SUMMARY:

• An accomplished Information Technology professional with comprehensive experience in a Fortune 100 company. An understanding leader who undertakes initiatives to improve client interactions and core deliverables while driving performance goals. Highly knowledgeable in business principles and processes that develops peers leveraging coaching, training and documentation. Possessing an analytical mind with an owner mindset focused on team development and recognition for accomplishments to produce a sense of commitment, fairness, and loyalty within the team.
• Client and vendor Relations Project Management Staff Management & Development
• Incident Management Problem Management Change Management
• Strategic Planning Disaster Recovery

TECHNICAL SKILLS:

OS: Focused in Solaris 8 9, and 10. Developed competence with Red Hat 5 and 6 Linux. Have worked with AIX 5.2, 5.3 and HP 11.00.

Internals: Veritas Volume Manager, Veritas File System, Veritas Cluster Service, ZFS Solaris disk suite, Zone administration

Peripherals: Splunk, Puppet, Satellite, Service Now, VMware, Hadoop, KVM, Computer Associates Software Delivery Option, Unicenter Service Desk, Unicenter Work Load, Remote Service Access Manager. Legato Networker 5.5 and Veritas Netbackup 5.3.Worked with Microsoft Word, Excel, SharePoint, and PowerPoint.

PROFESSIONAL EXPERIENCE:

Confidential, Hudson, Ohio

Lifecycle Specialist/Technical Lead

• Responsible for OS patch cycle, environment security, and process development. Directed implementation resources, provided training, and escalation support of 1300 Solaris and 5000 Linux Red Hat 5 and 6 servers.
• Developed Patch sets for OS lifecycle implementation via manual patching and Satellite resource. Developed automation to produce patch listings speeding procedure from one (1) month activity to days of work.
• Assisted drift remediation project team tasked with correcting environment and implementing Puppet tool. Assigned to ongoing drift remediation project to correct significant delays and completed project in 1 - month salvaging project deadlines.
• Evaluated reports from Security Team on vulnerabilities of a PCI-DSS environment, developed fixes to issues of concern like Heartbleed and Shellshock vulnerabilities via research of National Vulnerability Database (NVD NIST). Partnered with developers to produce automation to speed the research process from days to hours and automate fixes to be applied.
• Managed Problem resolution projects utilizing problem ticket tracking, root cause evaluation and developing and implementing fixes. Scheduled change implementation for projects and problems. Represented team to other teams and application groups in negotiations for down time. Developed relationships that facilitated faster approvals.
• Developed process and documentation for implementation teams. Perform pre- and post-change peer review, as well as technical review of change procedures. Acted as an escalation point for change issues after-hours, and on weekends. Retrained resources as gaps were discovered in their personal processes. A coaching approach was used with offshore resources while reviewing specific lapses in judgements during ticketed events.
• Created and implemented internal organization recognition process at team level. This developed a team based approach to recognition that promoted individuals to contribute more and reach corporate HR recognition goals. Implemented process was in trial testing but was maintained post my job separation.

UNIX Sys Engineer-Sr Consultant II

• Contributed to and lead the maintenance and support of a high availability environment focused support team. Provided support, training, and documentation to a 24x7 Operations team that supported 2500 Solaris and 3000 Red Hat 5 and 6 servers remotely.
• Managed change implementation for 14 team members in 3 national and 2 international locations as Lead Change Coordinator. This was a high stress fast paced workload to get corporate level buy in for repair outages. This required getting multiple areas to approve actions to the director levels of leadership within 1-3 day deadlines per event.
• Recognized for excellence as a Reach for the Stars recipient for taking additional significant workloads as employees left the organization.
• Managed Problem Management for Unix organization leading meetings and tracking issues while delegating work to various levels of the organization from Ops teams to architects.
• Developed policies and procedures for 14 Level 1 and 2 administrators. Provided escalation point for incidents within 24/7 incident team. Developed an SOP catalog for support action events to produce reliable and repeatable incident repair procedures which reduced time to repair measurement statistics.
• Led 14-member team to support of application disaster recovery efforts including documentation, development, and review. Facilitated first companywide disaster recovery test and was recognized as a contributor to its success.

Unix Administrator Level 1 and 2

• Supported deployment, change, problem, incident and availability in a rapidly growing and changing Unix team environment consisting of 3000+ Solaris, Linux, AIX, and HPUX Unix servers in the environment.
• Met internal and external customers support needs in regards to availability and maintenance through documentation, implementation of change, and resolution of issues.
• Deployed Hitachi Storage arrays for the Hudson SAN environment. Ran fiber cables from Unix server to storage arrays.
• Worked with Hudson Datacenter network team to re-cable Unix environment to new infrastructure design.
• Supported Netbackup infrastructure and error resolution for Hudson environment as escalation resource.
• Developed Sharepoint lists and dashboards for internal team communication of issues and escalations across shifts for turnover to resources.