SUMMARY:

• An Information Technology (IT) and Confidential professional with more than 30 years of experience in managing increasingly complex initiatives, and consistently delivering expected results. Has served as a senior member of global program solution teams focusing on IT process and management, delivery methodology, Confidential, and quality management. Led the planning and implementation for business readiness, continuity planning, and disaster recovery implementation for financial services and government organizations. Addressed significant challenges while helping clients with integrated business solutions and complex implementation issues around project portfolio strategies, and project management capability maturity improvement. Has experience with Confidential and quality management solutions driven by CMMI, Six Sigma, and Baldrige Award methods. Served on the Board of Directors of the Project Management Institute (PMI) Confidential (PMO) Community of Practice, and has served in other PMI leadership roles and advisory boards. Also served in various other industry - recognized leadership positions.In addition to day-to-day project management responsibilities, some key highlights of recent accomplishments include:
• Advocating for organization governance and process improvement, and support for structured change management,
• Being known as the Go-to person in the organization for information and resolution of issues addressing project management process and procedure,
• Serving as a volunteer member of the PMI PMO Board of Directors as the finance officer, and leading the transition to an effective community of practice,
• Managing in-trouble projects to ensure delivery turnaround and successful stakeholder benefits realization,
• Leading PMO setup and delivery with a focus on financial oversight, project process efficiency and delivery effectiveness, and process compliance,
• Mentoring project staff in areas of project delivery, PMI certification, and process improvement,
• Introducing project delivery process improvement through lessons learned, KPI measurement and compliance, project and stage gate reviews, and stakeholder communications,
• Being familiar with industry methodologies, frameworks and infrastructure, and their applicability to the IT and business environment,
• Having a thorough understanding of Microsoft Office applications, and how to use them for effective project execution and delivery, and
• Using project metrics and KPIs to transition from reactive to proactive decision making.

EXPERTISE AREA:

• Enterprise Program Management
• Program Management (PMO)
• Project Management Process and Tools
• Confidential Readiness and Continuity
• Regulatory Compliance Management
• Confidential Capability Maturity
• Portfolio Management
• Confidential Frameworks and Methodology
• IT Confidential and Change Management
• Product Evaluation and Acquisition
• Current and Future State, and Gap Analysis
• Disaster Recovery Strategy and Planning
• Software Development Life Cycle (SDLC)
• Quality Assurance and Testing
• IT Governance
• IT Process Improvement, CMMI
• Agile and DevOps Process and Practices
• Change and Readiness Management

PROFESSIONAL EXPERIENCE:

Confidential

Senior PMO and Program Manager

Responsibilities:

• Improved project process efficiency and product effectiveness measured by increasing the number of projects meeting or exceeding target benefits realization and customer satisfaction
• Reduced the number of projects non-compliant to the project delivery framework measured by stakeholder deliverable acceptance and signoff
• Decreased project delivery schedules measured by the increased number of projects using agile methods
• Established an approach for centrally managing project contingency budgets and reducing dependency on supplemental budget and contingency requests by introducing a structured process for project cost estimates
• Increased the number of projects managed by the existing footprint of project managers through focused networking, structured PMO activities, and shared use of artifacts
• Increased project transparency and visibility through proactive management of budget forecasts and project delivery stage gates
• Reduced the number of "in trouble" projects by ongoing project oversight supported by development of a project dashboard that helped identify needed project reviews and other support aides

Confidential

Program Manager

Responsibilities:

• Introduce database and web-based applications to support process, data, and business intelligence activities
• Establish a global laboratory support environment
• Maintain program alignment and assurance to industry-based project and development process controls
• Prepared a reporting roadmap to introduce efficiency and effectiveness in the program reporting process

Confidential

PMO Lead and Program Manager

Responsibilities:

• Prepare a portfolio roadmap to be used to assist management in understanding key project action
• Help develop the process and procedure for prioritizing an annual $50mil project portfolio
• Ensure that in-trouble projects are identified, and get well plans prepared and executed

Confidential

Managing Principal

Responsibilities:

• Increase the level of information available to manage the project portfolio,
• Improve the visualization of information,
• Access the right level of project detail to manage the health of a project,
• Provide ease-of-use navigation to quickly analyze information,
• Introduce an application consistent with corporate technology standards, and
• Provide reusable business objects for future applications.

