SUMMARY:

Results - focused QA Project Manager/Lead specializing in IT Project Management,, Team Building, Scrum Master, Budgeting, ecommerce Training, Client Relations, MS Test Manager, and Mind Manager. Eager to offer broad scope of high-profile experience toward maximizing an employer’s success and, Top-performer with the ability to analyze project needs; track milestones, deliverables, and timelines; provide cost estimations, and organize teams for on-time task completion within budget. Integral leader role, demonstrated comprehensive IT methodology knowledge to resolve major issues toward executing complex projects. Coordinated multiple systems integration projects/ capabilities and UAT releases and help delivered project results to business case. Coordinated and managed technology project from development to completion. I established the program management infrastructure governance structure, management processes, plans, procedures & tools. I orchestrate matrixes group of Program, Project, Active Directory, IT and business professionals and cross-organizational teams to ensure proper execution of business and legal requirements with a focus on the end user. Creating and maintaining Best Practices process and setting up the steering committees.

AREAS OF EXPERTISE:

PMP Project Management Systems Migrations Account Escalation Procedures Managed Multiple Automation Projects Client/Vendor Management Consultative Sales QA Test Manager IT Lead BPT Disaster Recovery Planning Global Electronic Messaging Infrastructure Stability P&L Oversight Upgrades Cost/Benefits Analysis Deployment Risk Management Capacity Planning Staff Management (On/Off Shore)

TECHNICAL SKILLS:

MS SharePoint MS Visio BizTalk ecommerce MS Project MS Windows NT 4.0 / XP/ Win 8 & 7/ MSO 2010 and .net server SQL Clear Quest MS Vista Professional HP Quality Center Rational ClearCase Visual Basic 6.0 COBOL Python 2.0 HTML Load Runner JIRA Contour VMware Bugfire Adobe PageMaker Mainframe TCP / IP Networking Masking / Subnetting QTP Active Directory SQL server 2008 and 2010 CICS J2EE Oracle MS Test Manager MS VS 2010 Mind Manager

PROFESSIONAL EXPERIENCE:

Project Management/Lead

Confidential, Bellevue

Responsibilities:

• Managed Six functional and integration automation web projects for internal and external customers for performance and scalability using QC, QTP and Load Runner, RUBY, Selenium, Confidential Test Server, CODED UI, BPT and Cloud Testing.
• Set up the project’s schedules using MindMap Manager and MS project, Project task estimation and task durations.
• Allocated the resources Onshore and Offshore and managed their daily tasks and working hours
• Our team focused in the ecommerce process and functionality.
• Moved most manual and functional project testing to BPT (Business Process Testing) to allow the reuse of modules and accelerates the move to component-based testing by creating a repository of reusable test modules.
• Discussed with the customers their needs, and their timelines as well as their total cost for each project/Phase and recommended the number of resources and the tools they should be using to complete the project and to meet the SOW expectations.
• Project deliverables documents (P750, P350U, P650, and S490), requirements matrix, project plans and budget analysis documents and efforts.
• Set up daily meetings with the customers as well as team to sync in and resolve issue as needed.
• Designed and implemented infrastructure solutions for internal customer and developed solution for best practice.
• Recruited & managed a team responsible for supporting the software testing and quality assurance processes.
• Provided leadership, mentoring, coaching, and career development planning for team members (Provided training classes resources to all team members to be up-to-date with their skills).
• Managed testing initiatives across multiple teams to drive project quality, reliability, scalability, and security.
• Thoroughly understand and support business goals as they relate to applications being developed, while being a strong advocate for quality.
• Worked with QA management, staff and peers to refine and implement standards and best practices for software testing.
• Responsible for creating and managing the resource plan for all testing efforts.
• Collaborated to define and evolve test processes and assist test leads in providing test estimates and test plans.
• Best Practice process and steering committees
• Responsible for ensuring the maximum availability and quality of several applications.
• Reported daily to our group and customer upper management on progress

SQA Project Manager/Leader

Confidential, Seattle, WA

Responsibilities:

• Worked with VB, SQL, BizTalk, .net and Stinger to match our data in production and made sure there is no data mismatch between the airlines feed and the end user view.
• Drove the efforts to automations testing, and performance testing of the new application.
• Created quires, executed and edited them in BizTalk
• Generated daily specific reports to several teams using BizTalk.
• Mainframe application development and implementation of all new functionalities.
• Ensured review of Quality Assurance documentation for accuracy, feasibility, consistency, and completeness
• Build professional relations to better help achieve short and long term goals.
• Created repository of reusable scripts/modules to maintain an integrated agile process.
• Coordinated the efforts of multidisciplinary teams of experts, and oversees the implementation of the project plan from start to completion.
• Identified individual experts and specialty firms with proven records of performance in understanding the complex technical and regulatory issues responses and prepared the contract documents that ensured carful risk transfer and effective, efficient, and coordinated project plans.
• Continues meetings with vendors from Germany and Canada to meet specs and made sure that the new application is compatible with the all applications with integrations and data retentions.
• Expert in understanding customer needs, managing customer expectations, and negotiating deliverables in an enterprise projects for the POS.
• Budgeted the cost and expenses to across teams and projects
• Effectively worked with Development and QA Management teams to accomplish project goals
• Managed scope and customer expectations. Made difficult decisions in the absence of specific direction
• Ensured smooth transition/replace the previous application with the new application

SQA Project Manager

Confidential, Seattle, WA

Responsibilities:

• Reviewed and approved test planes, functional specification, business requirements and Set up the UAT environments to fully test the major functionalities and integrations or all other products.
• Insured software deliverables, quality objectives and customer expectations.
• Demonstrated working knowledge of Software Development Life Cycle (SDLC) methodology (processes, and deliverables) and can work with the process and application teams to identify and close the gaps concerning IT-Quality issues as well as provides metrics for monitoring purposes and measures of success.
• Cost estimation and dispersing funds and tracking equipment’s, man hours and use or third party applications using MS project.
• Focused on BizTalk queries and created different reports as well as helped Dev to accurately code the different functions and integration of different application
• Used the SCSM to help us manger releases, performance improvements and bug fixes.
• Using Documentum (ECM platform) to managing the entire information lifecycle
• Identified current and future risks and presented them to both internal and external customers.
• Insured a backward compatibility, data retentions and DB storage fits future demands and changes.
• Implemented state rules and regulations for all safety, federal, city and state requirements
• Took the responsibility of the scrum master for agile environment
• Demoed all releases to stakeholders and addressed and worked on their needs, requirements and future goals
• Initiated automation testing tools, tasks and reports as well structured test cases and updates to the automation and performance tools (MS Visual Studio and Fiddler)
• E-commerce website for all kinds of customers to buy their own reservations, changing or cancelling it as well.
• Set up all environments to thoroughly test product in UAT with different teams and implemented all IT QA standards to meet the managements and customer needs and standards.
• Trained others on internationalization process and tools (JIRA, MS Project and .net server)
• Thoroughly demonstrated knowledge to conceptualize, document, and communicate solutions concerning IT-Quality issues and milestone.
• Provided guidance to all teams to make sure that all rules and regulations is followed to meet IT QA standards to test and productions environments as well as OCIO guide lines.
• Signed off on all project releases and UAT tests as well as usability tests
• Provided Production support and guidance to Tollbooth operators and work around issues that might arise.
• Sent daily and weekly reports per priority and estimated time remains to completion
• Generate QA high-level goals for each scrum team aligned with overall Product Development objectives with well formulated action plans for results
• Planned and supervised the Staging, UAT and productions releases.
• Wrote functional specs driven from business requirements.
• Coordinated all test activities to SDET,QA analysts and Developers

QA Program Manager

Confidential, Seattle, WA

Responsibilities:

• Authored all test plans to attain enhanced document test cases / defects, as well as uploading new released build and using PMAT 2000 data loader on EUs, NFS, and BEGSS; running BVT and acceptance tests; and holding daily triage meetings.
• Transferred all test cases / documentation from ClearQuest to Test Director and mapped each test case to business requirements, along with adding new test cases based on new defects during functional, integration, and ad hoc testing.
• Extended technology support internationally to support global business operations in China and Singapore
• Worked closely with product architectures and product managers to better help the overall design and meet business requirements.
• Managed the team and PM’s test environments in UAT and Production.
• On board with Release 4.0 planning and facilitated direct contact with customers to discuss individualized needs, along with remotely performing testing within client-specific production environments.
• Expertise in running automated tests for all aspects of functional testing and other tools in an Agile testing environment and integrating tests in QC, QTP and other integration tools. In addition to this As an integral agile team member, develop test plans, automated and manual tests, exploratory manual tests, test code, test scripts and review and improve test plans and code design
• Experienced in setting QA strategy to define organization direction for software testing and helped steer a team of agile testers toward collaborative, cohesive testing those results in the highest quality software.
• Test Execution Activities include managing team activities, running triage calls with vendor and internal MS teams, and working with Business Group PMs to prioritize and direct bug fixes.
• Manage relationships and issues with Regional Operations Contacts to assist in gaining sign-off and reduce escalations to Management

SQA Project Manager

Confidential, Seattle, WA

Responsibilities:

• Managed a 20-member local / offshore QA team in ensuring on-time delivery of highly confidential financial business products using MS project.
• Successfully distributed 65% of test cases to offshore resources, as well as 35% locally.
• Ability to develop Test Plan, Conditions, Scenarios, Scripts and Data based on specification documents
• Actively reported regression bugs in bug-tracking database, Test Director 8.0.
• Has educated and mentored teams in agile testing practices and tools and has collaborated with different teams to facilitate execution of development projects.
• Strategically steered project efforts by performing mainframe data conditioning in test / production and UAT environments to include developing new product technical, functional, and integration test plans, and performing systems integration / regression testing.
• Drafted weekly Canary reports which encompassed test reports, defect gating issues, and fixes, along with creating multiplatform test cases / scenarios, mapping business requirements for all test cases, and ensuring defects resolution and follow-up.
• Managed relationships and issues with Regional Operations Contacts to assist in gaining sign-off and reduce escalations to Management
• Created detailed system design and architecture and end-user documentation to support new system implementation efforts
• Supervised, Managed, and Coordinate the work of UAT Testers located in multiple regions
• Test Planning Activities include creation/management of Issue Tracking tool, working with Project Manager to expand on areas of the specification that are unclear or incomplete, set-up/maintenance of Test Lab, and creation/management of Test Documentation (Test Plan, Test Scripts, etc. ).
• E-commerce website implementations to allow customers pay bills, wires, order checks, and pay for their own credit cards and loans.
• Lead overall world-wide QA effort for online program initiatives with budget of $1.2 Million; ensure project scope defined, test plans, issues logs, resource plans, schedules and budgets are maintained

SQA Lead

Confidential

Responsibilities:

• Lead a team of 10 that was focused on the security automatic updates in eight different languages
• Distributed tasks and followed up with team members till completion
• Used Local MS bug tracking tools and LoadRunner
• Estimated the hours, resources and dollars cost for the project.

SQA Lead

Confidential

Responsibilities:

• Managed the efforts for the 2000 bug fixes and preparation with team of six employees
• Implemented updates on Mortgage services applications
• Functional and Integration testing
• Tracked bugs and fixes
• Mapped business requirements to test cases and functionalities with spec documents
• Joint the efforts of advanced application criteria designs and architecture.