PROFESSIONAL SUMMARY:

• Technical Project Manager and Sr. System Analyst with 20 years of IT experience in Federal/State Government, Human Services, Capacity Planning Management, Cloud, Telecom Applications and Systems, Storage and Backup administration, and support with an extensive experience in Managing Order Provisioning systems, DR Operations, Data Center Support, Consolidation, Migration, NOC Operations, DevOps support in Agile with Full Software Life cycle development in Open systems and Mainframe applications.
• Extensive experience in managing server infrastructure in Production and DR Datacenters and their operations across multiple platforms (Linux, Sun, HP, Windows).
• Experience in development of Dashboards, Process management and Documentation.
• Experience in software life cycle managing Dev, QA, UAT, Pre - Prod and PROD Environments.
• Experience in Capacity Management methods and procedures. Effective management of resources to reduce IT Risk. Helping Organization in cost reduction and maximizing investment. Building bridges between Business and IT to achieve High ROI and Reducing TCO.
• Experience on application management software like build and test managing software Atlassian tools Jira, Confluence, Bitbucket, Nexus, Jenkins, Version control software GitHub.
• Experience on VMware, VSpher - Hypervisor, VMotion, HA, VCenter-Client, VSphere Management, Update Manager.
• Served successfully in a variety of technical roles such as OSO command center Support, VDT Support, Unix Administrator, Application Support, EMS administrator, Programmer Analyst, Business/Systems/Data Analyst. Can fit into multiple roles.
• Experience in design and developing of Capacity Management tools for Confidential Cloud Datacenters and various Confidential Cloud products.
• Extensive experience in documenting Methods and procedures and SOPs based on ITIL standards.
• Experience on server installation from ground up to production and has done cabling for many severs and setup network teaming.
• Experience in Application Sizing to new demand or to meet SLAs.
• Working experience in Planning, documenting backup Policy and configuration of automated backups and restoring using Netbackup.
• Working knowledge on BMC Patrol Monitoring process and procedures. Has participated and supported many BMC patrol installs from planning, documenting to production certification and Post production Review process.
• Experience in checking Alerts paging and troubleshooting monitoring issues on CMISweb, AutoDoc, and LimaNstables.
• Experience on BEM View, Heartbeat checking, patrol recycling and suppressing Alert Suppression Tool (AST).
• Experience in EMC SAN storage administration and maintaining Brocade SAN fabric switch. Creating Soft Zoning, LUN creation and SAN provisioning.
• Extensive experience in supporting Production On-Call support, outage call support and trouble shoot application, OS and Hardware repairs.
• Vendor dispatch support and coordination for hardware and software upgrades during night shifts.
• Experience in Datacenter consolidation and server migration, data migration between different datacenters. Plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
• Experience on HP Tools and SCOM to monitor storage arrays. SCCM Patch Management.
• Experience firmware updates, Software updates to server, Storage arrays for HP servers.
• User administration and environment setup and setting-up managing policies.
• Knowledge and understanding of Active Directory on Windows 2012 and good understanding of concepts of Domains, DNS, Tree structures.
• Experience on SCCM Patch Management in creating software update groups, Package downloads Synchronization and Package Deployments.
• Experience in Monitor and Maintain DNS, WINS, NTP, DHCP and knowledge on TCP/IP concepts.
• Experience in creating project plans, task scheduling, collect requirements from stake holders, working designs, coordinating with all stakeholders and managing and delivering the project on time.
• Experience and Knowledge on managing Various Cloud Infrastructure services like Iaas, Paas, Saas and ITas.
• Extensive experience of over 12 years in EMS applications like Fujitsu NetSmart, Lucent NavisOMS, JDSU NetOptimize, Tellabs Metrowatch, Openet, Sonus, Unique INC.
• Experience in supporting Provisioning, user administration issues of EMS systems on Ethernet, SONET, ATM Frame Relay, and DWDM Optical Transport Network.
• Has excellent research and writing skills and able to articulate the problem and recommend solution. Able to work independently with self-initiative with quality conscious.
• Done technical assessment of new application software prior to purchase, the installation, configuration, tuning, upgrades, problem resolution and post-install and general ongoing technical support for the application.
• Ensuring the software and server environment is secure and reasonably protected from unauthorized access.
• Experience in Integration, system, Regression testing of Telecom and Healthcare Billing systems.
• Self-motivated individual who has excellent problems solving skills, strong customer service qualities, analytical, technical, troubleshooting, time management, and communication (written and verbal) skills.
• Has experience of working in large projects which included full life-cycle development of SDLC such as IT Strategy, Requirements gathering, Analysis, Design, Development and Production Support.
• Working knowledge and good understanding of Oracle, SQL Server, PL/SQL, DB2, JCL, UNIX shellScripting.
• Has proven ability to communicate effectively across functional areas and hierarchies while working autonomously or within large group to achieve client and project deliverables.
• Good communication skills, a strong team player and self-starter, capable of working independently or in team and motivate a team of professionals.

