SUMMARY:

• Business Process Transformation executive with unique blend of techno - functional experience spanning Management Consulting, IT strategy, Business Architecture, Process Re-engineering and Program Management of large scale global multi-disciplinary digitalization programs that enable consumer-centric business models and digitize existing business processes leveraging advances in technology to improve productivity, profitability and customer satisfaction.
• Extensive expertise in leading transformation projects to optimize business processes, enhance service quality and achieve productivity improvements by leveraging various technology domains: Digital Transformation, Business Process Management, and Enterprise Content Management across multiple industry verticals (Banking, Capital Markets, Insurance, Pharmaceutical, Publishing, Healthcare and Manufacturing) improving and automating processes in Business Units spanning Operations, Human Resources (HR), Finance, Invoicing, Legal, Marketing and R&D.

TECHNICAL SKILLS:

Project and Portfolio Management: CA Clarity PPM, CA Open Work Bench, MS Project Server, MS Project, Jira

Business Process Management: Pega PRPC, IBM BPM

Customer Relationship Management: SalesForce

Robotic Automation: OpenSpan Pega Robotic Automation, Blue Prism, WorkFusion

Enterprise Content Management: Documentum, FileNet, SharePoint, IBM, Adobe

Digital Marketing & Social Media: Google Analytics, Adwords, Adsense, Bing Ads, MeshLabs, Social Mention

Mobile Application Development Platforms: Kony, Backbase, Antenna

Business Intelligence & Analytics: Tableau, Alteryx, MicroStrategy

WORK EXPERIENCE:

Confidential

Senior Director - Digital Transformation Solutions

• Responsible for process consulting, advisory services and program management of large-scale complex transformation projects driving delivery excellence, and overseeing project execution in an agile delivery mode while maintaining a strategic future-state vision to maximize business outcomes. Major responsibilities handled in various capacities are listed below:
• Lead consulting assignments to develop strategic roadmap for futuristic digital capabilities, and translating those roadmaps into actionable capability projects with clearly articulated business cases.
• Conduct high level assessments to identify candidate processes for automation with recommendations for benefits and savings.
• Prepare Build-Buy-Reuse recommendations and feasibility analysis reports.
• Direct the Return on Investment (ROI) based business case assessment, scope definition, project estimation, and implementation roadmap for various business solution programs.
• Conduct agile maturity assessment and develop Agile Delivery Framework (ADF) to facilitate a model that enables faster, incremental release of business capabilities for transformation projects.
• Ensure delivery excellence across the portfolio of transformation projects handled through lean process design, standardized processes, methodologies, tools, and harvesting of best practices and lessons learned.
• Demand management, capacity planning and budget (capital and operating) management across the portfolio
• Manage and oversee execution of multiple complex projects simultaneously.
• Maximize synergies across all of the programs in the portfolio and drive continuous improvement of project management and SDLC improvements to accelerate project deliverables.

Confidential

Director - Business Process Management Solutions

• Responsible for leading the Program Management of Business Process Management (BPM) Solution implementations focusing on business analysis, process improvement related advisory services and delivery excellence. His key responsibilities were:
• Delivery oversight and ensuring the quality of Business Process Management (BPM) project deliverables, preparing project schedules, RAID logs (Risks, Assumptions, Issues and Dependencies), status reports and managing key stakeholder communication.
• Lead project scope definition, business case assessment, estimation, project schedule planning and directing Joint Application Development (JAD) sessions.
• Develop detailed Work Breakdown Structure (WBS), execution approach, project plans, release timelines and follow through for timely delivery while producing detailed status reports on progress.
• Monitor risks, issues, and overall quality of the project work stream; escalate issues, risks and provide recommendations for resolution
• Resource management, budget management and track work completion within established budget and schedule constraints.
• Plan, direct, and monitor all project activity and assign tasks to team members to ensure on time delivery.

Confidential

Manager - Operational Excellence

• Worked as Manager in the Operational Excellence team that was mandated with assisting group companies in the areas of Continuous Process Improvement, Business Process Reengineering and Total Quality Management for one of the largest and most respected Engineering, Procurement and Construction (EPC) organizations in Asia. As part of rotational training, he gained well-rounded exposure by working in various departments like Product Engineering, Fabrication, Purchase, Supply Chain, Production Planning and Execution. Working with various group companies of the EPC conglomerate, he gained exposure to manufacturing environments like Engineer to Order (ETO), Make to Order (MTO) and Assemble to Order (ATO). Collaborating with major Lines of Business (LOB) stakeholders, he had the opportunity to lead process improvement programs that applied various Operational Excellence (OPEX) process improvement techniques (LEAN, Kaizen, Six Sigma, and Value Stream Mapping).
• Identifying and prioritizing process improvement and work automation projects
• Project planning of multiple complex, high-visibility projects across multiple divisions
• Value Stream Mapping and process mapping (definition of As-Is Analysis, Future State)
• Facilitating the development, assessment and implementation of key (business) performance measures (KPIs)
• Change management: Coach and Align stakeholders and key executives