SUMMARY:

• Effective program & project Manager with over 15 years of solid project and program management experience. Industry focus in bio - pharmaceutical, pharmacy retail and PBM companies. Deep skills in both technical and business functional areas. Strong management background in areas of risk management, quality / regulations compliance, cost control, strategic governance and PMO adherence. Facility with varied SDLC methodologies including Waterfall and Agile approaches in a regulated/validated environment. Have relevant Big 6 consulting, cross-functional organizations and offshore resource management responsibilities. Hands-on with project-based productivity tools like MS Project (Server), Clarity, Plainview Innotas, Sharepoint and MS Office (Word, Excel, Powerpoint and Visio).
• Managed a program for a major pharmaceutical company responsible in delivering critical analysis applications and capabilities to a group of medical scientists supporting research and safety surveillance using SAS tools (JReview). Improved deployment throughput and efficiency. Reduced cost of deployments by at least 25%.
• Facilitated definition and monitoring of strategic (governance) initiatives to address consumer adherence to products and programs of a major pharmacy chain. Identified creative initiatives (projects) like early registration, refill notices, reminders and return to stock - meant to increase member loyalty and retention. Strategic initiatives estimated to increase adherence by at least 10%.
• Managed country-wide program rollout of key operational alignments between clinics and front retail store for a major pharmacy chain. Operational alignment realized synergy between clinic and store personnel through redefinition of roles and responsibilities critical to customer/patient experience. Program increased foot traffic by 10% across retail stores and clinics with incremental contribution to overall revenue. Program required extensive change management and HR training.
• Managed project for a consumer online prescription plan shopping application in support of the Obamacare Exchanges. The application allows the consumer to identify and select plans based on medication needs as well as financial priorities. It uses back-end PBM/claims process modules to report drug pricing, utilization medication edits and exceptions, drug formulary information and plan benefits coverage data.
• Managed a portfolio of projects (maintenance releases) as large infrastructure / application upgrades for a mission critical front office system of a major staffing and professional firm. The major upgrade required extensive regression, system testing, quality controls and risk assessment as well as complex release management (due to the parallel run of the new system with the existing operations. Managed a portfolio of projects - reporting key financial data to executive, senior management and steering committees.
• Managed a project for third-party billing system enabling direct commercial health plan clients to bill downstream health organizations (third party clients) with price margins. The system provides the PBM some leverage in winning clients who are able to pass some administrative cost to their clients. Although not directly producing revenue to the PBM, the system is expected to generate new and to retain existing clients in order to realize over 500M in revenue benefits.
• Managed a project for a benefit / Rx Claim adjudication application that streamlines the coordination of member benefits (or mutual coverages) at point of retail drug sale. The single transaction coordination of benefit makes the consumer experience at point of sale more efficient and pleasant. Reduced needs to engage expensive calls to support/desks will provide time, money, and consumer goodwill benefits for the PBM.
• Managed a PMO for a major health solutions company. Established a project portfolio practice for projects across functional areas. Portfolio information included quality health indicators, risk dependencies and project financials using earned value analysis, project milestones and interdependencies, and highlights in risk management. Implemented guidelines and standards.

PROFESSIONAL EXPERIENCE:

Confidential, North Chicago, IL

Program / Senior Project Manager

Responsibilities:

• Defines project scope and requirements.
• Controls project schedule, cost and resources.
• Executes risk management strategy.
• Facilitate project communication plan and delivery.
• Chairs program governance and steering committee meetings.
• Formulates and executes program strategy.
• Acts as technical liaison between IT and business cross-functional areas.
• Manages onsite and offshore resources.
• Works with PMO governance for compliance to standards and procedures.

Confidential, Northbrook, IL

IT PMO Project Manager

Responsibilities:

• Managed the full project lifecycle for the implementation of enterprise-wide digital applications.
• Managed stakeholder engagements.
• Negotiated with clients and vendors and Senior Management in accomplishing project objectives - plans, schedules, milestones, and deliverables.
• Managed changes in project scope, risks mitigations, and devised contingency plans.
• Managed projects with budget of over 40,000 hours.

Confidential, Deerfield, IL

Program Manager

Responsibilities:

• Managed business program/product portfolio.
• Helped in the development of strategic roadmap.
• Identified opportunities and areas of increasing risks and competitive advantage.
• Facilitated communication and integration of various programs/projects across corporate functional areas.
• Chaired steering and executive level meetings.

Confidential, Northbrook, IL

PMO Project Manager

Responsibilities:

• Managed product development and delivery including business requirements definition, construction, testing, risk assessments and resource allocations.
• Products / applications include RxClaim, pricing, and formulary systems.
• Engaged both internal and external clients, third party vendors and Senior Management in accomplishing project objectives; plans, schedules, and tracks project timelines, milestones, and deliverables.
• Contributed to best practice setup of PMO standards and procedures.

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Managed a universal healthcare readiness program for a major healthcare company.
• Executed full SDLC for initiatives on Eligibility, Enrolment and Policy Fulfillment.
• Operated project delivery and controls under a PMO setup with very strict governance and compliance to a highly structured methodology.
• Interfaced with regulatory agencies.

Confidential, Milwaukee, WI

PMO Project Manager

Responsibilities:

• Managed complex projects in full systems life cycle under a PMO governance.
• More notable projects included data conversion, technical architecture migration, application deployments, Language Translation and technical improvements initiatives.
• Project resources from cross functional areas.
• Responsible in designing project/program guidelines and standards, defining project charters, preparing project financials, quality controls and risk assessments and stage gate documents, projecting, forecasting and monitoring schedules, resources and budgets; managing risks, defining quality and risk mitigation procedures, and managing portfolios of projects for reporting to senior management.
• Ensured proper communications and alignment of stakeholders and steering committee management.
• Developed process for review, approval and archiving projects and lessons learned.
• Project administration through Sharepoint, CLARITY, Open Workbench and JIRA PM tool. Technical environment: JAVA, BOND, ORACLE

Confidential, Chicago

IT PM consultant

Responsibilities:

• Performed project feasibility, ROI and market study.
• Setup business structure.
• Established policies and procedures.
• Developed business plans and marketing strategies.
• Designed, developed and implemented operations and back-office support systems including accounting, payroll, benefits, tax and financials, and web presence.
• Managed sales cycle including client relations, contracts and project management.

Confidential, New Jersey

PMO Manager

Responsibilities:

• Developed and managed central project/program management.
• Designed and implemented best-practices project management standards.
• Lead multi-disciplinary teams to deliver overall integrated solutions for seamless client experience.
• Managed cross-functional and complex project portfolios - evaluating and producing accurate statuses for executive management committee.
• Mentored project managers in the use of PMO standards and templates. Managed cross-functional teams.

Confidential, New York

Systems Manager

Responsibilities:

• Managed the day-to-day operations, maintenance and development of the core underwriting application used by the various national companies of Confidential .
• Developed strategic plans and directions for systems department.
• Built relationships with business owners and stakeholders.
• Managed over 20 consultants -- including OFFSHORE resources.
• Provided directions and purpose to the team.

Confidential, New York

Consulting Manager

Responsibilities:

• Major projects include development and installation of Tax Information Systems (TAS) for various state and federal agencies.
• Technology platform for TAS includes COBOL, DB2 and CICS. Project size average 40 FTEs with budget over 6 million USD. Some highlights of major engagements include: