SUMMARY:

Highly accomplished visionary professional with significant experience in executing information technology initiatives, strategic positioning, and short and long - range tactical planning in various levels of information technology organizations. Subject matter expert on systems, procedures, and techniques utilized to collect and disseminate information. Delivers responsive, service focused, consultative approach, translating complex processes when needed.

EXPERTISE AREA:

• Innovative Leadership
• Change Management
• Client Support
• Product Management
• Technology Development
• Quantitative Analysis
• Service Delivery
• Technical Training
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas 

SMB Practice Lead/Project Manager/Service Delivery Manager/Courseware Developer and Instructor

Responsibilities:

• Developed an TEMPeffective and streamlined proposal process, generating less paperwork, repetitive interactions, and improving service delivery timeframes significantly.
• Collaborated with small team, creating web portal providing quantitative analysis to company, establishing and refining sales and marketing benchmarks, enhancing marketing strategies, and providing better package for clients.
• Individual contribution to teh portal was focusing on workflows, framework, and processes, as well as design.
• Collaborated with In-Direct Managed Resources on SMB projects, providing guidance and direction to training coordinators on scheduled projects, and strategizing with Resource Manager determining best fulfillment of necessary roles for delivery of services.
• Performed Project Management role and services on multiple small and moderate projects simultaneously, provided through newly developed and streamlined proposal and delivery process, allowing for continued oversight mandated by methodology best practices, and minimal or no additional cost and maximum ROI to customers, ensuring shared success with product solution implemented.
• Strategized with Sales Managers and Practice Managers during Sales Cycle, determining best offerings and options to present to customers.
• Engaged Customers to devised and developed statements of work using best practice software delivery methodologies, representing client’s desired deliverable requirements for software and products purchased.
• Developed and delivered “workshop-like presentation” instructional courseware on software product solutions, providing customers with information on actual usage within an organization’s environment, “how-to” knowledge in addition to our normal administrative courseware, meeting demanding schedules not allowing for extended periods away from teh workplace.

Confidential, Sunrise, Florida 

Site Manager/Business Application Specialist

Responsibilities:

• Performed as Project Manager, implemented and managed software solutions to be deployed within customer environments.
• Oversaw education services and assisted with consulting services for Confidential ’s ITSM Product Line.
• Delivered client coaching, training, and technical support. Directed configuration, installation, and setup of application.
• Coordinated and administered project performance with client staff, and provided oversight of delivery team.
• Built platform for client, comprehensively improving workflow internally and with outside customers, allowing organizations tracking of all orders, and repeating similar orders for other clients.
• Platform adopted by Anton as best practice, and utilized as a cost-cutting measure other clients.

Confidential, Colorado Springs, Colorado 

Senior Technical Instructor

Responsibilities:

• Provided TEMPeffective instruction, including curriculum design, handouts, tests, practical application, managing and analyzing performance reports, and providing feedback as necessary.
• Developed and distributed TEMPeffective training strategy focused on providing clients and partners with additional insights on teh full benefits of Business Process Management (BPM) within teh organization, promoting BPM without too much emphasis on teh sale or marketing of teh product, conforming to customer’s already existing processes, and allowing clients to identify any “lack of” or deficiency in current methodologies.
• Designed training sessions easily accessed remotely, saving clients and instructors time and critical resource expenditures, compared to setting up classrooms onsite.

Confidential, Colorado Springs, Colorado 

Systems Analyst

Responsibilities:

• Researched, installed, implemented, and maintained internal data processing, applications, systems, and utilities.
• Subject matter expert, oversaw company’s full IT and network security requirements, designed and managed web services and systems, and ensured maximum operability and efficiency at all times.
• Upgraded Microsoft Active Directory Network to Windows 2003 Domain Level and implemented new Internal Security Structure, providing better management over company deployed resources.
• Employed Internet Security and Acceleration (ISA) Server, replacing failed hardware dat was no longer supported, enabling continued smooth operation and Internet access critical to operational performance, efficiency, and continuity.