SUMMARY:

• Sr. Scrum Master/Project Manager with over 13 years of experience in the delivery of Medium to large scale initiatives across Healthcare, Banking, trading platform, Fleet Management, Telecom domains
• Seasoned Technology Professional with vast experience on the Agile scrum as well as Waterfall methodology of SDLC and has successfully delivered both Client - Server and Web-Based applications
• Experienced project manager who has successfully led large project teams of 10+ people from requirements-gathering through to implementation and support.
• Utilized Agile Scrum practices to help the team increase their velocity by 63% within the first year of Agile adoption
• Collaborated with members of the Product, Business and Engineering Teams to develop and maintain Product Backlogs
• Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance
• Removed obstacle for the team by escalating issue/impediments to leadership (if needed) resulting in early delivery of customer issue solution. Customer provided positive feedback
• Coached new SM and trained global teams, which resulted in early delivery of project and reduced process waste caused by lack of common understanding
• Improved team velocity by incorporating capacity planning into Confidential planning sessions.
• Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities
• Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning
• Implement the ITIL Best practices for deliverable
• Identified potential project risks and helped developed a mitigation plan to resolve potential issues.
• Expert in Scope document, Project plan, Resource Planning, Estimation, Project charter, ROM, Budget sheet, Change Request, Communication plan, Risk planning, Stakeholder management, RAID (Risks, Assumptions, Issues and Dependencies log)
• Experienced in managing project dashboards, change requests, issue escalations, resolutions and mitigations
• Strong ability to coordinate and collaborate with personnel across large organizations. Ability to manage and complete task on time to budget without incident
• Extensive experience with presentation for higher leadership
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast-paced, time-sensitive environments
• Perform Feasibility analysis, Risk analysis, GAP analysis, SWOT analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Good understanding of Mortgage, LOS, HELOC, EDI, EBPP and EIPP payment infrastructures with in-depth knowledge in the area of consumer lending, money movement, internet banking, mobile banking and Credit cards along with the high level understanding of payment rail (ACH, Check clearing, RTGS (Very High level)) and Fixed income Trades/Equity.
• Created a number of processes within the team: Roll-on process, Ramp up process, Estimation process, SOD Matrix, Vacation Tracker, EIT, RIT, TC Creation and Review process, ST Doneness matrix, Traceability Matrix these resulted in standardization of process
• Expert in creating Test Plan, Test Cases and Test Scripts for Functional and Non-Functional testing.
• Worked as Quality Analyst in various testing procedures like Black box Testing, Functionality Testing, System Testing, Integration, Regression Testing, User Acceptance Testing (UAT), Load/Stress Testing, and Performance Testing.
• Strong SQL skills (using SQL Developer, Toad, Rapid SQL) for DB validation and UNIX box (PUTTY) for Logs and Backend validation, also made use of Stubs (XML file) for identifying the root cause, Autosys jobs for running the procedure
• Adapt quickly to challenges and changing environment. Adept at multitasking various projects at one time.

TECHNICAL SKILLS:

Software Models: RAD, SDLC, STLC and PMLC with hands on experience in Agile Scrum and Waterfall

Business Analysis: MS Project, MS Visio, MS Office Suite (MS Word, MS Excel, MS PowerPoint), and Outlook. User Stories, Epics, Backlog, Scope/requirements definition, Analysis of business problems/needs, Business process reengineering, Process change/improvement, Process change/improvement, Critical thinking, Problem solving, Decision making, Negotiation, persuasion, WBS, Business Requirements Documents, Software Requirement Specification, Use Cases, Software Development Specifications, Business Cases and Software Processes, user stories, BPM

Project Management: Project initiation, Project Planning, Project execution, Project Control, Project Closing, Project Reporting/tracking, Project communication, Project schedule, Tactical/strategic planning, Change management, Conflict management, Communication, Cross-functional team building and leadership, Coaching/mentoring, Stories Point, Velocity Chart, Burn out report

Quality Analysis: Quality-assurance strategy/process, Quality risk, Performance management,, Test Plans, Test Strategy, Traceability Matrix

Tools: mWarehouse, Mfieldwork, Powerpac, Empac, ATLAS, Registration, CMS, Boost mobile, TITAN, Pure Data, ALM, Unix, Putty, Liberator, UFT, Basis (web service), TFS

Platform / Products: EMT, TemboSocial, Intelliresponse, Pure Data, ALM, UFT, Netezza

Versioning system: CVS, Change Synergy, SharePoint, Box

Database: My SQL and Oracle 8i, SQL

Domain Knowledge: Payments Processing and Money Movement(EDI, EBPP and EIPP), Internet Banking and Mobile Banking, Check Processing and Returns, high level understanding of payment rail (ACH, Check clearing, RTGS (Very High level))

Scripting/Automation: Selenium, Bad Boy, JMeter, Agenity, Sahi, Soap, UI

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Scrum Master

Environment: Agile, Scrum Meeting, Confidential, Epic, User Stories, acceptance criteria, Burn chart, Velocity, Story point estimation, BPM, MS Office (MS Word, MS Excel, and MS PowerPoint), MS Visio, MS SharePoint, TFS, SQL, PL-SQL, SQL Developer, ALM, DCDX, Netezza (Pure Data), UAT, Load runner, UFT, Backlog, Unix (Putty), Liberator, Web Services, Autosys.