TECHNICAL SKILLS:

Operating Systems: Unix - Sun Solaris, HPUX, Linux, RHEL, Windows enterprise 2008 R2.

Server Monitoring Tools: Dynatrace, AppInternals, Splank, BMC Patrol, HP ITO, SCOM, SCCM.

Network Element Monitoring: NTP, DHCP, NetSmart1500, TCOMs, OMS, Metrowatch, Openet, INC, Netoptimize.

Networking: DNS, TCP/IP, HTTP, SSL.

File Formats: sFTP, FTP, CORBA, NBI.

Backup & Storage Systems: UC4, Symantec Enterprise Vault, NetBackup, EMC Powerpath, Clarion, Watch4Net.

Virtual Environment: VERITAS Cluster, VMware, Hypervisor, VCenter.

Order Management Systems: AVOM, NSPM, XNG/Xpercom.

Testing Tools: JCL, ISPM, HP ALM, Quality Center, Test Director, and SQL Developer, Toad, Rational Requisite Pro, Rational Clear Quest.

Languages: COBOL, CICS, TL1, SNMP, SQL, PL/SQL, C, C++, VB script.

Database: MS Access, TIBCO, DOORS, Oracle, ODBC, SQL Server, SSRS, DB2.

Scripting Language: Unix Shell Scripting, Bash, Perl, PHP, VB Script

Web Technologies: XML, HTML, JSON, and DHTML.

PROFESSIONAL EXPERIENCE:

Confidential

SME/ Project Manager

Responsibilities:

• Responsible for Develop and produce Capacity Reports for EDME Applications and its infrastructure. Suggest changes and improvements to the existing reports.
• Create and document Standard Operating Procedures for Capacity Planning. Produce Confluence documentation for new and existing reports.
• Represent Capacity Planning team for Data Center Migration and participate in all meetings related to the Cloud Migration.
• Supporting daily admirative functions for Atlassian suite tools like Jira, Confluence and Bamboo, DevOps CM/CI tools like Nexus and Bitbucket.

Confidential

Project Manager

Responsibilities:

• Primary responsible to for managing of DCAS IT Operations and delivering COTS applications.
• Led the Infrastructure team in deploying in Production, pre-Prod, DR, UAT, QA, Dev environments.
• Responsible for IT Infrastructure outages, triaging the application tickets for DCAS Pilot with live customers.
• Led the deployment of QA tools delivery of major web-based systems like Compliance sheriff, JAWS, Dynatrace and AppInternals.
• Involved or responsible for many vendor negotiations or discussions Software Deployments, License Negotiations.
• Producing key system performance metrics for all components of DCAS Application performance.
• Monitoring KPI and Managing Outages and making sure systems are available 99.99% to meet SLAs.
• Creating process in all operations branches, creating the documenting, Implementing.
• Triaging the production tickets, addressing infrastructure and Operations issues during the daily standups.
• Managing PROD, Pre-PROD, DR, UAT, UAT- TT, QA, Dev environments.
• Played key role in DR Design and Deploying in DR Datacenter. Performed DR drill to satisfy the FNS criteria.

Environment: VMware, Linux 6.*, JIRA, Salesforce, Remedy, IBM-Quram, SOA, ESB, IAM, Oracle 12g, Batch (UC4), Entire-EX, HP Extreme, Golden Gate, Informatica ( ETL ), EODS, ODS (DataMart), DIMS, ACCEDS, DCAS ( CGIS, HBX ), Windows enterprise 2012, Compliant Sheriff, Jaws, Dynatrace, AppInternals (Opnet), Splank.

Confidential, Ashburn, VA

Project Manager (Capacity Management)

Responsibilities:

• Primary responsibility is to design, develop and generate weekly and monthly reports for Capacity Management team for various Confidential Cloud products like eCloud, ECME, VCC, VCS, VDR, federal TFG reports.
• Experience in designing and developing Capacity reports of Customer usage on multiple datacenters and plug them colorful charts and graphs.
• Experience in designing and developing Executive Capacity reports and creating a process to deliver reports on weekly basis through automated emails and SharePoint links.
• Extensive experience in using Excel spread sheets and creating colorful charts as frontend and SQL server as backend, Pivot tables, using Conditional statements and Arrays.
• Creating the excel reports using SQL queries and pulling the data through ODBC connections.
• Experience in writing SQL Server Reporting Services (SSRS) and automating and maintaining reporting.
• Experience on application management software like build and test managing software Jenkins, Version control software GitHub.
• Knowledge on OpenStack, SAN environment and Watch4net storage in cloud world.

