SUMMARY:

• Dynamic IT leader with over 30 years of successful IT expertise. My leadership spans a diverse range of IT disciplines and includes exposure to Healthcare, Commercial and Government Insurance, Consumer Retail, Medical Manufacturing, Pharmaceutical industries
• IT Executive Management Enterprise - Wide Systems Integration Relationship Building Dev/Ops Management Project Management Financial/Budget Management IT Strategy Technology Deployment/Support Vendor Management Business Process Management Service Level Management Quality Management Enterprise/Regulatory Reporting

PROFESSIONAL EXPERIENCE:

Director II Technology

Confidential

Responsibilities:

• Senior Director responsible for 2 enterprise level core processing platforms supporting the Midwest and NY commercial business (Claims, E&B, Membership). This leadership includes application development, testing, production support/lights on teams. These platforms serve over 7 million members in 7 states
• Direct responsibility over 65 associates and 250 contractor professional resources
• Responsible for multimillion dollar operational budgets and POR/SSCR financial delivery. Responsible for expense control, vendor and maintenance contracting, Allocation funding, Hardware/Software Acquisition.
• Provide project leadership as Delivery Owner for multiple local, regional and enterprise projects spanning multiple IT and business organizations driving cost effectiveness and quality deliveries.
• Sponsor for 2 major, multi-version upgrades to enhance membership and claims processing in the company’s central region.
• Chair multiple business and vendor related oversight and governance activities focused on effective IT delivery and resource/incident management.
• Senior IT Leader for senior business leadership across platforms on IT planning, delivery and support. Collaborate with these leaders to ensure needs are met and resolve any prioritization, conflicts or concerns that may arise.
• Executive sponsor for the implementation of 3 major application platform upgrades impacting over 3 million members.
• Responsible for Vendor and Contract Management for all technology vendors supporting the platforms. This includes complex contract negotiations and on-going vendor service management, organizational effectiveness, as well as, performance management
• Responsible for the planning and execution of 2 large legacy system migrations as part of a multiyear strategic future state platform consolidation program.
• Directed for a transitional period activities of the Ratings/Renewals/Underwriting systems organizations.

Manager

Confidential

Responsibilities:

• Manage a team of 14 and 8 Developers charged with analysis, design, development and support of regulatory and operational reporting portfolios for 14 Medicaid/Medicare health plans..
• Responsible for all aspects of human resource and organizational management including recruiting, mentoring, work allocation, salary planning and management, associate coaching/performance planning and terminations.
• Establish work load/resource balancing processes to ensure that the most efficient deliveries of IT services are accomplished meeting business and IT expectations.
• Developed the plan and managed the execution of a multi-year organizational plan to align the departments IT delivery areas to the company’s continuous growth.
• Collaborate with all levels of business and technical management to determine complex reporting, extract and auditing needs to support government contracts. Provide project leadership and sponsorship for implementation of new and/or expanded business initiatives to support the contractual commitments of regulatory and operational reporting.
• Direct the design and execution of process improvement initiatives to support optimizing reporting logic, reduction of operational reporting inventories, upgrading of the process and documentation around business requirements gathering and development.
• Develop/manage departmental policies/procedures on all aspects of service delivery and technical solutions management, internal SLA’s, key performance indicators and work prioritization schedules to ensure effective/efficient customer focus.

