SUMMARY:

• A broad range of technology skills, combined with a talent for creative thinking and a highly analytical mindsetallow a great level of flexibility in addressing all levels of technology needs
• Very adaptive and skilled at problem solving
• Capable of quickly learning new and unfamiliar technologies
• Can apply wide spectrum of knowledge to the development of creative new solutions
• Primary professional skills include network software development, network management and security, databasedesign and maintenance, 3D modeling and animation, web development, and graphics design
• Proficient in most OS platforms programming languages, operating systems, protocols, and applications
• Possesses many other design, development, and engineering skills such as hardware design, robotics,mathematics, etc. which are often a basis for understanding new and evolving technologies

TECHNICAL SKILLS:

Technologies: NAS, Gigabt Ethernet, VoIP, RAID Technology, ITIL mythologies, TCP/IP, SMTP, POP3, Email, DNS, FTP, .N+ Layers 1 - 7 OSI Framework, NET Framework

Hardware: Cisco 2500, 3500, switches and routers, Linksys networking (Cisco) utilization, Netgear RangeMax Wireless routers, HP Switches (3Com), LAN/WAN Switches, SAN Storage, Windows Server Platforms, PC, Macintosh(Apple)

Software: SharePoint, Clarity, Windows (All versions), OS X, Linux, DoS, Microsoft Office (Enterprise/Professional Suite with MS Project and One Note, Lotus Notes, Remedy Ticketing, HP Service Manager 7, SharePoint, Goodlink, Blackberry, Android, IOS, Programming languages C, C++, Java, HTML

PROFESSIONAL EXPERIENCE:

Confidential, Dearborn, MI

Senior Project Manager/Planning and Analytics

Responsibilities:

• Direct and manage project development for SCA-Customer
• Organized and assisted in developing a ITO support models for Fords Always on initiative
• Interacted with third tier vendors to assist in procurement of services for Ford Pass Appreciation
• Communicate project expectations to team members and stakeholders in a timely and clear fashion
• Provided forecast for future cost and analysis
• Provided financial forecast for Ford Pervasive Modem platform
• Participated in development of Fords Connected Vehicle platform
• Estimated resources required for project deployment
• Delivering systems and service commitments on schedule, using assigned internal/external resources and following standards
• Provide status reports to senior management on weekly and monthly basis.
• Maintained SLA’s between Customers and vendors
• Ability to bridge knowledge gaps between highly experienced and new practitioners
• Manage projects which are considered highly sensitive and certified secret.

Senior Project Manager

Responsibilities:

• Direct and manage project development governed by the PMO t from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Estimate the resources and participants needed to achieve project goals
• Delivering systems and service commitments on schedule, using assigned internal/external resources and following standards
• Provide status reports to senior management on weekly and monthly basis.
• Knowledge of maintaining SLA between Customers and vendors
• Understanding of Life Cycle Management (LCM)
• Ability to bridge knowledge gaps between highly experienced and new practitioners
• Manage projects with budgets averaging $400,000.00
• Project portfolio consisting of Infrastructure, application development and database design and implementations.

Project Manager

Responsibilities:

• Migrating HP legacy network management accounts via PMO into a GNO delivery model v
• Direct and manage project development from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company
• Utilization HP Openview monitoring, reporting of matrix also utilized Clarity and other project management tools.
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle

Project Manager

Responsibilities:

• Lead cross-functional teams to successfully drive projects to completion. Project teams typically include onshore, offshore, internal, external vendor, functional, business and technical resources.
• Strong analytical, leadership and interpersonal skills with focus on Team Delivery
• Maturity in dealing with all levels of business and IT management including Directors and Senior Management. Strengthen relationships across business by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives.
• Apply expertise across the complete project lifecycle, lead project sessions such as estimation, requirements, design, scheduling/planning within an iterative development (RUP, Agile) framework. Lend broad and deep credibility during discussions because of past experience.
• Ability to plan out all phases of the project including requirements, design, builds conversion, QA, UAT and training. Communicate and assign cross project team members to the planned tasks. Monitor and adjust the project plan to ensure the success of the project.
• Utilize negotiation skills to drive project team and executives to make decisions in a timely manner in order to deliver project as to agreed scope, schedule and budget.
• Partner with corporate planning to track project/program budgets at a detailed level.
• Drive issue resolution, risk identification and mitigation, change and dependency management. Encourage the active use of a strong risk management framework with the project teams and stakeholders.
• Demonstrate commitment to and ensure team adherence to MIT Enterprise Project Governance model and project data integrity as defined within the MIT Investment Framework including; PDLC (estimating, purchasing, planning, scheduling, execution, risk management, quality & process control, change management), timely submission of project artifacts and deliverables including successful passing of project audits including PPQA, internal controls and SOX controls as well as accurate and timely submission of team labor in resource management systems.
• Independently managing requirements- and design-related activities for complex projects that cross multiple systems and have multiple stake-holder types.
• Partnering with technical architects to assure that technical models are aligned with business models.
• Supporting Business Requirements activities by providing end-to-end analysis for product and initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across Moody's systems.
• Independently designing highly usable interaction models and screens for entirely new or substantially re-imagined applications.
• Managing technical appropriateness and/or feasibility of requirements and designs.
• Actively managing Stakeholders of all levels by leading discussions of project scope and approach, and presenting business analysis findings/documentation and proposed solutions.

Project Manager

Responsibilities:

• A proven track record in executing large scale infrastructure implementations.
• Leading all phases from beginning to end of projects.
• Planning and managing multiple concurrent infrastructure projects of varying sizes in support of several businesses and /or functions.
• Delivering systems and service commitments on schedule, using assigned internal/external resources and following standards.
• Managed projects in a matrix organization, especially the automotive industry
• Successfully worked with/managed outsourced data center providers and other key vendors
• Strong Technical background in all areas of infrastructure services including data center, network, security, and end users technologies.
• Worked effectively with business unites translating their requirements into technical solutions.
• Strong Oral and written communications skills.
• Responsible for managing the overall relationship/performance with the primary managed service agreement(MSA) vendors, including contracted services performance, quality and cost through service level metrics and contractual agreements
• Participate in, and possibly lead, projects to create, improve, or standard processes that support vendor operations in a global delivery model; Investigate, propose, and implement tools and processes to automate vendor reporting
• Conducts monthly vendor reviews with all preferred vendors and provides executive level briefing on vendor status
• Partners with the other Kaiser vendor governance groups to ensure successful delivery of services from vendor partners
• Supports IT personnel for contract issue management identification and proactive resolution of potential issues including monitoring and escalating key Service Provider-related issues.
• Participates and support the creation and maintenance of contract statement of work, RFP/RFQ and vendor bidding process
• Provide project management for contract transition.

Project Manager

Responsibilities:

• Migrating HP legacy network management accounts into a GNO delivery model
• Direct and manage project development from beginning to end
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communications documents
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Liaise with project stakeholders on an ongoing basis
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Where required, negotiate with other department managers for the acquisition of required personnel from within the company
• Utilization HP Openview monitoring, reporting of matrix
• Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle
• Set and continually manage project expectations with team members and other stakeholders
• Identify and resolve issues and conflicts within the project team
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables utilizing MS Project
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
• Build, develop, and grow any business relationships vital to the success of the project

Operations Manager

Responsibilities:

• ITIL foundation certified with emphasis on problem, incident and change management
• Utilizing Project Tracker and MS Project I ensured the timely and accurate completion of the project case detail brief for all clients within their teams support. This document will serve as the basis for the plan design within the system and must contain all of the plan eligibility requirements to support the client and the services that they have purchased
• Provide the process flow and follow-up to ensure that the appropriate level of quality review is performed on the case setup to achieve the required quality levels
• Develop and monitor the appropriate metrics to track clients and processes that have performance penalties attached to them. These metrics should be pre-emptive, and allow the management team time to react to problems or issues prior to having incurred any financial penalties
• Ability to define, measure, design, validate and implement new processes that will ensure operational effectiveness and control
• Ensure the timely and accurate completion of the case setup processes for all clients within their teams support, and in accordance with the timeline commitments
• Periodically review the audit and control processes to identify potential improvements within these processes. This position will work with the Account Management to identify the client audit needs and coordinate the implementation of these audit processes
• Provide status reports to senior management on weekly and monthly basis.
• Knowledge of maintaining SLA between Customers and vendors
• Understanding of Life Cycle Management (LCM)
• Ability to bridge knowledge gaps between highly experienced and new practitioners
• Utilize IT management tools such as Remedy, Business Direct and Vantiff
• Develop and conduct training program
• Systematically advance knowledge level and practice skills of entire team
• Lead documentation development
• Administrative Resource management, including the management of vacation requests, performance appraisals, terminations, counseling, additions to staff, and other aspects of administrative management

