SUMMARY:

• PMO / PgO Resource Planning Strategy & Execution Risk & Issue Management IT Infrastructure/ITIL Service Delivery Financial Reporting Quality Management E xperience DXC Technology Global IT Program Manager & Project Management.
• Program and project management of network engineering and voice projects on major retail/consumer goods account. Resource management, financial management, project portfolio oversight, process issue. Leading confidential outsourcing program - includes working with Executives, the business, commercial, legal, HR, IT, and global procurement work streams.
• Support spin-merger of HPE to DXC Technology. Led agile and waterfall methodology software application projects, manage key programs and project managers, vendors and customer. Support innovation and enhancement programs, customer relations, business strategy, and adoption. Conduct roadmap and program planning, resource estimation, executive and business stakeholder reviews, progress/issue/risk reporting, scope definition, risk analysis, sizing & cost-estimation.

PROFESSIONAL EXPERIENCE:

Program Manager & Project Management

Confidential

• Oversee implementation of advanced network tooling, Netscout deployment globally -- $24M investment.
• Managed Executive escalations and incidents during major outages to reduce MTTR on critical network incidents; support data center transition and transformation initiatives and infrastructure and application assessments.
• Developed engagement process for revenue generating requests--determining customer requirements, review solution proposals, costing and communications with Client Executives.

Account PMO Leader

Confidential

• Business and commercial responsibility for program and project activity on the Account. Accountable to plan, initiate, and implement Account PMO capabilities--oversight, profitability, predictability, project management resourcing and quality of overall project activity. Lead 15+ program/project managers leading IT services implementation projects.
• Lead monthly Account governance and project portfolio reviews, interacting with customer and HP Executives.
• Prepare Project Portfolio plan as input to Account Business plan. Manage actual/forecasted project portfolio status and P&L performance. Partner with Account team leaders to scope and qualify new project opportunities.

U.S. Network Tower Program Management

Confidential

• Led 10 network tower project managers, program portfolio of 50+ projects, manage projects when necessary.
• Manage all project/program economics to include costs, operational budgets, staffing requirements, sub-contractors, resources, and risk. Identify and assemble the appropriate blend of resources, internal and external, to meet program requirements. Coach and mentor members of cross-functional teams.
• Identify and develop new business opportunities with client and technical team through early qualification and opportunity assessment for large and complex opportunities.

Client Delivery Program & Project Management

Confidential

• Provided leadership to Project Managers of day-to-day project/program control on multi-location/cross-tower teams.
• PCI Data Security Standards - implemented 20,000 infrastructure changes implemented over 6-month period.
• Point of Sales (POS) application project--migrated over 800 production and lab in-store processors (ISPs), 444 POS devices at multiple operating companies with no production outages.

Confidential

Transition/Transformation Governance Program Office Leader

• Led Enterprise Program Office overseeing project portfolio and business transition management.
• Implement client's data center Program Office during transformation. Managed the creation and execution of plans, transition metric definitions, reporting and communications.
• $45M in data center and platform services through the establishment of a governance structure to provide proper oversight, ensuring the "white space" between projects and programs were managed.
• Ensured services maintained at current service levels during Transition, including conducting operational reviews with the appropriate application owners and management.

Service Delivery Manager/Project Manager

Confidential

• Provided service delivery and project management, strategic & tactical, to Xerox’s North American Call Centers in the U.S. and Canada to stabilize the environment, integrate new technologies and processes.
• Analyzed organizational design, structures, and reporting relationships to understand how functional teams interact and provide direction on delivering optimal service performance--systems, methods, and metrics.
• Integrate and leverage service providers with purpose of aligning services to meet customer business objectives.
• Management and oversight to consolidate IT services from four to two U.S. call centers as well as relocating IT services from U.S. call centers to Canadian call centers, including one new build site in Canada with no disruption of services.
• Ensured a consistent estimating process was defined, used, and continuously improved upon across the various functional organizations. Included development of business metrics to bolster business performance through the use of Time-To-Market, Management-By-Fact and quality tools.

Project Manager

Confidential

• Led $1.2M project to upgrade laptops for the Xerox Sales Force to replace 3K laptops.
• Project completed in 6-month period, 1-month ahead of schedule; 97% of leases captured back at warehouse.

Business Analyst

Confidential

• Point of contact at 40+ Xerox operations, satellite offices & facility management sites throughout the U.S. for issue resolution and customer satisfaction. $500K in projects. Prepared proposals to customers business by obtaining customer requirements and translating technical terminology to business terminology.
• Project management oversight of ~50 projects -- activities included negotiating, planning, scheduling, managing, leading concurrent projects--LAN, WAN, telephony, network upgrades, and infrastructure facility build-outs.
• Identified/eliminated duplicate infrastructure seat charges, producing an annualized savings exceeding $2.5M.

Confidential

Infrastructure Project Lead

• Led project for startup of new Xerox product development task force facilities relocations, 700+ facility moves and new builds. Supported DocuTech product development program--software-intensive, engineering product development. Provided training, consultation, planning, coordination of IT upgrades; managed network, core services, and non-core services through capacity planning and management, problem diagnosis and resolution. VAX System Manager.