Manager

Confidential

Responsibilities:

• Managed all aspects of a highly technical team of full time associates and onshore/offshore teams supporting the QA Specialized Testing functions of test automation, performance engineering and SOA interface/integration testing.
• Managed departmental financial budget requirements for operating and capital expenditures and 3rd part vendor contractual relationships. Collaborated with vendors to insure proper resourcing models, licensing agreements, and augmentations requirements and service support are effective and cost efficient.
• Provided testing, analysis, issue identification and solutions management for all application performance testing, including load, stress and scaling performance utilizing HP LoadRunner, HP Siteminder and CA Wily Introscope against multiple enterprise applications utilizing .Net, Oracle, JAVA, Web services and Citrix.
• Worked with project teams to insure optimal Key Performance Indicators (KPI) were established and measured consistently.
• Led QA initiative to develop and integrate BPM testing framework and process for organization.
• Managed the assessments, ROI’s and automation of application testing to determine best candidates for automation. Provide the implementation and automation support to enterprise. Utilized HP Quality Center/QTP, Test Manager for automation execution.
• Managed the SOA testing teams in all service based scripting and testing. Utilized ITKO LISA and SoapUI . Oversaw integration and interface testing along with Black/White/Gray box testing approaches.
• Developed and managed project and resource planning closely with multiple development teams to insure schedule, testing and defect management was efficient and effective.
• Prepare, analyze and present departmental and operational service metrics to support the organization’s ability to communicate activities, issues, achievements and future trend forecasting.

Director

Confidential

Responsibilities:

• Directly managed 25 internal professionals and 30+ contract IT professionals covering all aspects of application development, business analysis, systems operations, infrastructure, architecture, service delivery, and operation readiness for the middle tier and service oriented architecture space (SOA).
• Managed all financial aspects for department including operating/capital budgets, vendor/service contracting, RFQ/RFP’s, SOW’s. Financial responsibilities ranged from $2-5M expense and $5-20M Capital.
• Directed systems connectivity, integration and operations support between multiple customer facing applications and multiple back end systems. This connectivity/integration spanned multiple platforms and methodologies including IBM Message Broker, DataPower, DataGrid, Weblogic, Websphere, Oracle, DB2, Mercator/WTX, MQ, UNIX, VMWare, Citrix and Microsoft
• Directed planning/execution of server virtualization (VMWare) for enterprise infrastructure to meet testing/production demands.
• Directed the development/ enhancements for SOA based services. The WMB integrates 14 different geographical plans, 18 member systems and all external integration. Adoption improved time to market and integration of multiple systems data.
• Responsible for determining and driving an infrastructure strategy that mitigated integration network by 70% outages and replace aged Weblogic server farm with Webshpere and DataPower infrastructure. Multiple OS’s including Wintel and Unix.
• Implemented and supported internal and external systems supporting system availability/management for enterprise. This included 24x7 support of systems and call centers across the USA, South America, Philippines and Indonesia.
• Direct activities of the System Support Areas including Release, Environment, Configuration, Change and Issue Management.
• Responsible for the processing of batch and real-time HIPAA and EDI transactions (27X and 83X sets).
• Directed/managed technical, infrastructure, application projects for enterprise deployments. Managed the resource allocations, requirements gathering, technical design implementation/development execution of these projects utilizing the SDLC model.
• Directed/participated as an expert technical resource for Operations activities including infrastructure/outage/configuration management, performance/capacity monitoring/improvement, user connectivity, development support, and root cause analysis
• Direct all activities for the IAS Availability team including 24x7 monitoring, issue management, system and issue reporting, transaction control. This team monitors the integration layer, as well as, all back end systems for the enterprise.
• Provided direct and matrix leadership to enterprise, application and infrastructure architectural and engineering teams to insure strategic planning is executed within organizational frameworks and development efforts were in line with corporate guidelines.
• Provided leadership to the integration layer operational and systems support teams to insure infrastructure, development support (release/build/environment) and customer/system support initiatives are delivered on time and maintained to enterprise SLA’s.
• Work with multiple IT hardware/software vendors and staff augmentation vendors to provide specific project support and staff augmentation and provide cost reductions.
• Directed analysis and definition for contract negotiations and statement of work efforts for numerous technology vendors resulting in overall operating expense savings while increasing the efficiency and effectiveness of technology delivery.

