Special Projects Manager Resume Dearborn, MI - Hire IT People

SUMMARY:

Project Manager for multiple world projects
Manage complex business and system development Ford world operations team.
Write technical business requirements and develop test conditions for system changes.
Serve as a consultant to the Ford client, outside vendors, upper level management, and finance teams regarding technical system related programming capabilities.
Able to quickly adapt and excel in a fast paced, high stress, high tech environment.
Exceptionally versed in Microsoft and Apple suite applications. Including Word, Excel, PowerPoint, Publisher, Pages, Numbers and Keynote.
Utilize Agile for IT development work and projects

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, MI

Special Projects Manager

Responsibilities:

Manage Business Analysts and developers with launching new systems
Clearly define goals and follow Agile processes for IT release management
Help to identify and provide solutions to problems found in development
Help the team to meet goals and objectives set by the business.
Handle personnel issues including: maintaining discussion logs, employee coaching/counseling, facilitate weekly team meetings, hold monthly one on ones, write yearly objectives, completing performance reviews and team member training. Maintain employee workloads to ensure program requirements are met.
Facilitate upper management business partner meetings to resolve issues and discuss program changes and future enhancement.

Confidential

Team Leader

Responsibilities:

Analyze and scope business opportunities working with other project managers, business partners and outside vendors to define the level and complexity of the business analysis effort needed for new projects.
Facilitate upper management business partner meetings to resolve issues and discuss program changes and future enhancement.
Analyze and manage program trends and adapt the business as necessary to achieve positive results.
Handle personnel issues including: maintaining discussion logs, employee coaching/counseling, facilitate weekly team meetings, hold monthly one on ones, write yearly objectives, completing performance reviews and team member training. Maintain employee workloads to ensure program requirements are met.

Confidential

Senior Business Analyst

Responsibilities:

Coordinated all Ford Motor Company Extended Service Plan Program Launches for USA and Canada.
Assigned launch tasks to team members and following tasks until completed.
Assisted Team Leader with training for all new and existing employees.
Kept Team Leader and management informed with status of projects assigned.
Creation of detailed system specifications based on business requirements.
Executed system testing, tracked test defects and managed them through to resolution.
Researched and resolved system related concerns identified by the Business Owner.
Maintained system documentation.
Maintained system functionality for all assigned programs.
Handle exceptions and special requests from the Business Owner.

Confidential

Responsibilities:

Personally review technical claim information regarding warranty payment sent in by dealerships and regional representatives throughout the United States and Canada.
Led our payment team in cost savings and time saving techniques and practices.

Inspections Analyst

Confidential

Responsibilities:

Review technical vehicle inspection reports by 3rd party independent inspection agencies.

Technical Representative

Confidential

Responsibilities:

Handled inbound phone calls from dealers and field personnel calling to obtain Confidential for ESP covered warranty work.