite, Office, and Exchange Active Directory administration.
• Managed delivery and hardware Projects.
• Ensured compliance in all SOX and SAS 70 requirements throughout the data center in a global company.
• Handled SAS 70, SOX, and other internal audits.
• Responsible for Disaster Recovery.
• Reported directly to the Vice President of IT, Segment Security Officer, and IT Manager.
• Handled all management and staffing and IT solutions.
• Installed and configured equipment and maintained the data center.
• Worked in a multi-platform environment handling projects in a Windows 2003/8 server, UNIX, HP, AS400 environment, AIX, UNIX and Linux environments plus.
• Hands on data center network support for internal and external clients.
• Responsible for the Windows 7 project roll out to over 200 users.
• Supported desktop functions alongside computer operation functions in a LAN environment.
• Performed fiber optics configuration and management.
• Set up physical network in the data center: Ran cables, and ensured connectivity for firewalls and routers using a Cisco 5670 router and patch panel support in a remote virtual environment.

Confidential, Miami, FL

IT Director/Data Center Manager

• Worked in a multi-platform environment handling projects in a Windows 2003 server, UNIX, HP, AS400, and AIX environment.
• Relocated a physical data center from one location to another.
• Managed the operations team.
• Handled all management and staffing and IT solutions.
• Installed and configured equipment and maintained the data center.
• Provided robot scheduling, backups, offsite storage, and data management.
• Hands-on TSM Tivoli storage management.
• Carried out auditing and DR procedures.
• Reported directly to the CEO and CFO.
• Responsible for staffing and all IT functions.
• Used the GroupWise helpdesk ticketing system.

Confidential, Miami, FL

Lead Computer Operator

• Installed PCs and peripherals and configured network routers and switches.
• Configured PC’s and TCPIP LAN’s.
• Supported users for software and hardware related issues.
• Installed Win NT servers and configurations.
• Performed backups, restores, system maintenance, configuration, and monitoring.
• Performed manual standalone backups and restores.