SUMMARY:

• 8 - 9 years of technical sales and support experience and over 3 years in the IT industry.
• I also have over 5 years in the semiconductor field as a lead technician and chemical handler.
• Recognized for expert innovation, creating processes, and implementation to quickly resolve ordering problems within IBM and Confidential .
• Able to learn new hardware and software products very quickly and be expert at answering questions.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Senior Sales Manager

• Responsible for the sales revenue of the (Mid-South and SouthEast) territories, I am a project manager for my active accoutns.
• I Prepares quotations and carries-out commercial negotiation with both clients and supplier for the electrical/mechanical or printed circuit board fabrication and custom technical parts industry.
• Leading customer communication and problem solving in coordination with other departments.
• I also conducts customer satisfaction survey, and assists in analyzing and improving customer satisfaction. I help schedule team meetings with engineering and logistics to help insure all of my projects are being done correctly and smoothly.
• Technical parts include selling PCBA, LED's, Wire harness assembles, CNC machined parts, metal die casting parts, metal stamping parts, metal extrusion parts, AC and DC motors, Connectors, Plastic molds, LCD's,transformers and coils. key pads, key pad membranes.

Confidential, Dallas, TX

IT Technician and Installer

• As an IT Technician for Confidential, I would diagnose computer networking problems, monitor computer processing systems, install software and perform tests on computers and storage devices as well as the surveillance equipment.
• I also helped with the pre-installments including running CAT5, pre-wiring and rack mount installation.

Confidential, Austin, TX

City Carrier

• As a City Carrier I would route and case all Classes of mail in sequence of delivery along an established route, while also rearranging and re-labeling cases as required.
• As a City Carrier customer support was a vital part of my job answering questions about the postal service and giving guidance with forms or online features that they can access on our website.
• Accuracy and quickly routing of the mail is also one of the most important duties I had as a city carrier and I excelled at it.

Confidential, Austin, TX

Design Specialist

• Designed artwork per our customer’s specifications. I was also involved in creating or redesigning older customer design’s to insure their new specifications were met.
• I handled all the artwork for preprinting and for silkscreen.
• My designs were created for many industrial, semiconductor and aerospace companies (both military and non).
• My work portfolio for Athena is available upon request.

Confidential, TX

Graphic Designer & IT Technician

• I designed, created and operated Washi Wishes, a Startup Company geared toward the arts and crafts market.
• I also helped out with the marketing, sales and infrastructure support for Washi Wishes.
• Design work is available upon request.

Confidential, TX

Technical Sales Specialist

• My primary job was to help with configuring deals for the pSeries technical sales support team.
• I also helped with software sales for the IBM Global Solution Account Managers and IBM Customer Relationship Managers.
• I closed several large Software and Hardware deals yearly. While working at IBM I also became the lead focal point for our Software Sales Support team.
• I worked with many clients and senior engineers to create solutions to help adapt to continuous changes within the Software and Hardware environments including MES configurations for all POWER systems group, mainly focusing on pSeries and iSeries.
• I also handled both POWER systems and storage quotes. My main areas of focus were mid-range and large scale enterprise servers as well as software sales.

Confidential, Tempe, AZ

Lead Shift Production Technician

• I work with Epitaxial layering. I am certified to work with the CDE four point probe, 10:1 and 100:1 Hydrofluoric Acid Bath, SC-1 Mega Sonic and Dump Rinse, Spin dryers, FTIR Filmetrics, 1200 Tencor, SRP, AFM, ADE, and ASML Epsilon One and 2000’s. I was also in charge of changing out all the chemicals for the reactors as needed.
• As part of my job I did daily standards on all these machines. As a lead shift production technician I helped out with the newly ISO certifications. And QS certifications. Also getting hazmat training and certification.

Confidential, TX

Chemical technician/Shift Operator

• I started out as a photo coater/stepper operator and learned to operate machines such as the SVG Coaters and Developers, the DNS Screens Coaters, the ASM 5500 and 2500, the YES Vapor Prime, the DNS Scrubbers, the Tencor, the 1200 and 2400 Nano Scopes, and the Blue Oven Bake.
• I got certified on all these machines within 4 months, and, in doing so, got certified to train new employees.
• Then my shift supervisor wanted me to become the hazardous chemicals specialist for the shift I worked on.
• So half of my shift I would go supply each work area in the fab with all chemicals needed for the running shift and then I would properly dispose of the used chemicals per Cypress/hazmat process.

Confidential, TX

Shift Manager

• I was a shift manager for a year where I learned the importance of running and managing the store and the crew. I learned the importance of customer support. This job also allowed me to improve my computer and phone skills.