SUMMARY:

• Project Manager with expertise in all aspects of system development and project management life cycles.
• Proven leadership skills in establishing project deliverables, managing budgets, resources and timelines.
• Ability to work collaboratively or independently as designated, with strong communication skills.
• Capable of working on multiple initiatives with cross functional teams.
• Supported liaison efforts among technical, business, and vendor resources.
• Capable of performing business systems analysis tasks and documenting requirements and specifications for a project.
• Adept at providing management reporting, quality business solutions enhanced operational efficiency, streamlined workflow processes, and implementing process automation.
• Familiar with Change and Release process within federally monitored environments, such as Financial and BioTechnology.
• Projects usually range within $2 - $4 million.
• Provided Project Management documentation for business proposals in support of new client service contracts (ex: Request for Proposal RFP, Statement of Work SOW, Work Breakdown Structures WBS, cost analyses, and project risk matrices).
• Active participation in process improvement and workflow simplification projects.
• Provide performance activity reports and metrics to management and project clients.
• Knowledge of IT Compliance, Regulatory Frameworks and Privacy.
• Projects managed within SDLC framework, with Change and Release process guidelines.
• Coordination of refresh and maintenance of hardware and software applications.
• Test Manager supporting the opening of 8 data centers across the U.S.
• Project implementation of an online banking website.
• Products and Services analysis and data mapping in support of Bank mergers and acquisitions.
• Implementation of Imaging and Item Processing.

PROFESSIONAL EXPERIENCE:

Confidential, Westlake Village, CA

Technical Project Manager

• This is an independent market research and data gathering company that analyzes diverse industries, and provides information relating to client sales and fulfillment strategy. JDP provides to the customer consumer insight across their product and service platform and across vertical economies. I support the platform that surveys the voice of the customer, and provides data visualization and reporting. Responsibilities include:
• Work with Program Management and Research Operations to develop project requirements, plan and schedule.
• Define the implementation plan and schedule for critical IT services supporting development, rollout, and post rollout support, and get commitment for execution.
• Serve as escalation point for IT concerns and issues, and work with team and team leads to manage risks.
• Develop a Change Management process, and incorporate project teams to prioritize, adjust resources, schedule, and implement design changes if necessary.
• Advocate continuous improvement of existing processes, and improve quality, efficiency, and predictability.

Confidential, Agoura, CA

Technical Project Solutions Consultant

• Responsible for regulatory projects in support of Dodd Frank and Respa-Tila
• Plan and coordinate across service provider resources to deliver technology project requirements within predicted cost, time and quality estimates.
• Responsible for end to end technology delivery strategy and execution for multiple programs and single projects.
• Accountable for following SOX guidelines and responding to risk analysis in regards to documents, data and record storage (Metadata).
• Responsible to internal Auditors for technical traceability to business objectives.
• Lead a team of technical and analytical resources. Manage the technology development tasks within the overall work plan.
• Assumed role of liaison with Business partners.

Confidential, Glendale, CA

Project Manager

• Managed projects using Agile software development methods. Responsible for the implementation of business process standards for this digital advertising technology company.
• Identify project tasks and plans, facilitate resource planning, and coordinate projects to completion.
• Take part in daily scrum meetings.
• Establish repeatable compliant processes. Document workflow and identify gateways, decision points, responsible individuals, and work tools.
• Assist to create a usable change management process, and provide guidance to project team through the newly established procedures.
• Company utilized the TFS Microsoft project management tool, with a combination of Jira for team collaboration, and Confluence for library storage and versioning.

Confidential, Calabasas, CA

Strategic Initiatives Project Manager

• Create, manage and facilitate tasks in the team project plan. Coordinate the team’s effort and time for our participation in the Impact & Assessment Process Modification project.
• Assist in developing internal team processes, training and deployment of new effort including Process Map and Desktop assessment into the Program Procedure intake process
• Integrate and align project dependencies, constraints, deliverables and resources
• Team member assigned to convert and migrate SharePoint data to a data storage service.
• Facilitate project gap assessments.
• Partner with internal team and external stakeholders to understand inputs and outputs to document the process.
• Identify business requirements, and create support documentation.

