SUMMARY:

• Accomplished Program Manager with 19 years’ experience in IT Infrastructure and systems development based projects. Successful leader and team - oriented manager in delivery of multiple projects in fast paced environment meeting aggressive deadlines, motivating  cross-functional teams up to 50 people to produce high levels of efficiency and value. Innovative problem-solver, capable of revising key initiatives and execution of strategic direction and business processes. Effective collaboration across functional groups and departments utilizing knowledge management strategies. Effective negotiation and conflict resolution skills that convey expertise and confidence in communication with key stakeholders on all levels of organization to gain full consensus. Experienced with external vendors management and internal resource capacity planning to ensure successful achievement of set project goals and business objectives. Leading and supporting efforts of multinational teams located all around the world.

EXPERIENCE:

Program Manager

Confidential, San Jose, California

• Managing Data Center Remediation and Validation as well as QA LAB build for client(s) - PG&E, CHI, and Honeywell. Delivered converged enterprise communication platform based on Cisco computing. Closely collaborated with Cisco partner(s) during the DC remediation, test and validation.
• Upgrading and replacing UC system for CHI hospital in Iowa, Minnesota and North Dakota locations. Working with Cisco LAN, WAN, RWAN team as well as UCCE team.
• Built project plan from ground zero for both project streams.
• Overseeing cross functional team of infrastructure and software development. Supporting SDLC and working with the development team to provide necessary software support for the Audio/Video requirements of the client.
• Working with UC, UCCE, CUBE, VSG and Nexus systems and engineers.
• Managing daily calls and providing daily and weekly status updates to the stakeholders.

Program Manager

Confidential, Emeryville, California

• Managing new call center build out in Utah. Team consisted of 40+ people and included Real Estate, Construction, Legal, HR, IT. Employed three project managers - direct reports from IT, Finance, Construction. Making key decisions on technology implementation. Building telecommunication and telepresence DC closets onsite. Working with HR to outline compensation and bonus system for the new hire agents. Working with IT to install IDF closet, network, desktops, printers, etc. Set up Telepresence utilizing Cisco MX700, MX300 G2 and SX20.
• Utilizing Agile Methodology. Providing strategic communication to the executive level and leading steering committee meetings.

Project Manager

Confidential, San Francisco, CA

• Managing new Mobile Banking hardware/software and network installation for digital banking. Working through Change Management process for all of the tech refresh projects. Utilizing Pac2000 for Change Management practices. Playing key role in defining stakeholders, resources and time line for the project. Projects consisted of complex and cross functional teams, with emphasis on systems integration and consolidation, technologies and business process. Working with, E2E, Planview, STAMP, PTP and Pac2000 tools.

Sr. Program Manager

Confidential, San Francisco, California

• Managing various cloud storage related programs.  
• Building new DC intended for the cloud storage utilization.
• Managed two new strategically important programs/products - Long Term Storage solution and NetApp secondary archival copy solution. Building Mobile Access Interface for the secondary storage solution.
• Aligning multiple vendors, VARs and partners during the different stages of the programs/projects.
• Working in Enterprise IT Services implementing new PMO practices and policies within the IT PMO group, including new project tracking tool  - Smatsheet.

IT PMO Program Manager

Confidential, San Francisco, California

• Managed various Enterprise IT related programs including Mobile game platforms and Replacement of Encryption software (from PGP to WinMagic). Migrated whole company (4K mailboxes) to a new Microsoft Exchange server. Prioritizing multiple projects (up to 24) and building strategic planning process for program execution. Providing key communications to E-level staff.
• Lead and supported efforts of multinational teams located in India, Ireland, Japan and China. Responsible for 20+ million dollar Data Center build program, which was completed on time and within budget per requirements. Provided necessary vendor management - working with F5, Juniper, F10, Redapt, etc. Played key role in building PMO processes and documentations. Helped company save over 12M per year by migrating games from the retail DC to Wholesale DC and decommissioning retail DC. Involved in vendor management and procurement as well as DC capacity management. Utilizing Agile Methodology for all of the IT related projects.

Infrastructure Program Manager

Confidential, San Francisco, California

• Managed built of four Data Centers including one oversees - Beijing. Build 12MW DC from the contract sign up to the population of DC with fiber, network hardware such as Cisco Catalyst 6500, F5 LB, F10 switches, Juniper FW, NetApp SAN, etc.  Worked with business stakeholders to elicit capacity requirements to determine server, storage, network, and database needs. Communicated requirements to data center facilities groups and led capacity impact and risk assessments. Managed vendor relations to secure timely delivery and issue resolution of hardware orders.
• Migrated and consolidated two DCs into one.
• Managed installation of Cisco SX20 Telepresence hardware around the globe to ensure proper face to face communication with resources/studios from China, Japan, England, Ireland, Germany, Latin America. Served as liaison between infrastructure team and business project team to assure timely resolution of all issues.  Established and refined both the deployment and the project management processes leading to a 100% handoff success rate.

