SUMMARY:

IT Operations Management| Integrated Solutions Architecture | Service Delivery Management Senior MIS Service Delivery Analyst with more than 25 years successfully designing and implementing midrange systems solutions that streamline operations, reduce costs and increase service levels. Well versed in all aspects of IT operations including technology and business operations. Proven record of accomplishment in developing strategic plans, collaborating with prospective clients and assisting the business development organization with closing new revenue streams.

CORE COMPETENCIES:

• Pre - Sales Consulting
• Business Process Analysis
• IT Operations Management
• Integrating System Solutions
• Cloud Solutions
• Executive Presentations
• Strategic Planning
• Revenue Generation
• Account Delivery Management

PROFESSIONAL EXPERIENCE:

Confidential

Product Manager

Responsibilities:

• Develop a comprehensive labor cost analysis for x86 and Cloud infrastructure support with a target of reducing support costs by 20% across the estate
• Revise product pattern definitions for Citi-defined Application Hosting products to be used for automated provisioning and on-going production support within the internal Cloud environment
• Interface with technical engineering teams, application owners and business executives to improve service and reduce costs for Windows and Linux OS platforms within the firm

Confidential

Pre-Sales Solutions Architect

Responsibilities:

• Provide Pre-Sales support for Managed Services opportunities and client-initiated RFPs.
• Present Managed Services capabilities and benefits to both existing and potential clients.
• Develop pricing models for new business development and present costs to the executive leadership team.
• Collaborate with Product Management teams to refine the Managed Services offering.

Confidential

Sr. Systems Analyst

Responsibilities:

• Designed midrange server solutions and data center migrations in accordance with client initiated RFP's focusing on internal Cloud-based solutions.
• Analyzed client requirements then created innovative solutions that included the Confidential Midrange Cloud Solution, industry leading Enterprise hardware and OS platforms including: Cisco UCS, EMC storage, Netbackup and EMC RecoverPoint.
• Designed and presented server virtualization and consolidation strategies and tools to reduce overall IT costs for prospective clients as part of the sales process.
• Presented midrange server solutions to prospective client executives.
• Developed and presented solutions storyboard presentations to Confidential leadership and executives during new business review meetings.
• Provided one-time and annual recurring revenues for server migrations and on-going global support using Confidential standard cost model templates.
• Assisted with the design of a midrange server solution for a large chemical company’s Greenfield SAP implementation.
• Determined VMware software requirements and costs for software licenses.
• Collaborated with the internal SAP applications support team to size the IBM Flex Systems hardware.
• Developed the technical solution to transition client infrastructure to the Xerox Cloud environment for a medium-sized marketing solutions company.
• Developed the technical roadmap and design for migrating client virtual-images to the Xerox Cloud.
• Designed the server migration for the remaining physical servers to the Xerox data center.
• Created a server optimization plan that included moving the majority of the client's existing infrastructure to the Xerox Cloud environment.
• Worked with the client and service delivery managers to increase the guest-to-host virtualization ratio in order to reduce costs and increase efficiency.
• Developed a phased migration of servers to the cloud environment.

Confidential

Midrange Solutions Designer

Responsibilities:

• Developed midrange server solutions utilizing HP technologies and key alliance partnerships for current and prospective clients.
• Collaborated with clients and designed midrange server solutions and data center migrations per client initiated RFP's and requirements.
• Utilized server virtualization and consolidation strategies to reduce overall IT costs for potential clients.
• Designed the midrange server solution that clinched a multi-year

Confidential

Sales Engineer

Responsibilities:

• Designed technical solutions in response to customer initiated RFP's that resulted in signing several new clients and over $50M of new business for Perot Systems.
• Engineered server migration plans for new clients transitioning into Perot Systems data centers.

Consultant

Confidential

Responsibilities:

• Managed a team of Confidential professionals to transition new clients into the Perot Systems IT Security service.
• Worked with a major Perot Systems client to establish their IT security policies and procedures.

Confidential

Account Delivery Manager

Responsibilities:

• Managed a team of leveraged IT professionals that delivered all technical services to a key Perot Systems client.
• Determined IT staffing levels in conjunction with required client SLA’s and requirements.
• Created and managed financial forecasts and budgets based on corporate and account objectives.

Project Specialist

Confidential

Responsibilities:

• Spearheaded the design and implementation of a Confidential Service Based Delivery Model (SBDM) for the GIS organization. This project resulted in both reduced costs and improved performance for Perot Systems clients.
• Engineered a tiered and leveraged support model for the delivery of Confidential technical services for Perot Systems clients.

Manager

Confidential

Responsibilities:

• Managed a team of 33 IT professionals who provided production-level Confidential Systems Administration support for key healthcare and commercial accounts.
• Full accountability for a combined P&L budget of over $1M per year.

Confidential Team Leader

Confidential

Responsibilities:

• Designed new systems architectures and created migration plans for midrange systems supporting all flavors of Confidential on industry-leading hardware platforms.