Executive Overview

Strategic Planning Tactical Execution

Experienced, progressive leader with over 25 years of diverse IT management, project management and support operations managementwithin multibillion - dollarsoftware and franchise organizations.

Breadth of experience includes architecture, implementation and support of large data centers, IT infrastructure, as well as, management and operations of global IT teams based upon ITIL process and controls.

IT Service Management

• Configuration Management
• Problem Management
• Change Management
• Help Desk
• Software Control and Distribution

IT Service Delivery

• Service Level Management
• Capacity Management
• Contingency/Disaster Planning
• Availability/Business Continuity Management
• Cost Management for IT Services

Confidential

Providing build-out, process and project oversight for Data Center/Mission Critical Infrastructure, Operations& Support

Owner

Confidential

Provider of PLM solutions and services tailored to small - medium companies.

Director, IT & Sales Operations

Recruited to this startup company, reporting directly to the Chief Executive Officer to manage all IT and sales operations of the company.

• BuiltOut IT Infrastructure: Architected, implemented and managed the company’s network and Internet topology, with minimal upfront dollars and time and without the creation of an IT staff. Includingmission critical data center, network/Internet infrastructure, VoIP Telephony, audio/videocollaboration andSharePoint services,.
• Manage S&OP:Developed and implemented the S&OP process to ensure sales force automation efficacy. Lead and reported all phases of the S&OP process and provided operational, financial and analytical expertise to the sales team. Managed the statistical, demand, forecast and supply reporting requirements to all sales, finance and executive management.

Confidential

Director, North American IT Infrastructure Service &Support

• Implemented a 24x7 Global Help Desk Based Upon ITIL: Created (support management tools, telephony & staff) a follow-the-sun support helpdesk at three regional HQ’s (Paris, Tokyo, Charlotte) supporting 48 countries..
• Making Customer Satisfaction a Priority:Addressed issues effecting customer service by creating a sensitivity session with network administration team members. Implemented customer satisfaction processes into the support management application and aligned end user satisfaction survey results with job evaluations.
• Americas Change Control & Configuration Manager for a Global Initiative: Part of a three person global team (Europe/Americas/Asia) tasked with the migration of the corporate collaborative infrastructure from Lotus Notes to MS Exchange/Outlook/SharePoint for 6,000 end users and their business processes across 48 global locations. This migration was done in three stages globallyover a two week period. Tasks included:
• Internet & network topology, server and data sizing requirements
• Costing and contract negotiations for three geographic Data Centers for clustered, redundant hosting of the Exchange & SharePoint Environments.
• Creation of a ‘Needs Analysis Team’ to visit department heads to assure Exchange & SharePoint Environments which would deliver current business processes
• Creation of a ‘Training Team’ to relay migration processes and level-one usability training. This team created Company IT Newsletter, training materials and interactive training & migration Intranet site.
• Creation of Exchange Topology, Security Administration & Support Teams and the support hierarchy.

Confidential

Only PLM provider that delivers a production proven SOA architecture for driving collaborative innovation for enterprise and small to mid-market.

Manager, IT & Operations - North America Headquarters,

Reporting directly to the Chief Financial Officer, managed purchasing, infrastructure, service & support for the corporate IT environment with $4.5M annual budget.Oversight ofa 10,000sq.ft.state-of-the-art, data center, network/Internet & IP Telephony topologies, environmental & power business continuity systems, and audio/video collaboration infrastructure.Managed the Back-Office & Sales environments encompassing over 750 employees, 500 file servers, and 12Tb+ managed data.Analyzed & managed IT purchasing, implementation and support processes.

• Managed Design and Construction of 10,000 sq.ft.Data Center:Drastically reduced costs of data center operations, and met the requirement to dynamically move/migrate over 500 servers running six operating systems in and out of service over 18 month utilization plans. The new Data Center hadover-head redundant power and network wiring tied to specifically configured aisles. The physical layout utilized a cold aisle/hot aisle configuration: At the time this Data Center was a first in the industry and was featured in trade publications.
• Createda DRP/BCP Plan:Created amulti-tiered business continuity plan enabling operations to resume within a 24 hour period. Contracted with an availability firm to reroute local user and development server data, setup DRP/BCP contracts with vendors for accelerated delivery of replacement equipment/deliverables and created a DRP/BCP Team to restore business processes. Tested processes twice a year.

Confidential

Manager, IT Site & Facilities Move Services

Planned and executed the migration of business processes from IBM IT infrastructures onto stand-alone environments.

Supported application, network infrastructure and hardware for the Office of the Chairman/CEO and direct reports.

Confidential- Manager, Retail Computer Sales prior to 1988