SUMMARY:

• Results oriented Senior Engineering and Program Manager, proven Business and Technical leader, with a track record of initiating and successfully delivering multiple programs and product releases.
• As part of Product management activities, influenced Product Roadmaps by convincing Engineering teams to add or modify Enterprise Product features based on Enterprise customer feedback.
• Over 4.5 years of Agile: Scrum, XP, Kanban, CI/CD experience.

TECHNICAL SKILLS:

Hadoop ecosystem, Open Stack/Storage, Cloud Apps, MS Cloud, SaaS, Mobile, Data and BI Analytics, Linux, Unix OS, Splunk, SQL, C, C++, Java, ITIL, MS Project, SharePoint, Office 365, Confluence, Jira, Rally, Rational Team Concert (RTC), Payments Standards.

PROFESSIONAL EXPERIENCE:

Confidential, SFO

Senior Product/Project Manager

Responsibilities:

• Strategized infrastructure CentOS upgrade initiative for Confidential ’s Send Money Financial Product to prepare the environment for Docker compatibility and Patch Automation through Puppet.
• Strategized MySQL upgrade initiative to achieve capacity to scale, reliability and high availability.
• Gained proficiency in Elasticsearch, Cassandra, Apache Spark, Grafana, PagerDuty, and Logstash.

Confidential

Senior Program Manager

Responsibilities:

• Delivered projects including Data and Information Security and PCI Compliance requirements, reporting for Cloud Based Payments, maintenance packages and Apply Pay enhancements.
• Delivered over 10 related projects within the program by effectively managing schedule, resources and risks and minimized the impact on the program and project.
• Worked cross - functionally and resolved interdependencies between 4 engineering and 2 QA teams, performed impact analysis and managed stakeholder communications throughout the SDLC.
• Resolved project schedules to align the Confidential Digital Mobile Product, Confidential Network Processing and Confidential Commercial Card customer requirements in 2016 roadmap.

DevOps Engineering Project Manager/Scrum Master

Confidential

Responsibilities:

• Coordinated with 6 engineering and operations teams and resolved Payments REST API, MySQL, PHP and Apache issues.
• Conducted daily standups, triaged more than 200 defects and 20 features.
• Performed impact analysis and ensured P0/P1 issues met SLAs by coordinating cross functionally.
• Supported engineering and operations teams with Sandbox/UAT and Production Deployment.
• Supported Agile/Scrum CI/CD release planning, automation, quality, security, and performance in code delivery.
• Ensured systems running payments components are included in vulnerability Pen testing.
• Led Splunk Monitoring/Alert effort for Payment APIs across 6 Payments components.

Confidential

Client Solutions Program Manager

Responsibilities:

• Led C&SI organization and partnered with 5 engineering teams to strategize on Presales customer engagements which resulted in $15 M revenue, doubling within a year.
• Established a program structure for Customer Cloud (IaaS) Engagements in India/S Asia which resulted in governance and accountability.
• As part of product management activity, incorporated Canara Bank requirement on response time.
• Garnered program accountability for 91 customer activities with 78% Presales, 22% Post Sales, and at least 17 Business Partner enablement sessions across C&SI.
• Established developer communities which resulted in reduction of customer reported incidents by 85% in 12 weeks with C&SI.
• Presented Automation and Storage Software to 50 CXOs, which resulted in more than 5 leads.
• Developed Partner Skills Development Program and increased C&SI skills competency by 20% in the India/South Asia region identified by Sales.
• Recognized by Confidential Sales for “Quality of Work, Professionalism, and Outcome based execution”.
• Produced a roadmap to migrate test and production multi-tenant environments (SaaS) to Confidential Cloud stack. Reported progress, challenges and plan to the Director and Architect.

Engineering Manager (including Scrum Master)

Confidential

Responsibilities:

• Led Engineering scrum teams and delivered new Dashboards in Cognos for Storage Capacity Utilization & Performance metrics.
• Transformed engineering team to adopt Agile/Scrum and become a high performing team quickly.
• Conducted sprint planning, facilitated daily standups, Scrum of Scrums and retrospectives with global teams.
• Tracked user stories, defects, burn up and burn down charts in Life Cycle Management tool RTC.
• Increased quality metrics by double digits within sprints which resulted in zero defects in official releases of Tivoli Storage Productivity Center( discovery tool for SAN/NAS devices).
• Communicated agile metrics on user stories, team velocity, release progress, and backlogs with Product Owners/management/Executive Sponsor.
• Managed storage software deliverables involving OpenStack (IaaS) - Object Storage (Swift, Cinder). This code was merged into the mainstream product line and was demoed at customer event.
• Managed staffing and development budgeting and forecasting.

Technical Project/Product lead

Confidential

Responsibilities:

• Worked in Engineering and Customer facing roles to support Enterprise Customers in Banking, Healthcare, Manufacturing with medium to large projects in POCs and Post Sales engagements.
• Led technical support and integration efforts in Data, BI, Analytics, Data Replication and Storage Solutions.
• Supported more than 200 BI and Replication solution implementations which resulted in customer retention.
• Provided World Class Enterprise Customer Support (24X7) and resolved more than 400 critical integration issues.
• Provided workflow for Support to QA to include test plans for customer case scenarios into regression tests.
• Coded in server side features / enhancements /defects in C, C++, SQL, and Java.