SUMMARY:

• Active Directory administration, Windows Server Administration, Office 365, MaaS 365, LANDesk management console, Remedy, Provance Application management, Ubuntu, Linux, VMware, Cyber Security, VPN, Citrix Xen, VDI and VPNs.
• Develop, design and deploy databases
• Performs in the capacity of a PM for infrastructure implementations and software development projects
• TCP/ IP & LAN/ WAN Protocols, Network Technology, Network Systems Management, Network Development, GUI Applications, Windows 98/2000/XP/Professional/Vista/ Windows 7/ Windows 8/Windows 10/ Windows Server 2003 and SharePoint.
• Program manage complex IT projects for vendors and subcontractors.
• Developed Infrastructure Framework model for managing all facets of an infrastructure environment
• User Support, Windows OS, End User Technologies, Security Software Administration, Ad HOC Requests, Printing /Scanning /Hardware/ Faxing, Helpdesk Software
• DESKTOP MANAGEMENT: Computing Technologies (e.g. Terminal Services, Citrix, Wyse, VMWare); Desktop Management (e.g. Microsoft SMS,SCCM,USMT, Ghost Imaging, Altiris); Deploy, maintain, and troubleshoot all desktop/laptop/ LAN/WAN QoS support; VoIP equipment, and peripheral machines to include Microsoft configured PC's and server workstations; also perform Mac PC installs w OSX used throughout each client's organization. I also perform PCoIP/VDI/VMware installs: utilizing Windows Remote Desktop connection\for remote access to customer’s computers: providing VLAN remote software installations, configurations and support; Soft Phone installation and support. Also responsible for setting up, troubleshooting, installing and closing out digital conferencing and test lab setups using VoIP protocol, VDI session terminals and zero client hardware.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

PROGRAM MANAGER

Responsibilities:

• I provided understanding of the project within the program portfolio, managed assigned projects with a clear understanding of business and IT context, and understanding cross - program portfolio dependencies.
• I have initiated complex, cross-functional enterprise projects, leading multiple efforts simultaneously.
• Lead high performing, cross-functional, often globally distributed teams.
• I provide management duties by guiding the project through formal approval, risk factors; developing a project plan that includes a detailed documentation, assessment, project timeline, detailed task-driven schedule, resource plan, risk plan, recovery and communication plan; managing project execution from analysis/design through build, test, and deployment.
• As the lead of this project, I work with partners closely with the scrum Deputy CIO and VP Director of Operations on all activities.
• Work with relevant IT and business managers to ensure that the project has the skillsets and resources required for delivery/ completion of project.
• I am also responsible for leading clients’ migrations to and implementations of Microsoft’s Office 365 Suite. As the lead I work with clients’ technical managers and staff to obtain an understanding clients’ infrastructure, then design the architecture, map the build out and deployment of Microsoft’s Office 365 Suite (partial and full suite) to meet clients’ needs, requirements and expectations. Depending on the clients’ requirements I would be responsible for configuring and deploying Microsoft’s Office 365 Suite including Microsoft Exchange Online, Microsoft SharePoint Online, Microsoft Lync Online, Office 2010 Professional Plus and/or Office 365 Admin Panel. I work with Windows Engineers, Project Managers, Management and other technical staff in the management and technical implementation of the suite for 2-5 concurrent clients with 1K-2MM users.
• Remote user nationally and/or international users, Active Directory administration, LANDesk management console, IPhone configurations, MaaS360 console for port activation, multiple documentation, data recovery and spreadsheets on SharePoint for upper management.
• I work with Information Technology partners, business partners, suppliers and other teams to ensure successful completion of program and its projects.

