Professional Experience

Profile: Information Systems Professional for more than 15 years. Experienced in all phases of an IT Environment and Organization. Focus on IT systems delivery and successful implementation within both Distributed Systems and Mainframe environments. Professional level in all phases of the Systems Delivery Life Cycle (SDLC) providing Project and Program Management consulting skills and integration experience in Customer Relationship Management (CRM), Cloud Computing, Business Analytics, Data Management, Web, Mobile, Cognitive (AI) and Service Oriented Architecture (SOA) components to pull together a holistic business solution(s) for the organization / client.Technical Summary: Cloud Computing, AWS, CRM (Salesforce), ERP (Enterprise Resource Planning), Netsuite, Service Oriented Architecture (SOA), ESB (Enterprise Service Bus), API, (Application Program Interface), JAVA, C++, Cobol I/II/III, MVS, JCL, CICS, DB2, IMS, DB/DC, PL/1, TSO/ISPF, Confidential MQ Series, Endevor, Xpediter, ITIL, SDLC, Oracle Tuxedo, VM, ART Workbench, SAP, Microsoft Office, Windows, ABT Workbench, McAfee, VirusScan, WordPerfect, Lotus Notes, ETL, Data Warehousing knowledge, SQA Team Test, PL/SQL, Telon, SAS, PeopleSoft, Visual Basic, HP - UX, UNIX, IDNS, HTML, Novell, Confidential Mainframes. RPG development, A/S 400 platform, Application development methodologies (RAD others), ASP, VB, HTML, SQL, JavaScript, Flash, Oracle, C#, .NET, Cognos, Java, PeopleSoft Financials, App Engine, PeopleCode, AP Functional, App Designer, System Integration Real-time; Online and Batch transaction processing, Distributed Systems, Web-based solutions, JAVA, J2EE, RDBMS Sybase, Oracle, SQL, Database Query, Tools, Peregrine Service Center, PVCS, EAI tools, SOA, SaaS, Master Data Management (MDM), Business Analytics, Big Data

Databases: DB2, IMS, Access, Oracle, Oracle Data Query, Oracle Advance

Employer History:

Confidential, Southfield, MI

PROGRAM MANAGER

Responsibilities:

• Deliver solutions that accomplishes the business objectives with on-time delivery, budget adherence, and exceptional quality.
• Collaborate with senior management and executive leadership to solidify project objectives and scope.
• Define the project schedule and resourcing needed to cost effectively accomplish project objectives.
• Allocate and direct staff to accomplish project tasks ensuring effective utilization.
• Manage financials closely to achieve the planned project budget. Monitor & updates monthly actuals & future forecasts; develop new/revised estimates as applicable.
• Continuously manage scope and schedule throughout the project lifecycle.
• Define and execute communication cadence to keep both IT and business stakeholders (internal and external) fully informed.
• Identify and manage project risks/issues to closure and provide proper communications and visibility to senior management.
• Support the business in defining plans to ensure organization acceptance of the new solution.
• Support procurement processing of the Statements of Work (SOW) and Purchase Orders. Process all contract-related artifacts & invoices.
• Create project governance artifacts for reviews (tollgates/change requests) and ensure adherence to all Project Management Office (PMO) guidelines, procedures and software development lifecycle (SDLC) methodology.
• Comply with Change Management, Release Management, IT Risk & Compliance processes and standards.

Confidential - Southfield, MI

IT CONSULTANT - CHANGE MANAGEMENT

Responsibilities:

• Work within a Vendor Claim Processing environment which includes multiple vendor relationships as per the business model. This includes Inventory Management, Claims Processing and E-commerce in both Mainframe and Distributed environments.
• Responsible for Change Coordination and Release Management.
• Responsible for the development of project plans and ensure the scope and approach are fully understood by all stakeholders.
• Identify and track key project milestones.
• Baseline number of resources, time spent and expenditures.
• Ensure accurate reflection of project budgets, forecasts and actual within MS Project, Agile methodologies, Clarity Tools, SharePoint and company PPM tools.
• Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule, quality and cost.
• Facilitate post implementation reviews and ensure lessons learned are carried forward appropriately.
• Participate in developing and maintaining processes, best practices, and templates relating to business systems analysis, communication standards, and general project management practices.
• Seek ways to build trust, understanding and credibility as the key ingredients in building meaningful relationships and adding value with business partners.
• Maintain project management and application development knowledge by demonstrating strong motivation in continuous learning of latest methodologies and applications in improving project management practice.

