technical Manager Resume
Winston-salem, NC
SUMMARY:
- Extensive experience in Information Technology, strategic planning, migrations, transitions, transformation, setting up on/offshore model, building the PMO organizations and data centers of large engagements. Confidential is a certified Project Management Professional embedded with technical certifications.
- Confidential has worked as a Program Manager in the Life Sciences practice. Currently works for Confidential as a Senior Program Manager providing leadership and technical expertise in the application development portfolio and in their Oracle R12.2.4 upgrade. Prior to this, he has worked as Technical Manager. Prior to that, he has worked with Confidential as Technical Manager since Apr 1998.
- Confidential is a hands - on leader with proven track record of guiding project teams as well as implementing the programs in numerous client environments for Pharmaceuticals, Healthcare, Banking, Telecommunications, Retail and Supply chain. He has immense experience in the global security strategy, FDA, cGxP, HIPAA & SoX regulated project implementations, managing business unit’s P&L, creating MSA, RFI, RFP, vendor management, PCI compliance and project audits.
- Confidential has experience in working with various GEO’s customers and successfully delivered the application deployments and transition of various business verticals.
PROFESSIONAL EXPERIENCE:
Confidential, Winston-Salem, NC
Technical ManagerTechnologies: Oracle Financials 11g/12c, Oracle DB 11g/12c, Java, J2EE, ADF, VBScript, CSS, XML, SoA, SVN, Weblogic, team site, Unix, Shell Script, Primavera PPM tool, ServiceNow ITSM, TOAD, MS Office 2010, COTS, Selenium automation, SoX, OBIEE, DWH, HP QTP, Proprietary UAT bug tracker tool, DWH, Mobility (IDE)
Responsibilities:
- Define the strategy and create the R12 upgrade implementation plan for Finance and Supply Chain eBS suite of applications
- Plan, Develop & execution of data migration & Robust Testing strategy for both Finance and Supply Chain (Order2cash) applications
- Project Plan/Sprint plan Preparation, execution, monitor & controlling in Primavera by working closely with Product Owner and business stake holders
- Member/Vendor screening process application development as per FDA compliance standards
- Build the infrastructure, installation of Oracle RDBMS & Weblogic in order to integrate with 3rd party compliance software for screening process
- Deployment of Shell script automation to process the member/vendor’s daily and monthly updates to compliance system prior to their screening
- Upon successful screening outcome, ensure to release the payments (royalty/commissions) to the eligible members/vendors aligned to the Office of Foreign Assets Control (OFAC), Professional Exposed Personal (PEP) and SoX standards
- Coordinate across teams in-house as well as Oracle Managed Cloud Services & Oracle Support to ensure the solutions identified are propagated to the production instances, per schedule through controlled the Change Management Requests
- Product recall application development using OBIEE and integrated with DWH to fetch/sync the real time inventory, purchase orders, forecast data
- Build & Implemented the new application using Oracle store procedures, SoaP UI, integration via web service calls towards COTS tool for OC payments as per compliance & regulatory requirements
- Involved in RFP, vendor selection criteria, completing 3rd party risk assessment process, NDA preparation discussion in identifying the OC payments vendor
- Development of new interfaces to the dependant upstream/downstream i.e. Member registration, Customer service & RO payments
- Run the daily scrum calls and review the user stories progress aligned to the sprint planning/product backlog
- Define the program level KPIs and track all the projects progress through dashboard reporting using Primavera
- Responsible for PCI compliance deliverables, support audits & evaluation of IT KPIs
- Guidance in building the enterprise level frame work that will help in meeting stake holder needs and in achieving the organizational goals
- Consistent reporting mechanism to the leadership team through effective tracking of ROI against the IT spend from Primavera
- Manage the Selenium automation team to address and implement the End User’s incidents & change requests
- Effective risk assessment, building risk response plan and the contingency plans for the unforeseen risks
- As part of Enterprise Treasury initiative, standardized the payment file format towards multiple banks to improve scalability of the payment process (payment types includes EFT, Wire, Check, APS, Positive Pay, Bank Account & Credit Card Reconciliation)
- Release planning by consolidating all the related change requests and ensure that the new changes developed in 11i are retrofit to the latest version 12.2.4
Confidential, Rochester, NY / Raritan, NJ
Medical devices manufacturer