Confidential, Washington, DC

SENIOR COMPUTER ANALYST COORDINATOR

Responsibilities:

• HIGH / MEDIUM / LOW priorities of IMAC, inventory, hardware and software break/fix of laptops, desktops, servers, and printers.
• Full desk side support, call support and troubleshooting and repair of hardware, software issues to maintain business continuity
• Diagnose, troubleshoot and repair Printers, phones, peripheral equipment and other devices like Blackberries, I-pads, mobile handhelds etc.
• New hardware upgrades; installs, moves, adds, changes in a laptop and desktop environment
• Optimizing Hardware/Software/Networking products and configurations as scripted ensuring customer satisfaction.
• Maintaining Inventory meetings of other locations and equipment.
• Windows Server Administration, MS Active Directory design, developed, and deployed including LAN and server Enclosure Networking.
• Administer tickets, monitor, troubleshoot and resolved remote access solutions.
• Windows 2008/2012 Active Directory and Group Policies and scripting implementing configure systems needed to support Confidential infrastructure.
• Windows Server infrastructure platform 2003/2007/2008/2012 and components WINS, DNS, HCP, and Print Sever for installation, maintenance, troubleshooting, and design.
• Managed MS infrastructure DNS, DCHP, remote access and ALL international.
• Used Power Shell systems for scripting to Windows 8 migration.
• Provided documentation to ALL upper management operations process and procedures to facilitate activities from system and integration.
• Provided auditing operational processes and staff actions to ensure desired standards and established practices and policies are being used. Coordinated activities to ensure new solutions are ready for production operations. Handled requests for customized operational solutions. Consulted with Confidential and Confidential staff to identify solution requirements. Coordinated solutions to build activities with Release Analyst using ITIL.
• Using Excel I have managed administrative and case management issues as well as data processing activities on a daily basis. Monitor project schedules to ensure timelines and deliverables are met; notify division manager and/or client if timelines are in jeopardy. Test and analyze system configuration against requirement documents during implementation, cisco phones, and administration using Microsoft Excel. Managed weekly production reports of my technicians for IMAC and break fix. Using Excel created data fields, import data, design screens, timesheets, create queries and reports. Meet with other managers and clients to define project scope and objectives, prepare work plans, documenting project's scope and review with clients.

Confidential, ROCKVILLE, MD

Team Lead

Responsibilities:

• Provide Tier II technical support for distributed agency hardware and software: Migrating from: DELL to HP/ Windows 7 Enterprise and Windows 8, migration from Microsoft Office 2007 to Microsoft Office 2010; troubleshooting and maintaining MS Exchange and Enterprise Application servers/ Citrix Data storage servers, applications and databases: also using SCCM Device Management Tool, SRMS Console for software deployments and Remedy Help Desk ticketing system for end user support issues
• Performed desktop/laptop/software installations/configurations/troubleshooting, hardware/software/network connectivity/configurations (Windows 7/Office '10 installations to include Windows for MAC deployment) using Net Connect imaging and USMT/UDS Image migration technology/System Center Configuration Manager (SCCM) for additional software deployment and maintenance
• Maintains daily Remedy tickets and reports to ensure the highest service levels are maintained
• Configured and setup new PC's (desktops/laptops: providing multiple vendor desktop and laptop support), (iPhone and Blackberry support ), replace individual hardware, components and devices as well as reinstalled new hardware/software upon user and departmental request
• Support/ troubleshoot/resolve: remote and local access issues and mobile device issues(configuration, email, web and web meeting tools( WebEx/GoTo Meeting/eVCS/Lync )
• Responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit (ITIL).
• Using ITIL I provided a single point of contact for one or more problems as well as responsible for ownership and coordination of actions of those problems to analyze for root cause, identify Known Error and coordinating actions to remove the error. Provided a single point of contact and responsible for coordinating all change functions within Confidential . Provided Lockheed a single point of contact for requesting a change - submits requests for changes (RFCs) and assembles submission packages and represents business unit or area interests regarding the change being requested. Provided RFC submission to Change management and ends once the Change has been successfully implemented or permanently rejected. Managed proper testing for all changes to ensure to release into the production environments.
• Setup and support of video teleconferencing sessions/DMI/E-VGA( PCoIP ) for virtual In-House and Nationwide Video Conferences and Telecommunications Setups; (conference and office phones using VoIP (Nextel/ IP phone configuration) upon customer request and as scheduled
• Support and troubleshoot VLAN’s/ UNIX/CITRIX/ORACLE /REALTIME environments
• Set up and Support WebEx/MS LiveMeeting/Lync and GoToMeeting conferencing
• Troubleshoot SharePoint access sites and configure new Avaya Telecom equipment for conference rooms
• Active Directory used for maintaining: enabling/disabling hardware on the network and to maintain user accounts (creations/ access/suspensions/decommissions)
• Perform Asset Inventory duties for incoming deployment equipment and surplus tasks as scheduled
• In using client's SharePoint Knowledge base: Initiate tracking and reporting of issues, as well as recommended means for system improvement including procedural steps, increased training, and enhanced documentation
• Track customer assets/ surplus using Provance Mgmt. database and remove all retired equipment form active directory in accordance with required SLA set maintenance agreements
• Generate overall activity reports to satisfy SLA compliances within contract service agreement
• Several other relational desktop support duties are also performed as required
• Managed/Coordinate patch management and software using SCCM, SCOM, WSUS, VMARE ESXi and XenServer installation, maintenance, troubleshooting and design.

