Summary

• Experienced in managing high visibility technology initiatives
• Spearheaded programs with cross functional teams and multi platform technology.
• Certified in Project Management and Six Sigma Green Belt.

Project Management Skills

• Managed project portfolio with cross functional teams
• Analyze and monitor risks and develop strategy to mitigate those risks.
• Develop post implementation support strategy.
• Planned and organized end user training sessions and materials.

• Understand & map client's requirements to technical solutions
• Serve as Single Point of Contact / interface for clients / business partners.
• Manage third party Vendors, evaluate RFPs and negotiate service level agreements.

• Actively involved in SDLC based on clients' requirements.
• Performed change management to keep track of all change requests and scope creep.
• Develop, implement and provide round the clock support for application users worldwide.

• Recruitment, training and counseling of team members.
• Performance monitoring and appraisal.
• Managed and supervised both onsite and offshore team resources.
• Act as a mentor for members within the team.

Career Highlights

Confidential, (November 2006 - Present)
Title: Sr. Project Manager

Key Initiatives Undertaken:

Process Definition

Problem Management: Took leadership in establishing Problem management workflow and introduced team to HP quality center (Test Director) tool. As project manager worked closely with the QA team to configure list values and other settings within quality center that applies to the team. Developed and distributed standards and quick reference guides on best practices to be adopted when recording issues within the tool.

Incident Response Workflow (Risk Management): Designed the incident response workflow for FedEx Office operating company. This process was intended to evaluate certain pre defined incidents as potential risk that can have a negative impact to the FedEx brand. Worked closely with Tech Support group to establish the process and lay down steps for the agents attending such calls from the field. Detailed workflows were defined within salesforce on how to handle calls when an incident of such nature is reported.

Key Projects Managed:

Application Projects:

Data Encryption: Planned, managed and implemented Credit Card encryption project with sixteen team members belonging to four different application teams. The encryption of the clear text data was done using RSA Encryption/Key management suite and Java. The project was an effort to ensure PCI compliance and reduce credit card footprint from internal financial and transactional data distributed between applications.

EDI Implementation Project: This project implemented EDI 850, 824 and 810 Inbound and Outbound with Vendors and Customers. Manage establishing of Trading Partner Agreements (TPA). Managed development of java JMS modules for transmission of EDI files in the form of XML with Vendors (850,810 Inbound) and Customers (810 Outbound).

Infrastructure Projects:

Retail field server security compliance: Planned, managed and executed project to upgrade all FedEx Office field servers nationwide to ensure security compliance and maintenance requirement. Worked closely with field technology teams to schedule and apply patches to almost two thousand servers located in FedEx Office stores all over the country.

Retail network conversion to Sprint MPLS framework: Upgrade network equipments at all FedEx Office Stores. Scheduled and monitored cut over of FedEx Office stores from Sprint link frame relay (SLFR) to Sprint MPLS framework. Worked with multiple vendors to ensure hardware and cabling requirements are fulfilled in a timely manner. Track issues reported by field technology teams to resolution with the help of Vendors and local exchange carriers (LEC), Escalated issues were resolved by organizing Vendor meet at the location in question.

MS Unified Messaging (UM) Implementation: Planned, managed and executed the upgrade of old Octel PBX system to Nortel CS1000. Setup UM and MWI servers. As part of the project, I supervised the conversion of over three thousand corporate employees to the new phone system, provided training and user guides to help users setup their voicemails and new UM features. Created call plan to be programmed within UM. Worked with multiple Vendors to track deliverables and ensure they meet expectations and timeline.

Confidential, (August 2006 - November 2006)
Title: Sr. Project Manager

Key Project Managed: OSRx Pharmacy Management System

• Supervised enhancements and maintenance of the pharmacy management system.
• Act as a single point of contact for operations to ensure requirements meet functionality.
• Participate in creating standard operating procedures and escalation procedures.
• Tracking issues reported by operations and providing updates to stakeholders

Confidential, (October 2005 - July 2006)
Title: Sr. IT Analyst

Key Project: One Point Universal POS System (J2EE Web Application)
Role: Project Manager

• Identify key stakeholders and organized requirement gathering and JAD sessions.
• Designed POS application data flow and user interface as per Operations requirements.
• Work closely with QA team to create test plans and document test results.
• Create WBS and identify activities that need to be performed at a work package level.

Confidential, (November 2000 - July 05)
Title: Advisory Analyst

Key Projects Managed: i.Order E-Commerce (J2EE), Case Management (Siebel)
Role: Project Manager

• Gathered requirements from business users and performed gap analysis.
• Designed core modules of the ecommerce application
• Planned and executed implementation strategy and production deployment.
• Managed all phases of project life cycle from analysis to post-production support.

Confidential, (June 98 - November 2000)
Sr. Consultant for Wal-Mart Home Office, Bentonville AR

Role: Sr. Consultant/Team Lead

• Actively involved in re-designing of Shipping and Receiving modules using Informix 4GL.
• Performed code reviews and application architecture analysis.
• Designed weekly and monthly reports for statistical purpose for senior management.

Confidential, (November 1996 - March 1998)
Project: Computerized Online Insurance Systems (COINS)
Role: Technical Lead

• Responsible for SDLC for COINS package tailored to meet Insurance sector.
• Created prototype and provided presentations to business users.

Confidential, (Jul 93 - Oct 96)
Project: Material Resource Planning (MTMS)
Role: Sr. Developer

• Participated in design, development and implementation of in house applications.
• Worked on all core modules of the Manufacturing Total Management System (MTMS)

Certification & Awards

• Project Management Professional (PMP®) from PMI
• Program Management Certification Course
• Six Sigma Green Belt Professional
• Received FedEx IT hall of Fame Award

Technical Skills

• Java, J2EE with Struts Framework
• Websphere, Weblogic and JBoss
• Siebel, Informix 4GL and DataStage
• Mercury Quality Center (Test Director), Clarity, Primavera, Visio and Rational Portfolio Manager
• DB2, SQL Server, Oracle and Informix
• MS Suite and Lotus Notes

Training & Education

• FedEx Leadership Foundation Course.
• Siebel Core Consultant Course from Siebel University
• ATG Dynamo for Java Developers
• Systems Management from National Institute of Information Technology
• Bachelors Degree from Delhi University, India