Confidential - Dearborn, MI

IT CONSULTANT - SOFTWARE SERVICES DELIVERY MANAGER

Responsibilities:

• Responsible for the successful delivery and implementation of enhancement system changes which involve consolidating multi-club members into one system.
• Applications are written in COBOL utilizing both IMS and DB2 databases. Endevor is the main staging platform for program and component changes.
• Jobs, JCL, and CA7 schedules are changed / created to accompany the necessary coding changes.
• Creating and maintaining project estimates and budgets.
• Managing project scope, possible issues and risks and reporting to the multi-group business leaders.
• Responsible for network security for Club and Travel groups.
• System changes involve both UNIX based servers and Mainframe.
• Functional requirement gathering is the main focus for business and system reporting.
• Process flows, database design, ER diagrams and data modeling are some of the documents created and maintained within our Systems Group.
• Attempting to define and implement quality standards throughout the SDLC.

Confidential - Dearborn, MI

IT CONSULTANT - PROJECT MANAGER

Responsibilities:

• Worked on the Funding Warehouse project which bundled deals for potential investors, bundling Confidential Assets (Funding Warehouse was non-existent prior to this project).
• Applications were written in COBOL utilizing both IMS and DB2 databases. Endevor is the main staging platform for program and component changes.
• Consulted with customers to define business requirements.
• Created project estimates and budgets.
• Defined and created Project Plans.
• Managed all security profile for token end users for both mainframe and server applications.
• Managed projects according to the defined schedule.
• Managed project scope, issues and risks.
• Facilitated weekly project meetings and published meeting minutes.
• Acted as the point-person for customers.
• Acted as a consultant to customers, provided expertise and influence regarding requirements, designs, options and estimates.
• Identified, designed & implemented large systems, both web and mainframe.
• Effectively consulted with customers to gather functional requirements.
• Produced detailed technical designs for IT systems, including process flows, database design, ER diagrams and data modeling. These designs were utilized by the Technical Lead and other developers (onshore and offshore) during their development.
• Defined and implemented quality standards throughout the system development lifecycle (SDLC) for all developers (onshore and offshore).
• Estimated project effort and duration and defined pros and cons for each request (Clear Choice) for customers.

Confidential - Auburn Hills, MI

IT CONSULTANT - PROJECT MANAGER

Responsibilities:

• Interfaced with InfoSys Team (offshore) and business clients to initiate enhancements to Vehicle Configuration Management and PaperCar Applications which involved Inventory Management and Supply Chain processing.
• Mainframe applications were written in COBOL utilizing both IMS and DB2 databases. Endevor is the main staging platform for program and component changes.
• Created service request documentation which included detailed design documents for system changes to be fully coded, tested and eventually implemented successfully.
• Responsible for daily job abend resolution as well as meeting System Level Agreements (SLA’s).
• Provided support to the development teams and business clients for issues that arose as part of the SDLC phases.
• Served as the key contact and administration of User ID setup and security protocols.
• Served as a Subject Matter Expert for two major engineering applications; PaperCar and Vehicle Configuration Management (VCM) and provided full support within both mainframe and web-based ( Confidential Websphere) environments.
• Responsible for maintaining up to date reporting within Rational ClearCase application which is the main tool used for status of development, file repository and systems documentation.

Confidential of Michigan - Southfield, MI

IT CONSULTANT - PROJECT MANAGER

Responsibilities:

• Worked on the Social Security Number (SSN) Elimination project.
• Took a lead role in the maintenance effort for function points within the creation of Detail Design Documentation for our team which was responsible for all Vendor Interface applications and Membership and Billing.
• Provided resource support and represented system development efforts within our group to the Business Teams.
• Responsible the successful delivery, within pre-defined timelines for all changes to COBOL programs, JCL, DB2 tables, IMS and MQ Series.
• Responsible for the successful Design, Development, Testing and Implementation phases using SDLC through every phase.
• Ultimately responsible for the successful implementation and support of system changes, which may affect processing of claims throughout the country.
• Perform project work, at all levels, for the maintenance and upgrades to FACETS based application processing as per Business Requirements.

