Summary
Self motivated Human resources (payroll), IT, and customer service professional with over 10 years experience with creditable companies. Background includes strong skills in system administration including HRMS PeopleSoft, Infor Infinium, and various HR systems with knowledge of SQL. Have diverse experience in service environments. Business partner and team member with a solid record of initiating and implementing process improvements, upgrades and implementation of projects where strategies aligned with Human resources and Information technology. Proven strength in meeting goals and deadlines with excellent interpersonal and communication skills. Experience with testing efforts as well and report writing.

Professional Experience

Confidential,
Presently working on Projects for BC Forward as Implementation Consultant at Accenture “Confidential”
Presently working as a special-education driver for Sedgwick Schools
Sub-Teaching Certificate working for local school districts

Confidential, Feb 2007 to Oct 2008

Position:
Implementation consultant for complete payroll processes from the administrative tasks required to manage payroll records, such as inputting, reviewing, auditing and finalizing the payroll transactions.

• Reported for clients and processing team in order to find errors and to streamline processing to quicken job.
• Worked with internal team to find best solutions to problems on new client projects with several successes as a team and individual.
• Tested processing (change requests) or implementation of new client, created system documentation, trained, and supported
• Validation of data for new client projects which resulted in excessive overtime hours at times in order to complete a successful implementation at go-live.
• Communicated, lead and interacted with clients, subject experts and developers on changes and implementation during new setup for payroll processing. Worked together to understand processing requirements in order to improve design or modifications. Created reports in order to accomplish or remedy issues.
• Project management functions and test plan creation as requested during implementation and on-going requests by client.

Confidential,LP Wichita KS May 1994 to Aug 2006 Position: Information Technology Operations team member as primary support for the payroll,

Security, users of PeopleSoft and general customer service requests related to queries or problems. (12/1998 – 8/2006)

• Managed, tested, and implemented PeopleSoft tax updates, business system request changes and set controls to ensure updates are timely and accurate. Administered Time and Attendance system.
• Managed program change control process for programming changes being moved to production to eliminate production errors and confusion as well as communicated to all programmers and end users of changes. Result was much better audit trail and proper implementation.
• Conducted training and created end user manuals in various areas to users individually or in small groups for clarity on how system works to eliminate future issues or questions.
• Provided “Help Desk” support for system users (200+, including multiple acquisitions). Required problem solving and structured analysis skills. Release management responsibilities.
• Investigated, worked with business and implemented process improvements in PeopleSoft resulted in time savings to users or resolved issues (example; tax updates or systems issues resolved by the vendor)
• Ran reports for customers(internal or external) requests as well as audits for compliance with government reporting and was commended several times for prompt results by customers with deadlines being met.
• Subject matter expert on various processes and systems from a function perspective.

Payroll Garnishment Administration/Payroll adjustments (10/1997 – 11/1998)

• Implemented EFT process for garnishment payments to various states for Child support resulting in decrease in time received by states as well as administrative time.
• Processed garnishments in HRMS system for processing on payrolls and documented for streamlining, cross training and improved time and efficiency in role.
• Ran/created reports in order to audit garnishment process and handed ownership to the role for ease of finding errors or identifying issues quicker
• Mailed out notifications as requires by court orders resulting in no penalties or non-compliance of orders.

HR Operations Assistant (8/1996 – 9/1997) Corrected reporting relationships for the purpose of Employee Management System (EMS) and PeopleSoft which enables managers to access employees for reviews or salary changes. Customer Support on EMS/PeopleSoft as well and trouble shooting problems with current systems. Trained for back up on security in PeopleSoft. Queried reports in Peoplesoft for internal and external customers. Trouble shoot problems and find resolutions.

DAS System Administrator/ Measurement Analyst (5/1994 – 7/1996)

• Mantained dial up system called DAS that dialed several hundred gas meters each day. Performed system manager functions for MIPS system and administrative assistant to Manager.
• Communicated with field technicians on trouble shooting and fixing meters that were not working properly.
• Closely monitor accuracy of daily volumes of gas in current system.
• Communicationed with field personel to assure accurate measurement.
• Ran hydrocarbon charts on integrator, input information, and balanced.
• Transmited information to Houston office and communicated with them as to what reports are required for daily operations.
• Processed requests from outside customers as well as internal customers.
• Mailed out monthly statement to customers, filled requests for customer as well as field and internal customers.
• Managed jobs as requested by supervisors and managers. Arranged records and filed. Also helped with measurement of Liquids group.

Education
BA in General Studies
Training/Certificates

9-month Secretarial Certificate
PeopleSoft Security
PeopleTools I
SQL
PeopleSoft Query