Confidential, Thousand Oaks, CA

Project Manager

• Responsible for an enterprise IS Security effort to upgrade antivirus software for over 32,000 devices (servers, desktops and laptops).
• Assembled project team, assigned responsibilities, identified needed resources.
• Communicated progress to team and stakeholders.
• Created PowerPoint status presentations for management.
• Managed the schedule and budget.
• Coordinated the project effort through the Change control and management system.
• Managed vendor relationship to ensure SOW fulfillment within budget.
• Managed project issues and risks.
• Mitigated project problems and delays.
• Assured that the project followed all Confidential defined processes guided by COBIT (using ITIL best practices) for the input and outflow of information.
• Responsible for adhering to all privacy regulations (HIPPA).

Confidential, Thousand Oaks, CA

RFS Project Manager

• Managed projects requiring hardware refresh, software upgrades and patching. Responsible for communication to Business and Application owners for scheduling activity outages.
• Accountable for submitting the Change Request and for Release scheduling of activities. Acted as single point of contact for Technology teams in support of the maintenance projects. Coordinated hardware qualification efforts, as required by Regulatory standards. Responsible for project tracking and status reporting to Management and Customer.
• Directed infrastructure maintenance activity in a regulated environment, requiring documented consistent practices. Lead break/fix hardware maintenance, and implemented steady-state procedure.
• Monitored change efforts through the Quality Control set of procedures intended to ensure that the manufacturing and services adhered to a defined set of quality criteria and met the customer, product and regulatory requirements.
• Managed Data Center graceful power outages to support network upgrades, hardware installs, and UPS/electric activity.
• Led LDAP Refresh Project, and negotiated software license support. Coordinated effort to document the infrastructure architectural plan.
• Documented and executed Customer Communication Plans. Provided Customer Impact Assessments to identify service and application interruptions.

Confidential, Simi Valley, CA

Technology Delivery Manager

• Acted as a single point of contact and escalation for Investor Accounting on the SCORRS project. Served as the point person and liaison between the line of business and internal IT management for resolution of problems and complex service requests.
• Executed project management functions for technology implementation and upgrades. Coordinated multiple project efforts for data integration, conversions, and testing.
• Provided analytic support for the low and high level design documentation as well as created implementation plans, test plans and scripts, and mapping documentation.
• Developed project documentation and presentation materials.
• Maintained project task lists and Business project request log on SharePoint site.
• Recommended improvements in project deliverables and implemented change in workflow process.
• Managed test effort and defect remediation.

Confidential, Blue Bell, PA

Project Manager

• Served as the Project Manager for the implementation of customer products and services.
• Assisted sales and marketing team to provide cost models and to complete client request for proposals (RFP).
• As a Project Manager providing vendor services was responsible for supporting the Gramm-Leach-Bliley Act (GLBA) for information sharing practices and privacy rules as indicated by FTC ruling.
• Image Exchange Project - Responsible for time and materials contract and statement of work. Coordinated large project team effort against Project Plan and tasks lists. Managed the customer requirements against deliverables. Established a Work Breakdown Structure (WBS). Coordinated effort for Technical Evaluation Review (TET) and obtained supporting documentation.
• Implementation of CSF software system for statement print and layout. Coordinated the procurement and implementation of new stationary, new fine sort support, and new print file support. This project required testing in the form of dress rehearsals, parallel print testing, and statement rendition.
• Implemented a security monitoring operational process for the SQL Server Database. Project required software and hardware procurement as well as setting up the framework for monitoring and prioritizing alerts as well as resolving alert issues.
• Implemented a Timeclock system for hourly employees in eight regional sites.
• Acted as the Test Manager responsible for all testing activities related to the implementation and change control of the iCheck Item Processing and Image project for a large savings bank. Project involved the roll out of eight remote image processing sites over a three year period, and required dress rehearsals, parallel tests, and production remediation.
• Produced weekly management status reports.