Technologies: SAP ECC 6.0, Oracle DB 10g/11i/12c, Java, J2EE, JSP, VBScript, CSS, XML, SoA, SVN, Weblogic, CA Clarity PPM tool, ServiceNow ITSM, TOAD, MS Office 2010, MS Access, Informatica, COTS, DWH, HP QTP, ASP.NET, C#, MS SQL Server 2012/2014,TFS, SharePoint 2010, Drupal CMS, HIPAA, SoX, cGxP, Trackwise EQMS, Veeva (cloud based), SaaS Products (in commercial space), HP QTP, Google Analytics, Search Engine Optimization, LoadRunner, JMeter, Jira, Mobility (IDE)
Responsibilities:
- Program management of all tasks pertaining to migration of suite of applications that caters to customer relationship management, sales & marketing, supply chain business and integration with ERP modules (SAP MM, SAP SD and JD Edwards)
- Identify all the applications that are dependent on SSL certifications, SMTP, DMZ and Load balancing and ensure that they are ready for the application teams on time
- Developed scoping level HIPAA implementation project plan
- Help in building the governance structure and create the organizational KPIs that gets cascaded to all the portfolio deliverables
- Architecture, HIPAA and other healthcare compliance, development, implementation, and integration projects spanning numerous platforms and operating systems
- Run the load testing and functional testing using JMeter on critical web applications
- Analyze & measure the performance of business critical applications and web services
- Coordination of application migrations, including GxP, SoX and other regulated systems non GxP
- Collaborated with ServiceNow ITSM implementation team to provide the necessary inputs from applications perspective i.e. building the knowledge articles, knowledge base, capturing database/servers configurations
- Plan, create and manage the program/project plans for the applications migration & to build the infrastructure for the new data center
- Ensure that all the licenses are in place for the application and database servers
- Prior to application migration, run the vulnerable scans on all the websites to make sure that no cyber threats identified
- Part of governance team in defining the BCP/DR strategies and implementation
- Veeva cloud based application implementation in Sales and Marketing commercial track
- Collaborate with Sparta systems during Trackwise migration
- Interact with all the stake holders (Sparta, J&J and data center technical teams) to ensure that Trackwise migration is completed seamlessly
- Responsible for completing compliance analysis, compliance plan, DQ, IQOQ & PQ for all the GxP applications
- Build the IT portfolio road map by factoring the scalability of the applications after successful migrations
- Interact with product owner in creating the user stories and prioritize to implement in various sprints
- Set up the Daily scrum & Sprint review meetings to ensure that seamless execution of the deliverables
- Responsible for continuous integration testing between sprint releases, schedule retrospective meetings at the end of each shipment in order to capture the lesson learnt and plan for improvements
- Ownership in building the infrastructure and migration of Share Point team sites plus web portals
- Ensure that application migration schedules are aligned with dependent systems i.e. SAP order2cash, General Ledger, Inventory management and end-to-end integration testing completed successfully
- Creations of the weekly and monthly status reports to the leadership team based on Key Performance Indicators i.e. scope, schedule, budget and productivity
- Manage and control of the Risk, Actions, Issues and Decisions (RAID) matrix across all the projects in the program
Confidential, Lansdale, PA / Branchburg, NJ
Manufacturer of medicines and vaccines
Technologies: SAP ECC 6.0, Oracle 10g/11i/12c, MS SQL Server 2012/2014, Java, J2EE, JSP, VBScript, CSS, XML, SoA, SVN, Weblogic, CA Clarity PPM tool, ServiceNow ITSM, TOAD, MS Office 2010, ASP.NET, C#, SharePoint 2010, COTS, Trackwise EQMS, Veeva (cloud based), SaaS products, Google Analytics, Search Engine Optimization, Informatica, DWH, Statistical Analysis System (SAS), 3rd party site security (badge access & video surveillance) tools, Jira, Mobility
Responsibilities:
- Setting up the new infrastructure environment for data center migration and transition of the applications (part of vendor consolidation)
- Project plans to build the server, databases, upgrades, creating user accounts with the right privileges and track the status to closure
- Execution of project plans for the BCP/DR environment in the new data center
- Interact with all the stake holders and monitor & controlling of all the milestones and project plan WBS are on track
- Accountability of the RAID, meeting stake holder needs and traceability matrix deliverables
- Creation and utilization of Dashboard views for more effective task management in Trackwise
- Integrated reporting using Crystal Reports and TrackWise Analytics