Confidential, Washington, DC

Assistant Director of Operation

Responsibilities:

• Collaborate with project team on status reports and forecast potential shortfalls
• Supervise Clinical Administrative Nurses and Senior Administration Assistant.
• Develop, Evaluate, Redesign and utilization management processes while formalizing written policy and creating monthly scorecard trend indicators
• Evaluate consistency decision-making process through inter-rater reliability reports
• Review, address appeals, and provide feedback on grievance and death charts.
• Provide summary reports on quality care and services within facilities and home health community bases services
• Develop, Review and Approve contract Required Programs and Disease Management Programs.
• Collaborate locally and nationally to streamline and standardize work processes, policies and procedures
• Develop and implement effective clinical training and education programs around contract compliance topics.

Confidential, Washington, DC

Business Development Manager

Responsibilities:

• Responsible for meeting goals using Sales force and overall quality of service to conduct sales and marketing in order to compete on potential clients.
• Established a relationship with new and existing clients by utilizing marketing material and articulating the value proposition of product, solution, and service
• Developed a project plan while working with senior leaders on briefing to clients
• Worked with client to resolve all technical and administrative issues related to project.

Confidential, Washington, DC

Human Resources Assistant

Responsibilities:

• Provided HR support with emphasis in staff/volunteer recruitment, orientation, hiring processes, training, personnel records maintenance and documentation/certificates
• Completed and maintained assigned personnel task in accordance of job applications.
• Ensure appropriate response letters, phone calls and notation were documented
• Ensured proper arrangements and schedule were made for panel interviewing process
• Assisted with job offer arrangements, orientations and training updates
• Updated database for staff files and training material
• Handled confidential records related to personnel
• Monitored monthly staff requirements updates
• Coordinated with regional managers on personnel and volunteers expectations
• Involved in data collection and preparation for collective bargaining and grievance resolution

Confidential, Washington, DC

Complaint Intake Specialist

Responsibilities:

• Answered multi-line telephone logged transportation complaints in an automated database.
• Prepared correspondence to parents and management, on incidents and investigation process
• Tracked location of DCPS employee driver is using GPS.
• Investigated and prepared correspondence related to incidents of company employees
• Maintained automated calendar, scheduled meetings, conferences and corresponded via e-mail

Confidential, Washington, DC

Law Clerk

Responsibilities:

• Provided sorting and copying written materials such as books, visual arts, tapes, and compact disc;
• Managed employee inquires, researched media items, reviewed and distributed correspondences daily; typed memos,
• Performed receptionist assistance and, processed travel arrangements, maintained time and attendance records, typed correspondences, reports and other materials, managed work to meet crucial deadlines.

Confidential, Washington, DC

Administrative Assistant

Responsibilities:

• Provided balancing payroll accounts (payables and receivables),
• Answered multi-line telephones, prepared expense reports, coordinated travel arrangements, ordered supplies, provided support to division level management,
• Prepared memos, performed data entry, scheduled meetings, appointments, planning sessions, organized audiovisual equipment, scheduled conferences, researched documents, prepared itineraries, prepared expense reports, developed and implemented tracking and filing system, analyzed, categorized, and prioritized mail within authority.