SUMMARY:

A dynamic business analyst and quality assurance professional with sophisticated backgrounds in e - commerce, retail, banking supply chain management, logistics and inventory management industries.

TECHNICAL SKILLS:

• SQL
• Toad for Oracle
• JIRA
• HP Quality Center
• Rational Requisite Pro
• Provar (test automation tool for the Salesforce)
• Selenium
• MS Visio
• Balsamiq
• Fluid UI
• Docusign
• Drawloop
• SuccessFactors
• SDLC Methodologies (Waterfall
• Agile)
• HTML
• CSS
• Photoshop
• Wordpress
• CMS
• Joomla
• Open Cart
• C++
• Java
• Visual Basic
• Book Publishing
• Microsoft Office Suite (Word
• Power Point
• advanced Excel)
• XML files
• VM Ware

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

IT Project Manager/ QA lead

Responsibilities:

• Support SQA team and other leads during nCino implementation project
• Assisted in writing master test plan
• Conducted database/conversion testing using SQL queries
• Daily communicated with the offshore team to resolve all outstanding questions
• Attended CaD sessions to clarify with the BA’s on requirements details
• Wrote feature files in Gherkin language
• Traced requirements in the ALM HP Quality Center

Confidential, New York, NY 

QA Systems Analyst

Responsibilities:

• Supported the Global Project Manager, Talent Acquisition and Onboarding teams in the global implementation of SuccessFactors, a new recruitment system and career site
• Primarily focus on testing SuccessFactors, including: regression testing, quarterly software releases, regular project implementation testing, documentation and retesting of all defects, prepare thorough testing scripts to identify all critical business activities for testing and sign off, managed translation testing and mobile and tablet functionality
• Facilitated testing sessions, consolidate and document all issues and monitor resolution and progress
• Coached the project team on proper testing techniques and documentation requirements
• Managed user issue resolution, research and troubleshoot user issues, process routine user requests for updates and liaise with project team
• Collaborated with global translation vendors to ensure timely submission of all required materials
• Conducted ongoing data audits
• Managed multiple projects and responsibilities simultaneously within deadlines and request parameters

Confidential, Fair Haven, NJ

Business Analyst & QA

Responsibilities:

• Architected, designed, deployed and supported custom cloud Enterprise solutions for ForeFront, a global consulting firm and trusted partner of Salesforce, ServiceMax and IBM
• Received sophisticated experience across a variety of industries, such as life sciences, high-tech, retail and media
• Featured project focused on the software application design for a retirement community with the goal of simplifying administrative tasks
• Integrated the current systems into Salesforce and implementing ServMax for scheduling field service technicians
• Implemented using AGILE methodology
• Conducted requirement gathering sessions with business SME’s, development teams and primary stakeholders
• Utilized the approach of creating user stories directly into Jira to receive immediate sign off during the JAD sessions
• Created custom objects and fields in Salesforce and configured user permissions: roles, profiles, field level security, sharing rules and group settings
• Customized record types and page layouts and created reports and dashboards
• Implemented Case Management, Communities and published articles in Knowledge base in Service Cloud
• Configured, installed and maintained Docusign and supported and trained users to use Docusign API
• Configured Docusign to work with the Salesforce and Draw Loop to create generated documents
• Leveraged Balsamiq to create interactive mockups and conducted staff training sessions and application demos
• Developed expertise in Provar, a Test Automation tool for Salesforce

Confidential, Winston-Salem, NC

Business Analyst

Responsibilities:

• Primary responsibility was the development of the Store Inventory Management System (SIMS) designed to procure inventory control
• Implemented the project using AGILE methodology
• Led and participated in JAD sessions with SME’s, development team and primary stakeholders to understand high level business requirements and refine functional requirements
• Reviewed, analyzed and evaluated business process systems and user needs
• Used Rational Requisite Pro to organize, maintain and keep track of dynamic user requirements
• Identified various obstacles in process flow of order and inventory management system to find optimum solution
• Gathered requirements through interviews, requirement workshops, shadowing and brainstorming sessions
• Tailored and maintained Requirements Traceability Matrix (RTM) using Microsoft Excel
• Prepared system use cases and assisted in formulating test cases
• Used MS Visio to create high and low level flow diagrams for presentation to leadership, department users and IT developers
• Assisted the development of test plans and cases, followed by monitoring results and managing life cycle defects
• Provided integration testing between SIMS and current Warehouse system
• Tracked change requests and monitored workload and schedules and conducted staff training sessions and application demos

Confidential, McLean, VA

Business System Analyst

Responsibilities:

• Successfully completed two major projects involving online banking enhancements and online credit card service systems
• Utilized Agile methodology to offer a detailed view of project requirements
• Worked closely with the PMO (Project Management Office) group to define timelines and schedules for the project
• Conducted interactive JAD sessions with project stakeholders, including QA Analysts and project management staff
• Created visual models for the various processes of the application using MS Visio
• Produced data flow diagrams, data mapping documents and data dictionaries utilizing UML methodology, thus defining the Data Process Models
• Created tables, forms and reports in MS Access
• Participated in the QA life cycle testing, including: integration, regression, sanity, user acceptance testing (uat), stress testing, volume testing and concurrent and deployment testing
• Created reports and bug tracking using Quality Center
• Confirmed requirement fulfillment with business sponsors for approvals on prepared documents
• Detailed Use Case walkthrough to identify and realize the processes and flows involved in a new system
• Participated and performed daily stand up meeting and retrospective sessions
• Monitored product owner accepting criteria to ensure quality control of software met the requirements

Confidential, Stamford, CT

Business Analyst

Responsibilities:

• Primarily focused on creating a system for commercial clients of GE-Finance to issue private label credit cards, resulting in a robust, highly efficient and secured E-Commerce platform to enable order entry, invoicing and payments for GE Finance customers
• Used Waterfall methodology to utilize project, collecting business requirements and the functional requirements
• Collaborated with system analysts, software engineers and architects and the business users to develop high-level and detailed application models to meet business needs
• Defined the scope and prepared financial projections and cost/benefit analyses
• Analyzed data/workflows and created data mapping documents
• Involved in creating Entity-Relationship diagrams for the design of the database
• Created Business Requirement Document (BRD) and Functional Specifications Document (FSD)
• Managed and monitored requirements by developing a Requirement Traceability Matrix (RTM)
• Designed Business Process Model (Use Cases, Activity diagrams and Swim Lane diagrams)
• Assured that all artifacts were in compliance with corporate policies and guidelines
• Developed reports, charts and graphs to analyze critical data
• Performed functional testing and User Acceptance Testing (UAT)
• Reviewed Use cases and Test cases for functional and non-functional requirements