Confidential

Project Manager and Process Specialist

Responsibilities:

• Developed operational Confidential policies and procedures
• Identified metrics for measurement of service delivery and quality
• Ensured regulatory compliance around governance, accounting, and operational controls
• Managed financial statement analysis including balance sheet and income statements

Confidential

Director, Confidential

Responsibilities:

• Introduced a process for application readiness reviews incorporating checklists and process gates
• Managed the industry-wide business continuity planning, implementation and test for Fixed Income
• Assisted in the establishment of an overall strategy and actionable business readiness plan
• Facilitated an application prioritizing process for disaster recovery and business continuity

Confidential

Change Management Leader

Responsibilities:

• Developed a model for the collection and analysis of current-state process information
• Baselined the current-state process of five lines-of-business using technology and business metrics
• Developed materials to communicate the current process, and obtain stakeholder consensus for shared services
• Identified metrics to measure, and criteria to be applied, for obtaining a consistent view of productivity across disparate business sectors
• Prepared a planning roadmap for the analysis and implementation of alternative service solutions

Confidential

Change Management Leader

Responsibilities:

• Developed current-state Confidential maps including identification of key operational issues
• Identified metrics for analysis of current and future cost focusing on reducing expenditures
• Facilitated collaboration among procurement strategy planning and operational teams
• Prepared the roadmap for a future-state ERP solution

Confidential

Confidential Leader

Responsibilities:

• Assisted the CIO with strategy and planning activities
• Coordinated multi-country IT infrastructure and business application readiness
• Assisted with the RFI/RFP process for datacenter facilities and services
• Facilitated the planning for establishing business continuity and disaster recovery services

Confidential

Subject Specialist

Responsibilities:

• Identified key control activities and processes
• Developed a management reporting process with templates and metrics focusing on remaining work
• Introduced consistent management processes to be used across multiple projects
• Led the introduction of a project planning process to facilitate consistent cross-project review

Confidential

Change Management Leader

Responsibilities:

• Developed current-state Confidential maps
• Prepared a future-state roadmap for services implementation
• Identified necessary technology, resources, tools, and artifacts to enable the future-state
• Facilitated collaboration among service development, marketing, delivery and management teams
• Prepared a service training and delivery guidebook to enable new service introduction

Confidential

Subject Specialist

Responsibilities:

• Developed PMO process flows and preliminary policies and procedures for high-impact activities
• Prepared program launch material to facilitate communication with business and technology leaders
• Developed a program Communications Plan
• Assisted with PMO governance and organization issues
• Assisted in the development of management reporting artifacts
• Introduced a process for defining key operational process areas consistently throughout the PMO

Confidential

Subject Matter Specialist and Process Improvement Advisor

Responsibilities:

• Led development of SDLC process and tool selection for Global Markets rapid application development
• Supported Six Sigma process activities including delivery of a global Voice of the Customer initiative
• Initiated process and artifact development for enhancing the User Acceptance Test process
• Developed delivery roadmaps and reporting dashboards to manage Fixed Income Technology projects
• Developed process and metrics reporting capability to manage the QA and production stability initiative

Confidential

Senior Manager

Responsibilities:

• Reviewed current process and artifacts
• Collaborated with a joint health plan, management and IT team to assess requirements
• Analyzed gaps in current and end-state requirements, process, tools and artifacts
• Introduced additional areas of process management and innovation
• Launched a new portal platform that enabled process discipline, structure, and improvement

Confidential

Leader

Responsibilities:

• Conducted assessment of current Confidential practices
• Reviewed policy board and commonly accepted accounting recording and reporting standards
• Identified project progress metrics and established executive-level reporting process
• Conducted quality management review of the overall system testing process and implementation plan

Confidential

Team Leader

Responsibilities:

• Led team in the development of a Confidential solution framework
• Instituted a standard process methodology
• Introduced regulatory compliance issues and requirements
• Coached Competency Center team on leading practices
• Designed project management processes for consistency with Six Sigma
• Interpreted industry project management models including PMBOK, CMMI, RUP, PRINCE2, and ISO9000
• Oversaw delivery of project and Confidential solutions