SUMMARY

• Insightful, results - driven with notable success managing a broad range of IT initiatives from concept to delivery, in support of business objectives.
• Currently, Confidential excels as a Professional Services Project Management consultant with IT delivery experience that spans over 20 years in the Banking, Insurance, Financial Services, Software Sales, Non-profit and Health Care industries. He operates with proven success in utilizing full lifecycle project management practices with tailored delivery approaches unique to each program or project effort.
• Also experienced at process re-engineering to include project methodology deployments, E-Commerce PMO definition and management; Confidential has also instituted internet release management processes at several organizations. Confidential has managed large-scale IT infrastructure, application development, and package integration initiatives each involving varied approaches for requirements analysis, such as business case preparation, process modeling, or reverse engineering.
• Project delivery includes phase definition and work stream planning for implementations involving up to 50+ team members.
• Delivery method experience includes PMI, Waterfall, RUP, Staged and Incremental Internet Release management techniques that include sub-sets of Agile and test first accelerated delivery methods.
• Outstanding project and program leader having the right mix of technical and interpersonal skills to successfully coordinate and direct all phases of project efforts.
• A highly respected leader with a down to earth style that motivates and guides teams toward excellence at project delivery.

QUALIFICATIONS:

• Technical program manager responsible for producing and maintaining project deliverables, project budget and managing resources through all project life cycle phases.
• Capable of managing multiple projects in various life cycle stages from initiation to closure. Experienced at planning and coordination for incremental releases of new .com builds based on an annual delivery cycle
• Managed multiple IT merger and acquisition projects in various stages and responsible for scope definition, planning, execution and delivery of IT infrastructure projects to integrate application platforms and support technical refresh programs to upgrade existing platforms with JPM Chase Bank.
• Managed PMO for $150 Million consumer web portal for fortune 500 insurance and financial services organization in central Ohio.
• Organize the business and technical team to deliver the acceptance test functionality for cross company projects for American Ceramics Society including a total redesign of the .com
• Key contributor in Sterling Commerce’s Global Delivery division’s PMO. Managed communications plans, coordinated and integrated diverse project plans and facilitated architectural approaches for managing Sterling’s Sales organization system implementations for multiple fortune 500 installations
• Deployed a standard Project Management Process to a staff of 800+ IT managers and associates for Nationwide Insurance’s Financial Services IT organization
• Experienced resource manager for IT application development and support teams that includes facilitation of individual professional development plans and 6 month performance evaluations.

PROFESSIONAL EXPERIENCE:

PMO Project Manager

Confidential

Responsibilities:

• Project Manager responsible for planning and delivery of JPMorgan Chase Mortgage application enhancement and Infrastructure compliance projects
• Structured project scope and socialized a definition of deliverables with IT Business Partners, Program Manager and involved stakeholders to enhance JPMorgan Chase Mortgage Servicing applications as compliance related initiatives
• Managed 5- 6 medium sized projects in various stages of the Project Management Life Cycle from project Initiation to Closure
• Coordinated IT and end user acceptance testing with IT Testing resources
• Responsible for developing all required PM Deliverables including scope documentation, work plans, and project workbook updates with ongoing revisions to the project budget based on actual hours and capital expenditures
• Facilitated weekly team meetings and prepared the agenda and meeting minutes
• Responsible for scheduling, facilitating and preparing agenda for weekly PMO Servicing Portfolio meeting with senior management

Delivery Services PMO Project Manager

Confidential

Responsibilities:

• Project Manager Consultant responsible for planning and delivery of Nationwide’s monthly intranet site releases
• Structured project scope and socialized a definition of deliverables with Marketing IT Business Partner, Program Manager and involved stakeholders to deliver functionality for Nationwide Employees on the intranet portal
• Served as Release Manager working with the development teams to plan and execute the delivery of monthly intranet releases.
• Coordinated IT and end user acceptance testing with Marketing
• Responsible for developing all required PM Deliverables including scope documentation, work plans, and project workbook updates with ongoing revisions to the project budget based on actual hours and capital expenditures
• Facilitated weekly team meetings and prepared the agenda and meeting minutes

PMO Project Manager

Confidential

Responsibilities:

• Project Manager responsible for planning and delivery of merger related quality and regulatory compliance projects initiated by the VIASYS Integration program
• Structured project scope and socialized a definition of deliverables with Solution Owners, IT Business Partner, Program Manager and involved stakeholders to remediate 150 security and control gaps for all strategic VIASYS sites
• Initiated work streams for the planning and execution of a CAH Enterprise remediation effort involving deployments of standard CAH processes for data center security and IT controls.
• Structured the approach to execute the transition of legacy application support to AM&S involving approximately fourteen ERP and CRM legacy platforms associated with the VIASYS acquisition.
• Responsible for developing all required PM Deliverables including scope documentation, work plans, and project workbook updates with ongoing revisions to the project budget based on actual hours and capital expenditures
• Responsible for defining capital costs and to facilitate the completion of appropriate phase gates based on Cardinal Health’s SDLC process.

PMO Project Manager

Confidential

Responsibilities:

• Responsibilities include Stakeholder management, planning and estimating multiple projects in various project lifecycle stages, forecasting, budget monitoring and reporting, business case control, risk and issue management quality management and project team management
• Execution and delivery of several project initiatives within the Affinity Partnership organization impacting all Agents for Auto and Property products
• Plan and coordinate the delivery of minor break-fix remedies with the development and testing staffs and deploy based on a pre-defined release schedule
• Developed an internal Application Release Management process using swim lane diagrams to define roles and key processes
• Facilitated pre-production acceptance testing and post production verification testing for application break fix deployments during scheduled maintenance releases

Business Process consultant

Confidential

Responsibilities:

• Responsibilities include working with the Internet Services run the business (RTB) team to provide agency support through resolution of help desk reported incidents
• Developed the RTB team internet site release management process to prioritize, plan, develop and deploy scheduled releases of internet software for production break fix remediation, and minor feature functionality enhancements
• Completed analysis and documentation including wire frame development for the internet site payment service credit card option enhancement for agencies and a new public site service.
• Conducted acceptance testing and production verification testing for deployed maintenance releases.

PROJECT MANAGER CONSULTANT

Confidential

Responsibilities:

• Responsibilities include establishing scope, project plan development and execution and management of the local business team, IT team, and third party vendor, to deliver a re-architected web site with integrated association objects.
• Orchestrate production fix remedies with third party vendor and organize acceptance testing for verification.
• Organize the business and technical team to deliver and test site functionality.
• Develop a project plan and execute according to budget.
• Facilitate team meetings and communicate progress to team members, stakeholders, executives and board members.
• Manages issues to resolution, manage expectations and advise the board and management team on the technical solution’s impact to the business.
• Advise on process reengineering needs, requirements, and facilitate go/ no go meetings.

PROGRAM MANAGEMENT CONSULTANT

Confidential

Responsibilities:

• Responsible to scope, plan and manage geographically dispersed matrix teams that include engineers and site technicians to complete network design, hardware acquisition and subsequent set ups with network connection for data and telephony infrastructure platforms.
• Managed multiple IT merger and acquisition projects in various stages and responsible for scope definition, planning, execution and delivery of IT infrastructure projects to integrate application platforms and support technical refresh programs to upgrade existing platforms.
• The project teams were responsible for the setup of business sponsored application platforms configured with Cisco communication hardware, IBM application and data backup servers with connection to the corporate backbone for geographic data centers located nationwide.
• Platform server set ups for new instances, replaced equipment or software upgrades of Genesys (web based telephony and e-mail collaborative product) and Witness (supervisory automated voice recording product) for heritage JP Morgan Chase call centers nationwide.
• Planned and managed real estate expansion project for local and off shore call centers involving the acquisition and implementation of Cisco switches and routers, Avaya switch upgrades and seat licenses with podding requirements to integrate call centers with timed failover for 24 x 7 call center support.
• Developed and maintained project plans using MS Project, maintained produced weekly project status reports and maintained risk and issues logs from initiation to delivery.
• Managed and developed requirements for a large infrastructure project to expand a 200 end user disaster recovery site for JP Morgan Chase. Project involved cross-functional team members responsible for the network design, configuration and implementation of the computer data center at that facility and LAN/WAN networks supporting 800 end-users. Project includes building a wide area network with multiple entry points into the corporate backbone. The work includes the installation and configuration of WAN and LAN data network equipment and voice network equipment that connects the facility to major JP Morgan Chase hubs and to SunGard for applications recovery.

