SUMMARY:

Information Technology Manager with extensive background in engineering and manufacturing systems and a strong understanding of the importance of high availability and zero outages are to an organization. Team oriented individual with good interpersonal skills. Detail oriented with excellent organizational and Project Management and Leadership skills. Mentored employees in two engineering and two manufacturing locations and adapted to the personality of each.

CORE COMPETENCIES:

• Customer Focused
• Leadership/Team Builder
• People Skills
• Manage IT Technology
• Program /Project Management Skills
• ITIL Processes

TECHNICAL SKILLS:

OS/Environments Managed: MS - DOS, Windows 3.1, XP, NT, 2000, 2000, 2003, 2008 R2 Server, 2012 Server, UNIX Sun Solaris, HP-UX, IBM AIX, SGI IRIS Linux SUSE, RHEL, Ubuntu, SCO UnixStorage Area Network Devices Managed NetApp, Dell PowerVault, HP 3PAR, EMC Clariion & Symmetrix disk arrays and Connectrix fiber channel devices.

Network Devices Managed: Cisco, ODS, and Cabletron - supporting Ethernet, routers, distribution and closet switches, TCP/IP protocols, dynamic and static IP addressing

Project Management Applications: Artemis (Metier) and MS-Project

Applications Managed: Served environment for MS-Office (Word, Excel, PowerPoint, Access), Unigraphics (CAD), NASTRAN, PATRAN ABAQUS, Hypermesh, (all CAE applications), ORACLE

Programming Language Skills: COBOL, FORTRAN, PL-1, and PASCAL

Hardware managed: DEC VAX, VMWare-based Dell PowerEdge, HP DL-380 Windows-based Dell PowerEdge, HP DL-3x0, HP Proliant, HP Compaq Unix workstations Sun SPARC, IBM RS/6000/eServer, HP Apollo, IBM AIX,, SGI Indy IRIX PCS Dell, IBM and HP Unix servers Sun, HP, IBM Misc. Hardware HP and Xerox printers, Sun Powderhorn Robotic Tape Backup Solution, Legato Tape Backup units

PROFESSIONAL EXPERIENCE:

Confidential

INFRASTRUCTURE PROJECT MANAGER, Auburn Hills, MI

Responsibilities:

• Manage build of new servers (not existing) for Development, Quality Assurance, Production, and Disaster Recovery environments.
• Insure new servers are built per technical architecture documents (TAD)
• Facilitate customer and technical team meetings
• Provide project effort estimates, milestone dates, and track actual dates for each new server built in the environment
• Provide weekly status reports for each project assigned to

Confidential

PROGRAM MANAGER, Davison, MI

Responsibilities:

• Facilitate customer and technical team meetings
• Write and obtain business case proposals & track customer’s decision of each proposal
• Provide project effort estimates, milestone dates, and track actual dates to SLA dates
• Implement the agreed scope of the refresh program (year over year)
• Estimate, establish, and staff resources to do the work amongst HP’s tower organizations
• Obtain customer funding for program initiatives where necessary
• Establish and manage joint HP and Confidential program governance
• Prioritize work for project managers and delivery team
• Centralize, virtualize, and transform the Confidential ’s IT environment while reducing their costs.
• Provide weekly updates to HP and Confidential leadership on progress and issues
• Refresh approximately 20% of the Confidential server and storage environment per year
• Manage HP’s capital and labor costs to established budget, and explain variances

Confidential

PROJECT MANAGER, Troy/Davison, MI

Responsibilities:

• Facilitate customer and technical team meetings
• Write and obtain change management approval & track progress
• Provide effort estimates and milestone dates and track actual dates to SLA dates
• Implement the scope of the project correctly with no incidents
• Provide weekly updates to HP and Meritor leadership on progress and issues

Confidential

PROJECT MANAGER, Davison, MI

Responsibilities:

• Facilitate customer and technical team meetings
• Write and obtain change management approval & track progress
• Insure billing against project PO is accurate and complete
• Implement the scope of the project correctly with no incidents
• Provide weekly updates

Confidential

NETWORK ANALYST, Auburn Hills, MI

Responsibilities:

• Served as the focal point for all incident management and problem resolution for DFS,
• Prepare and review weekly incident report and review with the customer
• Run daily operations review meeting (M - F) and review the past day’s incidents or other follow-up items.
• Participate in local customer project meetings and weekly change review board meetings.

