SUMMARY:

• During my career, I have found project, process and change management challenging yet very rewarding. I am a detailed and process oriented person with excellent communication skills which I use daily.
• I have 18 years’ experience as a project manager. I continuously interact with peers, clients and suppliers locally as well as globally. I have 18 years’ experience with various levels of client support and have received excellent feedback from clients I have worked for or supported.
• I seek opportunities to develop or improve processes where they can be improved. I am PMP certified and in good standing. I have found that my organizational skills are an asset for this function. I am authorized to work in the US for any employer.

TECHNICAL SKILLS:

• MS Office which include MS Word
• MS Excel
• MS PowerPoint
• MS Access
• MS Project
• One Note
• MS Outlook
• Clarity
• Open Workbench
• MS Live Meeting
• Office Communicator
• SAP
• Jira
• Visio
• Skype
• PVCS Dimensions
• Caliber RM
• Lotus Notes
• MS FrontPage
• MS Exchange/ Outlook
• Crystal Reports
• Chain Supply Mgmt
• MS DOS
• Timbuktu Pro eFront Office (Clarify)
• NT Service Manager/Event Viewer
• FTP
• Windows
• TSO
• VPN tools
• TCP/IP
• Macromedia Dreamweaver and QuickPlace which is a document repository system at General Motors.

WORK EXPERIENCE:

Sr. Project Manager

Confidential, Lansing, MI

Responsibilities:

• Project manager for implementing a Project Management Office (PMO) for a Confidential customer, Lansing Board of Water and Light (LBWL) for their IT department.
• LBWL is a utility company that is part of the City of Lansing. The customer does not have processes or procedures that they follow and I am the lead PM for implementation.
• We have also put out for bid for a PM tool that would be a best fit for the customer.
• Mentoring PM’s is also my responsibility as the customers that are taking care of projects and not familiar with PM methodology.
• There are a few projects I am handling due to the lack of PM’s on the team.

Sr. Project Manager

Confidential, Auburn Hills, MI

Responsibilities:

• Project manager for SAP deployment for North America region.
• Work with 3rd party suppliers that interface with the existing JD Edwards ERP to manage and implement the new interface into SAP and improvement on current supply chain management
• Work with data migration team on moving data from current system to SAP
• Continuous communication with ALPS HQ in Japan on status of project.
• Managing the North America schedule to make sure it follows ALPS HQ master schedule for their global deployment plan.

Sr. Project Manager

Confidential, Pontiac, MI

Responsibilities:

• Project manager for several projects within the Water Resource Commissioners department. The projects include: • New interactive voice recognition phone answering system. This new system allow Oakland County residents to pay their water bills via a phone call. • Update the current camera monitoring system for water and sewer lines. The current system has outdated software and hardware and is not on the internet. The new system is web based and is easily accessible for all users.

Sr. Project Manager

Confidential, Auburn Hills, MI

Responsibilities:

• Project manager for several projects within the SAP environment at VWGoA. The projects include:
• SAP Business Objects 4.1 for accuracy and automation for updates to queries and reports to verify the quality and the accuracy of the car parts being shipped from VWGoA Parts Distribution Centers (PDC) to the dealers as well as from PDC to PDC.
• Added a new PDC in Sacramento, CA as an active center in the SAP system. The system needs to be able to order parts, ship to and ship from the new PDC. Worked with facilities management team on the internal construction of the PDC.
• Audi Care Maintenance Contract (ACMS). Audi dealerships offer additional maintenance contracts for their customers to purchase that the warranty plan does not cover. This project is a user interface upgrade for corporate and dealership users. 
• Dealerships want to assist their customers quickly when they enter the store to purchase a vehicle. Using an iPad to assist the salesperson and the customer will allow the process to quickly view the inventory, look up and existing VIN or build the vehicle with the options they want. This project is the 1st to provide mobility in selling VW products in the dealerships.
• WebSphere Portal - Audi and VW in U.S. and Canada. This application is used for communicating information between the corporation and the dealerships. It was enhanced to provide better communication, commonality between U.S and Canada and better user interface.

Project Manager

Confidential, Dearborn, MI

Responsibilities:

• Launch planning project manager for Ford’s Global One Warranty Solution. This is a program with many projects. Main responsibility was for the project plan to deploy the new system in North America and Europe.
• Ford has 5 different warranty systems at their dealerships globally and is consolidating the warranty system into 1 system. Worked closely with the developers as they are in the design and build phase of the system. They are using a COTS system called Pega 7.
• Not all COTS system interface with legacy systems, so Java code is being written to interface with the legacy systems.
• Developing an Agile work plan for launching of Ford's One Warranty Solution in North America for the first phase and globally of a successful North American launch.
• Also responsible for developing and delivering the configuration management plan for the Ford Warranty launch project. Skills used would be Planning, organization, multi-tasking, project status to Ford leadership, escalating risks and issues, communicating with developers, business analysts, personnel in India and other project managers.

