OBJECTIVE:

• To obtain a position in the Information Technology field and assist a company in its stride towards Information Technology growth and development. I am passionate about technology, highly motivated and an extensively experienced individual with over 17 years plus of Data Processing, Networking, Mainframe and IT experience, with exceptionally critical thinking and analytical skills. I am able to multi-task, plan, organize and prioritize my work schedule to adapt to changing priorities quickly.

HARDWARE SKILLS:

• SUN MICROSYSTEMS SPARC STATION-20, IBM 3090 CPU, OS/390 CPU, CMOS, ES9000 CPU, AS400 CPU, OS/390, RS6000, HP2000/ 3000/ 9000 K/G SERIES, EMC 5100/ 5200/ 5430/ 5500/ 5700, AMDAHL 5990/5995-1100A CPU, TANDEM K20006 T16 CPU, 9800 DATA SWITCH/ 5445 CHANNEL EXTENDERS, CSUS/ 4410 SILO L.S.M., TAPE/CARTRIDGE DRIVE UNITS (4490/ 3490/ 3420/ 3421/ 3480) IBM PRINTERS (4245, PRINTONIX, 6262) XEROX LPS/ NPS DOCUPRINT (4050/ 4890/ 4850/ 8790/ 9700/ 6135/ 4635), LEXMARK T632N, 630 DEC/VAX, DOT MATRIX/ HP LASER JET/ OKIDATA, DUMB TERMINALS (3172/ 3181, VT100/ VT420), DELL/ HP/ PENTIUM (386/ 486/Dual Core/ i5/ i7), CONTROLLERS, NCPS (3172/ 3174/ 3274/ 3745(NCP)/ 4480/ 4490), PANAFAX UF-270 (FAX), 200T OPTICAL DISK LIBRARY, HUBS, CISCO ROUTERS AND SWITCHES 3662, 3725, 3745, 2950, OMNI VIEW SE-4 PORT,TOSHIBA/ HP/ COMPAQ/ DELL LAPTOPS,SCANNERS (4200/5300),VTC, PROLIANT SERVERS (DL140/ DL360/ DL380), EQUINOX 8-PORT SERIAL HUB, HP PROCURVE 2524 - 10/100 NETWORK SWITCH, DELL OPTILPEX GX260, DELL LATITUDE 640, HP8440/ 8460, CABLE CONNECTORS RJ-11, RJ-45, DB-25,

SOFTWARE SKILLS:

• MVS XA/ ESA, VM CMS/ VSE, VAX/VMS, VTAM, TACL, VSAM, JCL, JES2, SAR, MVS XA/ ESA, VM CMS/ VSE, VAX/VMS, VTAM, TACL, VSAM, JCL, JES2, SAR, TSO/SDSF, CA-7, CA-SCHEDULER, ZEEK/ZEB, CICS, COBOL, ASSEMBLER, C++, LOTUS NOTES (123/5.0/6.0), OMNIBACK, VERITAS NETBACKUP, OPENVIEW, NETVIEW, OMEGAMON, UNIX SHELL, AIX, AISR, TCPIP, DRSVTAM, DRSTCP, VPS1, VSV70, ROSCOE, MICROSOFT OFFICE 2000/XP/2003/2007, VISTA, EXCEED, CDE, MS DOS, PNMS, OPENMAIL, OPENTIME, PROFS, DOS VSE/ POWER, ANTRIM, OPTIMAX, PATIENT TESTING MANAGEMENT SYSTEM, MEDPLUS (IMAGING SOFTWARE), SRDF/ RDF (MIRRORING), MCSE, CCNA, SOLARIS, RUMBA (MAINFRAME CONNECTIVITY), LOTUS NOTES 6.0, UNIX,RTOOLS, OTOOLS, EPSQ, SYBASE, NT 4.0, WINDOWS 98/ME/ 2000/ XP/VISTA, MS EXCHANGE SERVER 5.5, NOVELL CLIENT, CONSOLE ONE, ACTIVE DIRECTORY, OUTVIEW, GROUPWISE, IDX/RAD, SERVICE CENTER, , MAGIC, REMEDY, SYNAPSE, PACS, PCANYWARE, LAST WORD, NETILLA, TRACK-IT 6.5/ 7.0, CITRIX, TUMBLEWEED, XEROX PRINTMAP, GAURDIAN EDGE, SEE- (SYMANTIC), SCCM, DMT, SAPGUI, VIRTUAL PC, VIRTUAL XP

