OBJECTIVE:

To obtain a position in mid - level telecommunication management where I can apply my 28 plus years of telecommunication experience to benefit the company

SUMMARY:

Subject Matter Expert in telecommunications for Local and Long Distance Services, Network Access, Data Communications, Voice over Internet Portal (VOIP), Preferred Interexchange Carrier (PIC) changes

TECHNICAL SKILLS:

• Frame Relay
• ATM
• VPN
• Video
• VOIP
• SIP
• SS7
• XML
• IVR
• Voice and Data Communication. Comten 3690’s IBM 37x5’s Routers
• SNA
• VTAM
• UDP/IP TCP/IP
• EBGP
• BGP
• RIP OSPF
• MPLS
• IMUX’s
• PBX’s
• Switches DMS 100 & 500
• ICM Network line speeds DS0 to OC192
• Sonet Ring
• DWDM
• LAN/WAN HTML
• Java MS Word
• MS Excel and MS PowerPoint
• MS Project
• Subject Matter Expert for Local Services and Network Access
• Networx
• WITS & WITS3
• Service@Once
• Morris
• EMorris Telecommunication Management Systems such as NiOS

PROFESSIONAL EXPERIENCE:

Confidential

Service Technician /Project Manager

Responsibilities:

• Install WAP and other network equipment to customer sites in the Washington DC area, work on voice and circuit troubles with the LEC, complete wiring installation as requested by the customer. Complete site survey as requested.

Confidential

Telecommunication Subject Matter Expert

Responsibilities:

• Provide logistical process coordination and support for the telecommunication deployment schedule activities regarding VOIP rollout to the over 250 sites from Confidential and Nortel PBX equipment to Cisco Networks for the Executive Office for the Confidential .
• Support provisioning of ISDN PRI T-1 circuits, coordinate circuit installation with various IXC, LEC CLECs and other carriers to meet number portability due dates for hot cuts and site turn ups of the EVOIP systems.

Confidential

Project Manager/Technical Lead

Responsibilities:

• Provided project and technical expertise to the General Services Administration (GSA) Networx transition for the National Capital Region (NCR) federal voice services, over 800,000 circuits ( VOIP upgrades) From the Confidential Definity and the CS1000 systems to Cisco Networks.
• This involved using tools such as GSA’s Telecommunication Ordering and Pricing System (TOPS) and Transition Baseline Inventory (TBI), and Verizon’s Service, Once package to track and to verify the agency’s inventories, validate the Agency-specific project plans are complied with.
• Generate orders, status reports and other documents required by the customer (GSA) and GSA’s Customer Agencies.

Confidential

Project Manger / Telecommunication Specialist

Responsibilities:

• Provided technical subject matter expertise to the DC Fire and EMS Department for all voice and data communications services to include, network design, enhancements and upgrades to wire line networks.
• One example was the change from ISDN to digital services for the use of voice, data and video using IVR, XML and VOIP over Sonnet ring network for Confidential .
• Budgeted responsibly for all new services this included monthly billing review for all telecom services.
• Acted as the contact to all vendors working for the department. Worked as project manager on implementation of new services.
• Facilitated requirements analysis for the creation of a VoIP pilot using Cisco,
• Nortel and Confidential enterprise-class switches. Executed site surveys for prospective cabling and installation jobs. Managed teams who installed Cisco routers and switches and the cabling infrastructure to supporting them. Installed the Verint Impact 360

Confidential

Telecommunications Support

Responsibilities:

• Provided first, second, and third level technical support to the Confidential customers using Confidential and Direct Way satellite equipment.
• This support was for installation, troubleshooting, and day-to-day operations in a call center internment.
• Created, updated, and resolved trouble tickets using PeopleSoft and Lotus Notes

Confidential

Telecommunications Support

Responsibilities:

• Provided technical support to the Confidential sales staff and customers for wireless services such as, handset repair, network issues and software updates.
• Maintained story inventory and complete monthly reports for management.

Confidential

Sales Engineer

Responsibilities:

• Provided technical support to the Government sales staff and customers for local services, network access, products design and implementation.
• Trained sales staff regarding feature enhancements, product availability, network hardware transmission media and system architecture.
• Analyzed existing telecommunications systems and recommended improvements such as the use of Optical Fiber, Confidential .
• These changes were made during the upgrade for the US Army’s network for local services and network access to provide base to base communications responded to inquiries. Acted as technical lead on proposals and RFP’s.
• Also acted as the subject matter expert for local services and network access.

Confidential

Technical Consultant

Responsibilities:

• Promoted to the position of Technical Consultant in July 1997 with responsibility for providing technical support to MCI sales staff and customers in the areas of remote and complex services and products. Trained technical staff regarding feature enhancements, product availability and pricing, network hardware, transmission media and systems architecture.
• Analyzed existing telecommunications systems and recommended improvements for the use of Sonet Ring in networks using T1, T3, and OC3.
• Provided technical support for customers and responded to inquiries.
• Developed proposals and presented same for new products being introduced on the market.

Confidential

Technical Service Manager

Responsibilities:

• Responsible for post sales technical support for Corporate National Accounts.
• Primary responsibility was to ensure optimum pre and post implementation support of large private IP network infrastructure and overall accountability for fault management processes.

Confidential

Lead Technical Specialist

Responsibilities:

• Maintained systems and network integrity through the utilization of sophisticated diagnostic equipment with total responsibility for completing all tasks such as call center moves and network relocations in a time sensitive manner.
• Provided close technical support and trained entry level technicians.