Confidential

MTS IV System Analyst

Responsibilities:

• Administration of RHEL 3, 4 and 5 which includes installation, testing, tuning, upgrading and loading patches, troubleshooting both physical and virtual server issues.
• Creating, Cloning Linux Virtual Machines, templates using VMware Virtual Client 3.5.
• Performed automated installations of Operating System using Kick start for Linux.
• RPM and YUM package installations, patch and other server management.
• Managing systems routine backup, scheduling jobs like disabling and enabling cron jobs, enabling system logging, network logging of servers for maintenance, performance tuning, testing.
• Planning and implementing system upgrades including hardware, operating system and periodical patch upgrades.
• Configuration of network equipment for newly builds servers.
• Experience of Installing VMware Hypervisor on Bare-Metal and Participated in the migration project of vSphere 4.1. To vSphere 5.1 and Migrated ESX 4.0, ESXi 4.1 to ESXi 5.1 using VMware vCenter update manger 5.1.
• Worked as a L1 support for OSO Command center support. BEM and Bridgecom monitoring.
• Extensive experience in production support, outage calls and CMD bridge participation and stability Management process and procedures.
• Experience of implementing Release management policies and procedures. Verifying Release Management and Non-Release Management TaskPlans for the day to day production changes across Confidential IT Datacenters.
• Working knowledge on Data sizing, Hardware sizing and knowledge on Storage Sizing.
• Involved in Server certification procedure based on Confidential standards and post production process verification of monitoring process.
• Hands on Experience in BMC Patrol and its components like Alert Suppression (AST) tool, Checking and updating LimaNstables, TMG (Ticket Management GUI), Auto DOC, BAT record process, Alerts monitoring on BEM view.
• Responsibilities include resolving monitoring issues on day to day operations and enhancement of monitoring across Confidential IT footprint. Working with OSA team in resolving monitoring issues through RFAs.
• Done Deep dive technical document review for DR exercises and recommend necessary changes to DR processes.

Confidential

MTS IV System Analyst

Responsibilities:

• As an administrator involved in installation and upgrades of multi-layer applications, applied patches as and when necessary to servers and corresponding applications.
• Administration of RHEL 3/4 and Solaris 5/8, HPUX 10/11 which includes installation, testing, tuning, upgrading and loading patches, troubleshooting both physical and virtual server issues.
• Experience in working as UNIX systems admin on vast range of hardware, software and services for Solaris, AIX, Linux servers, Oracle RAC systems, N+1 cluster and other VERITAS clusters, EMC/Hitachi SAN storage and Tivoli Storage Manager for backup and recovery.
• Application administration experience in EMS applications like Fujitsu NetSmart, Lucent NavisOMS, JDSU NetOptimize, Tellabs Metrowatch, Sonus, Unique INC.
• Working knowledge on Network Management Layer, Element Management Layer, Network element Layer.
• Working knowledge on CORBA, XML, SNMP, TL1, FTP and supported fault management, Service Activation, PM and Trend Analysis.
• Supported EMS users with provisioning issues on Fuji FLASHWAVE NEs, Lucent NEs Lambda Unite, and Lambda Extreme. Tellabs NGX NEs. Support of DWDM, SONET and Ethernet platforms.
• As an administrator installed and applied patches as and when necessary to managing servers in production, Disaster Recovery and Lab servers.
• Supported NOC user admin functions like user administration, managing trouble tickets for EMS applications. Resolving application and system related user issues.
• Experience in supporting in application post-install activities like verification of application functionality, user administration issues user access, upgrading client software on user desktops, reactivating of monitoring, backup processes.
• Supported Order Management systems AVOM, NSPM, Xng, BGW and resolved user provisioning issues.
• Excellent understanding of Order flow-through process from Order generating to completion and trouble-shooting failed orders by checking log files and different interfaces.
• Working experience in building data replication platforms and managing data replication process and failover process.
• Supported application installation and server support on various platforms Solaris, HP, Linux and AIX.
• Working experience in Planning, documenting backup Policy and configuration of automated backups and restoring using Symantec Netbackup. Tape Management and sending tapes to offshore location by Transferring to IronMountain.
• Working experience in running daily Incremental backups, weekly Full backups, Hot-backups and Cold backups during upgrades and restoring the files if needed.
• Experience in SAN Management for Sun Solaris/HPUX operating systems and Knowledgeable in troubleshooting day to day SAN/Storage and host related issues.