SUMMARY:

• Results - oriented and driven professional with over 19 years of expertise leading enterprise wide projects in fast-paced IT environments. Demonstrated experience leading high performing teams tasked with driving change and enhancing productivity.
• Track record of cultivating relationships with cross functional partners in support of organizational sustainability. Able to thrive in highly ambiguous and evolving environments as a calculated risk taker and seeker of new challenges.
• Seeking the opportunity to leverage extensive experience, coupled with knowledge of Project Management, Lean Six Sigma Green Belt, and Organizational Change Management principles, to support a dynamic and evolutionary organization.

TECHNICAL SKILLS:

• SDLC Waterfall/Agile
• Microsoft Word
• Excel
• PowerPoint
• Microsoft Project
• Visio
• Microsoft Outlook
• Planview
• Clarity
• SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, WOODLAND HILLS, CA

SR. PROJECT MANAGER (CONTRACTOR)

Responsibilities:

• Leverages expertise in Project Management, Lean Six Sigma, and SDLC Waterfall to implement solutions to enhance insurance agent performance, and ultimately drive organizational profitability.
• Cultivates collaborative relationships with cross-functional teams of business and IT experts (onshore/offshore), Business Requirements, Functional Design, Technical Design, Test Plans, User Acceptance Testing, Implementation Plans, Production Support and Business Readiness Plans to support organizational objectives.
• Enhanced and optimized the quote generating interface to enable agents to access historical data related to unconverted quote proposals, resulting in over $1 million in premiums within the first quarter of implementation.
• Utilized experience in Project Management, SDLC, and Organizational Change Management to lead a multi-phase project to produce a Quote Proposal and Declaration Page, with the subsequent delivery of an intuitive professional sales tool and Declaration Page mailers. Implementation impacted thousands of agents for core 29 states and lines of insurance business.
• Reduced risk exposure to Farmers Insurance and developed automated approach for post-validation review of converted policies. Implemented system flow to trigger new business rules, Pega solution to designate business rules to fire for specific scenarios, and routed designated policies to post validation teams for exposure review. Forecasted cost benefit analysis dictated a return of $1.5 million in reduced risk exposure and efficiency.
• Reported higher trends in new business and renewals through a new rating and product offering enhancement within 3 months of implementation. New business premiums increased by 21% for the pilot, exceeding the annual goal. Delivered 29 states through phased implementation, established repeatable table creation and QA testing approach, and developed a concise business readiness plan for each state rollout.

Confidential, EL SEGUNDO, CA

SR. PROJECT MANAGER (CONTRACTOR)

Responsibilities:

• Partnered with and advised executive sponsors and cross-functional teams to design and implement the next generation IT life cycle for Enterprise Releases and Organizational Change Management for the IT Enterprise Program Management Organization.
• Applied extensive expertise in Project Management, Lean Six Sigma, and Organizational Change Management to design, test, and implement remodeled processes.
• Effectively established lean IT Life-cycle process for low complexity IT projects within an Enterprise Release; reduced the project cycle time by 25%. Deliverables included process modeling standards and eligibility criteria, shorter cycle releases, re-usable templates and artifacts, internal social media presence, governance structure, and interim “help desk” of process experts during the first year of stabilization.
• Enhanced the Entrepreneurial Project Management capability with integrated Organizational Change Management tools and techniques. Partnered with IT leadership and project team stakeholders to design and conduct processes, resulting in high acceptance rate of 4.5 out of 5. Outcome resulted in implementation of an IT wide educational campaign for a hybrid project management discipline.

Confidential, IRWINDALE, CA

PROJECT MANAGER

Responsibilities:

• Applied extensive knowledge in Organizational Change Management, Project Management, and Lean Six Sigma principles to lead business initiatives. Applied principles for the establishment of best practice, change readiness and adoption, standardization, and process improvement while ensuring company policy and regulatory compliance.
• Collaborated with IT and enterprise cross-functional teams to support implementations and share best practices across borders.
• Supported SAP HCM Time & Pay enhancement leading to the reduction of work schedule maintenance by 50%, increased usability by shifting to hours based timekeeping versus military time, and established employee ownership over holiday observance. Partnered with internal and 3rd party vendor cross-functional Enterprise Architectural Design, SAP Basis, and Payroll SME teams for requirements definition, functional and technical design, QA, and user acceptance testing.
• Acted as IT Training Lead to design and implement a data management plan with 60% data improvement. Actively participated in blueprinting, realization, implementation, and test cycles of SAP Learning Management System (LMS) in IT. Conducted stakeholder analysis, needs analysis, change impact assessments, communications, executive summary, and data management plan resulting in 60% reduction of inactive courses leading to the data migration of web-based training courses to SAP environment.
• Implemented IT plan with a centralized reporting system to track and monitor audit mitigation for the removal of SAP production access for contract workers ending assignment. Created business and system requirements, project plan, scope, executive level communication, conducted root cause and data analysis, and mitigation plans. Established critical business relationships and partnered with IT cross functional teams to implement mitigation plans for IT audit finding.
• Reported 70% improvement and exceeded targeted goals for timely physical and system access removal from contract workers in SAP. Elicited business needs through facilitated workshops of 30+ SAP end-users and service providers and system data analysis. Delivered IT Executive Sponsor buy-in of implementation strategy, training and communication plan.
• Member of the IT Compliance & Performance Management team with accountability for strategic planning, mandatory training and regulatory compliance for Cyber Security and Information Security Awareness, FERC, NERC. Subsequently led many projects including implementing training and organizational readiness plans for new technologies and process.

Confidential, ROSEMEAD, CA

PROJECT MANAGER (CONTRACTOR)

Responsibilities:

• Evaluated the viability of existing business processes; defined, recommended, and implemented process improvements.
• Delivered stakeholder analysis and updates, project management and controls, progress reporting, executive quarterly reporting, analytics, and active membership of IT core team for annual strategic planning.
• Standardized Project Management Methodology and best practices through an IT wide project management tool. Delivered business requirements, stakeholder analysis, led facilitated change impact sessions, integration and user acceptance testing cycles, and skill gap analysis of project management best practices. Facilitated a cohesive roll-out comprised of role definitions, end-user training, standardized reusable project templates, project controls, organizational readiness, and communication plan.
• Led development and implementation of IT Training Balanced Scorecard through detailed project planning, conducting needs analysis, bench-marking activities, and stakeholder analysis resulting in a succinct 4 quadrant model: Customer, Financial, Operations, and Innovations & Learning/People.
• Implemented multi-project Data Center Optimization Program as enabling effort for future ITIL programs, consolidating 70+ servers. Delivered organizational readiness plan with defined communication and marketing strategy, business requirement gathering, conducted stakeholder analysis and change impact assessment workshops, stakeholder interviews, and ROM.