SUMMARY:

• Decisive, action oriented, result - focused professional offering 25 years of IT experience with 15 years of Project Management.
• Mastery of all development aspects of mid-size to large scale enterprise web and mobile based applications. Proven abilities in managing mixed local and offshore project teams.
• Demonstrated strength in planning, communication, team building and mentoring skills, with a reputation for implementing projects with aggressive timetables.
• Simultaneously managed multiple, large application development projects using Waterfall, Prototyping, and Scrum software development methodologies.
• Led global teams across broad technical and business disciplines. Created solid project plans focused on business objectives. Performed risk mitigation to ensure project milestones were completed on time, on budget and with the desired results.
• Led projects from the inception to implementation in the Automotive, digital marketing, Employee compensation, Service Management, Call Center, Customer Service Representatives dispatch, Business Transaction Security, Electronic Data Interchange (EDI), Disaster Recovery, Maintenance Billing, Order entry, Accounting and Payroll business areas.
• Expert knowledge in application development using various software development life cycle methodologies and risk management approaches.
• Expert knowledge of Project Planning & Development.
• More than 10 years of off shore vendor management experience.
• Strong knowledge of vendor selection and management
• Over 10 years of experience designing mobile and web user interfaces.
• One year experience in banking industry.
• Four years of experience in digital marketing and content management.
• Knowledge of Auditing Concepts Applied to the Implementation of Sarbanes-Oxley, ISO 9001:2000, and Export Compliance
• Classes in Effective Team Leadership, Essential Skills for Tomorrow, and Interpersonal Communication Skills for Business Managers

TECHNICAL SKILLS:

• Life Cycle Project Management
• Waterfall, Prototyping, Scrum
• Web Design
• Wireless, Mobile devices
• Adobe Experience Manager
• Adobe Day CQ 5.0
• Java, Java Script, J2EE Server
• ASP, ASP.net
• Microsoft Project, MS Office Suite, Visio, Outlook, SharePoint
• Jira Agile, Jira issue & project Tracking
• Banking
• Automotive
• Digital Marketing, content Management
• COTS Application
• Wireless and Web Design
• Staffing Agency
• Manufacturing
• Service Management, Call Centers
• Electronic Data Interchange (EDI)
• Maintenance Billing

PROFESSIONAL EXPERIENCE:

Confidential, Brighton, Michigan

Project Manager

Responsibilities:

• Directed multi-disciplined internal resources and coordinated the efforts of two vendors to deliver the project according to plan.
• Exceeded client’s expectations by managing all project dependencies and technical difficulties with a sense of urgency. Devised contingency and mitigation plans.
• Created a custom support model, roles and responsibilities and process documents that support the business goals and all corporate standards.

Environment: s: High Speed Sorters, Windows, MS 2010 office Word, Excel, PowerPoint, OneNote and Share point, Project, and Outlook

Project Manager

Confidential

Responsibilities:

• Directed the activities of multiple cross functional and multi-discipline task force teams to resolve road blocks, standardize and enforce the compliance security standards.
• Using excel graphs analyzed and investigated over 20,000 security alerts per day. Created security alert metrics and trending reports to provide root cause analysis which led to dramatically reduced alert volumes across all organizations. The senior management of IT Risk Assurance showcased these metrics and reports as example of best practices.
• Implemented new processes to standardize handling of non-compliance issues.
• Guided ArcSight developers, business analysts and technical writers to document ArcSight functionality which was used to educate recipients of security alerts.
• My manager wrote of my role on this project that “I put structure to the issues, dealt professionally with resistant stakeholders, handled tough problem systematically and had the tenacity to make sure everyone was on the same page all the time”.

Environment: s: Windows, Unix, Linux, MS 2013 office Word, Excel, PowerPoint, OneNote and, Share point, Project, and Outlook

Project Manager

Confidential

Responsibilities:

• Collaborated with the project Business Owner, IT team, IT Service Desk, Help Desk, Network Engineering, Global Learning and the third-party vendor to define the project scope, goals, deliverables and cost.
• Prepared the project charter document. Facilitated and managed the charter review meeting with the senior management and secured their approval to move ahead. Facilitated and managed the project kick off meeting.
• Collaborated with the third-party vendor and developed a full-scale project plan.
• Prepared executive status presentation and reporting .
• Created the project management and communication plans, roles and responsibilities document, issues, risk and change control logs.
• Setup an organized the project SharePoint site.

