OBJECTIVE:

I am looking for opportunities to lead a team, with a high degree of visibility and a high business impact. I have a strong drive to prove the impact of my strategies by dominating sales goals for the entire fiscal year. My objective is to find a team that can exploit my skills in the interests of creating a success story within the organization, resulting in the elevation of the leaders that I serve and the morale of the employees whom with I work.

SUMMARY:

• I am adept at anticipating business needs and delivering elegant BI solutions that align with organizational objectives. I thrive in an ambiguous environment by generating innovative ideas that map to the big picture. Regardless of my role I emerge as a leader, able to drive business strategy by creating the right pairing of talent with project. My extensive experience has afforded me the opportunity to take on highly visible roles, but I get my satisfaction from helping others succeed.
• Over 17 years of combined experience in sales, ecommerce, reporting, analytics, business intelligence, program management, and project management.
• Ability to direct multiple, complex projects from the planning stage to project completion within strict project deadlines.
• Organized, motivated, and detail - directed problem solver that inspires others through my own example.
• Demonstrated ability to translate the requirements of internal and external customers into prioritized strategies and produce measurable results.

PROFESSIONAL EXPERIENCE:

Technical Project Manager

Confidential, Seattle, WA

Responsibilities:

• Assisted two senior directors (Big Data + Reporting & Analytics) within Confidential by serving as the primary point of contact for our Confidential corporate customers Confidential, Confidential, and Confidential Studios regarding data services and reporting products.
• Utilized the Kanban method via Jira to optimize the workload for the Big Data team, setting expectations for customer products and services by leveraging our reporting capabilities to demonstrate that we prognosticate the customer business needs better than anyone, while producing higher quality in significantly less time at a fraction of the cost.
• Led the development of various dashboards that were of critical import and highly visible by measuring the needs of “varied” customers against the capabilities of selected products, as well as the skill set of available resources. This drastically increased company usage of products that are efficient and inexpensive to build, with the added benefit of improved performance in data calculations.

Data Scientist - BI Architect - Report Developer

Confidential, Redmond, WA

Responsibilities:

• Worked on the Windows Online Store production team ($2.5B annual sales) reporting on all e-commerce sales and promotions, including merchandising efforts, web traffic (e.g. - Omniture), and resource hours (e.g. - TFS).
• Created the SPUD Cube (architected and built with full automation via SQL Azure). First Online Store reporting system to report resource hours, sales, promotions, and web traffic together.
• Performed multiple data analysis projects that helped to develop business strategy.
• Designed, developed, and supported all Excel, SSRS and Power BI reporting.
• Created the “Insight Of The Week” communications that led to the development of reporting systems that produce net ROI for sales promotions.

Tech Delivery Manager - SP Architect - BI/Reporting

Confidential, Bothell, WA

Responsibilities:

• Worked with the Service Transition team to roll out Confidential software product changes.
• Created the STRE data mart (a multi-server, Tier II enterprise application) to meet the reporting needs of multiple teams
• SharePoint 2007 migration to SharePoint Online - SharePoint SCA and developer
• Multiple disciplines that include the following: Database Server Architecture, DBA, Automation, SharePoint Developer, Client/Server Architect, Report Development, Dashboards, Scorecards, Reports, Statistics, Data Modeling, and KPI's.

SharePoint Architect

Confidential, Redmond, WA

Responsibilities:

• Colleagues at Confidential and bluLink reached out to me for some short term assistance with the design of a specialized SharePoint environment.
• Assisted in the migration from SharePoint 2007 to SharePoint Online (with TFS 2012).
• Served as the SME for the reporting component of this project, providing the architecture and requirements.

Senior Solution Manager

Confidential, Redmond, WA

Responsibilities:

• Joined the WWLM (World Wide Lead Management) team with the mission of acquiring quality leads from marketing events and then assigning those leads to the appropriate sales teams.
• Provided solutions that helped to improve the quality, quantity, and speed of leads for the sales team, resulting in increased revenue for Confidential .

Senior Program Manager

Confidential, Redmond, WA

Responsibilities:

• Worked on the SharePoint Online (SPO) team supporting the largest clients at Confidential, including all government contracts.
• Developed two dashboards to support the SPOD Operations team regarding CU, B2B, and V2V upgrades.
• Extensive work with TFS creating WIT templates, complex queries, and reporting.
• Developed several processes for the SPOD Ops team
• Created a meeting called The Post Mortem to drive improvement for future projects.
• Designed the Post Mortem Report. (See work portfolio for example.)
• Built an escalations support calendar for 24x7 support.
• Created an end to end reporting solution that pulled 4+ teams into a single TFS template (a complex hierarchy of scenarios, features, tasks, and bugs), replicated out for each customer and used by the various ops teams to record their work and hours for customer upgrades.
• Built a SQL reporting database on the TFS reporting server that pulled in and aggregated the TFS data every 5 minutes for consumption by a very complex SSRS dashboard.
• FBI screening for MGMT1 and MGMT2 clearance.

