SUMMARY:

• A creative, motivated and agile Project Lead with a proven track record of implementing new projects from the ground up.
• An aptitude for fostering new relations both internal and external while providing strong account support.
• Over a decade of experience, an expert in complex process flow implementations.

TECHNICAL SKILLS:

Hardware/Platforms: Mainframe, DB2, Teradata, My SQL

Programming Languages: SQL, Java Script, Cold Fusion, HTML

Application: TBA, YBR, MS - Access, MS-Excel, Dream Weaver, Lotus Notes, Adobe Illustrator, Photo Shop, Middle Office, Subversion, Sharepoint, MS-Project

PROFESSIONAL EXPERIENCE:

Confidential

Senior Outsourcing Tech Architect

Responsibilities:

• Accountable for the final service implementation delivery across multi - service clients (Health and Welfare, Defined Contribution and Defined Benefits)
• Managed a global team of colleagues (Systems leads, Systems Analysts and Configuration Analysts) by leveraging the team's talents, conducting reviews, and holding associates accountable
• In charge of the growth and development of 3-5 colleagues
• Responsible for establishing milestones for the current and future implementations
• Defined capacity and prioritization of work within the iterations
• Determined stretch goals for technology, ensuring consistent delivery and integrating internal releases among practices
• Responsible for the technical delivery of a closed loop reconciliation payroll process
• Led the technical delivery of the 2016 and 2017 Annual enrollment implementations
• Established new cadences within the team, applying Scrum and Agile methodologies
• Security Manager for a Large Market client

Confidential, Waukegan, IL

IT Technical Specialist

Responsibilities:

• Technical Lead and Project Manager of a Custom Salesforce Performance Coaching Tool which allows users to observe, rate and coach from either an iPad or Laptop while in the field
• Infrastructure Separation Program manager for the Department
• Technical Consultant for a vendor selection of a SAAS Solution
• Team lead for time recording, responsible for the accuracy of time captured for each team member by project
• Technical liaison for Outlook Exchange and Mobile Iron Migrations
• Security Manager for the Salesforce Performance Coaching Tool
• Office 365 Coordinator for US Commercial
• Responsible for the weekly technical review of the ABS Compliance

Confidential, Lincolnshire, IL

Lead Systems Analyst Advanced

Responsibilities:

• Accountable for the technical delivery of all Health and Welfare benefits for our CDG - TBA 3x and 4x
• Responsible for the quality of new functionality throughout the development life cycle - (SDLC)
• Responsible for all project planning and management
• Successfully led the transition for a large client from implementation to ongoing processing bringing benefits to over 60,000 employees
• Key Analyst in client facing decisions providing the technical prospective for new projects
• Manage defect resolution and process improvement
• Developed and coached 23 peers in the tactical application of Service Delivery Transformation for HRO Benefits Delivery Groups across multiple services
• Annual Enrollment Control Account Manager (CAM)
• TBA and LAN Client Security Manager
• People Manager, responsible for the development and growth of colleagues in the US and India
• Responsible for the Health and Welfare technology resource lever planning
• Led 5 successful annual enrollment implementations
• Assisted in the deployment of a firm wide business model both within the U.S. and offshore. This new model decreased work in some problem areas by up to 50%

Confidential, Lincolnshire, IL

Lead Systems Analyst

Responsibilities:

• Accountable for the technical delivery of Health benefits for the client
• Championed a successful conversion which tripled the size of our overall population, bringing the total population to 130,000
• Served in the development of curriculum to strengthen technical knowledge for Systems Analysts. Played a critical role in the Lean pilot while working with senior leaders and McKinsey consultants to establish a strategy to roll out Service Delivery Transformation for HRO Benefits Delivery Groups
• Stabilized participant experience through management of defect reduction by 85% over the last 24 months, with sustained reduction in defects
• A main lead in the stabilization of two at risk clients, reaching stabilization in less than a year
• Key contributor to the growth and development of our team in India
• Annual Enrollment Control Account Manager(CAM)
• Trained and developed a peer from different service on Health and Welfare domain processes and technical functionality
• Key contributor both internal and external weekly meetings to bring a technical prospective on current and upcoming projects
• Manage defect resolution and process improvement

Confidential, Lincolnshire, IL

Systems Analyst

Responsibilities:

• Project Manager for low and medium complexity projects
• Coached other Setup Configuration Analyst in development and execution of the testing process while providing direction on prioritization of multiple projects - TBA 4x
• Developed effective project plans and lead 2-3 individuals through low and medium complexity projects
• Coached multiple peers to get from the Setup Configuration Analyst to the Systems Analyst position
• 1 ½ years as lead web based transaction site developer - (YBR)
• Process owner of Death Flow
• 2 Years as Lead on Year End Files, Batch SAS Processing
• Leveraged SDLC to drive and ensure quality

Confidential, Lincolnshire, IL

Setup Configuration Analyst

Responsibilities:

• Entry Level development, testing and configuration
• Technical Process owner of Retirement, Cobra, and New hire Enrollment flows
• Lead Annual Payroll file quality assurance 2004 - 2006
• Analyzed plan requirements and system functionality to develop system testing specifications
• Developed complex verification report using SQL
• Identified ways to improve the processing for the New Hire Processing
• Personal Communications SME developer - Middle Office
• Complete begin to end development for low to medium complexity projects - TBA 4x (Total Benefits Administration)
• Independently implemented pricing implementation in 2006 for annual enrollment

Confidential, Naperville, IL

Web Developer

Responsibilities:

• Primary web developer
• Responsible for all design, development and maintenance