Confidential

NETWORK ANALYST, Auburn Hills, MI

Responsibilities:

• Migrate ¾ TB of data off a Windows NT 4.0 server in Lexington Kentucky to a new Windows virtual server and SAN storage in Tulsa Oklahoma.
• Insure the internal HP Promote to Production (PtP) process is followed, with emphasis on all internal support groups (both customer facing and leveraged teams) completing all their build and documentation activities. Make certain that the knowledge transfer tasks between the build and production support teams has been completed.

Confidential

ENTERPRISE OPERATIONS MANAGER, Warren, MI

Responsibilities:

• Global Confidential Availability Management (ITIL) process owner, owning the collection, tracking and reporting of end-to-end application availability for over 425 key applications within Confidential, provide and present monthly availability dashboard metrics, and insure suppliers produced Availability-Capacity/Quick Run Book plans for all key applications on an annual basis.
• Global Confidential Patch Management process owner, requiring tracking and management all Confidential security patch bulletin compliances, identify any operational problems (i.e. non-security patches, changes in configuration, etc.) that would avoid incidents, issue operational patch bulletins and track them to compliance.
• Global Enterprise Infrastructure CAB Manager, responsible for reviewing, authorizing or rejecting over 60 (on average) changes a week that impacted Confidential in multiple regions and in multiple business process areas. This was the highest CAB within Confidential, short of formal Confidential IT executive review.
• Work with various Confidential IT teams and performing suppliers to achieve results
• Managed 2 IBM contract employees who responsible for day-to-day tracking of patch and availability activities.

Confidential

SENIOR INFRASTRUCTURE ANALYST, Auburn Hills, MI

Responsibilities:

• Determined what, if any, service level metrics ( Confidential ) and penalties were included in the contract
• Determined the current and future state for of data collection applications per the standard suite of data collection systems.
• Provided a gap analysis between current and future state
• Determined the raw data sources for the collection and calculation of Confidential and penalties

Confidential

CLIENT DELIVERY MANAGER, Flint, MI

Responsibilities:

• Provided people care duties including goal setting, performance assessment, and salary/bonus compensation for 16 people.
• Served as a focal point for all incident management/problem resolution at the two sites
• Local change control coordinator for both sites
• Participated in plant manager or local customer meetings to understand the plant’s current priorities and requirements.

Confidential

CLIENT DELIVERY MANAGER, Pontiac, MI

Responsibilities:

• Provided people care duties including goal setting, performance assessment, and salary/bonus compensation for 8 people
• Served as the focal point for all incident management/problem resolution in the building
• Serve as the focal point for the campus network across 3 buildings as well as 2500 PC users at the campus
• Local change control coordinator for all Powertrain buildings on the campus
• Participated in local weekly customer meetings to understand the campus’ current priorities and requirements.

Confidential

DATA CENTER MANAGER, Pontiac & Ypsilanti, MI

Responsibilities:

• Managed over 500 UNIX and Windows servers with over 30 terabytes of EMC storage devices.
• Served as the focal point for project managers, technicians, UAW skilled trades, GM facilities personnel, and system administrators for managing floor space, disk space, IP addresses, and other project or facility considerations.
• Was the Backup Client Delivery Manager for Pontiac Engineering building on the North Pontiac campus

Confidential

ENGINEERING WORKSTATION MANAGER, Pontiac, MI

Responsibilities:

• Managed over 400 UNIX engineering computer-aided design (CAD) and computer-aided engineering (CAE) workstations.
• Worked with customers and technicians to manage workstation refreshes, software upgrades, and customer problems.
• Worked with project managers, customers, and technicians to manage IP addresses, asset inventory, and software licensing and renewal issues.

Confidential

CUSTOMER SUPPORT TEAM LEADER, Flint, MI

Responsibilities:

• Worked with customers and technicians to manage workstation refreshes, software upgrades, and problems.
• Worked with project managers, customers, and technicians to manage IP addresses, asset inventory, and software licensing and renewal issues.
• Managed engine and full-car dynamometer test labs.
• Served as the focal point for all customer problems at the site.
• Provided people care duties including goal setting, performance assessment, and input into salary/bonus compensation for 6 people

Confidential

SUMMER INTERN/PROGRAMMER & DBA, Flint, MI

Responsibilities:

• As an operator, insure all nightly system jobs and backups ran successfully.
• Take step to complete them if problems arose.
• Managing a blueprint distribution system for Confidential using Confidential aperture cards.
• Database administrator for all Honeywell SQL databases running in Aries.
• Programmed in COBOL, Fortran, PL-1, Basic as needed to support various computer systems I was assigned or walk-up assistance various mechanical or electrical engineers requested from the engineering computer staff.
• 24 x 7 on-call for production systems I was responsible for.