SUMMARY:

• Multi - skilled and results-driven executive with more than 25 years of experience leveraging expertise in wide technology areas, process management, operations management and project management to accelerate business growth and gain competitive edge.
• Confident, technically sound, effective, and persuasive communicator with strong interpersonal and management skills. Frequently selected by management to handle challenging pursuits and came out successfully. Recognized as a methodological strong technical savvy person with an ability to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement on hand. A seasoned professional, ready, willing and able to function any role necessary to ensure project success and on-time project delivery.

CORE COMPETENCIES:

• Service Desk
• NOC & Automation| Dedicated, Shared and outsourced Managed Services
• DC Transformation and AWS
• ITIL V3 Process Management
• Operations Management
• Deployment & Migrations
• Solution Development
• BCP & Disaster Recovery
• Pricing and Profitability
• Desktop Management
• Network, Security & Compliance
• Architecture Design and development
• Project Management
• Server OS & Directory Services

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Architect Director

Responsibilities:

• End to end ownership of bid management and solution development process for RFP, RFI and proactive proposals.
• Point of pre salaes contact for a Confidential conglomerate corporation working closely with sales, delivery and COE teams to help generate, track and convert pipeline opportunities.

Confidential

Senior Manager

Responsibilities:

• Primary pre-sales point of contact, collaborated closely with sales and delivery teams to help, generate, track and convert pipeline opportunities.
• End to end ownership of solution response for RFP, RFI and proactive pursuits by collaborating closely with sales, delivery, SMEs, etc.,
• Carried out ISPA engagements that included designing and building transformation roadmap to the target maturity model by applying TOGAF principle.
• Instrumental in DC transformation and consolidation initiatives by using proprietary migration methodology.
• Collaborated with business partners across multiple business units to help customers design private and public cloud solutions and developed and managed several cloud migration and design and deployment projects; generating great response from customers.
• Revamped the datacenter architecture by implementing SOA technologies and streamlined ITIL V3 operations to facilitate secure 24x7 remote data center infrastructure support with onshore/offshore support model and implemented federated ITSM model.
• Designed and implemented Windows 2008 Active Directory environment with exchange as email platform.
• Designed and implemented EMC storage technology with production servers runnings on HP blade logic and the environment being completely virtualized with VMware 5.5.
• Managed end to end ongoing data center operations as ITSM Tier 3 escalation point. As part of the Tier 3 POC my responsibilities were to respond to incidents, provide work around, assist in correct re-routing of incidents, participate in incident management meetings, provide problem management, assist in refining incident management process, etc.,
• Instrumental in developing infrastructure architecture technical design documentation.

Confidential, NY

Project Manager

Responsibilities:

• Conducted rapid risk analyses and interviews to document client procedures, and refined process gaps for the Corporate SOX audit requirements for Information Security Department in Confidential .
• Performed a complete overhaul of technical and operational procedures and brought them up to date for the Information Security Department.
• Reviewed and enhanced all system and application related information security plans in the admin department and acted as liaison with the Information Security Department.
• Maintained the quality of market data asset inventory and performed annual audit; also managed the creation and distribution of monthly market data inventory, and charge back reports.
• Responsible for resource management, problem management, information security and other compliance policies and level 3 procedures for MDS and Admin department; created and maintained policy and system infrastructure documents.

Confidential

Senior Systems Engineer

Responsibilities:

• Managed and led a team of engineers from various infrastructural divisions to ensure 24/7 on-going operations support for a client data center; delivered and managed and implemented client projects in the windows 2k and LINUX domains.
• Project managed datacenter relocation project for ASTAR. As a project manager my role was to entirely own the server migration components of the projects and coordinate with network team on the network backbone design and deployment.
• Conducted several training classes and modules for clients to facilitate their use of HP products.

Confidential

IT Specialist

Responsibilities:

• Technical project manager responsible for delivering small and large scale migration and deployment projects.
• Client manager for 15 accounts responsible for operations stability and new projects.
• Technical L3 lead for Lotus Domino escalations
• Confidential Redhat unified platform product lead

Confidential

Network Engineer

Responsibilities:

• L2 & L3 support for all desktop related support taking escalations from service desk.
• Instrumental in spearheading large scale deployment and migration of desktop and servers for various units of Philips including Y2K roll-outs.
• Designed and carried out corporate server consolidation exercise of several business units from departmental server migration, desktop migration, etc.,.

Confidential

Systems Engineer

Responsibilities:

• The Scope of responsibility was diverse and included resolving of issues in the desktop and server environments, design, deployment and migration of environments. The supported environment included but not limited to Novell 3.x, Windows NT, token ring, Ethernet, etc.,

Confidential

Responsibilities:

• Part of a team that was responsible for managing and resolution of technical issues related to desktop, peripheral and PCBA machines.
• Assisted in designing and developing form based inventory tracking system on Sybase.

Confidential

Responsibilities:

• Responsible for overall management of electrical, electronic and computer aided systems.
• Provided technical oversight of electronic machines for proper functioning and provided technical supervision in resolving issues technical in nature.
• Provided assistance and design recommendations to online asset tracking system for tracking of assets and spares.