SUMMARY:

• A proven team member focusing on business/technical/infrastructure PM, Release Management, Business Process Improvement, and Change Management.
• To be engaged in a two - way street of release/project management practice and performance measurements utilizing ITSM and ITIL methodologies, enabling processes to mature.
• Six Sigma, Process Improvement, Release Management, Project Management, Performance Optimization.
• Expert at managing both people and projects to deliver results with a sense of importance and ownership.
• Structured approach to leading cross-functional teams to implement PI projects in customer care and support operations in the Healthcare, and Financial Services industries.
• Areas of strength include risk assessment, identifying process gaps, and working with senior executives and line operations to implement strategic business solutions to mitigate risk and improve customer satisfaction, using disciplined approaches such as Six Sigma and Lean.
• Project Management: Implement PI initiatives in customer facing business units and support areas. Able to work with staff outside my direct authority to support change management initiatives.
• Process Improvement/ Process Reengineering: Lean Six-Sigma Black Belt; Partner with operations and PMO to create efficient cross-functional processes by eliminating waste and non-value added activities. Work with executives and staff to develop culture of continuous improvement. Develop key metrics and KPIs.

TECHNICAL SKILLS:

Analysis/Design Skills:

• UML
• XML
• J2EE & Java SE
• Weblogic
• WebSphere or any other MQ
• NTier Architecture
• RUP
• Agile
• Waterfall
• Rational Rose
• SDLC
• .Net
• MQ
• ReST
• JSON
• Jira
• Confluence

• Change Management
• Coaching/ Mentoring
• Risk and Controls
• GAP Analysis
• Meeting Facilitation
• Implementation Validation
• Process Reengineering
• Root Cause Analysis
• Process Mapping

PROFESSIONAL EXPERIENCE:

Apps Sys Engineer

Confidential

Responsibilities:

• Production support experience
• Coordinates resources, managing and executing detailed plans for change within environments, ability to communicate to all levels, engineers thru senior leadership
• Balance working within a group and coordinating the work flow within that process, with the ability to manage their own time with little input or direct supervision.
• Manages the dependencies of multi-tier heterogeneous application in an enterprise environment
• Familiar with enterprise processes and tools, change management process, the software development life-cycle process.
• Direct interaction will all teams in the CORE project: project management, development managers, QA managers, release managers, senior level management.
• Work directly with external partners for scheduling and coordination application teams (LGS, ICMP, enterprise), TIS support teams (UNIX, middleware, patching, network, storage),
• Lending and Enterprise Change management.
• Adhere to timely and accurate coordination and execution of planned code and configuration changes within dev, QA and PROD.
• Development, QA/testing, and production all adhere to very strict delivery calendars.
• Assist in team effort to identify new, revise old and publish team processes.
• Experience using CI/CD tools such as Jenkins, JIRA, BMC Remedy and SharePoint.
• Plan and facilitate daily deploys, quarterly releases
• Create and deliver daily status reports
• Ensure proper code migration process is followed, and appropriate approvals are granted prior to execution
• Provide oversight of tracking and scheduling tasks
• Understand technical architecture of the solution and all associated deployment components
• Build and manage strong relationships with Development Teams, Release Managers, PMO, Integration Leads, Infrastructure teams
• Prepare daily and weekly management reporting artifacts
• Develop and implement reusable release process for subsequent and future release execution
• Track and communicate status of release schedule, issues, risks and activities
• Coordinate the use of development and test environments in support of the releases
• Manage multiple releases/code bases simultaneously
• Experience working on projects in a segregated (DEV/SIT/QA/UAT/PFIX/PROD) environment.