Environment: COTS Bullhorn Application; MS 2013 office Word, Excel, PowerPoint, OneNote and Publisher, Share point, Project, Lync, and Outlook

Confidential, Birmingham, Michigan

Senior Technical Project Manager

Responsibilities:

• Successfully managed the overall planning, development and implementation of several complex projects often with tight schedules for the Vehicle Inventory application. The application provides real time Dealer vehicle inventory, pricing, incentives, discounts, vehicle images, dealer information, and interfaces to other related applications. The application runs on all of GM native websites in the US with an interface to the mobile websites.
• Collaborated with local and offshore developers, other PMs, quality assurance team, content authors, vendors and GM clients to suggest business and technical solutions.
• Designed and implemented the GM Retail Promotion Initiative B2C rollouts which reduced the overall workload, and increasing sales and customer satisfaction.
• Served as a Customer Relationship Manager between the Client and IT .
• Coordinated and facilitated activities with US internal departments to implement integration to Google Map web mapping service on all of the GM web sites.
• Mentored a junior PM and raised her performance level from unacceptable to acceptable.

Environment: s: MS office word, excel, PowerPoint, OneNote, Publisher, Project, Outlook; Cisco WebEx; Jira issue and project tracking software; J2EE Server; Java; Java Scrip; CSS; HTML; Visio and Omnigraffe wireframes; Adobe Day CQ 5.0; Google map API

Scrum Master

Confidential

Responsibilities:

• Worked with the product owners, development team and the third-party e-commerce provider; Elastic Path; to create and prioritize the product backlog and the release plan.
• Performed backlog grooming with the product owners and the Vendor to define and split user stories when necessary.
• Facilitated sprint planning, daily scrum standups, and sprint review sessions.

Environment: MS office word, excel, PowerPoint, Project, Outlook; Cisco WebEx; Jira Agile; Java; Java Scrip; CSS; HTML; AEM (Adobe Experience Manager) 6.0; Elastic Path software.

Confidential, Plymouth, Michigan

Senior Project Manager

Responsibilities:

• Facilitated change management working sessions; partnered with stakeholders to identify impacts and to negotiate alternative approaches to keep the project on schedule.
• Prepared scope, Project Statement of Work, and budget.
• Prepared regular status, risks, and issues reports for project stakeholder’s review.
• Created and monitored system and user test plans and schedules.

Environment: MS office word, excel, PowerPoint, Project, Outlook, Visio; Cisco WebEx; Data Warehouse; visual Basic; Visual Studio; .Net framework; Enterprise Application Environment (EAE)

Project Manager

Confidential

Responsibilities:

• Took over the Field Service Mobile Device project which was seen by management as out of control. Organized the issues, and developed a plan to keep the project moving forward. The project used 3000 smart phones on various global wireless networks to reduced calls to the call center by 80% while increasing customer service representatives’ productivity. Confidential received the QUALCOMM 3G A-List Award for this project in 2005.
• Led the successful implementation of multiple enhancement projects such as, integration of parts availability and service delivery schedule, smart phone tracking, server move, automated application downtime monitoring.
• Managed all aspects of the development which included defining requirements, coordinating resources between the third-party vendor and the development team, providing quality assurance, and directing implementation and post implementation support.
• Provided oversight of testing and defect resolution by the third-party vendor and internal IT team.
• Identified and managed resource requirements for both internal and vendor resources.

Environment: MS office word, excel, PowerPoint, Project, Outlook; COTS Click Marks application; Oracle Database; SQLNET; Tomcat and Apache HTTP Server

Project Manager

Confidential

Responsibilities:

• Developed a statement of work proposing a robust design that met the needs of the Confidential program managers.
• Prepared ‘Train the Trainer’ documents and trained the trainers.
• Initiated the standards for the online web based help.

Environment: Enterprise Application Environment (EAE); visual Basic; Visual Studio; DMSII; LINC