SUMMARY:

• Senior Leader (20+ years) in strategic and operational management for global banking, investment management, insurance, telecommunication, retail and engineering organizations. Successfully identified, planned and executed strategic initiatives across functions, geographies and organizational levels.
• Strategy to execution, technology operations and service excellence.
• Shaping and delivering large multi - million technology transformations and software development programs.
• Implementing business solutions, systems integration, defining enterprise architecture.
• Leveraging technology to support organization’s business strategy.
• Expert in Business Analysis process, Portfolio/Program/Project management, PMO governance, product development, infrastructure and various SDLC (waterfall, RUP & Agile) software development methodologies.
• Expert in various delivery models: Shared Services, SaaS, IaaS, PaaS, MSaaS.
• Vendor evaluation and selection process (RFI/RFQ/RFP); contracts negotiation and SLAs.

TECHNICAL SKILLS:

Delivery Frameworks & PM Methodologies: PMI PMLC, PDLC, SDLC, RUP, Agile, Scrum, SAFe, PMF, TD PMF, SAP ASAP

Delivery Models: Shared Services, SaaS, IaaS, PaaS, MSaaS

IT Governance: CobiT, Val IT, CMMI, ITIL

Enterprise Architecture: Zachman Framework, SOA, EAI

ERP: SAP, SAP Banking, Epicor iScala, Infor FMS SunSystems, Confidential Financial / E-Business Suite

CRM: SAP CRM, MS CRM, Confidential

Telecom OSS/BSS: Confidential

Social Media Platforms: Spark

Content & Business Process Management: Confidential FileNet P8 ECM/Panagon, Pega, SAP BRF+, iLOG JRules, BPEL

Enterprise Integration Platforms: WebLogic, Confidential Service Bus, Tuxedo, Confidential WebSphere MQ

RDBMS & tools: Sybase, MS SQL Server, DB2, Confidential, OLAP, ERWin, Power Designer

Tools: MS Visual Studio, MS Visio, MS Project, Clarity, Crystal Reports, COGNOS, MS SharePoint, JIRA

Communication: MSMQ, IMAP4, MAPI, LDAP, SMS, WAP, VPIM, SMTP, POP3, HTTP, SOAP

Telecommunication: IP PBXs, VoIP, SIP, SMDI, CTI, CSTA, AMIS, IVR, Speech Recognition, Text-To-Speech

Programming languages: .NET, C#, VB.NET, C/C++, MS VB/VC++, XML, UML, Java/J2EE, SQL

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Program Manager

Responsibilities:

• Lead delivery of technology portfolio of projects and programs to service major global and regional investment management firms across EMEA and APAC regions.
• Lead development of large-scale, distributed platform of iFAST investment management and administration product suite using Object Oriented coding and design ( C++, Java/J2EE, .NET, SOA, Progress, Web) throughout the complete software development lifecycle (SDLC: waterfall & Agile). Oversee business, infrastructure, security, conversion and data migration teams to ensure complete program scope delivery.
• Develop the technology portfolio scope, structure technical work streams based on solution design, identify skilled technical resources for the work streams, and drive cross-functional technical decisions.
• Champion transformation from waterfall to Agile methodology using Scrum framework.
• Champion adoption of Organizational Change Management principles in internal and external stakeholder management to improve client relationship and service adoption and retention rate.
• Manage, perform and advise on business analysis process, including identifying, gathering and documenting business requirements, requirements gap analysis, functional and technical specifications, and use cases.
• Drive software development efforts and manage priorities for project/program completion, including software application unit, functional, system, integration, UAT and performance testing.
• Lead large distributed cross-functional technology team (project managers, architects, business and systems analysts, designers and developers, QA and customer experience analysts, external vendors and consultants) in the design, development and testing of iFAST product suite.
• End-to-end portfolio, program and project management (scope, time, cost, quality, resources, communication, procurement, stakeholders, governance), consolidated program/portfolio plan, issue and risk management, mitigation strategy, business readiness, change management and impacts on the program deliverables.
• Establish and guide the selection, prioritization, balancing, and termination processes for program/portfolio components to ensure alignment with the organizations strategy. Provide key stakeholders with timely assessment of portfolio and component performance, risks and issues.
• Responsible for mentorship, team building, innovation, productivity and effectiveness in fast growing start-up like environment.

Confidential

Senior Technology Program Management, Consulting & Deals

Responsibilities:

• “Strategy to execution” advisory covering all aspects of the organizational transformation lifecycle ( strategy, people & organization, processes, technology) on various engagements in Financial Services organizations.
• Partnered with executive management to translate business strategy/requirements into technology portfolio of programs and projects; contributed to business case, identify and prioritize value creation opportunities.
• Defined and oversaw IT strategy development and planned effective IT utilization.
• Shaped and led large scale multi-million technology programs, including enterprise architecture, business analysis, software development and customization, business systems implementation and integration (SOA), regulatory compliance (FATCA, Volcker), Front-to-Back business, technology and operational processes.
• Led and managed complex multi-million technology programs and projects development of large-scale, distributed software applications, systems, platforms, and services using Object Oriented coding and design (Java/J2EE, .NET) throughout the complete software development lifecycle (SDLC), from design through testing, acceptance, release and support.
• Managed, performed and advised on business analysis process, including identifying, gathering and documenting business requirements, requirements gap analysis, functional and technical specifications, and use cases.
• Drove software development efforts and manage priorities for project/program completion, including software application unit, functional, system, integration, UAT and performance testing.
• Managed large cross-functional teams of business and technology resources (project managers, product managers, architects, business and systems analysts, designers and developers, QA analysts, build and release engineers, operations engineers, external vendors and consultants).
• End-to-end large-scale program management (scope, time, cost, quality, resources, communication, procurement, stakeholders, governance), consolidated program plan, issue and risk management, mitigation strategy, business readiness, change management and impacts on the program deliverables.
• Developed and maintained consolidated Executive Steering Committee status reporting. Performed program financial analysis & reporting (actuals, forecast, variances) and communicated results to Senior Executives.
• Set standards for program and project management (PMO strategy, Project/Program Management governance and methodology ). Adopted and applied various Program and Project Management methodologies (waterfall, iterative, Agile) to manage programs through all PMLC and SDLC phases.
• Develop strong and trusted relationships with vendors, negotiated contracts and SLAs.
• Researched and analyzed markets, industry trends, competitors, and customers to develop and recommend strategic options to improve business performance and deliver rapid business impact through the use of technology (Mobility, Unified Communication, Social Media, Analytics, Cloud, and other digital solutions ).

Confidential

Managing Principal - IT Portfolio, Program & Project Management

Responsibilities:

• Partnered with executive management to translate business strategy/requirements into technology portfolio of programs and projects; contributed to business case, identify and prioritize value creation opportunities.
• Led and managed complex multi-million ($ 10-300 MM) technology programs and projects development of large-scale, distributed software applications, systems, platforms, and services using Object Oriented coding and design (Java/J2EE, .NET) throughout the complete software development lifecycle (Agile, RUP & waterfall SDLC), from design through testing, acceptance, release and support.
• Led and managed large-scale programs end-to-end (scope, time, cost, quality, resources, communication, procurement, stakeholders, governance); prepared and managed consolidated program plan, issues and risks, mitigation strategy, readiness, change management, impacts on the program deliverables and facilitated appropriate software engineering solutions .
• Managed, performed and advised on business analysis process, including identifying, gathering and documenting business requirements, requirements gap analysis, functional and technical specifications, and use cases.
• Drove software development efforts and manage priorities for project/program completion, including software application unit, functional, system, integration, UAT and performance testing.
• Managed large cross-functional teams (on-shore & off-shore) of business and technology resources (project managers, product managers, architects, business and systems analysts, designers and developers, QA analysts, build and release engineers, operations engineers, external vendors and consultants). Responsible for team building, productivity, effectiveness, conflict resolution.
• Develop and maintain consolidated Executive Steering Committee status reporting. Perform program financial analysis and reporting (actuals, forecast, variance analysis) and communicate results to Senior Executives.
• Set standards for program and project management (PMO strategy, Project/Program Management governance and methodology ). Applied various Program and Project Management methodologies (waterfall, iterative, Agile, Confidential PMF & LgPMF, TD PMF, CIBC PMF, SAP ASAP) to manage programs through PMLC and SDLC phases.
• Managed operational process design and re-engineering and adherence to ITIL framework.
• Manage implementation, including business and technology transformation, business systems integration (SOA), post-merger integration, business process redesign and improvement, organizational change management, business systems development, ERP/SAP implementation, Business Intelligence.
• Led collaborative teams of client and external vendors and partners.
• Develop strong and trusted relationships with vendors, defined and managed vendor selection process, negotiated contracts and SLAs.

Confidential

Senior IT Program Manager

Responsibilities:

• Led and managed 15 technology workstreams and vendors on complex enterprise-wide technology transformation program ($150+ million budget, Agile & waterfall SDLC) across 40+ LOBs, including enterprise architecture, infrastructure, telecommunication, testing, migration and deployment, post-production technology operating processes (MSaaS, IaaS, SaaS). Represented technology at Executive Steering Committee.

Confidential

Senior IT Program Manager

Responsibilities:

• Led delivery of a global technology portfolio of projects and programs focused on implementation of global custody solution; defined the portfolio of programs and projects required to meet approved business demands, aligned IT portfolio with business change portfolio.
• Managed and delivered custody technology platform (powered by TCS BaNCS) and the legacy platform-by-platform migration of custody assets to the BaNCS platform, including conversion and decommissioning of current platforms and technology (PaaS).

Confidential

IT Program Manager

Responsibilities:

• Managed complex multi-million technology portfolio of programs and projects for personal Lending products (Credit Cards, Personal Lending, and Mortgages).
• Managed multi-million TD Enterprise Architecture complex global portfolio of programs and projects focused on the management, development, deployment and support of composite shared capabilities (Electronic Document Management, Enterprise Content Management and Business Process Management)
• Identified complex operational business issues and recommended process improvement opportunities involving workflow procedures and new technologies that are consistent with business long-term strategic plans.

Confidential

IT Program Manager

Responsibilities:

• Shaped and led business solution implementation within business transformation portfolio to facilitate Retail Credit Transformation, including SAP Banking / CRM and Credit Origination implementation for personal credit products across different Business Units,

Confidential

IT Program Manager

Responsibilities:

• Shaped and led complex technology portfolio within Business Transformation program to replace all Customer Care, Billing, Ordering, Product and Account Management infrastructure (to Confidential -based), while implementing new processes to better support an elevated customer experience in telecom industry.
• Managed and coordinated deliverables form different technology workstreams (following Agile & waterfall methodology), including Systems Integration (SOA-based middleware), Confidential Customer Experience Systems (Customer Management, Order Management, Revenue Management, Service & Resource Management, Provisioning), Supply Chain and Financials ( Confidential e-Business Suite), BI Enterprise Data Warehouse, Business and Organizational Readiness.
• Oversaw business, infrastructure, architecture, security, development, conversion and testing teams to ensure deliverables conform to Rogers’s standards; facilitated the integration of technology and business solutions.

Confidential

Senior IT Consulting Manager

Responsibilities:

• Led and managed complex multi-million technology programs and projects development of large-scale, distributed software applications, systems, platforms, and services using Object Oriented coding and design (Java/J2EE, .NET) throughout the complete software development lifecycle (SDLC), from design through testing, acceptance, release and support.
• Managed large cross-functional teams (on-shore & off-shore) of business and technology resources (project managers, product managers, architects, business and systems analysts, designers and developers, QA analysts, build and release engineers, operations engineers, external vendors and consultants). Responsible for team building, productivity, effectiveness, conflict resolution.
• Applied program/project management methodology to actively manage scope, time, cost, quality, issues, risks, change, stakeholders, and vendors.
• Applied various SDLC frameworks (waterfall, RUP, Agile) to drive successful delivery of projects . Provided mentorship in delivery frameworks and best practices to the technology and business teams.

Confidential

Responsibilities:

• Led and managed delivery of new complex multi-platform (Unix/Windows) high available software solution (web/mobile engagement and integration, J2EE/.NET, WebSphere, Confidential, BI reporting, HA/DR) to drive new business goals.
• Managed ERP/SAP (Finance, HR, Procurement) implementation (ASAP methodology, SaaS). Managed business systems (PeopleSoft, Cognos BI, MediSolutions) consolidation to SAP (data migration and validation, ETL, SQL, Confidential, MS SQL).

Co-operators

Confidential

Responsibilities:

• Led and managed multi-disciplinary technology delivery teams on new application development and business systems integration in M&A initiative (50+ technology resources, $60+ million budget).
• Shaped and led transformation of mortgage lending platform and property assessment services, including risk management models and decision trees, appraisals and automated valuation models (AVMs) for insured and non-insured mortgages, secured personal and business lending.

Confidential

IT Program/Product Manager

Responsibilities:

• Reported to Head of R&D, led multi-disciplinary team (30+) of project managers, architects, business & systems analysts, application developers & QA analysts in the design, implementation and testing of mission critical real-time applications portfolio for the Homeland Security.
• Led multi-disciplinary teams through the product development life cycle (PDLC) including concept initiation, science commercialization, product R&D, prototyping, manufacturing, software development (SDLC, PMLC), launch, deployment and maintenance. Led the manufacturing and software development processes improvement initiative to comply with ISO 9001:2000 and Capability Maturity Model Integration (CMMI)).
• Managed vendors and clients relationship, analyzed and negotiate business requirements, contracts, SLAs.

Confidential

Director of Software Development & Product Management, Chief Architect

Responsibilities:

• Reported to CEO, led requirements gathering, design, development and product management of Unified Communication Platform and its integration with TDM and SIP PBXs, Voice, Fax, E-mail, Video services, smartphone, CRM, and Microsoft Small Business Server (.NET, Java/J2EE, SOA).
• Led and managed globally distributed project team of 30+ project managers, business analysts, architects, designers, developers, QA analysts in the design and development of UC Platform. Transitioned team from waterfall to Agile software development methodology. Responsible for mentorship, team building, innovation, productivity and effectiveness.
• Drove growth and on-going success of UC platform based on Cloud, Hybrid and Premises offerings and integrated Confidential .
• Performed continuous market research and monitoring to analyze the emerging and existing technologies along with their potential growth and benefits, and determined whether they would bring competitive and sustainable advantage to Unified Communication and Collaboration Platform.
• Established relationship with strategic partners and Esna global OEMs. Performed presentations of Unified Communication and Collaboration product portfolio for partners’ executive team, gathered product feedback and future requirements.
• Progressive experience in software development, database design, IT infrastructure design, business analysis and project management. Led large project teams in design and implementation of complex technology solutions.
• Built IT departments of Gillette Ukraine and Kodak Ukraine from the ground up; established and managed its operations to support rapid growth. Identified and defined enterprise business rules & models, planned and implemented Epicor iScala and Infor FMS SunSystems ERP, CRM and SCM solutions and integration with global SAP ERP. Led design and development of Business Intelligence platform to support business planning and financial reporting (COGNOS, Crystal Reports).