Confidential - Dearborn, MI

IT CONSULTANT - PROJECT MANAGER - PMO OFFICE

Responsibilities:

• Responsible for successful development of software enhancements and test software for new functionality. Within enhancements, performed business requirement analysis and gap analysis to help in developing detailed design and change specifications.
• Responsible for the overall Content Control Management for mainframe releases within Warranty Systems which fed Logistic and Supply Chain Applications regarding parts placement and delivery.
• Provided documentation for the Warranty Systems Applications Group including function point analysis, architecture review board (ARB), and disaster recovery and production support manuals.
• Applied the full SDM Methodology to all Enhancements and Production Support fixes as required.
• Took a lead role in the collaboration effort with clients to design, develop and implement changes and upgrades using COBOL II/III, JCL, Strobe, Endevor, Changeman, DB2, IMS DB/DC and MQ Series.
• Responsible for the accurate and final analysis and design for creating/maintaining data warehouse for parts processing for Ford of Mexico products.
• Ensured report accuracy to business clients during all phases of the development cycle; provide 24X7 on-call support for problem resolution to both the business and technical teams.

Confidential, Troy, MI

IT CONSULTANT - PROJECT MANAGER

Responsibilities:

• Responsible for the successful development and implementation of new applications and the maintenance effort for changes to existing systems, both batch and on-line for the Replenishment and Allocation Systems. Both systems were transaction based and interacted with several systems which included Supply Chain, Inventory Management and Logistics.
• Primarily responsible and sole owner for the delivery and maintenance of the main inquiry system which utilized MQ Series with CICS and DB2 as part of this system.
• Tracked and maintained within set time lines the Coding, Testing, Implementation and Support for the processing of several applications using COBOL, CICS, MVS/JCL, Easytrieve, SQL, MQ Series, FTP, IMS, DB2, Strobe, Teradata, Crystal Reporting, TSO/SPF, SQL, Endevor, CA7, Changeman with OS/390 and AS/400 environments.
• Also, responsible for maintaining and updating of Pearl Scripts regarding transmission tasks for Dealers from HQ to Vendors.
• Took a major role in the systems analysis effort for new development and modifications which included involvement with data modeling, string and regression testing.
• Provided direction for scheduling and implementation of technology to be used.
• Created and maintained RACF rules for project members.

Confidential  Mississauga, ON

TECHNOLOGY SOLUTIONS CONSULTANT

Responsibilities:

• All applications had to take in account both internal and external processing procedures, as The Mutual Group had outside agents that submitted policies and forms.
• Designed and developed new system applications and maintained existing systems utilizing the full spectrum of the system development life cycle (SDLC).
• Main skill sets included COBOL, PL/1, DB2, IMS, Telon and MQ Series.
• Gathered and performed Gentran (ANSI X12) EDI mapping for data requirements and changed specs within the scope of Divisional Life Insurance and Investment application processing.
• Performed Gentran EDI error processing/handling in relation to the Agent’s online investment applications.
• Designed and developed enhancements to new and existing batch and online system applications.
• Made extensive modifications to the Life systems utilizing SAS.
• Created and maintained Management Reporting utilizing COBOL and FOCUS through standard structured reporting cycles.
• Demonstrated strong analytical and organizations skills through problem solving, multi-tasking and sound judgment decision-making.
• Created and maintained documentation for both technical and business teams.
• Performed many concurrent tasks and priorities with both internal and external clients.

Confidential - Scarborough, ON

SYSTEMS ANALYST

Responsibilities:

• Supported and maintained existing COBOL, MVS/JCL code, as well as, created new system applications through Change Analysis, Programming, Documentation, Testing and Implementation.
• Projects included Y2K, automation, data analyzers and teleprocessing applications.
• Supported development efforts within Fire (Property and Casualty) Insurance applications, which included claims processing, productions support (break/fix) and enhancements utilizing COBOL, JCL, IMS DB/DC, DB2 and Strobe.
• Gained knowledge and hands on experience of Easytrieve, FileAid and SQL.
• Provided production support as needed to various groups.
• Served as a technical lead regarding systems documentation.

Confidential - Whitby, ON SYSTEMS ENGINEER

Responsibilities:

• Supported end users within a LAN environment (Distributed Systems).
• Coordinated the effort for repair, service and upgrade of hardware.
• Gained technical experience in repairing and servicing hardware / software issues.