SUMMARY:

• More than 17+ years of progressive experience in Application Development, Maintenance and Production Support
• Experience in Delivery Management, Portfolio management, Program Management, Project Management, SLA Management, Financial Planning, Forecasting, budgeting, Risk Management and resource planning for application development, AVM, Production support projects.
• Well experienced in Software Analysis, Design, Coding, debugging, Testing, Implementation and production support. A better understanding of Quality Assurance and Process Management of Software Development Life Cycle in a Fast Paced IT Environment
• Well experienced in project execution both traditional and agile models
• Well experienced in Managed services model and has executed the managed service model for large retail clients from conceptual stage to the steady state. Well experienced in implementing ITIL best practices for managed services projects.
• Extensive experience in planning and managing enterprise strategic IT projects through all phases.
• In - depth knowledge and experience in project scope/cost/change and risk management. Well-versed in PMO function & Process Improvement initiatives.
• Experienced in IT project budget planning, outsourcing strategies and contract management.
• Strong technical background in systems architecture, database design and development.
• Hands on skills in application development in Client Server technology.
• Participated in discussions with the Client executive management to understand their critical business requirements to suggest optimum business solutions.
• Achieving customer satisfaction by ensuring compliance with service quality norms and building the brand image by exceeding the customer expectations.
• Managing stakeholders’ relationship and communication. Planning, scheduling and managing onsite/offshore delivery management, Risk Management and project coordination for technical deliverables of concurrent projects.
• Skilled in making effective presentations to clients showcasing the organization’s abilities and track record in resolving customers business issues.
• An effective communicator with strong listening, leadership, coordination, analytical and problem-solving skills.
• Executed & Managed Multi-vendor knowledge transition for large portfolios and major retailers.
• Proven expertise in planning, designing and building enterprise level systems for companies in a wide variety of industries.
• Well Experienced in Establishing standard project governance models & processes.
• Energetic, self-motivated with a can-do, results oriented track record.
• Managed Production support environments with 24x7 supports across the globe and manage all the ITIL processes, incident mgmt., problem mgmt., service request, Continual Service improvement and governance, along with monitoring and reporting.
• Have very good experience in handling projects across different domains viz Insurance, Investment Banking, Retail and Logistics

TECHNICAL SKILLS:

Domain TECHNOLOGY/TOOLS: Retail Banking Insurance Logistics

Languages: C/C++, Visual Basic.Unix Shell Scripts

Middleware: IBM MQ Series, ESB Message Queuing, ETL

Databases: Sybase, Informix

Tools: Remedy, ServiceNow BigData Hadoop, AWS, Snowflake

PROFESSIONAL EXPERIENCE:

Confidential, Hillsboro, OR

Environment: Teradata, Informatica, AWS, Airflow, Jenkins, GITHUB,S3, Python, Snowflake

Project Manager

Responsibilities:

• Project Management for Teradata to Snowflake Data Migration Pilot.
• Managed a team of 6 at onsite and 3 at offshore
• Conduct project initiation meeting with all key stakeholders in order to announce the start of the project and review the overall project plan and gain consensus.
• Manage execution of the tasks as defined in the project plan in order to achieve the project goals.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and may facilitate customer acceptance.
• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members.
• Responsible for managing/ recording detailed customer requirements, constraints, and assumptions with stakeholders in order to establish the project deliverables, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter.
• Implement the approved actions and workarounds required to mitigate project risk events in order to minimize the impact of the risks on the project.
• Improve team performance by building team cohesiveness, leading, mentoring, training, and motivating in order to facilitate cooperation, ensure project efficiency, and boost morale.
• Developed and maintained constructive and cooperative working relationships with all stakeholders

Confidential, Bentonville, AR

Environment: Hadoop/Unix/Mainframe

Project Manager

Responsibilities:

• Project Management for Hadoop Data Integration projects.
• Managed a team of 30 at onsite and 31 at offshore
• Plan and execute projects based on client requirements.
• Managed execution of the tasks as defined in the project plan in order to achieve the project goals.
• Independently managed projects, including day-to-day communication and task completion.
• Establish and communicate clear expectations to internal teams and stakeholders to ensure business priorities, goals and objectives are clear.
• Implemented and maintained productivity and quality standards.
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency
• Track, control and report project deliverables, required tasks and milestones.
• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project. identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Provide status reports, including monthly, mid-term, and post-project debriefs, to sponsor and stakeholders.
• Meet financial objectives by monitoring performance, analyzing variances and taking corrective action.
• Worked collaboratively with client services to establish expectations between the client and other stakeholders.
• Provided cross-functional leadership with operations and service teams to ensure project timelines and integrity are achieved.
• Hold resources accountable, work to remove obstacles and escalate issues appropriately.
• Coordinated with IT project team to define business requirements and perform testing for enhancements to internal systems.
• Coordinated the client communications with client services and/or business development to ensure data requirements are met for timely lien resolution.
• Follow, identify, and/or develop tools and best practices for project management and execution.

Confidential, Secaucus, NJ

Environment: UNIX, Java, MQ,ETL, EDI

Project Manager

Responsibilities:

• Managing a team of 6 at onsite and 15 at offshore
• Plan and execute projects based on client requirements.
• Establish and communicate clear expectations to internal teams and stakeholders to ensure business priorities, goals and objectives are clear.
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency
• Track, control and report project deliverables, required tasks and milestones.
• Provide status reports, and post-project debriefs, to sponsor and stakeholders.
• Meet financial objectives by monitoring performance, analyzing variances and taking corrective action.
• Worked collaboratively with client services to establish expectations across all stakeholders.
• Provided cross-functional leadership with operations and service teams to ensure project timelines and integrity are achieved.
• Resource accountability, ownership for removing obstacles and escalate issues appropriately.
• Follow, identify, and/or develop tools and best practices for project management and execution

Confidential, Hunt Valley, MD

Environment: UNIX, Shell Scripting, Java, J2ee, Jrules, Datapower

Service Delivery Manager

Responsibilities:

• Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality
• Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.
• Stakeholder engagement and management
• Managed a team of 6 at onsite and 21 at offshore
• Responsible for project execution, status tracking, issues tracking, changes tracking, risk tracking and monitoring and reporting to customer.
• Responsible for project communication (to project team, customer and supporting groups) and knowledge management.
• Responsible for performance measurement and corrective actions for deviations. Resolve conflicts and issues not resolvable at lower levels

Confidential, Mooresville, NC

Environment: AIX, UNIX, Shell Scripting, C,UDB

Service Delivery Manager

Responsibilities:

• Responsible for complete support (24x7) and >99% availability of the Lowes Confidential .
• Led a team of 35+ members, with 6 onsite direct reports to manage Stores Front and Stores Back office.
• Adhere to the support processes, tools and SLA driven approach, continuous improvements of these processes resulted in optimal operational efficiency of the various teams.
• Participated to identify any process gap in the incident & problem management support service areas.
• Consistent & accurate reporting to Directors & VPs resulted in the early resolution of support issues/risks.
• Risk management and reporting
• Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality
• Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.
• Stakeholder engagement and management
• Weekly, Monthly, Quaterly, Yearly reports to Directors and above

Confidential

Environment: Informix 4.3, UNIX, Shell Scripting, C/C++.MF COBOL

Project Manager

Responsibilities:

• Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality
• Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.
• Stakeholder engagement and management
• Responsible for subsequent amendments as and when there are project scope and resource count changes
• Prepares Statement of Work (SOW) for client’s approval
• Requirement gathering & Scope identification
• Cost Estimation, Resource planning & Resource management
• Recruiting/releasing resources for continually meeting the project manpower requirements.
• Client interaction for project invoicing and billing.
• Status reporting and dashboard preparation for presenting the project progress for client management.
• Ensure that the project documentation is maintained as per the Project Life
• Knowledge management and Infrastructure setup
• Internal reporting to the Account Management on the progress of the project, resource Ramp up/down planning and invoicing issues.