Manager

Confidential

Responsibilities:

• Responsible for the management and direction of all IT Development, Business Analysis, Operations and production Support areas for the enterprise integration layer supporting the IT enterprise platforms (Wintel and UNIX based).
• Work as part of a cohesive multi-discipline team to determine client concerns, gather requirements, and develop, design & implement solutions using various technologies.
• Senior leader in executing the merger of 2 legacy enterprise integration teams and implementation of IBM ESB technology.
• Developed/ operational and service focused SLA’s for all systems. Reported metrics on routine basis to all levels of organization.
• Planned and managed all fiscal activities and budgets and prepared resource, capital and expense forecasts and adjustments.

Sr. Project Manager

Confidential

Responsibilities:

• Sr. PM for several major eBusiness projects for applications needing HIPAA/ JCAH compliance support.

Director of Technology

Confidential

Responsibilities:

• Direct reporting of 4 managers with over 27 direct reports (24x7) IT professionals. Managed 3rd Party Vendor providing consultants/contractors on projects.
• Budget Development/Cost Control Responsibility (expense ($3M), capital ($8M)). Directed negotiations and management of vendors and contracts for all IT Services, software and hardware.
• Technical project director to upgrade/replace core applications. Over 10 application integrations/conversions being performed simultaneously covering HR/Finance (Lawson), Production, CRM, Product Planning and Allocation (STS/Momentis), Warehousing/Distribution/Fulfillment (PKMS/Thompson Ctrl)running AS/400-I series at multiple locations.
• Directed project team of internal IT, business and vendors to insure all communications, hardware, application software and business requirements were met for the migration of company’s local warehouse systems from Florida to Georgia.
• Oversaw production operations for a 24x7 AS/400 and IBM server based data center. Implemented production/operations process and procedures (SOP’s) and refined scheduling systems to insure maximum efficiencies were achieved.
• Project leader for the conversion of frame relay infrastructure for 350+ stores located across the country from WorldCom to Sprint. Major implementation project requiring close coordination between business units, vendors and IT.
• Oversaw projects implement change management version/production control systems to support applications development.
• Managed all telecommunication services/architecture. Significantly improved services and offerings, while reducing costs. Avaya and Gensys environments.
• Managed IT support desk consisting of multi shift support sections and store (POS) support areas.

Manager

Confidential

Responsibilities:

• Managed 14 direct reports supporting the division IT infrastructure. Managed vendor consultants ( 20-30 ) based on project/business requirements. Managed IT budgets ($1.5 mil avg. expense)($5 mil avg. capital.).
• Directed technical development and operations activities for all telecom/telephony systems (PBX, IVR, ACD, and VOIP), customer call center, help desk and internal customer. Oversaw coordination between IT/business to insure effective solutions.
• Oversaw IT systems security management and operations policy development, implementation and management.
• Developed strategic and tactical infrastructures and application planning and deployment methodologies. Managed projects to upgrade and enhance application platforms and infrastructures to allow for the implementation of, Manufacturing/Warehousing (Symbol), CRM (ONYX), (SFA)/Contact Mgmt. (SalesLogix).
• Project Director for a multi-vendor project to establish and migrate the IT infrastructure supporting the warehousing of local finished goods from Florida to Georgia and increasing the efficiency of the company’s 3rd party logistics initiative..
• Responsible for the on-going operations for the AS/400 system supporting core operations and multiple locations.

Director

Confidential

Responsibilities:

• Senior IT executive (Executive Staff Member). Directed 14+ associates and contracts ( 10-20 ) located at 2 states. Responsibilities included applications/WEB development, E-Commerce, network/telecom, help desk and desktop computing.
• Project director for all application, infrastructure and business unit execution pertaining to the conversion of existing ERP (Macola) to new ERP (Dataworks). Involved management of IT, business unit and vendor resources (On-site/vendor location).
• Responsible for the planning and implementation of all infrastructures, communications, applications and end user support requirements for the establishment of a large remote engineering/marketing facility in Raleigh, NC.