SUMMARY:

• More than 10 years of progressively increasing responsibilities in financial, insurance and education industries with successes in:
• Project Plan - develop and maintain project plan and manage team performance.
• Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders to successfully deploy enterprise solutions.
• Working with cross-functional project teams on several different projects simultaneously.
• Reverse engineering business processes to recognize gaps and improving operational efficiencies by performing gap analysis.
• Requirements Gathering - Conduct workshops with end-users and stakeholders; discover business processes; identify user needs and build consensus on a course of action.
• Modeling - Model existing business processes to discover entities and relationships; track and resolve issues as they occur; identify potential areas of future failure.
• Gap Analysis - Compare existing systems to requirements to determine gaps in functionality and improve operational efficiencies.
• Designing and developing technical documentation from end-user requirements for application design.
• Organizing, hosting and leading JAD and JAM sessions.
• Performing walkthroughs and presentations for senior management.
• Analysis - Perform various kinds of analysis to demonstrate the impact of changes; monitor daily system performance to identify trends and abnormalities.
• Data Modeling - Provide logical data model for implementation in Oracle.
• Performing data analysis and data mapping to complete existing documentation.
• Analysis - Investigate existing problems/issues and identify opportunities to determine the feasibility of a system solution besides identifying the general kinds of system solutions that appear appropriate.
• Project Plans and Timelines - Work with end-users to determine scope, identify tasks and dependencies, provide estimates and evaluate resource needs and availability; revise project plans to reflect progress and changes in scope and priorities.
• Project Execution - Assign tasks to resources, monitor progress along milestones, direct the end-user acceptance testing and manage the in corporation of ad hoc requests.
• Status Reporting - Update end-users and project sponsors on the progress vs. plan via periodic documents, meetings and executive briefings.
• Training - Develop and deliver courses on system and business processes and procedures.
• Support - Work with end-users to increase proficiency, guiding them in the use of software and change management techniques.
• Documentation - Document to create test plans, test suites, test cases, maintain defect logs and RTM’s.
• Manual and Automated Testing - Conduct thorough unit, integration, smoke, functional, regression and UAT testing of all applications and utilities.

TECHNICAL SKILLS:

Requirements, Testing, Reporting and Querying Tools: Quality center, JIRA, DOORS, QTP, Load Runner, Rational Suite, TOAD

Operating Systems: Windows10/ 8/ 7/ XP/2000/98, UNIX

Languages: C, C++, TSL, VB6, COBOL, .NET, JAVA

Databases and Cloud Applications: SQL, Oracle R12, Mainframe, Informatica, Salesforce, Cvent, Managebac

Project Management Tools: MS Office 2003/2007/10/13, LiveLink, BlueWeb, Sharepoint

PROFESSIONAL EXPERIENCE:

Confidential, Bethesda, MD

Project Manager / Sr. Business Analyst

Responsibilities:

• Created project plan - high level timeline of Confidential (vendor), IB Business Analysis, IB Systems Configuration, IB IT Release and deployment schedule, IB marketing and Social Media marketing.
• Successfully conducted project meetings with Business sponsors, Vendors, Project Office and IT stakeholders.
• Managed and developed status reports, cost estimates, resource planning, change requirements and enhancement requests.
• Oversaw Multiple projects across all phases of development.
• Monitored workflow and made timeline adjustment as needed.
• Reviewed and partially prepared the Framework Agreement, Statement of Work (SOW) and Business Case document.
• Reviewed RFP’s (Request for Proposal) for the new business opportunities.
• Prepared RFC's (Request for Consideration) for the technical team towards the compliance changes, enhancements and defects.
• Collaborated and supported development and quality assurance to ensure optimal progress and product stability for end users aligned with periodic product release cycles to achieve project milestones.
• Elicited and gathered Functional and non-functional requirements via one-on-one walk through, conference calls, live web meetings with remote teams in Singapore (IT infrastructure, DBA’s and Oracle integrations teams) and Taipei (3rd party vendor location). Other IB locations Hague and Cardiff.
• Consolidated Business Requirement document 2 (BRD2) - detailed document comprising of the Business case, technical scope document and BRD1 (Oracle financial - invoicing module).
• Created and refined high level and low level functional and non-functional requirements, business process flow diagrams, UML diagrams, use case diagrams, use cases, user stories, data mapping table and technical specification, Requirement Traceability matrix (RTM) documents using MS Visio, Word and Excel.
• Suggested development logic to Informatica and Oracle teams for extraction, transformation and loading of data from Cvent to Oracle as per data mapping table.
• Recommended architectural improvements, design solutions and Financial integration solutions.
• Managed and prepared testing cycles, including test plan and test case creation, development of scripts and co-ordination of Unit, Integration, Functional, and UAT testing.
• Created custom reports, dashboards, opened cases, chatter, accounts, contacts, leads, and opportunities objects in Cvent and Salesforce for management and business stakeholders to provide detail information on KPI’s.
• Created documentation on workflow rules to trigger email notifications during field updates to implement business logic in Salesforce.
• Designed, documented, and maintained Custom tabs, picklists, dependent picklists, validation rules, workflows, and triggers in Salesforce.
• Triaged Production/Incident tickets in Remedy Incident, Salesforce and Cvent.

