SUMMARY:

• Global leader possessing 20+ years of technology and business experience. Global insight evolved from an ideal blend of start - up and large enterprise relationships. As a multi-lingual executive, has led major international technology businesses in the U.S., Europe, Asia, and South America in IT and Telecommunications Industry. Value proposition includes offering an innovative perspective on how to create, capture, and retain value through the effective use of Information Technologies in a global marketplace. Has a unique capability to operate simultaneously at a thought-leader's strategic level as well as an operations tactical level utilizing Six Sigma, Project Management and broad and deep technical skills.
• Over 20+ years of professional experience in the Telecom/ IT Infrastructure with heavy focus on Networks, Convergence, OSS/BSS and service delivery at Confidential etc.
• Certified PMP (Project Management Professional) by the Confidential .
• Certified Six Sigma (Green Belt) by the Confidential Six Sigma Team
• Solid foundation in Corporate Finance with experience to develop and manage Revenue Analytics, Business Metrics to improve Operational Effectiveness for large complex programs
• Proven Program Management, Technical Sales, Business Development, Product Management, Product Marketing, Systems Design Engineering, Network Architecture and Customer facing experience of over 20+ years.
• Excellent communications and interpersonal skills make him highly sought after to develop and cultivate high-performing technology teams, executive-level relationships, lead transformational change, form and manage advisory boards and compellingly engage at industry forums.
• Made extensive Publications, Presentations, Inventions and an active participant in the industry standardization.
• Maintains a huge rolodex of over 5000 key industry contacts in OEM, Service Provider and System Integrator divisions of Telecom and IT industry.
• Strong written, verbal and interpersonal skills. Self-driven individual with passion, energy and the right attitude for success.
• Willing to travel anywhere for business but prefer Dallas/Ft. Worth area as the home base

TECHNICAL SKILLS:

• Project Management
• Portfolio Management
• Green technologies
• Six Sigma Process Improvement
• IT/Finance Risk Management
• IT/Finance Advisory Services
• Quality Management
• Strategic Development
• Product Management
• Global Supply Chain Metrics
• Customer Service
• Government Compliance
• UL Certifications
• Revenue Analytics
• Operational Effectiveness & Business Metrics. Billing
• Customer Care
• Order Management
• Direct Access
• IPsec
• Name Resolution
• Consumerization
• Services
• Professional Services
• Service Oriented Architecture
• FDA/ISO-Medical Devices
• WCM
• IBM Portal
• IBM Connection
• Interactive Intelligence
• Contact Center Deployment
• OSS/BSS
• Network Management
• Operational Efficiency
• Corporate Finance
• Revenue Analytics
• Expense Management
• DWDM
• SONET
• Share Point
• JIRA or Confluence
• Packet Optical Networking
• Wireless
• Connection Oriented Ethernet
• Network Management
• Disaster Recovery &Business Continuity
• Big Data
• Cloud Computing
• Packet Access
• DACS
• Wi-Fi
• Mobile System Strategy
• Managed IP Services
• VPNs
• Enterprise Mobility
• Security
• SONET
• WAN/MAN/LAN services
• Wireless
• OSS/BSS
• Cloud Computing
• Disaster Recovery & Business Continuity
• Cisco UCCE/ICM
• ACD
• VRU
• CTI
• IVR
• Contact Centers
• CTI
• Unified Communications
• Convergence/VoIP
• Storage
• Conference services
• Revenue Analytics
• Business Metrics
• Enterprise Network Integration and service delivery.