PROFESSIONAL EXPERIENCE:

Titles: Tier 2 IT Support (07/03/12 – 12/05/12)
Location: Confidential, , Philadelphia, PA 19103
Duties:

• Provided IT Supported for several thousand users local and remote
• Provided IT Inventory asset management, documentation and control via applications called REMEDY, PMG and ERACENT
• Responsible for providing accurate Inventory control for all IT related hardware , over 200-300 individual pieces of equipment weekly, (HP P3015 and HP 4700-PRINTERS, DELL E642’s, E6430’s and E6230’s,MAC PRO’s, MACBOOK PRO’s and MACBOOK AIR’s
• Developed and maintained procedural documentation to track all computer equipment, software and hardware upgrades and inventory asset control via REMEDY, PMG and ERACENT
• Developed data base for inventory tracking and accuracy, excel spread sheets, REMEDY, PMG and ERACENT
• Successfully managed mass lifecycle replacement equipment annually, performed weekly rotation of surplus equipment to offsite vendor in compliance with Windows 7 and 2014 readiness.
• Assisted in updating and revising processes and procedures to save company time and revenue
• Demonstrated excellent administrative and data entry skills via word, excel spread sheets, REMEDY, PMG and ERACENT
• Performed Tech Refreshes and OS upgrades (XP to Win 7) and (Mac OS 10.7 to 10.8)
• Performed Data Migrations of user data to a remote shared drive and back prior to and after performing an OS upgrade
• Performed hardware and software break fixes utilizing SCCM, Windows Remote Assistant, Remote Desktop, AD and DMT
• Level/ Tier 2 Customer Support, face-to-face, local and remote access via Logmein123
• Performed Inventory Management by updated deployed assets and printers with associated user via ERACENT and PMG
• Performed various hardware and software updates, swaps, moves and configurations
• Created, documented and resolved technical issues via BMC Remedy and IP CENTER (Incidents, Problems, Changes, Configurations and Knowledge Base )
• Provide prompt high quality installations, corrective, and preventative maintenance on hardware supported by Comcast.
• Tier 2 Desktop Support Face-to-face desktop support to internal customers
• Receiving customer IT service requests via telephone, e-mail, or walk-in
• Troubleshooting service requests face to face and/or remote access
• Resolving service tickets or escalating to other support entities (i.e. Tier 3, Back Office, Network or AV)
• Tier 2 support is responsible for installation/setup of new desktops and laptops.
• Inventoried used and damaged Dell parts, repackaged and shipped back to Dell
• Computer and computer peripheral configurations for customers moving to and from offices or cubicle locations
• Provide high quality installations, upgrades of all computer equipment provided by Comcast..
• Accurate and timely completion of required documentation such as activity reports, expense reports, timesheets, etc.
• Continued education to remain current and increase knowledge on new and existing equipment
• Represented Comcast in a professional manner when responding to onsite and face-to-face service related issues
• Assist on projects as assigned and/or approved by supervisor.

Titles: Desktop Support (01/03/12 – 06/02/12)
Location: Confidential,Prussia, PA 19406
Duties:

• Performed Tech Refreshes
• Provided IT Supported for several thousand users locally and remotely
• Performed Data Migrations
• Performed hardware and software break fixes utilizing SCCM, Windows Remote Assistant, Remote Desktop, AD and DMT
• Level/ Tier 2 Customer Support
• Updated and documented Stock Assets and Surplus
• Provided IT Inventory asset management, documentation and control via word, access, excel spread sheets and REMEDY,
• Responsible for providing accurate Inventory control for all IT related hardware , over 100-200 individual pieces of equipment weekly, (HP P2035’s and HP LaserJet 4/5 series -PRINTERS, DELL E6400’s, E6430’s and E6230’s,
• Developed and maintained procedural documentation to track all computer equipment, software and hardware upgrades and inventory asset control via word, access and excel spread sheets
• Developed data base for inventory tracking and accuracy via word, access and excel spread sheets
• Successfully managed mass lifecycle replacement equipment annually, performed weekly rotation of surplus equipment to offsite vendor in compliance with Windows 7 and 2014 readiness.
• Assisted in updating and revising processes and procedures to company time and revenue
• Demonstrated excellent administrative and data entry skills via word, access and excel spread sheets
• Performed various hardware and software updates, swaps, moves and configurations
• Created, documented and resolved technical issues via BMC Remedy (Asset Inventory Management, Incident, Problem, Change, Configuration and Knowledge Management)
• Provide prompt high quality installations, corrective, and preventative maintenance on hardware supported by Lockheed Martin.
• Work closely with other LMCO personnel, Dispatch Manager, Sales Associates, Project Managers, and others to present a professional LMCO Team image.
• Tier 2 Desktop Support Face-to-face desktop support to internal customers
• Receiving customer IT service requests via telephone, e-mail, or walk-in
• Troubleshooting service requests face to face and/or remote access
• Resolving service tickets or escalating to other support entities (i.e. Tier 3, Level 3)
• Performing incident management to ensure trouble tickets are addressed in a timely fashion
• Tier 2 support and responsible for installation/setup of new desktops and laptops
• Responsible for data, settings and migration from old computers to new computers
• Computer and computer peripheral configurations for customers moving to and from offices or cubicle locations
• Provide high quality installations, upgrades of all computer equipment provided by LMCO.
• Accurate and timely completion of required documentation such as activity reports, expense reports, timesheets, etc.
• Continue education to remain current and increase knowledge on new and existing equipment.
• Represent LMCO in a personal and professional manner when responding to onsite service related issues.
• Promptly ship defective modules to the repair depot center and test returned modules to allow for proper sparing for field activity.
• Assist on projects as assigned and/or approved by supervisor.
• Interface with baseline region on service related issues.

Titles: Site Lead (10/25/11 – 11/09/11)
Location: Confidential,Philadelphia, PA 19102
Duties:

• Assisted in implementing a technical refresh and Microsoft Windows 7 Migration Project for approximately 14,000 associates in 36 countries
• Unpacked and Inventoried new computer Hardware – Ran Pre-Build OS (Windows 7) and Line of Business Applications using removable USB driver
• Create USB Pre-Build drive using (Diskpart and Robocopy) commands via DOS
• Sign-Off and QC Pre-Build – Verify serial numbers, BitLocker, Lotus Notes and IPCONFIG
• Utilized SCCM to Run Scan State- Store or move Users Data from old laptop/ desktop to remote server using Migration Tool (USMT)
• Utilized SCCM to Run Load State- Migrate or restore users data back down to new laptop/ desktop utilizing SCCM 2007
• Office Services Hand-off - Check, configure and arrange the laptop and desktop build room, prepare envelopes for Office Services
• Post Deployment Support – deploy my team of technicians to visit associates that were migrated the night prior, report any outstanding issues in CTMS
• Inventoried and performed the Disposal and Staging of old and wiped devices
• Performed Steady State and Post FIM- User/ Associate QC Check-off, turn over to client Help Desk

Titles: IT Manager (01/10/06 – 03/10/11)
Location: Confidential,PA 19104
Duties:

• Implemented and managed network security (LAN/WAN/WI-FI).
• Performed Tier1, Tier2 and Tier3 Administrative and End User Network and local user support
• Repaired / configured (hardware/ software) various makes and models of PC’s and Laptops
• Installed configured and upgraded operating systems and software, using standard business and administrative packages
• Installed assembled and configured computers, monitors, network infrastructures and peripherals such as printers, scanners and related hardware; rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acted a technical resource in assisting users to resolve problems with equipment and data; staffed centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommended modifications as necessary
• Performed and managed troubleshooting and systems backups
• Help Desk Administration / IT Training
• Responded to and escalated all help desk issues
• Interacted with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.
• Managed the purchasing of all software, hardware and other IT supplies
• Held regular status meetings with IT team.