Senior Project Manager

Confidential, Redwood Shores, California

• Construction of multi vendor MSG online gaming platform based in the UK, US and Canada. Building project, recruiting new contractors to fulfill project needs. Directing outsourcing development group through all phases of the project development lifecycle - infrastructure, VOIP and data warehouse based projects. Collaborate with the Online and functional business partners to ensure IT systems and services are aligned to the needs of the business. Work closely with the business and outsource vendors to provide scope and cost quotes. Set and manage user/customer expectations throughout the project lifecycle. Manage cross functional project teams; assign and prioritize tasks; ensure deadlines are met. Develop and maintain Project Plans and track progress. Coordinate NDLC as well as application test plan creation and testing effort. Manage the knowledge transfer from project team to support team and ensure solutions are stable and supportable. Utilized PMP methodology.

Senior Project Manager

Confidential, Foster City, California

• Working in the Back Office Project Management Office (PMO). Responsible for successful project delivery while utilizing SDLC/PMP processes and matrix project teams of outsources Development and QA team, as well as Engineering, and Operations personnel. Projects used a mix of internal and outsourced, local and remote resources for project delivery. Carrying on a daily basis 5-6 small to large level projects (Tier 3 - Tier 1). Utilized SDLC Processes and Project Management Methodology such as Agile development methodology. Managing team of 20-25 people and promoting teamwork and flexibility with the PMO's business partners including the product office, CTO office, and Operations. Working with Open systems/ Web solutions/Business Intelligence environments. Utilized strong process orientation and a solid understanding of project management techniques, methodologies and best practices as well as working knowledge of full software development life cycle from requirements gathering to post-implementation production support, including quality assurance and system integration

TIG Project Manager

Confidential, San Francisco, California

• Managing multiple large, complex and cross functional projects, with emphasis on systems integration and consolidation, technologies and business process. Successfully implementing software, hardware and infrastructure systems (LAN/WAN). Installations of network/software packaged solutions, secured environment - Cisco PIX firewalls in different regions of Wells Fargo operation centers. Attending high visibility/immediate attention issues in order to have them resolved on time and within given budget. Acting as a point of contact between the internal/external customers and technical/installation group. Experience in using Systems Development Life Cycle development software and Project Management methodologies such as Deloitte & Touche, or 4D’s (Definition, Design, Development & Deployment) to deliver IT projects.

Project Manager

Confidential, Redwood City, California

• Voice/Data, Voice over IP, IVR implementation, and Windows 2000 rollout projects. Managed single solution network projects, including data, voice and video network configuration as well as Interactive Voice Response system (IVR) utilizing Unisys hardware and software. All of the projects were based on the latest Cisco data and voice equipment. Managed and oversee up to five different projects on a daily basis and acted as a single point of contact in case of a customer dissatisfaction or issues that has to be approached in a timely manner. Close communication and coordination with customer as well as Cisco partners, account managers and senior engineers for each project. Managed engineers’ time and moving resources between the projects in order to maximize the efficiency of every employee strengths and skills. Utilized tools such as MS Project, Outlook 2000, Excel, Visio.
• Managed/Technical lead freshly organized web development group. Oversee the project of developing internal web site with active feedback and forms that are necessary for the successful project completion. Worked on Unix OS, utilizing Oracle 9i database, ASP, CGI, Perl, HTML, and tools such as Front Page, Home Site, Photoshop, Paint Shop Pro.

Project Manager/Project Coordinator

Confidential, Foster City, California

• OFD System (Open File Delivery Gateway) Component Test Project manager. Initiating the first stage of the OFD EPIC based software development - definition and design, followed by the code development and QA. Coordinated Component Test schedule, team resources, and test assessment in order to qualify different vendor products, such as Data Express, Connect:Direct, EMS and Tandem. Worked with Visa Mainframe Group, Andersen Consulting, Sterling Commerce, Epic Inc., and Compaq (Tandem) to incorporate necessary corrections in the design of the project. Managed and coordinated efforts of multi vendor group to run as a one team in order to address open issues in timely and efficient manner. Made sure that all of the products worked properly and not conflicting with each other. Worked closely with Integration team to finalize efforts of two teams to move test environment in to the production. Prepared superior presentations for the higher management utilizing PowerPoint, Visio, MS Project.

SKILLS:

Strong leadership ability. Ability to manage multiple projects simultaneously, excellent organizational, teambuilding and mentoring skills, strong interpersonal skills and the ability to communicate well with clients, development team and management staff, self motivated, strong documentation skills, well organized, ability to make effective presentation using PowerPoint and Visio.