SUMMARY:

• Specializing in Annual Operating and Merger Integration Projects, Project Rescue & Recovery, Business Change Management, PMO and High - Performing Teams.
• Dynamic change agent and driver of business transformations, operational improvements, complex and high-value projects and portfolios. Pragmatic Director-level professional with a well-earned reputation for expert leadership of cross-functional, country-wide or regional organizations. Experienced in project rescue and recovery, and prevention of business failure of projects. Retail and International experience from working in Netherlands, Mexico, Brazil, Argentina and Ecuador. Leads multi-disciplinary teams and coaches Associates and Project Managers for immediate impact on performance and financial results. Optimal combination of big picture and tactical abilities.
• Competence in project life cycle and artifacts such as charter, schedule, requirements traceability, change request, gating.
• Project feasibility studies and solution/process rollout and adoption.
• Business continuity and support the business to achieve critical priorities.
• Lead IT projects to complete on time, within budget and customer satisfaction rating.
• Provide operational stability by ensuring secure, stable and consistent technology.
• Mature security and compliance by embedding security framework into project design, elevating security monitoring/reporting and improving data privacy controls.
• IT efficiency and effectiveness through maintenance or reliable up-to-date infrastructure, improved service levels and streamlined support organizations.
• Increased organizational collaboration through transparent planning and accountability costs.
• Experience with project governance and project audits and advisory services.

TECHNICAL SKILLS:

Frameworks, Methodologies: Waterfall, Scrum, Critical Chain Project Management (CCPM), PRINCE2, DSDM Atern.

Project-related Package Applications Oracle: Financials, Transportation, Order Mgt., Retek RMS, Inventory, RDF, MFG., Procurement, EDI

SAP: Portal, Order Mgt., EDI

PeopleSoft: Financials, HR

Praxa: ERP, MFG; Webmethods, Confidential Websphere, Toshiba ACE/PLMS, Tableau, Great Plains, CA Clarity PPM.

Industry Experience: Retail, Supermarket, Office Products, Office Solutions, Chemical, Cement Manufacturing, Discrete Manufacturing, Brewery, Water Sanitizing, Pool & Spa, Insurance, Banking, Process Outsourcing Solutions (Mortgage Processing) for financial institutions, Security, Transportation, IT Services, Telecommunication.

PROFESSIONAL EXPERIENCE:

Confidential

PMO Director

Responsibilities:

• Contributing to the development of PMaaS product offering.
• Tailoring methodology for a client selling Business Intelligence and Iterative/Incremental life cycle projects.

Confidential

Project Manager

Responsibilities:

• Led project planning and tracking activities of the supplier side for timely completion of deliverables.
• Revised SOW to rebaseline the scope.
• Enforced change control to recover from uncontrolled changes in scope, schedule and billing hours.
• Implemented executive dashboard to communicate status to the client and promote governance and risk management.

Confidential

Program Manager

Responsibilities:

• Developed an organizational change roadmap to transition five companies into common operating methods and practices.
• Led project rescue to turnaround ERP project that had failed previous 18-month implementation attempt.
• Conducted an enterprise environmental assessment to evaluate and monitor the impact of competing business initiatives.
• Established shared program governance with a clear structure for decision making that included executives and investors.
• Established scope management process and tools.
• Pursued stakeholder engagement to gain buy-in for the program’s objectives and outcomes, and manage expectations.
• Bridged the gap between the “as-is” to the “to-be” state by promoting business change management.
• Created a venue for communication program risks and uncertainties.

Confidential

PMO Manager

Responsibilities:

• Conducted an assessment of Professional Services operations and methodology.
• Conducted project audits to assess effectiveness of software development, QA, PM processes and client contracts.
• Defined Project Management competence framework and PM performance assessment log.
• Designed and implemented team operating agreements and executive project dashboards.
• Led project rescue activities to address quality, client milestones and contractual arrangements.
• Provided thought leadership in establishing joint project governance with clients.
• Assisted executive leadership with account reviews to disposition unprofitable and non-recoverable projects.
• Recommended strategic plan for Professional Services to increase maturity levels of client portfolio performance.
• Provided advisory services to executive leadership for go-forward strategy for Latin America.

Confidential, Boca Raton, FL

Sr. Manager IT PMO

Responsibilities:

• Designed and implemented executive project dashboards, with guidelines for creating high quality project status.
• Developed PM and PMO governance model based on PMI’s Project Management Body of Knowledge (PMBOK).
• Conducts weekly project reviews to monitor execution of team priorities and identify topics for leadership resolution.
• Developed Project Risk Policy and Plan to improve delivery and minimize consequence of adverse events.
• Developed a model for resource allocation and assignments to measure team capacity and relative availability.
• Facilitates project briefings with Senior and Executive Leadership team at Monthly Operating Review meetings.
• Merger integration: Managing program to operate new company stores with existing technology stack. Program-managing across all work streams, leveraging 13 Project Managers to build preparedness to undertake 600 stores within a year.
• Managing a customer conversion and loyalty program to unify accounts and customer experience (Omni Channel related).