SYSTEMS TECHNICAL DELIVERY MANAGER - (ITS)

Confidential

Responsibilities:

• Key contributor in Sterling Commerce’s Global Delivery division’s PMO.
• Managed communications plans, coordinated and integrated diverse project plans and facilitated architectural approaches for managing Sterling’s Sales organization system implementations for multiple fortune 500 installations
• Responsible to plan, design, execute and manage cross functional project teams for Vantive application implementations.
• Responsible for the comprehensive planning and execution of the PeopleSoft CRM 8 Helpdesk module implementation that included requirements gathering, system setup, system architecture and configuration, testing, training, and conversion activities.
• Responsible for the planning and execution of the PeopleSoft CRM 8 Sales module implementation.

DIVISION MANAGER

Confidential

Responsibilities:

• Defined and managed eNationwide Program Management Office & Internet team resource over a development team responsible for delivering acquisition systems to Affinity (B2B) business partners that quote and sell Nationwide Insurance Auto policies on the Internet. Technology utilized: ASP, Java Script, SQL Server and XML.
• Facilitated Internet strategy and requirements sessions with business and IT members to build plans and schedules for delivering systems solutions that sell and support Nationwide Insurance Auto and Property products on the Internet.
• Served as Nationwide Insurance global release manager responsible for managing the schedules of internet releases and the coordination of all development and infrastructure support team activities and issues related to those releases.
• Brought structure to an unstructured environment.

MANAGER

Confidential

Responsibilities:

• Served as systems resource for the Agency Office Automation group to provide system support for Nationwide Insurance Agency offices. Responsible for maintenance and enhancement of 2-tier system. Utilized MicroFocus COBOL with IBM mainframe IMS backend. System leveraged an in house CICS based middleware product.
• Responsible for coordinating the planning, development and deployment of Web based applications to Nationwide agents and policyholders. System used an object request broker middleware for web inquiry to access backend DB2 data. Used Delphi initially then converted to JAVA.
• Planned and managed the web based agency systems. Developed and implemented beneficiary and agent policy inquiry systems in JAVA.

PROJECT MANAGEMENT CONSULTANT

Confidential

Responsibilities:

• Facilitated Project requirements and planning sessions to scope projects and determine functional project requirements.
• Coached systems project leads on all project phases utilizing the Navigator Project Management Methodology. The projects varied in type including new development, enhancements, package integration and maintenance.
• Served as the project lead to deploy the Navigator Project Management Methodology to 700+ leads and associates in the Nationwide Life System’s organization.
• Developed an Object Oriented software development process in the Nationwide Life System’s organization.
• Planned and deployed a project time tracking system.
• Served as a System’s Account Manager Liaison.
• Developed and documented Project Management Standards and designed a web site for the access of standards, and to communicate Project Management Deployment activities.
• Worked with vendors to design an in-house Project Management course and defined a curriculum for in-house Project Management certification of Nationwide associates.
• Organized and facilitated a Project Management steering committee comprised of directors, a process improvement committee, and an education committee.

LIFE SYSTEMS PROJECT LEAD

Confidential

Responsibilities:

• Developed 2 tier (PC and backend mainframe) client server system utilizing MicroFocus COBOL and Dialog systems.
• As DB2 DBA, performed data modeling, data administration, and performed the detailed database design and implementation for a new agency commission system.
• Led effort to implement database optimization and batch job system performance improvements
• Led several medium sized projects to enhance performance of a newly implemented agency commission system.

LEAD ANALYST/PROGRAMMER (Branch Automation)

Confidential

Responsibilities:

• Provided network and desktop support for all National City member banks and coordinated acceptance testing for member bank conversions.
• Configured and deployed workstations for local member bank branches.
• Developed, supported and maintained in-house software (through BASIC AND “C” languages) for National City member banks.
• Developed network security module to monitor bank branch workstation software installations and maintain desktop image certification standards.

ANALYST PROGRAMMER

Confidential

Responsibilities:

• Programmed utilizing COBOL II, CICS and DB2 in an MVS environment.
• Provided ongoing maintenance, support and training for the corporate (on-line CICS/DB2 mainframe based) Project Management System.
• Developed user interface with function to upload project plans from local PC’s to the host.