SUMMARY:

Product Owner/Business Analyst with more than 15 years of extensive experience in eliciting, analyzing, documenting and validating requirements, wireframes, development methodologies (agile and waterfall), documenting user stories, defining scope and determining project goals; Certified Product Owner

TECHNICAL SKILLS:

• Scrum Master Experience with multiple, offshore teams
• SharePoint Administration
• Use Case Syntax
• Gherkin Syntax
• Testing (Test Cases, System Integration, Quality Assurance, and User Acceptance Testing)
• Time and Labor (Union and state) Requirements
• Microsoft Office Suite (Excel, Project, Word, Visio)
• SQL, MySQL
• JIRA, Microsoft CRM, Kanban

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Product Owner/Scrum Master

Responsibilities:

• Product Owner and Scrum Master as part of an International team.
• Designed a system to enter RFQs, receive estimates and manage the work flow of all the offline print orders (currently manages 700 orders a month)
• Created a set of APIs to migrate Century 21 Online’s Member management system to interface with the systems
• Created the MobileAds system (an integration between a 3rd party ad service that supported displaying advertisements on phones)
• Updated the Shipping Management system to consolidate orders into carts, then later to consolidate orders to be shipped to reduce costs and increase efficiency.
• Updated the Xpressconnection system, a web based member subscription system, to notify clients when their memberships were about to run out to give them the opportunity to renew them.
• Created a Promo Code system that allowed marketing to provide discounts for products
• Updated the Order Approval system to allow for limiting based on pricing or quantity and supported renewing based on specified or custom intervals.
• Created a system to send order requests to the outside vendors and track progress for the customers
• Updated the pricing system to support better logging and tracking of changes
• Updated the CASS and NCOA addressing system to better serve the customer’s needs
• Tracked all project requests and delegated them to the proper SCRUM team’s queue.

Confidential, Fort Worth, TX

Technical Application Specialist III

Responsibilities:

• Simultaneously documented the backbone of the loan system for Confidential while eliciting requirements to replace it
• Met with VPs and above to elicit requirements
• Documented Process Flows
• Documented existing management responses
• Documented DB configurations

Confidential, Fort Worth, TX

Business Solutions Analyst

Responsibilities:

• Researched emerging issues within the Production environment
• Researched the cause of any issues discovered
• Determined the financial and customer impact of the issue
• Documented the Issue and added it to the Backlog
• Met with Product Managers to advise them of discovered issues, the impact, and prioritize backlog items
• Provided SQL reports to track customer and financial impacts for Product
• Provided the Team with prioritized stories for the next sprint
• Met weekly with the Security team to review the status of existing vulnerabilities and address newly discovered threats
• Researched resolutions to security vulnerabilities, determine seriousness of the vulnerability, and prioritize all issues
• Met with Product Managers to advise them of discovered issues, the impact, and prioritize the resolution
• Tracked emerging issues using SharePoint and reported regular status to all affected teams
• SEAL addressed more than 150 issues in the first year across four web - based financial products
• Tested all development solutions before passing them on to QA
• Documented issues, symptoms, and solutions for future reference
• Administered the project’s SharePoint Site and Kanban board
• Created lists and tracked the status of issues both product and security
• Managed documentation

Business Solution Analyst

Confidential

Responsibilities:

• Documented process flows As-is and To-Be processes for the Confidential Product
• Performed gap analysis of current functionality and documented requirements for the Confidential Product
• Gathered stakeholder requirements and product vision through the planning and analysis phases.
• Provided input into developing and modifying systems to fit customer’s requirements
• Translated stakeholder requirements into user stories and workflow/process diagrams
• Assisted in coordinating business analyst tasks on information technology projects and provided support to other team members.
• Validated, managed and prioritized customer requirements
• Lead JAR (Joint Application Requirements) sessions with Product, Development, and QA to capture requirements.
• Performed gap analysis of current functionality and documented requirements
• Lead JAD (Joint Application Development) sessions with Development and QA to review requirements for each release
• Provided regular status to the product manager.
• Tested all development to ensure it adhered to the requirements before passing it on to QA
• Administered the project’s SharePoint Site