Environment: Agile Methodology, Basecamp, MS Office Suite, MS Visio, Service Now, Remedy Incident tickets, Cvent, Salesforce, Informatica, Oracle R12, Moodle, ItsLearning, ManageBac

Confidential, Chevy Chase, MD

Project Lead / Sr. Business Analyst II

Responsibilities:

• Successfully worked on key projects like AIS implementation and maintenance, ICD9 to ICD10 Medical conversion, Unlimited Company codes, Duplex printing of documents, CCC standards, MSI client database migration, Server Lease Replacements and new Document category creation for Loss reports and Guidewires’ Claim Center and Policy Center and Web Applications.
• Helped Legacy and ATLAS Guidewire teams to upgrade and implement Claim and Policy center to integrate and support the claim handling process.
• Coordinated requirements, development and testing for implementation of Windows 7 project for roll out for 1Q 2014.
• Worked on full Software Development Life Cycle (SDLC) process from inception to implementation.
• Participated in APD production release, off release JIRA’s to production, weekly staff meetings, all hands-on meetings IBU Claims, quarterly IBU claims meetings, and peer reviews.
• Cross trained and presented demos within and across multiple teams for technical and business knowledge transfer.
• Worked across multiple cross functional teams - AIS, ATLAS, CRIS, Production support, Release management, Configuration management, Architecture and Infrastructure, FileNet, Radia, IBU Support, MIT Team, Middleware, SOD and Windows Desktop teams.
• Participated in design procurement and requirement gathering with users and regional directors and managers.
• Conducted meetings for design reviews with developers and application support teams to gauge impact analysis on other applications and environmental changes.
• Monitored and followed up with release and configuration management teams to ensure accurate and timely delivery of binaries and executables to lower level environments for testing.
• Coordinated testing commencement, execution and delivery of quality product with release management and development teams.
• Acted as a liaison and arranged walkthroughs, interviews and live meetings with the Subject Matter Experts (SMEs) and other stakeholders to keep track of user requirements and thus modifying business goals when necessary.
• Recorded the requirements in a format that could be easily understood by both the business and the technical groups.
• Converted user requirements into business requirements, analyzed the same, and segregated them into high level and low level business requirements.
• Created and revised the Use Case, Collaboration, Object, Sequence, Activity, and State Diagrams using Rational Rose/MS Visio according to UML methodology.
• Created, reviewed and finalized the User Requirement Specification (URS), Functional Requirement Specification (FRS), Technical Specification, and Detailed Design documents.
• Used MS Project to manage schedules, deadlines, and resources.
• Created different Traceability views to maintain the Traceability of the requirements using DOORS for ATLAS.
• Conducted reviews with all the stakeholders to ensure that the data warehouse meets requirements and Service Level Agreements (SLA).
• Maintained IT information security policies & documentation 24/7/365 availability for IT infrastructure support.
• Conducted code and test review meetings and sent meeting minutes.
• Created and maintained Test Plans, Test cases, test procedures, test scenarios, system requirement documents, test result spreadsheets and release schedules in Sharepoint, JIRA and shared drives.
• Conducted Smoke, regression, user and full network system testing in Integration, LAB/USER and Fast track environments.
• Manually tested and analyzed Electronic Claims File and First Party Medical Applications for Claim and medical information.
• Tested on mainframe services being system of record for claims information.
• Manually tested and analyzed CRM Medical Bill Review applications - CMS - Capricorn Management System, AIS – Auto Injury Solutions, Premier Prism and Smart Advisor.
• Performed load, stress and regression testing on over 40 lease replacement servers.
• Involved in validation of data coming from sources outside the company using DTD.
• Checked EDI and AIS web services to ensure active data communication channel.
• Coordinated test box set up with configuration management to ensure correct registry settings for VOIP call recorders, installation of ECF, CMS and toad applications for testing.
• Coordinated the database validation by executing predefined SQL queries on Oracle server using TOAD for incoming and outgoing of Bills, EOB (834), 274 (Provider information), 275 (Patient Information).
• Participated in implementation and integration testing phase of Eloquence letter writing module on the Box Cloud platform.
• Supported UAT analysts/testers for their testing and verification, thus gaining a successful sign off before deployment to production.
• Extensively used JIRA a tool to log and track defects, bugs and maintain release documentation.
• Read JAVA and PLSQL queries to identify and rectify database issues.
• Worked as production support on production issues related to Electronic Claims File application and testing issues related to tuxedo servers.
• Triaged Production issues using Remedy Incident Tickets.
• Participated in periodically scheduled Microsoft patch testing and regional DRP's (Disaster Recovery Projects) with host and vendor IBM - onsite and offsite.
• ECF application administrator for lower level environments for profile creation and maintenance.

Environment: Agile Methodology, VB6, .NET, COBOL, Java, Unix, Oracle, PL/SQL, Toad, JIRA, DOORS, Sharepoint, XML, Multi-tiered Client server based CRM application, Box Cloud, Remedy Incident Tickets, Guidewire.

Confidential, Seattle, WA

Sr. Business Analyst

Responsibilities:

• Held meetings with the Business Users to understand structure policies and requirements of the system.
• Served as a liaison between the business community and the IT organization in order to provide technical solution to meet business needs.
• Documented Business work processes and information workflows to evaluate and define new IT solutions and implementation processes.
• Worked closely with the Business Analyst Lead to define the scope.
• Executed Checkout Process and performed Impact and GAP analysis.
• Created Power Point Presentations for Higher Management to explain the modules being worked on.
• Created and Translated Business Requirement to Functional Specification document and Technical Requirements document, Use Case, traceability matrix and UAT test case documents using existing templates.
• Created Mockups of reports using available data resources.
• Testing Java Applications using Test Manager and Coordinated with the developers to identify and resolve defects.
• Recorded and maintained requirements in Rational Requisite Pro.
• Used Clarity and Beeline for timesheets, portfolio management and maintain expense sheets.
• Used LiveLink and BlueWeb – document management tools for project wise companywide central document repository.
• Used Facets and 4.21 and 4.31 to run queries for data mapping and testing purposes.

Environment: Waterfall Methodology, Mainframe, DB/2, Oracle, Test Manager, Java, UML, MS Visio, MS Office, Facets 4.21/4.31, Clarity, Beeline, LiveLink, BlueWeb.