Business Process Manager Resume

SUMMARY:

Providing enterprise solutions that improve HR processes and systems resulting in costs savings and improved usability and reporting. Effectively interface between stakeholders and teams across multiple business lines to coordinate requirements and deliver projects on time and within budget. Particularly focused on improving HR usability along with reduction of redundant low value tasks using automation, process redesign or implementing new tools if needed.

EXPERTISE AREA:

Strategic Evaluation and Implementation
Lean Management Techniques
Project Management

TECHNICAL SKILLS:

Global HCM
HR Transformation
HR Project Management
HRMS/HCM Support
Employee Management,
SAP PA/OM/PD Configuration

PROFESSIONAL EXPERIENCE:

Business Process Manager

Confidential

Responsibilities:

Was selected to help drive a corporate initiative to improve service and profitability for Americas.
Part of team to change the Company Culture to use Lean/Sigma 6 concepts, which resulted in 9+ new projects resulting in savings.
Implementing software robotics tools to reduce non/low-value work or redundant work.
Developed & deployed automated system to handle filing of State Unemployment taxes.
Developed and implemented a system to track Customer Satisfaction on 100% of Service tickets.

Application Support Manager

Confidential

Responsibilities:

Provided Payroll/HR/Benefits services to 8+ clients, including Fortune Top 25 companies and paying more than 150,000 people.
Managed a team of Senior SAP HR/Payroll professionals as well as offshore resources.
Executing on Internal Initiatives, including Process Efficiencies and Measures that resulted in adding clients with no additional support resources.
Representing North America to coordinate building global process to allow work to be done 24x5.

SAP HCM Senior Consultant

Confidential

Responsibilities:

Developed the Center of Excellence for all of Confidential HCM Testing - Worked in India.
Managed implementation of SAP HCM for 3 USA based companies.
Provided system enhancements and redesign for British Petroleum. Worked in United Kingdom.

HCM Team Lead

Confidential

Responsibilities:

Coordinated the functional SAP Payroll & Benefits configuration teams for North American and Europe for the largest private financial institution.
Re-implementation and upgrade to SAP ERP and enhancements in the areas of benefits, organizational design.

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