SUMMARY:

• Business requirements analysis - Insurance Industry
• Agile Software development in Insurance Industry deployments
• PMO Process and tool definition
• Workflow Analysis and Process Redesign eCommerce Scalability and high availability
• Customer facing eCommerce Solution Delivery
• Adept at Client and Team Relationship development
• History of learning and training new systems quickly
• Business and Functional Requirements Definition and scope freeze management
• Business Service Management Consulting
• External Vendor Management and oversight
• Strategic Support for System Deployments
• Web applications Training Course Development
• Phased Healthcare IT software deployments and support
• Project Management consulting for Change and Asset Management solutions
• Corporate Operations and Contracts Management

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Bloomington, IL

Responsibilities:

• Refining gaps in project management office processes through tool modifications and revising process documentation for large Confidential Projects
• Defining Confidential PMO best practices for projects in Agile and Waterfall environments
• Managing efforts to establish a framework and structure for the Information Security Program, assess the program’s overall maturity, and outline its goals to define its future state of maturity to monitor and proactively prevent security risks to Confidential
• Initiating and defining projects to revise how Compliance Risk Change processes are enhanced to resolve changes using the Archer system, within 30 days vs. the 90 days from the existing processes
• Managing the Comprehensive Risk Assessment for the entire Confidential calibrating using NIST Cyber-Security Functions and Information Security Program Components to show the risk landscape and define strategic workloads and implement risk controls to reduce the vulnerabilities to Confidential

Program Manager

Confidential, Chicago, IL

Responsibilities:

• Managing defect and incident resolution using Remedy to support SCRUM development of the Document Management Application and enforce on schedule deployments, using the risk management process as necessary to have Infrastructure component deliveries active before deployments
• Managing the Underwriting Transformation Portfolio
• Defining business requirements and prioritizing backlogs for ten projects preparing for planned Sprints within the Underwriting Portfolio
• Resource planning to develop and deliver on business requirements established for Underwriting Portfolio Projects
• Managing Infrastructure component support transition from an external vendor transition to TCS
• Developing reporting processes for project intake efforts
• Managing project managers on portfolio and monitoring the progress of their projects
• Onboarding Project Managers for CNA insurance project portfolios

Implementation Coordinator

Confidential, Bloomington, IL

Responsibilities:

• Application Deployment support through ITSM Change Management Standard and ITIL Best Practices for Enterprise Platforms
• Release Planning support in an environment using Scaled Agile Framework
• Scheduling component deployments at Sprint completion to prepare for application showcases.

IT Project Manager

Confidential, Pleasanton, CA

Responsibilities:

• Performing workflow analysis for ‘Card not Present’ transactions to define the functional specification to comply with new PCI requirements in preparation to encrypt the KP.org site and eliminate site credit card data vulnerabilities
• Managing vendor engagements for conceptual analysis and strategic direction

PMO IT Project Manager

Confidential, Pleasanton, CA

Responsibilities:

• Developed application deployment roadmaps to define functionality availability at key times associated with Medicare claim submissions required by the Center for Medicare and Medicaid Services
• Managing ICD-10 and SOX-compliant Application Implementations for the Confidential Encounter Data Submission program ($4.5M annual budget - 4 successful releases in 2014 using SDLC best practices)
• Streamlined Software Change Control process to standardize software deployment cycles and contain scope realization costs
• Resource management involving Solutioning, Development, and Test (internal and external) teams
• Prepare staffing plans and justification to support long range financial planning activities

Project Manager

Confidential, Walnut Creek, CA

Responsibilities:

• Subject Matter Expert for Confidential Summary of Benefits and Coverage document content and production.
• Performed workflow analysis to develop use cases for document content approval and process refinement
• Championed process improvement projects and training course development supporting streamlined process rollout (Reduced production time from 45 days to 10)
• Managed and tracking of SBC documents and their required language translations for multiple stakeholders and employer groups
• Interface with Senior Management and Regional Partners for Workload Development and metrics reporting

Franchise Business Consultant

Confidential, Antioch, CA

Responsibilities:

• Qualifying and educating candidates (both financially and procedurally), via phone and WebEx, to partner with them to purchase a suitable franchise
• Prepare presentations on franchise brand details to realize client goals of business ownership
• Developed specific and directed advertising campaigns with Franchise Brand Managers to find new prospects
• Initiated CRM application preliminary business requirements development specific to Franchise Consultants lead management processes

Confidential, Brisbane, CA

Technical Product Manager

Responsibilities:

• Managed a cluster of projects to provide High Reliability (1500 orders per minute) to the Confidential website during Holiday periods through heavy cloud stress testing using synthetic product items and site architecture modifications - Resulted in zero site downtime between Nov. 1 and Jan 6. Reduced Holiday website downtime from six hours to zero through entire Website Stress and Load Testing (Achieved Black Friday sales goal of $23.5M)
• Test Planning with internal and External Vendors teams, Requirements definition, Synthetic Data Creation for regular website items and photo products, and Test Execution Management
• Orchestrated twenty-four separate tests on production and test environments to meet objectives derived from Omniture Web Analytics data and business community holiday projections
• Implemented emergency changes to resolve bottlenecks at multiple layers within website layout
• Led process improvements within the PMO and developed tools for all phases of software releases
• Defined business requirements for customer-facing applications launched on Confidential, including a workflow analysis of Confidential to external website interface protocols

Confidential, Mountain View, CA

Senior Project Manager

Responsibilities:

• Remedy Software Product Deliveries - Incident Management, Asset Management, Change Management (ITSM 6.x & 7.x)
• Pre-Sales Support and business requirements analysis - RFP response, SOW Development and Review, Cost Estimation, Resource Allocation
• Bi-Coastal Resource Management - Consultants both in & outside the company, from U.S. and India
• Increased client understanding of services delivered through Continuous Process Improvement
• Resource Performance Appraisals - performed annually

Confidential, San Ramon, CA

Software Analyst - Software Project Manager

Responsibilities:

• Managed legacy data migration from EverDream system to Remedy Incident Management and post-implementation activities to support new company-wide Remedy Help Desk and Change Management product installations.
• Championed Software Technology Insertion and Pilot Programs -
• Patient Satisfaction Survey Kiosks in physician’s waiting rooms
• Web application for providers to retrieve Clinical Profiles and request patient exclusion for no longer meeting the criteria defined by specific Clinical Measures
• Evaluated level of patient care for Diabetics during Client/Server application implementation
• Developed specific training courses and system documentation for Web/ Client Server Applications.
• Evaluated RFI responses of Disease Registry software product vendors.

Confidential, Antioch, CA

Director of Operations

Responsibilities:

• Reduced Firm operating expenses by 15% by managing IT network and server operations.
• Developed and delivered personalized training courses for web-based applications.
• HR Benefits Implementation and Administration for 49 employees.
• Managed contracts and teaming agreements between prime and subcontractors.
• Deployed consultants with appropriate skill sets where resources are required.
• Ensured client satisfaction through performance monitoring.