SUMMARY:

• Highly experienced Program Management Professional with a record of developing and supporting successful programs and solutions incorporating a wide range of applications and technologies.
• Experienced in numerous corporate areas, including extensive consulting and cross - functional experience in the biotech, financial, government, oil and gas, healthcare, HIPAA, legal, retail, and telecommunications industries.
• Effectively managed stakeholders and cross-functional teams, with extensive offshore and domestic team and vendor management, facilitation, and coordination.
• Effectively manages multiple Project Portfolios and result focused Teams, while providing complex strategies for project solutions and efficiencies, always providing maximum ROI. Implemented and managed efficient Project Management Offices that align with client strategy and vision.
• Strong matrix manager and mentor who inspires confidence, leads by example and builds high-performance, geographically dispersed teams that consistently exceed expectation. Recognized as an excellent resource to improve organizational effectiveness and efficiency through personal contribution and effective leadership.
• Program Management Project Management PMO/Portfolio Management Global Delivery IT Strategy
• Human Capital Management Team Leadership and Development Client Relationship Management
• Service Management ITIL Agile Scrum Software/Application Development Disaster Recovery
• Change Management Release Management Process Improvement Performance Optimization
• Processes/Implementations HIPAA SOX OSHA Regulatory Compliance

TECHNICAL SKILLS:

Agile Scrum: JIRA, SAFe Rally, TFS

BioTech Systems: LIMS, NovaManage, POMS

ITILServ/Chg Mgmt: ServiceNow Full Life Cycle, TSMS, ITSM, Remedy, Marimba/BCAC

Databases: Oracle, SQL, Team Foundation Server

Project Document Maagement: Documentum, SharePoint

EMail: Lotus Notes, MS Exchange, Outlook, GroupWise, BlackBerry

ERP: Oracle, Peoplesoft, SAP

Frameworks: Ajax, .NET, Silverlight

Languages: DWR, JAVA, C++, C#, MS Access, LotusScript, Spring, Visual Basic, .NET, XML storage

Learning Management Systems: KnowledgeWire, STT Trainer

Mainframes: IBM AS400, DB2, Tandem,VAX

Project Management Tools: Microsoft Office, PowerPoint, VISIO, Clarity/Niku, HP/Mercury/Kintana, ITBM, Primavera, ServiceNow

Software Packaging: TFS, Altiris, Marimba, Tivoli

Testing: HPQC, Quality Center, Win Runner, Test Director

PROFESSIONAL EXPERIENCE:

Confidential

Subject matter expert Project and Program Management Consultant

Responsibilities:

• ffering services that encompass management of all Program and Project knowledge areas including communications, scope, time, cost, quality, resource, integration, risk management processes, presentations for executives and clients, training plans, and workshops.
• Expertise in PMO Portfolio management, process improvements, software development, infrastructure projects, IT security and compliance, Risk Management, PMI/Agile Scrum/SDLC/RUP Methodologies, ITIL Service Management and Service Delivery, implementations and migrations. Adept at managing multiple projects and effectively supervising scheduling, documentation, business analysis, assessments, data and requirements gathering, specifications, and process flow diagrams.

Program/Project/Scrum Master/PMO Portfolio Manager

Confidential

Responsibilities:

• Managed a utility, metering, and outage software development and infrastructure project portfolio that include application enhancements, ABB systems integration, security compliance, migrations, and upgrades. Utilized Agile Scrum and Waterfall methodologies. Conducted Program, PMO, SAP reporting, and cross-functional portfolio management activities including governance, forecasting, resource allocation, project cross dependencies, strategic management, risk management, and vendor management. Managed activities for enterprise compliance, forecasting, and inter-project availability.
• Managed ServiceNow full life cycle Service Management and Delivery activities including Change, Asset, Capacity, Incident, and Problem Management life cycles. Managed and implemented ServiceNow and TSMS Change Management processes, policies, and approvals for environment code release management.

Project Manager

Confidential

Responsibilities:

• Application Project Manager for a global financial services data center consolidation and programs.
• Managed application discovery, migration strategy, SOX privacy/security compliance, performance testing, server alignment, and wave scheduling activities.
• Program liaison to workstream executives to manage program activities including risk management and dependencies.

Project/Scrum Master/ Portfolio Manager

Confidential

Responsibilities:

• Managed application and infrastructure projects including data warehouse, SharePoint migration, SharePoint workflows, Peoplesoft/Oracle integration, and software development for reporting compliance.
• Managed ITIL Service Delivery and Management, Change and Release Management activities.
• Conducted Vendor Management and Procurement activities including legal compliance, SOW, and RFP negotiations.

Project Manager

Confidential

Responsibilities:

• Established a Program framwork to create an enterprise application inventory and license management system to prepare for a global Windows 7 upgrade which included application and infrastructure rationalization.

PMO Manager/Project Manager/Scrum Master

Confidential

Responsibilities:

• Managed the customization and implementation of a Healthcare Security Identity Management Compliance Portal project utilizing Novell Identity Manager, Novell eDirectory, and Stoneware for HIPAA, PHI, and data content compliance.
• Managed software development and infrastructure project to implement vetting processes with external research institutions and contactors.
• Managed Supply Chain Management, Professional Services, Vendor Management, and Procurement activities. Implemented test strategy and methodology processes.

Project Manager/PMO Manager/Scrum Master

Confidential

Responsibilities:

• Matrixed from the PMO to manage M&A transitions infrastructure, data center migrations, compliance projects, application deployments, Peoplesoft/Oracle integration, application performance, Change Management, Asset Management, and SOX security compliance.
• Managed PMO policies, implementations, and implemented Agile Scrum. Infrastructure projects included disaster recovery, data center relocations, facility logistics, and comprehensive M&A integration.

Scrum Master/ PMO Manager

Confidential

Responsibilities:

• Managed the development and release of law litigation eDiscovery, litigation support software.
• Managed infrastructure scalabilty to comply with scoped requirements.
• Managed systems integration efforts from various Mergers & Aquisitions.
• Managed data center scalability and decommissioning efforts.
• Managed procurement/vendor management processes that included resale licensing, third party tools, domestic and offshore vendor selection, and contract negotiations.
• Managed SharePoint implemtation and upgrade for PMO, Program, and project document storage, reference, and workflow processes.

Scrum Master/PMO Manager

Confidential

Responsibilities:

• Managed and direct the pre and post sales service delivery of web enabled e-learning management systems and applications, HIPAA, Legal, OSHA, and SOX compliance with clients in the Bio Tech, Healthcare, Legal, Oil & Gas, Retail, and Financial industries.
• Ensured the SOP compliance including 21 CFR Part 11 Electronic Records, and Electronic Signatures regulations.
• Managed eDiscovery requirements. Managed Medicare Part C & D SME professional services input to ensure legal compliance.

PMO Manager/ Program/ Project Manager/ Scrum Master

Confidential

Responsibilities:

• Managed financial client software development and infrastructure projects. Managed PMO to gain alignment on IT vision and goals, created and implemented project governance compliance policies and procedures.
• Managed retail client creation and implementation of Business Process Outsourcing activities for M&A integration and to improve Offshore resource processes.

Project Manager/PMO Manager/Scrum Master

Confidential

Responsibilities:

• Managed CIT PROP manufacturing and engineering software development and infrastructure projects. Managed LIMS, Peoplesoft/Oracle integration, and SAP integration. Managed Confidential validated processes using GMP requirements and regulations.
• Led HIPAA Privacy software development of CDP processes. Managed procurement and vendor management processes, software evaluations, pricing, negotiation, and selection.
• Managed B2B/B2C software development including Ariba. Managed QA, UAT, and Release Management activities. Created and implemented PMO process improvements.
• Managed process re-engineering for HIPAA compliance. Managed the development and release of a bio-terrorism alert system. Included Vendor, Procurement, and Contract Management activities.

Project Manager

Confidential

Responsibilities:

• Developed PMO, cost management processes and procedures, feasibility planning and software release management of worldwide outsourcing transition and migration to support 90,000 users.
• Managed migration of 90,000 users from cc:Mail and Netscape Mail to Lotus Notes.

Project Manager

Confidential

Responsibilities:

• Created and implemented PMO governance and policies. Managed a global BlackBerry, cc:Mail and Organizer to Lotus Notes R4.x migration, including Lotus Notes database integration with SAP.
• Managed a global cc:Mail to Lotus Notes R4.x migration. Managed Vendor, Procurement, and Contract Management activities. Created and implemented PMO governance framework and policies. Created and managed ITIL Service Management and Delivery Release and Change Management processes.
• Implemented PMO governance and policies for trade security compliance. Managed messaging and database workflow integration project.
• Implemented PMO governance and policies including ITIL release change management processes for service management and delivery. Managed the feasibility planning, cost analysis, development, implementation of a worldwide cc:Mail to Lotus Notes R4.x migration.