Technical Project Manager

Confidential, Redmond, WA

Responsibilities:

• Worked on the Customer Experience Management (CEM) team supporting the third most successful survey program at Confidential for Premier and MCS services. The surveys spanned over 140 countries and 43 different languages.
• Played a key role in the transition of multiple survey systems to one globalized IT system (MSVoice) for Premier and MCS survey programs.
• Built, tested, and launched multiple reports that serviced stakeholders in the field using Excel, PowerPivot, and SSRS.
• Created and presented a minimum of 4 slides in every MBU meeting, with over 50 key stakeholders from around the globe in attendance.
• Multiple Program Management achievements:
• Designed a triage program for the global Tier 3 level support queue.
• Created a team knowledge retention program.
• Managed cross-training schedules for the CEM team.
• Created business cases, peer reviews, and research based proposals for initiatives within CEM operations.
• Team Building - Wrote job descriptions, reviewed resumes, performed phone screens, and led face to face interviews, and selected new hires.

Business Analyst - Lead

Confidential, Bellevue, WA

Responsibilities:

• Partnered with various Confidential Sales and Finance teams to set and shift over 5 billion in sales quota for corporate accounts in North America.
• Developed large scale multidimensional database models for monthly and quarterly quota shifts, which successfully delivered data to incentive compensation team. supported team initiatives regarding the increase of consistency, reliability, and accuracy in quota models. Set and reviewed requirements within BRDs and FSDs for the Confidential IT team.
• Built and assisted with development of new and existing data models for FY quota set.
• Created new and administered existing models Processed all quota shifts, audit results, and views for stakeholders and incentive comp.
• Developed best practices for management of sales quota with emphasis on data integrity and business ethics.
• Successfully overhauled multiple, outdated quota models with disparaged data sources into a single database model with a reporting cube. This project has potential for global adoption with significant reduction in resource hours across multiple teams.

Project Manager II

Confidential, Redmond, WA

Responsibilities:

• Managed all communications between product testers and executives for the Developer Division Customer Connection team for the Confidential Visual Studio and .NET Framework product.
• Built the Report a Bug site that is displayed in the Visual Studio product help menu.
• Created monthly reporting and PowerPoint slides regarding product status for Confidential Senior Vice President, S. Somasegar.
• Managed communications between bug triage team (CSS), located in China, and Confidential ’s developer division.
• Created the Visual Studio and .NET Framework customer data scorecard. Applied trending and KPIs across Visual Studio versions and builds, and accurately predicted when to release a new build for testers.
• Worked with Technology Adaption Program, MVP, Visual Studio Industry Partners, and Influential customers to resolve issues with the Visual Studio product.
• Administered several (Limited Customer Technology Previews) LCTP releases.
• Administered and upgraded four customer “Connect” web sites.
• Created and maintained the DevX Customer Connection reporting site, used to drive daily product meetings for the Visual Studio team.

Program Manager

Confidential, Redmond, WA

Responsibilities:

• Directed a small team of project managers through all phases of deployment projects. (Waterfall and Scrum project management methodologies, depending on project.)
• Managed up to 25 deployment projects simultaneously, each having Project Managers, MCSEs, Procurement Specialists, and Data Center Technicians under my leadership using the scrum project management methodology.
• Managed the procurement of data center hardware. Tracked and verified all orders.
• Directed end-to-end solution reviews, which resulted in better alignment to business strategy and ensured plan/strategy buy-in.
• Provided quantitative improvements in operational efficiency and effectiveness for service, sales, and marketing teams.
• Created the Operations Scorecard Generator tool using SQL Server 2005, Excel, and SharePoint. The tool is mostly automated in collecting, scrubbing, and integrating data from twelve sources into one warehouse. SSIS packages were automated to aggregate the data for all Confidential Properties.
• Created a vendor database for tracking vendor hours by project. The database was used by two teams, and provided several automated reporting features for managers.

Senior Reporting Analyst

Confidential, Bellevue, WA

Responsibilities:

• Worked for the corporate travel e-commerce site Confidential and was responsible for developing and automating corporate reporting systems, report design and enhancement, and enforcing data integrity for all corporate customers.
• Produced multiple reports at the request of customers. Solutions provided accurate metrics and analysis to assist customers in making vital business decisions.
• Fully automated and produced daily, weekly, monthly, quarterly, and yearly reporting for many of the nation’s top corporations. (SQL Server, Business Objects, VBA)

Senior Business Systems Analyst

Confidential, Seattle, WA

Responsibilities:

• Worked as part of the Pricing Strategy and Analytics team to develop effective pricing strategies to optimize and maximize the balances for all interest bearing deposit products.
• Provided data modeling tools, forecasting tools, and pricing elasticity models for product managers to make weekly rate changes in accordance with pricing strategies.
• Responsible for creating and compiling the weekly pricing recommendation report. Executive officers including the CEO were on the mailing list for this report.
• Managed the development of a SAS database for WaMu interest bearing deposit product interest rates and national competitor rates. (Agile and Scrum)
• Developed a database to allow product managers to log in to a central location and submit weekly rate changes to the Technology Solutions Group.

Senior Business Analyst

Confidential, Seattle, WA

Responsibilities:

• Worked with management to develop meaningful reporting tools and custom reports to aid in executive management’s ability to estimate the overutilization and underutilization of company resources.
• Architected and developed a new reporting tool called the Resource Forecast.
• Original tool built with VB, VBScript, VBA, and Excel
• Used the Atlas methodology to re-build the project in SQL and ASP.NET.