Confidential, Washington, DC

Consultant

Responsibilities:

• Documented process flows As-is and To-Be processes for a future risk based application
• Performed gap analysis of current functionality and documented requirements for future risk-based solution
• Provided input into developing and modifying systems to fit customer’s requirements
• Lead JAD (Joint Application Development) sessions with Confidential, Intl’s custom applications and FIM Development Team
• Gathered stakeholder requirements and product vision through the planning and analysis phases.
• Translated stakeholder requirements into user stories and workflow/process diagrams
• Assisted in coordinating business analyst tasks on information technology projects and provided support to other team members.
• Validated, managed and prioritized customer requirements
• Administered the project’s SharePoint Site

Confidential, Fort Worth, TX

Project Manager/Senior Business Analyst

Responsibilities:

• Lead JAR (Joint Application Requirements) sessions with Human Resources, IT, SharePoint, Compliance, Development, and Security to capture requirements to deploy an Identity Management Solution to the corporate offices of Confidential, Intl.
• Performed gap analysis of current functionality and documented requirements
• Lead JAD (Joint Application Development) sessions with Confidential, Intl’s custom applications and FIM Development Team
• Defined scope and then created a project plan to meet the objectives and requirements
• Used Agile (Scrum) Methodology to deliver product as components were completed
• Maintained the project plan
• Provided regular status to program manager and the project sponsor (CIO).
• Supervised the implementation of Identity Management Solution for Corporate
• Administered the project’s SharePoint site
• Designed a three-year development plan to fully implement FIM Software Solution across the enterprise of 30,000 employees

Asst. Program Manager

Confidential

Responsibilities:

• Defined the scope of an IT initiative to revamp the infrastructure with a focus on increasing server and network capacity and density while reducing licensing and cooling costs.
• Existing infrastructure of Dell rack servers were replaced with HP Blades running multiple virtual servers.
• Reduced physical server count from 173 to 63 .
• Lead JAR sessions with business users and leaders (including C-level executives and contract representatives) to determine problems, data availability, and define requirements for a new system to support a new enterprise infrastructure.
• Elicited, documented, and maintained functional and non-functional requirements including system overviews, functional narratives, and detailed Use Cases for the following applications: Hyper-V, SQL 2008, Active Directory 2008, Exchange 2010, System Center Configuration Manager (SCCM), System Center Operations Manager (SCOM), Windows 7 Upgrade, Office Communications Server 2008 (OCS), Identity Lifecycle Management (ILM), Forefront Identity Manager (FIM), and SharePoint 2010.
• Redesigned multiple processes to utilize the new infrastructure while reducing required effort and cost
• Designed and documented processes for the implementation and administration of all the applications in the Confidential project.
• Wrote material requests, tracked purchases and accounting, and ensured service providers were paid
• Kept the company from being shut-out by service providers on several occasions due to late and disorganized billing
• $300,000 saved due to careful tracking of invoicing (several providers double-billed purchases and labor)
• Maintained Accounting data to ensure that we remained within budgeting constraints
• Administered the program’s SharePoint site (MediaWiki was determined to be the preferred wiki for work instructions)
• Built a Linux (Ubuntu) server and Wiki (MediaWiki) to host documentation of processes, infrastructure, configurations and work instructions concerning the Confidential project
• Represented the Program Manager whenever he was unavailable

Senior Business Analyst

Confidential

Responsibilities:

• Analyzed and verified requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Wrote Business Cases for proposed solutions
• Created and maintained project documentation (functional and non-functional requirements documents, process flows, RACI diagrams, use cases, user stories, requirements traceability matrices, and test scripts)
• Acted as the Product Owner for the development team to ensure their understanding of the requirements
• Maintained the assigned project through the complete Software Development Lifecycle (SDLC) using either Agile (Scrum) or Waterfall Methodology
• Worked with the customer throughout the life cycle of each project to manage requirements traceability.
• Provided reports, models, and status updates to the various project managers and/or stakeholders of the projects.
• Created test plans, including use cases and test scripts for developed applications.
• Maintained each project SharePoint site
• Elicited and documented the requirements for Confidential, Intl’s Time and Labor System.
• Implemented TLS to 35 locations across the US for multiple contracts
• Standardized the process so that a questionnaire could be used to determine the contract requirements and implement the process easier with fewer errors. This process is still being used to implement new contracts
• The standardization of processes reduced a standard two-week deployment to five days
• Acted as a liaison between the development team and the contract to develop customizations required for site inconsistencies and special requirements.
• Co-established the company’s first Project Management Office; I was primarily responsible for the development and documentation of the Business Methodology which is currently being used.
• Co-Developed the process, document templates, and instructions for documenting, tracking, and maintaining the various types of requirements that the organization used (and a few we thought might be used in the future).
• Demonstrated the new methodology to development, project management, and change management to solicit feedback and get buy-in.
• Mentored more junior analysts in the execution and functionality of the documentation and processes
• Elicited requirements and worked closely with development to introduce the companies’ first SharePoint site.
• Supervised the development and execution of Test Cases in both System Integration Testing and User Acceptance Testing
• Elicited requirements and lead JAR and JAD sessions for a Logistics Estimation program to replace the customer’s current (and complicated) Excel program.
• Created Models and Wireframes to assist in requirements elicitation and communication to development.
• Development was an Agile Development (iterative process) where we provided the customer with a base and then over time introduced additional functionality, adjusting and redefining as necessary.
• Created Test Plans and walked the customer through vetting development (UAT in an Agile environment)
• The original process took more than a month to vet and price a proposal. The developed application allowed them to deliver the same formatted proposal in less than ten days; a significant savings in salaries and times as well as a notable increase in productivity.
• Elicited requirements and lead JAR and JAD sessions to determine if we could consolidate or eliminate each of the 67 COTS and developed apps that were being used by parts of the company
• Business Cases and Financial Analysis were written for 25 of them before I was transitioned to another project.
• Some applications were no longer being used and were eliminated.
• Lead the effort to select the best requirements tool.
• Reviewed 43 Requirements Applications, Tested 6, created a business case for 4 and reviewed with team mates. Settled unanimously on InteGreat.
• Elicited requirements and wrote the business case and financial analysis for an Accounting document version tracking application.
• Acted as a liaison between the customer and the COTS representatives to communicate technical requirements
• When the application was chosen, I acted as the customer’s liaison to install the application on-site.
• The application I found and recommended was eventually chosen by the customer and saved the company $270,000 compared to their original choice.
• Elicited and documented requirements for a Contract Management System to be used in SharePoint
• Application moved into Development stage and then was shelved
• Elicited and documented requirements for a credit card discovery application
• Acted as a liaison between the customer and the COTS representative to communicate technical requirements
• Wrote the business case and assisted in the implementation of the application
• Elicited and documented requirements for a security tracking application that allowed the Security team to track the progress of security clearances for employees.
• Application was developed from the documented requirements by an external development house

Confidential, Fort Worth, TX

Infrastructure Analyst - Senior

Responsibilities:

• Lead the gathering of system and business requirements for web based and client server systems.
• Designed and constructed labs to represent customer’s multiple environments.
• Participated in proof of concept, marketing efforts and formal proposals which lead to new business.
• Built and maintained relationships with customers groups to gain an understanding of their business objectives.
• Mentored junior analysts to encourage growth, responsibility and advancement.
• Conceptualize, design, document, construct, test, implement and support of systems utilizing project life cycle methodology