OBJECTIVE:

Providing QA expertise in multi - disciplinary tesing management. Consistently deliver integrated solutions and contribute master’s-level management combined with broad experience in technology-rich settings.

SUMMARY:

• Seasoned QA professional and Test manager with over 11 years of experience in solution delivery and QA consulting in the retail, telecom industries. Influential leader and communicator excelling in delivery of complex IT programs.
• Solid track record of leading complex QA initiatives that consistently exceed client expectations.
• Highly skilled with respect to TCoE management tasks, which includes planning & defining testing scope, resource planning, estimating time & costs, developing a budget, drive strategy and test plan, publish test execution plan, monitor QA progress, defect management process and give solution to mitigate risks and providing team leadership.
• Expert in agile and waterfall project management methodologies. Able to manage large QA teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Extensive experience in periodic status reporting, executive reporting metrics reporting, balance scorecard presentation and dashboard creation and leveraging various Test Management tools
• Interacting with various stakeholders of the clients including external business partners and vendors,
• Experienced in working in a matrix organization, working with business, technical, Functional groups, PMO and senior leadership.
• Formulated test strategies and successfully executed business transformational programs, with various retail clients and also managing agile projects with globally distributed teams
• Experienced in good team building, team appraisal, knowledge management, client relationships activities.
• Hands-on experience in estimation model, SOW creation, Client billing, time sheet processes.

AREAS OF EXPERTISE:

• QA Management & Operations
• Leadership, Training & Team Building
• Time, Resource & Budget Management
• Problem Solving & Decision Making
• Requirements Management
• QA Program leadership
• Detail oriented, highly self-motivated
• Highly Organized
• Able to Multi-task in Fast-paced Environments
• High Impact Communication
• Strong Analytical abilities
• Articulate Oral & Written Communication
• Extensive Agile experience
• Excelled in TCoE practices

TECHNICAL SKILLS:

Alcatel: S12, 5020 MGC Common Call handling, Nortel ATCA based LTE - VSE,NSN-MGC-HiQ8000

Protocols: ISUP, TCAP,INAP, MGCP, SIP

Telecom Tools: MGTS, Wire shark, Ethereal, Protocol Simulators- Confidential -8610, NSN-IPSL, HILTI, QTP, QC-BPT

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Leading two larger QA Programs in parallel, one of them is Victoria Secret International Operating Model (VSIOM) to implement best in class SRP technology and processes; improving inventory management, analytic capabilities, and reporting and reducing supply chain complexity for Lbrands and Franchise partners.
• Other program is Rosetta Master Data to implement new systems which leverage Stores item numbers, while integrating with legacy direct systems. Improve the process for creating/maintaining item and color information by automating and standardizing the data. These are key foundational steps towards a common SKU between Stores and Direct.
• Responsible for QA deliverables inclusive of estimates, test strategy, acquiring knowledge from business, test planning of these programs by partnering with the core client SMEs and successfully running it in an onshore-Offshore model with team size of 7 onsite and 20 offshore members.
• Defined Test preparation and execution methodology, testing operation guidelines for various groups including client team and Franchise vendor from Middle east, Russia.
• Weekly, Monthly and Quarterly status reporting to senior leadership. Tracking the QA delivery metrics and identifying areas of improvements.
• Account level activities: SOW creation, Monthly invoices, provide forecast

Confidential

Responsibilities:

• Successfully led these projects which are key supply chain initiatives in MPA and logistics landscape by implementing JDA for Lbrands to systematically deploy fashion merchandise to the stores, improve today’s current allocation processes and eliminate the push tool and using TMS solution which replaced existing Legacy Applications and enable integrated transportation management capabilities for LBrands’ North American Retail Transportation
• Responsible for Knowledge management, scoping, strategy, test plan and monitoring execution progress, status report with detailed dashboard.
• Completed the projects on schedule with all key issues uncovered helped to have seamless go lives.

Confidential

Senior Test Lead

Responsibilities:

• Managed to own testing of MP&A System applications as part of TCoE initiative which helped client to have seamless transition from Functional and technical partners to QA team.
• Responsible for knowledge transition from client team to testing team and did set up the best testing practices and showcased MP&A - TcoE as the best track as part enterprise TCoE initiative.
• Successfully led Enterprise planning and Space planning upgrade projects with the established testing methodologies and proved that the model worked well at enterprise level.

Confidential

Test Lead

Responsibilities:

• Responsible for leading Stores Out of Stock and Buy Online Return in Stores program back office testing and coupon allocation testing effort which includes creation of business test scenarios, data mining and execute the scripts along with 15 people from client business group and offshore team.
• Successfully led this project and helped team to uncover potential key defects during the integration testing phase which was a key factor for the success of the program.

Confidential

Test Lead

Responsibilities:

• Responsible for testing of Migrating JCP’s .com platform from its Old legacy system to Sterling and leading both Manual and Automation releases with 10 member offshore team for End to End testing of JCP.com Applications.
• Successfully delivered JCP .Com all QA deliverables for OMNI migration, all seasonal and monthly releases. Mentored JCP QA associates with defined QA processes and industry best practices.

Confidential

Test Specialist

Responsibilities:

• Played a Test SME role with Nortel - Confidential product verification transition program and successfully acquired Versatile Service Engine (VSE) product knowledge and defined Functional test plan within very short span which was very cost effective.
• Responsible for building/executing the robust test plan for GSM/CDMA architectures for Nortel team.
• Knowledge transition to offshore team.
• Worked as a Test specialist with HiQ product NSN team where did define automation test scripts for next generation platform which was built to convert all legacy call processing services.

Confidential

Test Engineer

Responsibilities:

• Played as a key Software Test Engineer role for several S12 switch and MGC 5020 switch projects to help with creation of robust test cases around Functional and User acceptance testing to uncover key issues during early testing cycles.
• Played a Generalist role to analyze and fixs the issues reported by Customers or during testing phases around CFCS-Call Facility and Call Services modules which support supplementary features for all connected residential subscribers and a vast range of enhanced features for business subscribers, i.e. Centrex as well as PABX specific services. and Produced Solution reports with new code change to Design architects.
• Key responsibilities: gather requirements, test scenarios/cases creation, peer review, execution, defect resolution, UAT, production testing support.
• Additional responsibilities include training of fresher/ experienced team members in S12 and ISUP, INAP protocols and CFCS call processing modules.