Technical Consultant

Responsibilities:

• Provide facilitating process modeling, information modeling, statistical model analysis, and solution design
• Responsible for sales, designing, and implementation, of business networks, Internet, Exchange Server, VPN, Telcom /SSIR, IP Telephony, and web hosting services
• Knowledge of the industry’s best practices methodologies including ITIL, lean process, often using case analysis, modeling tools, diagramming techniques, industry knowledge and best practices
• Lead consultant for Design and implementation project for Confidential, Confidential
• Contractor for redesign of data network Served for several small businesses
• Migration of data networks within a financial institution consisting of Legacy system modernization
• Provide remote and onsite IT technical support
• Project management aligning project plans with companies expectations keeping daily metrics and staying within deadlines
• Monitoring the status of contracted vendors making sure there keeping within the SLA's and other contractual agreements
• Advanced knowledge of network design and infrastructure
• Provide onsite technical support for clients

Data Center Operations Manager

Responsibilities:

• Practiced ITIL best practices covering Incident Management, Problem Management, Change Management, Release Management, Service Lease Agreements (SLAs) and the Service Desk
• Managed large scale departmental projects maintaining and tracking of KPI’s utilizing MS Project and QuickBase
• Oversaw the plan, built and managed operations of the data center within the Hosted Services team
• Assigned staff to various operations and directed their activities
• Determined impact of proposed changes in hardware or software on computer operations and service to users
• Evaluated proposed projects to assess adequacy of existing hardware and recommended purchase of equipment
• Evaluated new software and hardware to determine usefulness and compatibility with the existing environment
• Developed and implemented administrative policies, procedures and methods
• Responsible for meeting specified service level standards
• Managed Data Center Conversion from EDS to Vision IT/ Confidential
• Directly managed the activities of 30 data center team members
• Supervised exchange support and maintenance for approximately 15,000 users
• Responsibilities included interviewing, hiring, and training employees; planned, assigned, and directed work; set and evaluated work goals and objectives; appraised performance; rewarded and disciplined employees; addressed complaints and resolved problems

Incident Manager

Responsibilities:

• Utilized ITIL best practices covering Incident Management, Problem Management, Change Management, Release Management and the Service Desk for General Motors and GMAC Global I.T. Infrastructure
• Coordinated teams in the restoration or resolution of a major incident. Strong analytical skills: problem diagnosis, trend analysis. Gained understanding of common technology - mainframe, UNIX, AS400, Intel, desktop, Network Oversees tools personnel and overall business unit metrics
• Practiced ITIL best practices covering Incident Management, Problem Management, Change Management, Release Management, SLA/OLA, and the Service Desk
• Consolidated incident and problem statistics across performing suppliers
• Managed multi-supplier incidents (that meet criteria for IIM ownership) - 24 x 7
• Utilized key performance indicators (KPI) to measure progress towards organizational goals
• Monitored supplier compliance to Standardized Work processes during Severity 1 and Alpha incidents
• Performed incident analysis; managed performing suppliers to identify remedial actions and tracked progress
• Monitored performance of performing Suppliers and reported non compliance to standardized work processes - Incident and Problem
• Coordinated and provided oversight of RCA within performing suppliers; verified actions and tracked progress to closure
• Provided 24 x 7 crisis management coordination, including: contact list maintenance, contact tools (paging, automated calling, etc.), moderated and managed crisis event
• Excellent written and verbal communications