- Creation and utilization of Dashboard views for more effective task management in Trackwise
- Held meetings with all the business stake holders across the continents/regions and collated the requirements for building the Confidential .com site
- Automation using LoadRunner and execute the test scripts to measure the performance
- Build the reference sites and implemented the global roll out for Confidential .com as part of Global branding strategy
- Manufacturing of Products, publishing the Prescribing Information (PPI) and Consumer Information (CI) as per cGxP, FDA & Legal standards
- Implemented the value add initiatives while Confidential .com development phase that saved around $50K to the client
- Consistent interactions with the business users, understand the business needs and implement the change request related merckvaccine.com site
- E2E delivery responsibility of order2cash for merckvaccine products i.e. enrollments, validation of HCPs, product inventory, forecast, orders, pricing and payment processes
- Schedule and run the Sprint planning, Daily scrum & Sprint review meetings to ensure that seamless execution and deployment of deliverables as per Clarity project plan
- Ensure continuous integration testing is performed between sprint release, test and deploy the minor bugs if found during testing phase
- Defined the strategic implementation plan for the Confidential .com & scaled up globally by building the reference sites in share point technology
- Effective communication and highlight the risks to the customers in case of any scope creep that impact the estimated budget and schedule
- Data integrity & Data security implementation aligned to HIPAA and SoX compliance
- Plan and execute the hyper care support plan followed by application support model
- Define integration & release plans and ensure that deliverables are verified & validated prior implementing to Production environment (following through stringent IV&V guidelines and standards)
- Proactive risk mitigation plan for the agile project releases and effective communication with key business owners & end users for review/approval
- Manage the access levels on Application Lifecycle Management for various teams, review the use cases and their approval
- Ensure that HCP’s consent and permissions data is in sync between Customer Master database & data warehouse systems. Generate the reports from DWH for the leadership & executive groups
- Implemented the card access & video surveillance solutions in the various Confidential site locations as part of Site Security initiative
Confidential, Naperville, IL
Senior Developer
Technologies: Oracle 9i, SQL Server, Java, J2EE, JSP, VBScript, ASP.NET, C#, CSS, XML, SVN, CA Clarity, REMEDY, MS Office suite, COTS, MS Project, Visio, HIPAA, COTS, ICD9, MS Access, IBM Mainframe, JCL, COBOL, DB2
Responsibilities:
- Overall delivery and performance project and related deliverables in line with agreed project plan, specification and budget
- Application development of Consumer Driven health plans like HAS, Dental Plans (only with medical plan) and Medicaid plans
- Researched potential technical solutions for requirements with multiple healthcare software and system vendors. Assessed products for adherence to ICD codes and HIPAA compliance.
- Identified all integration needs within proposed solution modules/systems and other state systems and mapped ICD and HIPAA transaction standards to specific interfaces required.
- Implementation of change requests that caters the health plans over 65 years of age and health care reforms
- Established communication with fiscal agents for multiple state Medicaid plans, developed test plans and conducted tests of HIPAA-compliant claims transactions
- Gained understanding of complex integration (towards COTS tools) used to process HIPAA transactions through major healthcare reforms
- Applications Integration testing of dependant modules i.e. Medicaid eligibility based on indigent conditions, children plan, long term disability support, senior citizens and women with child care
- Build the escalation process to address issues/risks (affecting resources, cost or schedule) and track the RAID matrix to closure and escalate the major impediments to the leadership team
- Schedule the sprint demos for the implemented features to all the stake holders and seek the inputs, feedback and correct them earlier than later
- Track and report the team productivity to the stake holders and work closely with the team members to resolve technical/environmental issues if any
- Preparation of the weekly and monthly status reports to management and leadership teams
- Proactive risk mitigation plan for the both internal & external dependencies impacting scope, schedule and budgeted cost
- Define the risk management plan for all the deliverables and share the same to the business users, technical and release management stake holders