Global Deployment / Release Manager

Confidential

Responsibilities:

• Accountable to the Program Manager for program artifacts
• Single Point-of-Contact within Service Transition to project leads for task ownership and status
• Responsible within Service Transition for Project Execution, Manage Issues and Risks, Escalate as required
• Coordinates deployment planning, organizing, and executing of infrastructure, and applications required in a coordinated build and release.
• Coordinates with Implementation Planning Lead to facilitate development of the implementation & back out plan or task plan.
• Performs ongoing communications with Infrastructure Technology Outsourcing cross functional teams; facilitates infrastructure and applications build and deploy operational readiness.
• Sends out required formal communications, including notifications for application deployments,
• Coordinates with the infrastructure and application build and deployment leads, managers, and team for the overall deployment and operational readiness of a new instance.
• Coordinates the application operational readiness review (appORR), infrastructure operational readiness review (iORR), release to production acceptance (RtPA) and move to production (MtP)
• Coordinates with UAT with Test Lead and the Program Manager
• Co-create and co-present Gate Reviews
• Co-create and co-present Go/No-Go reviews
• Create and distribute weekly release dashboards and 4box reporting
• Co-create of bill of materials (BOM)

Tools: HP Application Lifecycle Management, Microsoft SharePoint-PowerPoint-Visio-Excel-Project Server

Project Manager

Confidential

Responsibilities:

• Controllers,
• Wireless network,
• Mobile systems application
• Software Interfaces and
• I/O Devices

Tools: Arduino, Raspberry pi, Beaglebone, Linux, Ruby on Rails, Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, MindJet Mind Manager 2012

Customer Project/Program Manager III

Confidential, Des Moines, IA

Responsibilities:

• Manage and ensure the timely completion of specific, defined problems of greater than average complexity and scope.
• Using specific knowledge about one or more areas of project management; plan, communicate and achieve objectives through direct and indirect staff.
• Recommend changes to improve the process and to alleviate process inaccuracy and duplication.
• Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
• Works on problems/projects of diverse complexity and scope.
• Exercises independent judgment within generally defined policies and practices to identify and select a solution.
• Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Ability to handle most unique situations.
• May seek advice in order to make decisions on complex business issues.

Tools: Six Sigma (process design, continuous improvement), COMPASS CATW, PreSage, WBS, MS Project Pro 2010, Project Server, Visio, Lync, PowerPoint, SharePoint 2010

Project Lead

Confidential, Des Moines, IA

Responsibilities:

• Oversee the integration and enhancements of the platform.
• Oversee and direct the validation the engineering design concept for web and mobile
• Oversee engineer working with the solar hardware company to provide panels
• Work with marketing firm to validate need for Access, Energy and Water management, Security and Environmental Monitoring in a closed network environment.
• Oversee software development of the platform and marrying the hardware with the software
• Work with Iowa Small Business Development Center on business plan and investment presentation

Tools: Waterfall/Agile hybrid, MS Project, MS Visio, MS PowerPoint, MindJet Mind Manager 2012

PMO Business Analyst - Risk Coordinator

Confidential, Illinois

Responsibilities:

• Assist in the design and implementation of an overall risk management process for the ( Confidential ) PMO.
• Ensure D/I/R (Dependency / Issue / Risk) are managed by projects according to defined processes.
• Monitor and review the status of open Dependency / Issue / Risk
• Identify and analyze the process and document the dependencies, risks and issues affecting the project.
• Continuously review and evaluate D/I/R parameters.
• Provide to leadership contingency and mitigation plans for items identified.
• Provide training to new D/I/R (dependencies, issues and risk) coordinators.
• Liaise with corporate D/I/R offices and interpret for PM’s and PC’s new processes and procedures.
• Follow up with D/I/R to PC's for weekly status updates on open D/I/R’s.
• Drive to resolution D/I/R escalated to the program level.

Tools: IBM Lotus Workflow, IBM Lotus Notes, MS Visio, MS Lync, MS PowerPoint, MS SharePoint 2010, Project Pro 2010

Project Coordinator IV

Confidential, West Des Moines, IA

Responsibilities:

• Will build the strategy and approach, and then make sure it is followed through.
• Developed and administered program aligning and consolidating branch and regional facilities in accordance with Enterprise Security and Technology standards.
• Acted as an internal consultant within the End-Users Computing group to consolidate approximately 5000 facilities onto Confidential ’s banking network.
• Assessed, coordinated and monitored the upgrade and replacement and installation of networking hardware, routers and servers (if needed) and facilities as determined by metrics effecting IOS upgrades, physical security and facilities, structured cabling and site commissioning.
• Provided liaison between Enterprise Management, Technical Support and vendors to assure smooth transition and technical support during the transition and commissioning process.
• Responsible for driving assigned LAN Consolidation
• Responsible deliverables and in the LAN/Desktop environment due to various drivers (risk, security, audit, productivity, etc.)
• Was responsible for problems, bringing issues to resolution, and escalating as necessary to meet timelines.
• Experience in working with LAN/Desktop environments and applicable dependencies
• Experience with migrations, processes and tools in a large, standardized LAN environment
• Knowledge of the LAN Architecture and Active Directory
• Previous experience with the WFDC ( Document Custody) LAN environment
• Advocated and lead LEAN processes with initial team-members during implementation
• Converted over 4500 sites from initial project estimates of 1700 sites post acquisition
• Advocated and helped designed tools used by team in MS Access database.
• That database was later used by 60 other project teams on multiple projects within Confidential Home Mortgage (on-going and start-up)

Tools: Visio, STAMP, Plaview, WANDA, BMC Remedy, Six Sigma (process design & improvement) PowerPoint Project Coordination and management of external resources

Technical Project Manager V

Confidential, West Des Moines, IA

Responsibilities:

• Worked closely with business project team to ensure we meet our project deliverables.
• Interfaced with vendors, business unit Project Managers, Technology Deliver Managers, IT Liaisons and various areas of technology services to manage the scheduling and activities associated with the installation of physical servers.
• Responsible for project initiation phase by handling high level sizing request, monitoring the installation, powering, network cabling, SAN zoning and middleware applications installs and budget.
• Responsible for installing hardware components and loading approved operating systems and utilities for Windows, Sun Solaris, LINUX, RedHat and VMware.
• Responsible for connectivity requests e.g. Firewall, network routing tables, Proxy / DNS changes, and F5 Load Balancer redirect implementations.
• Created change management requests for the installation of hardware within three corporate data centers.
• Requested Systems Monitoring, Operational Readiness, Firewall, NAS, network port / IP assignments, SAN allocation, zoning and various connections based upon the design and review of the technical architecture documentations.
• Performed Quality Assurance checks to ensure servers are communicating and connected to the SAN fabrics, Switches and as well to Load balancing devices.
• Ensured that multiple platforms OS's including vendor hosted solutions, VMware and opens systems technologies such as SUN Solaris, Linux, and RHEL are performing as requested by the business partner.
• Work with application teams, release management to facilitate the various environments (DEV, CIT, SIT, UAT) pipelines are ready for code deployments.

Tools: Waterfall/Agile hybrid MS Project, STAMP, PTP, BMC Remedy, PowerPoint, PlanView, Visio, PowerPoint, Enterprise Project Methodologies (EPM), PTPs, Service Requests, PAC2000, WANDA and management of external resources.

Project Manager III

Confidential, Des Moines, IA

Responsibilities:

• Outsourcing of inbound and outbound mail services, document imaging and routing, document indexing, and interfaces for connection with existing systems
• Move process; maintain continuity of services
• Negotiated terms (transition of employees, employee’s salary and benefits, scope/change control, service levels, pricing, benchmarking, etc.) with selected vendor

Tools: MS Project, MS Excel, Visio, PowerPoint

Project Manager III

Confidential, Cedar Rapids, IA

Responsibilities:

• Successfully led the UAT, user training for a global usage and implementation of Phase I
• Initiated budget and project timelines for Phase II.

Tools: MS Project, MS PowerPoint, MS Visio

Project Manager

Confidential, Des Moines IA

Responsibilities:

• Apply PMI PMM in a weak matrix environment to all projects assigned.
• First SaaS/Web 2.0 implementation for the Bank, the Vendor Company and Confidential ( Confidential )
• Project came in $85,000 under an initial $.5M budget and an approved budget of $1.5M
• The project hand-off to users was two weeks early
• Thirty days post user hand-off survey rated solution with ninety percent user satisfaction
• Also, estimated saving through increased productivity and decreased need for contract auditors and analyst was $1.3M in the first year.

Tools: MS Project, Scrum