SUMMARY:

• 10+ years experience as a team member in various roles and capacities related to Software Application Testing and Quality Assurance
• 10+ years experience in working with the Software Development Lifecycle (SDLC) models to maximize achieving organizational goals using V - Model, Waterfall and Agile Methodologies
• 10+ years accountable for all phases of testing for project and full releases (Unit Testing, System Integration Testing, User Acceptance Testing, Regression Testing, Infrastructure Testing)
• 10+ years experience with test analysis, test coordination, resource allocation, executive status reporting, metric analysis, cross-functional testing, troubleshooting, contributing to business requirements and performing root cause analysis on defect findings
• 9+ years of experience in Financial Services (Banking Industry domains: ATM Technology, Banking Fraud & Claims, Digital Financial Center, and other Banking Channels including eCommerce, Mobile Banking, Deposits, Home Loans, Mortgage and Wealth Management)
• 5+ years experience establishing Testing Center of Excellence Best Practices, Standards, Audit Requirements, Test Metric Reporting, Project Control and Management, and Lessons Learned
• 5+ years experience managing QA Teams of < 15 resources Onshore and < 50 resources Offshore
• 3+ years senior test management experience (Project Test Manager) over project level testing
• 3+ years experience as Test Lead over proof of concept and application migration initiatives

TECHNICAL SKILLS:

Testing Subject Matter Expert (SME) on the following platforms: Mainframe, Client-Server, Web Application in a variety of areas such as Windows and IBM mainframes based systems (FILEAID, CICS), JAVA UI Client, Bladelogic and TOAD for logs and Oracle Database, WebServices Testing tools like XML, SOAP UI and Fiddler

Testing Subject Matter Expert (SME) in the following types of testing:  Automation, System Integration, UAT, End to End and Functional, User Interface, Performance, Usability,

Testing Tools and Utilities Test Management Tools:  HP Quality Center 12 (HP ALM), SharePoint, VISIO, Rally, TOAD, Clarity, MS Project & MS Office, Automation testing using UFT/Tricentis TOSCA, C/C++ programming language, Java, SQL concepts, DB2, MS Access, JIRA

PROFESSIONAL EXPERIENCE:

Project Test Manager

Confidential, Charlotte, NC

Responsibilities:

• Track changes in requirements, scope, and other potential impacts to the test effort.
• Contribute to the business and technology efforts during Joint Application Development (JAD) sessions.
• Lead projects in both Integrated and Monthly (Agile) release timelines.
• Lead test team and manage test preparation and execution activities, ensure timely delivery of various testing milestones.
• Document the Test Strategy and Detailed Test Plans as per the target test methodology.
• Produce project and program level defect reports, daily test status reports, and test summary reports.
• Provide updates to stakeholders and assist the Project Manager in assessing test risks.
• Facilitate meetings and discussions with project stakeholders on all test engineering related topics including defect analysis, risk assessments, test execution goals, execution results, etc.
• Manage overall validation of (in-scope) enterprise applications on various software configurations.
• Conduct test effort estimations and manage them throughout various phases of the project lifecycle.
• Analyze and assess all project artifacts including stakeholder, business, and technical requirements.
• Assess and plan for test automation using advanced automation tools like Tricentis TOSCA.
• Implement and perform feasibility analysis on automation tools towards continuous test improvement.
• Pilot automation framework to TOSCA with the end goal of fully migrating all UFT scripts to TOSCA.
• Manage multiple projects and stakeholders across multiple cross-functional teams.
• Working closely with offshore manager to bring value added test solutions to project stakeholders.
• Coordinate with support teams like Environment, Performance, and Release Managers for test activities.
• Point of contact for clients on Testing Signoffs and Approvals.

Confidential, Charlotte NC

Project Test Manager/ Sr. Project Lead

Responsibilities:

• Manage multi-application (20+) projects and facilitate testing End-2-End.
• Manage 10+ projects simultaneously per release.
• Organization, Coordinate and Management of overall project testing activities.
• Conduct Quality Center training.
• Create project estimates, and align resources based on capacity allocations.
• Coordinate documentation of test scripts, Dashboard reports, and Go to Green Plans.
• Improve team and organizational process towards greater efficiency and increased productivity.
• Contribute to Master Test Plan, Test Objectives, and Requirement Traceability Matrix.
• Provide Change Control analysis and establish Data Management requirements.
• Co-ordinate data support for different upstream and downstream applications whenever needed.
• Schedule and prioritize test execution based on constraints, dependencies, and blocking issues.
• Serve as defect manager and ensure all defects are properly assigned, reviewed and escalated daily.
• Create Integrated Project Work Breakdown Structures (WBS) and closely monitor & report variances.
• Create Requirements Traceability Matrix and trace requirements to relevant scripts.
• Facilitate defect triages with impacted development team for fix, deployment, and re-testing.
• Get involved in Joint Application Development session for requirements gathering and analysis with clients for new initiative/enhancements.
• Represent the team in leadership meets to raise and discuss the issues encountered in various phase of a validation life cycle.

Confidential

QA Offshore Lead/ Business Analyst

Responsibilities:

• Analyze and review business requirements.
• Monitor and report variances in planned effort.
• Create and finalize Test Plans with input from various stakeholders (PM, TSM, BA, business team, etc.).
• Review Test Cases, RTM and clarify the issues and concerns raised by onshore team.
• Active participant in offshore defect meetings and resolution triages.
• Lead test planning and test execution for projects from offshore.
• Serve as primary point of contact for query tracker for the offshore team.
• Facilitate closure of queries and clarifications coming from offshore to close knowledge gaps.
• Complete all audit and compliance tasks.
• Project closure and Quality Assurance Sign Off from offshore.
• Serve as primary point of contact to resolve production issues with stated SLA.
• Track and distribute status to the onshore team on the daily testing activities.
• Manage offshore QA team and ensure the status of each project and resource is captured daily.
• Review team allocations and monitor resource burn rate for financial management reports.

Senior QA Tester

Confidential, Charlotte, NC

Responsibilities:

• Prepare test scope, approach and plan.
• Frame Test Scenarios from requirement specifications.
• Prepare test cases for the various types of test areas.
• Perform System and Integration testing.
• Identify, analyze, log, and track defects to a terminating status.
• Responsible for all Test Reporting, Status Reporting, Updating Test Results Matrix and Status Reports.
• Coach newly on-boarded resources to the team and conduct knowledge transfers.
• Create training manuals and other documents to facilitate knowledge transfers.
• Establish and maintain scripts in Quality Center Test Plan and Test Lab modules.
• Conduct script peer reviews and facilitate approvals before uploading to Quality Center.
• Monitor defects daily & report status during daily and weekly project meetings.