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Senior Program Manager

Responsibilities:

• Confidential, a leading consulting firm was hired to recover a series of highly visible and complex IT Infrastructure projects worth over $35M for one of the leading regional financial institution in the North East region. Contact Center transformation, Data backup and storage systems, Server Virtualization are the primary projects under consideration
• Leveraged industry best practices in Program Management and developed processes to optimize the resources and resolved key issues related to a series of complex Data Center, Storage, Network Resiliency and Contact Center Transformation and Network Security
• Implemented end-end IT program risk management process and reduced the risk from baseline and delivered improved productivity
• Delivered IT program dashboard metrics to C-level client executives and other project stakeholders while tracking the listed projects to demonstrate effectiveness of the process

Confidential, Plano, TX

Senior Program Manager

Responsibilities:

• Confidential leverages GREEN Technologies and is a leader in LED lamp technology and manufacturer of lighting products for the Americas and Europe
• Managed a series of IT projects worth of $20M (Cloud Computing, Big Data, VoIP/Contact Centers, Service Convergence) in support of the Global infrastructure to connect the Corporate with customers and suppliers
• Established IT program quality/performance metrics and introduced process improvement methodologies using Six Sigma with the leading global suppliers based in China
• Implemented end-end IT program risk management process and reduced the product defects by 30% from baseline and delivered value to stakeholders
• Delivered IT program dashboard metrics to C-level client executives, global suppliers, customers and leading industry compliance agencies.

Confidential, Plano, TX

Global Program Manager/Network Architect

Responsibilities:

• Confidential is one of the world’s largest restaurant companies with over 40,000 restaurants in more than 125 countries and territories and owns KFC®, Pizza Hut® and Taco Bell®
• Engineered the corporate global IT Infrastructure (Convergence, IP Telephony, Contact Centers, CTI, IVR) and identified $25M worth of new projects to improve connectivity, communication and collaboration between various global data centers
• Developed global network strategy program and provided technical leadership and guidance across various brands and worldwide markets to fuel new business and improve operational effectiveness by 40%
• Implemented Program Management metrics and process improvement methodologies for key IT projects and reduced infrastructure costs by 35%
• Developed project metrics and executed growth and innovation projects for global business management units

Confidential, Frisco, TX

Program Director

Responsibilities:

• Confidential is headquartered in Abilene, TX is a leading IT professional services firm helping clients leverage technology to improve business results
• Managed knowledge transition and IT Infrastructure and Application development, maintenance services for AT&T as a part of a large rural-sourcing contract between Amdocs and Confidential.Directed a team of 50 highly skilled professionals in support of Billing, Customer Care and Order Management Towers of the Managed Services division of Amdocs (for AT&T)
• Developed operational metrics and executed this complex program to manage over 900 legacy OSS systems to improve productivity and operational efficiency and delivered over $60M in annual savings
• Strengthened operations and improved response time between Global outsourcing vendors based in India and US based divisions of AT&T

Confidential, Richardson, TX

Business Product Manager

Responsibilities:

• Confidential is a $46B leading Japanese information and communication technology company offering a full range of technology products, solutions and services in over 100 countries
• Managed revenue of ~$250M/year with heavy focus in the areas of product marketing, pricing, forecasting, product positioning and unit management strategies for the new Packet Optical Networking Infrastructure Platform (FW9500).
• Developed account specific pricing strategies, business cases and deal management proposals across the entire product line for the named account ( Confidential ).
• Executed 15 new contracts with Confidential sourcing, network planning and technology groups on a global basis to establish new revenue generating opportunities.
• Coordinated programs with leaders of Finance, Supply Chain Management, Legal, Sales and Product Planning organizations in a cross functional set up.
• Established customer service metrics using Six Sigma methodology to improve deployment time and reduce operational cost

Confidential, Wilmington, DE

Senior Program Manager/Senior Architect

Responsibilities:

• Directed a global team of IT Infrastructure architects/ Service Integration Managers and developed corporate strategy and initiated new projects to fuel business growth
• Managed a $100M global IT Transformation program and executed complex projects (Data Center, Contact Center, Storage, Network Security) with leading vendors and in-country business units in five continents
• Established Six Sigma performance metrics for several large high impact global projects to improve growth and productivity and delivered $25M savings over 3 years.
• Engineered global integrated enterprise network in a cross functional set up with applications, security, operations and business units.
• Demonstrated leadership and mentored global teams and trained in new methodologies and processes to improve IT Infrastructure performance