Responsibilities:

• Maintain a manageable number of items and keep things more granular towards the top, with general epics at the bottom as it’s counterproductive to overanalyze too far past the top of the Product Backlog.
• Higher leadership has appreciated the way I am driving the project with complete transparency and proactive approach.
• The first and foremost thing I made sure is to have the various environment’s stable. As per my earlier experience I have observed that we almost waste 20% of time because of unstable environment.
• Second thing I made sure that requirements are frozen a Confidential in advance and Dev team start working half a Confidential in advance (staggered form) that way we avoided the re-work (which used to result in 10% waste in time) because of change in requirements.
• Get a sign-off from business/consumer on the requirement before tech team start working on those that helps in making sure that business is aware of what they will be getting. This saves 15-20 % of time that might got wasted otherwise.
• In case after following above listed steps, if we still get a scope change, I have put proper scope change process in place.
• Call out all the dependencies so that each individual is aware of their deliverables and time available with them.
• I also made sure that team is not distracted from there day to day because of any support activity
• I made sure that team have some fun time (Team activity) as well to rejuvenate (though they spend few hours in a month on this but this eventually helped in team bonding and better collaboration)
• Now a days I am learning Python in my spare time, that way I can help out the team’s as well as leadership about the progress/improvement month over month with better comparison results.
• Leadership was so pleased by my performance they asked me to work on multiple projects (Durham, MMK, Durham) during last 3 yr.
• A few times I had to push the team to go that extra mile by collaborating and interacting more in GDD environment so that the team’s dependency can be minimized and we can get expedite solution.
• Considering this was a Key Initiative, I had to be on my toes to make sure that team is not blocked and we are making good progress day over day
• Prioritize Product Backlog according to Product Owner latest response
• Facilitate Daily scrum meetings, spring planning, spring review, and spring retrospective
• Encouraged the team for self-organization to boost the efficiency and coordination
• Coach and mentor agile team members and provides constructive performance feedback that improved the trust of team member on me
• Worked with Product owner On Artifacts Such as Product Backlog, Confidential Backlog, and Confidential Burn down, Release Burn down.
• Managed the overall performance and delivery of cross-functional teams, that helped in mitigating the dependency between teams at faster pace
• Facilitating Confidential planning as Scrum master for multiple Scrum teams
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Successfully Managed projects in both Agile and Waterfall development environments.
• Keeping the team together all the time to ensure successful sprints.
• Migration of the Projects from Waterfall to Scrum is major responsibility.

Confidential, Buffalo, NY

Lead Business Analyst

Environment: Waterfall, BPM, BRD, BuRP Plan, MS Visio, MS Office Suite (MS Word, MS Excel, MS PowerPoint), and Outlook, Box, CMS, Requirement Traceability matrix, Interview, Business Cases, Feasibility analysis, SWOT analysis, Use case diagrams, flow charts, activity diagrams.

Responsibilities:

• Consistently enhanced billable time and issue acquisition/handling/resolution; compared to other analysts, handled 33 percent more issues; resolved 40 percent more issues; and billed 15 percent more time
• Identifying areas for business improvement that helped in reducing the response time of client by 20%
• Developing maps and flowcharts of current and future business processes that way client had a full visibility of what they will be seeing in future state of the project
• Generate the reports on the likely impact of process modifications
• Flag out the potential problems at an early stage
• Developed a clear understanding of existing and future business functions and processes.

Confidential, Mount Laurel, NJ

Scrum Master/ Business Analyst

Responsibilities:

• Recruited by leadership to define the requirement of new loan product, resulting in enhancements and improved time-to-market.
• Successfully implemented Agile Scrum in multiple projects, Encouraged the use of Epics and Stories based Development.
• Led team of 10 from design to deployment
• Helped scrum team in assigning the story points to different stories, as moving from waterfall to Agile is a big mindset change. Improved accuracy of story points to increase company capacity and profit
• Removed obstacle for the team by escalating issue/impediments to leadership (if needed) resulting in early delivery of customer issue solution. Customer provided positive feedback
• Identifying client business requirements
• Achieved high degree of customer satisfaction by connecting with customers
• Helped customers attain achievable development plans, schedules, and project outcomes, ensuring success with difficult IT projects
• Oversaw requirements-gathering and proposal, which won the follow-on work for company
• Started up a Creative team that organize events on regular basis (once a month) that resulted in building the team moral and make the team more connected

Confidential, Philadelphia, PA

Business Analyst

Environment: Waterfall, Use case diagrams, flow charts, BRD, BuRP, Estimation, MS Visio, HealtheView, Selenium, QC, MS Office Suite (MS Word, MS Excel, MS PowerPoint), and Outlook, Feasibility analysis, GAP analysis, SWOT analysis, SQL.

Responsibilities:

• Utilized full-lifecycle development methodologies to manage software configuration project that achieved results in half the allocated time and under budget
• Key project contributor whose participation enabled 15 percent faster delivery to customer of software product.
• Inspiring colleagues to attain goals and pursue excellence
• Able to work accurately with interruptions
• Solid collaboration, facilitation, and negotiation skills
• Highlighting risks and issues that could impact project delivery
• Gain an in-depth understanding of the company’s customers

Confidential, Jersey City, NJ

Project Manager, QA- Coordinator

Environment: Waterfall for Business requirement and later agile for delivery, Change management plan, Project plan, WBS, SDLC, Use case diagrams, flow charts, BRD, BuRP, MS Office Suite (MS Word, MS Excel, MS PowerPoint), and Outlook, Feasibility analysis, GAP analysis, SWOT analysis, SQL, Test Plan, Test Strategy, Test Case, QC, Selenium, Functional and nonfunctional testing, Load Testing, Stress testing, Performance testing, Black box testing, Migration testing, integration testing, UAT, Jmeter, Bad boy.

Responsibilities:

• This was a FTFP project so I had to be on my toes to avoid any penalty for late delivery of code and that helped in converting a customer from non-paying and highly dissatisfied to fee-paying, vocal company promoter by resolving issues through leading high-profile project; commended by customer for outstanding achievement.
• Improved bid to work structure awareness to reduce underbidding by 20%. Incorporated efficiency performance measurements into individual reviews to relate company successes to career success
• Efficiently handled multiple projects simultaneously.
• Primarily oversaw project completions for four key projects that increased the expenditures these customers made - ranging from $105K to $223K

Confidential, Mount Laurel, NJ

Project Manager, QA- Coordinator

Environment: Fleet Management system, waterfall, Estimation, Project Plan, release plan, communication plan, Risk management strategy, Defect management plan, Test Plan, Test Strategy, Test Case, QC, Selenium, Functional and nonfunctional testing, Load Testing, Stress testing, Performance testing, Black box testing, integration testing, UAT, Use case diagrams, flow charts, BPM, BRD, MS Office Suite (MS Project, MS Word, MS Excel, MS PowerPoint), and Outlook, Feasibility analysis, GAP analysis, SWOT analysis, SQL, QC

Responsibilities:

• Determining a projects scope and vision
• Accomplished the target of meeting all the iteration check point and sign-off with clients as per schedule without even a delay of a single day
• I coached and trained four developers and one product owner through transition to Agile and Scrum. I trained them on Being Agile, Agile principles, Scrum fundamentals, task boards, burn-down charts, and other radiators. Assisted product owner with backlog creation, prioritization, release planning, and splitting user stories.
• Deploy project-management skills to bring projects in under budget, on time, and with superior quality.
• Attained customer recognition for superior project-management talents

Confidential

Project Manager, QA Lead

Environment: Waterfall, Agile User Stories, Epics, backlog, velocity chart, WBS, Estimation, Release plan, project plan, project charter, Change management, Test Plan, Test Strategy, Test Case, TC Creation and Review process, QC, Selenium, Functional and nonfunctional testing, Load Testing, Stress testing, Performance testing, Black box testing, integration testing, UAT, MS Office Suite (MS Word, MS Excel, MS PowerPoint), and Outlook, SQL, CVS, EMT, TemboSocial, Intelliresponse, mWarehouse, Mfieldwork, Powerpac, Empac, ATLAS, Registration, CMS, TITAN, My SQL and Oracle 8i, IAD Log, Traceability matrix, EIT, RIT, Business Cases and Software Processes, Selenium, Soap UI, SAHI, ST Doneness matrix

Responsibilities:

• Set clear expectations and goals for project teams. Track progress against timeline, milestones and budget, revise as needed
• Conceptualized, designed and continuously developed business website working with a cross-functional team of developers, marketing, finance team and users.
• Introduced Agile practices through engagement planning and preparation, training and workshops, release planning, drive architectural collaboration between business and technical team.
• Selected to spearhead cross-functional, multi-level team focused on improving company-wide internal communication, resulting in executive leadership implementing team’s recommendations
• Provide strategic and operational guidance to clients starting to implement Agile. Deliver Agile consulting, mentoring and training services to multiple clients ( Sr. Management, Sr. Stakeholders, Product Owners ), Scrum Masters and Delivery Team members and lead, coach and support them to develop strong Agile competencies
• Coached and trained product owner and Scrum Team and helped them in prioritizing features / refining product backlog items, definition of “Done”, demo, retrospective.
• Increased client business by working as a SME on EMT and also Integration of TemboSocial and Intelliresponse (SAAS) product with current platform
• Can manage a flexible work schedule to accommodate different time zones.
• Writing up engaging, informative and well-organized presentations.