Confidential

Environment: Informix 4.3, UNIX, Shell Scripting, C/C++.MF COBOL

Service Delivery Manager

Responsibilities:

• Managed offshore production support team of 40.
• Responsible for Client Communication.
• Responsible SLA compliance and reporting.
• Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality
• Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.
• Stakeholder engagement and management
• Ensuring/Enforcing SOX compliance for the project

Confidential

Environment: Informix 4.3, UNIX, Shell Scripting, C/C++.MF COBOL

Service Delivery Manager

Responsibilities:

• Attended the Knowledge Transfer at on-site and subsequently transfer the knowledge to the offshore team.
• Handling the Offshore production support and leading a team of 13 at offshore.
• Responsible for Client Communication.Involved in estimation, analysis, design and construction of upcoming new changes in the existing Stores Backroom Applications.
• Involve in Metrics collection, Review of deliverables, Status reporting to client and Quality audits.
• Co-ordinate with on-site team, delegate work to the offshore team and work with them to complete the project related activities. Implement and manage multiple projects integrated as a whole. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solutions on time and within budget/quality
• Collaborate with senior management, functional managers and project manages to plan business and technology initiatives and budgets. Use formal and informal networks to accomplish program objectives. Identify and resolve project issues and manage project risk.
• Stakeholder engagement and management
• Ensuring/Enforcing SOX compliance for the project

Confidential

Environment: Sybase 12.5, UNIX, Shell Scripting, Java, XML, Hibernate

Onsite Tech Lead

Responsibilities:

• Involved in estimation, analysis, design and construction of upcoming new changes in the existing Risk & Finance Department.
• Implementation of BIPRU 7-11. The FSA require that the BIPRU 7-11 rules must be implemented for all credit derivatives by 1st January 2008, for MHI to be compliant with its legislative responsibilities. The BIPRU 7-11 rules implement the new standard rules for calculating the regulatory capital charge for credit derivative trades that are in the trading book. Product data will be sourced from Stratus, Murex and DIAS. Static data will be collected from RDW.
• To provide immediate fix / solutions for top priority issues in Risk & Finance Team.
• Designed and developed Stored Procedures to Read/Write Data's from Sybase for performing complicated tasks.
• Ensuring/Enforcing SOX compliance for the project

Confidential

Environment: Sybase 12.5, UNIX, Shell Scripting, C/C++, Rogue Wave, CORBA

Project Leader

Responsibilities:

• Offshore Production Support.
• Responsible for Client Communication
• Involved in estimation, analysis, design and construction of upcoming new changes in the existing AutoQuote System.
• Implementation of General Motors Acceptance Corporation propriety Quoting rules in AutoQuote system using C++, Rogue Wave, CORBA, Shell Script and Sybase.
• Requirement gathering and construction of new interface between AutoQuote and other General Motors Acceptance Corporation application.
• To provide immediate fix / solutions for top priority issues in AutoQuote application.
• Involve in Metrics collection, Review of deliverables, Status reporting to client and Quality audits.
• Co-ordinate with on-site team, delegate work to the offshore team and work with them to complete the project related activities.

Confidential

Environment: Sybase 12.5, UNIX, Shell Scripting, Panther, Java, C/C++, XML

Project Leader

Responsibilities:

• Responsible for Client Communication
• Lead a team of 14 members at offshore.
• Responsible for the design review for the project
• Designed and developed Stored Procedures to Read/Write Data's from Sybase for performing complicated tasks.

Confidential

Environment: Sybase 12.5, UNIX, Shell Scripting, Crystal Reports 8.5

Senior Developer

Responsibilities:

• Offshore Production Support.