Project Manager

Confidential, Troy, MI

Responsibilities:

• PMO Lead for EASi an Aerotek Company in Troy, MI Client: Detroit Diesel, American Electric Power Company, Caterpillar Project: Developing a PMO and Processes for the EASi division of Aerotek.
• Project manager for development of the Project Management Life Cycle for project managers to utilize.
• Developed project management processes and templates and deployed process to the engineering project managers.

Project Manager

Confidential, Burbank, CA

Responsibilities:

• Project manager for daily installation schedule for all new computers that are installed for WB employees in the U.S, Update and create process documentation and workflows when there are changes to the Scheduling process. 1 year experience using Agile project management Create daily reports using Excel, MS Access and Capgemini’s ITSM system for tracking the amount of computers installed weekly and monthly to make sure we hit our target goal Monitored the amount of time from when a computer order was placed until the time it was delivered and installed on the user’s desk.
• The Service Level Agreement between Capgemini and WB also had to be met and I was in charge of those agreements.
• Managing the transition project for all the WB current desktop services/processes moving to Capgemini and their support teams. The tasks included managing the project plan for all the processes created and the knowledge transfer documents that were needed for the new WB Help Desk and develop process documentation on how the new desktop service would be performed along with process flows. There was also project plan for the new hires that were brought onto the account which I managed the interviews, hiring and on-boarding for Burbank and offshore new hires. Provided training to all the new members on the team on how the new desktop service would be performed. Planned, followed and maintained the travel budget for new hires that were being brought onto the new project for training.

Project Manager

Confidential, Flint, MI

Responsibilities:

• System support and project manager for engineers at the Flint Engineering Development Center for a variety of manufacturing systems that monitored defects on the vehicle assembly line.
• Responsible for project management activities following the EDS project management methodology, CMM Level III efforts, customer interface, tracking and oversight of 5 developers, and updating and monitoring the project plan and recording monthly metrics. Was also part of EDS transition team to migrate source code from MS Visual Source Safe to PVCS Dimensions.
• Developer and tested on GM's Global Product Description System called Engineering Work Orders (EWO) which was developed in Visual Basic 5.0. This was a system was used by GM engineers for tracking Engineering Work Orders.
• Tested data downloads from mainframe systems to convert into an MS Access database for Y2K projects.
• Developed new front-end application screens in Visual Basic .5.0 to provide GM engineers with a system that was used as a quality tool tracking possible concerns while the vehicle is being built. This was also a Y2K project that needed to be updated and the project budget was approximately $500,000 project budget that I was responsible for. Used MS Visual Source for the source code repository.
• Quality Assurance tester for several GM development/enhancement projects. Development, UAT testing, and team lead for test case development.
• Attended 8 week Technical Development program for EDS and developed new applications using Visual Basic 5.0 which was a database for a local library.

Training Specialist/Business Analyst

Confidential, Flint, MI

Responsibilities:

• Delivered training for MS Office products, desktop support, and administrative assistant for account managers, facilitating weekly teleconference meetings for Buick/Oldsmobile/Cadillac group's plant managers at Buick Headquarters in Flint and conducted annual inventory audits for desktop equipment at Buick.
• Supported department web page using MS Front. Assisted GM engineers with their local web page development.
• Configuration Management Analyst: Developed processes for auditing projects following CMM Level II and Level III for projects EDS developed for the GM Global Development Product Engineering group.
• Attended EDS's technical training program for VB 5.0 as well as EDS's development processes.
• Training Specialist - taught and specialized in MS Office Professional products for GM employees. Created training documentation and taught the following software products: MS Word, MS Excel, MS PowerPoint, MS Project and MS Access.
• Administrative Assistant for an EDS regional manager that managed 5 account managers at GM assembly plants. Tasks included expense reports, facilitation of meetings, and processing relocation for employees, annual job reviews/bonuses and support for the timekeeping system.
• Desktop support for various GM Plant managers for the Buick/Oldsmobile/Cadillac group at Assembly Plants
• Supported GM customer systems at various locations. This included 17 years of PC software and hardware upgrades on desktops and on the local area networks and installed CAT5 cable
• Managed EDS PC inventory and completed audits for GM PC's at Buick City complex on an annual basis and 7 years as an Administrative Assistant.