Confidential, Boca Raton, FL

Lead Project Manager

Responsibilities:

• Project-managed Oracle Transportation, Operational Planning to bring insourcing, enhanced customer delivery, freight payment, route optimization and inbound scheduling (profile: 10k hours, 12 locations nationwide and $2M in benefits).
• Contributed to planning phase to expand existing 85K - 120K daily transportation order volume to assimilate OfficeMax’s order volume to enable freight consolidation, Reverse logistics optimization, vendor consolidation program expansion and further prepared the merged organizations for Implement Global Trade Management.
• Contributed to planning phase and project schedule development for migrating Great Plains financials to Oracle EBS R12 to assimilate Order Management and Financials applications of a technology-based subsidiary to corporate ERP.

Confidential, Boca Raton, FL

Change Agent

Responsibilities:

• Developed employee talent and created an environment to build customer loyalty (talent pool: 435 employees, three states).
• Coached store management in processes and techniques to drive sales targets (payroll, sales floor coverage, sales behaviors).

Confidential, Boca Raton, FL

Lead Project Manager

Responsibilities:

• Implemented team selling performance initiative.
• Implemented Virtual Warehouse to sell technology products online.
• Upgraded Oracle Retail Demand Forecasting (RDF).
• Implemented data harmonization and administration of 272k Confidential .

Confidential, Boca Raton, FL

PMO Director

Responsibilities:

• Delivered initial restructuring of the Project Office at this software development firm in the Mortgage industry.
• Defined portfolio, project governance, PMO operating model.
• Reported to the CIO and managed a team of 16 direct reports.

Confidential, Boca Raton, FL

Responsibilities:

• Improved methodology and IT governance (EBIT: $125k).
• Led planning and initiation of electronic payments initiatives.
• Planned high-level effort to replace/upgrade the infrastructure that supports billing and A/R for 2M customers with Confidential ’s High Availability Cluster Multi-Processing (HACMP).
• Implemented automatic phone number updates to increase annual collections by 1%.
• Implemented an EAI Infrastructur.

Confidential, Lakeland, FL

IT Consultant

Responsibilities:

• Led software evaluation from among Oracle, SAP, Vignette, Microsoft and BEA. Defined scenarios for a proof of concept.

Confidential, Naples, FL

Managing Director

Responsibilities:

• Developed business offerings for this startup and closed 30 contracts to deliver high-end websites and consulting services.

Confidential, Chicago, IL

Senior Principal

Responsibilities:

• Functional lead at an ERP Financials software evaluation between Oracle and PeopleSoft.
• Implemented Oracle Inventory as a functional and technical lead. Collaborated in the configuration of Procurement and Accounts Payable modules.
• Managed Oracle ERP implementation (6 financial modules, 11 business units, 25 years of fixed assets, custom integration between Oracle Inventory and Project Accounting). Reduced timeline by two months.
• Led the implementation of online retail business with Virtual Warehouse and Manufacturing processes with wholesalers, manufacturing and logistics partners. Microsoft front-end integrated with Oracle ERP (9 financial and manufacturing modules, including Oracle EDI and B2B services).
• Geologistics. Led business assessment and implementation of a PeopleSoft B2B prototype with freight carriers.
• Managed detailed design and delivery initiation of global (33 countries) eBusiness capabilities. The scope included SAP CRM with Supply Chain modules (Sales and Distribution, Advanced Planning and Optimization) as well as enterprise portal and B2B (EDI/XML) integration.
• Served as eBusiness strategist and QA lead for a SAP portal, CRM, Business Intelligence, and content management proof of concept. Assisted in developing business case for deployment and adoption.
• Assisted in the development of a RFP for a CRM SAP/Siebel solution.
• Assisted in building a business case to participate in Exostar—the largest Aerospace Trading Exchange.
• Articulated strategic value and cost savings of aggregating 18 procurement systems and 74 eProcurement initiatives.
• Contributed to building the business model and application architecture for this startup to sell car insurance online.
• Articulated their value proposition and strategic areas for corporate planning.
• Analyzed, recommended Oracle eProcurement for services to automate IT contractor process.
• Confidential . Improved methodology and developed marketing collaterals for eStrategy practice.
• Assisted this healthcare startup developed their strategy and application framework for deploying an enterprise portal for a medical research park, collaborative disease management clinical lab and virtual trade show.
• Appraised business plans for launching an eMarketplace in the steel industry.

Confidential, Atlanta, GA

Corporate Manager

Responsibilities:

• Implemented eProcurement and payments with suppliers, customers and 301 federal agencies representing $20M in annual revenues.
• Partnered with Wachovia Bank and Suntrust Bank and Corporate Treasury Services in implementing electronic payment, lockbox and credit card solutions intended to realize cost avoidances, process improvements and intimate relationships with suppliers and customers.
• Represented Lanier at national and international forums (X12, EDIFACT, Treasury Management Association) including articles in trade magazines.

Confidential, Piscataway, NJ

Manufacturing Consultant

Responsibilities:

• Championed MRP II strategy and implemented ERP system, on time and 13% under budget.
• Upgraded telephony capabilities nationwide to support acquisition of Manufacturing operations.
• Migrated Order Management, Inventory and Financials applications and operations to support dissolution of the company.