SUMMARY:

• Accomplished Information Technology Executive with a verifiable track record of over ten Years managing complex IT Initiatives as a Senior Project Management & Program Management Professional.
• Experienced in Agile Development, Release Manager with strong Customer facing experience in Research and Development, Business Process improvements, Change Management, Product Launches, Strategic enterprise initiatives in Global delivery in Agile Development environment.
• Most recently led Digital and Mobile development efforts at Confidential . Led Digital programs (Desktop, Mobile, Tablet Platform) upgrades for Well Fargo Home Mortgage website in Android, iOS Platform.
• Managed multiple technical projects simultaneously, translating cross - functional and business needs into tactical, cost-effective, and feasible project plans.
• Created and executed integrated project and resource plans for various new development projects of large scope and all levels of complexity. Recruited and Built Teams from the scratch to deliver Programs at TCS and NTT Data driving EIM and Program Development throughout the complete software development lifecycle, focusing on delivery of Complex Projects at a time.
• Previously excelled in Release Management for Product Upgrades and EIM function at Confidential for their SFDC Platform upgrades, SAAS, DW&BI, MDM road map, Healthcare reform programs.
• Clinical Research Data Studies and Pharma Vigilance Reports to meet the FDA Requirements at Kaiser, Pfizer.
• He is a Expert in Regulatory Projects and Operational process improvements programs, New product launches, Operational process optimization Six sigma. Experienced in Healthcare Reform, Affordable Care Act, ICD 9-10 Conversion Testing, DWBI Programs, Development of MDM Strategy, ISO9000 Implementations. Successfully delivered multiple MDM and DWBI Releases, Business Process Improvement, FDA Reporting and implementation of GMP Practices & form strategic partnerships with vendors to get desired Business outcomes.
• Managed teams, range from 2-3 person focus teams to 100+ plus member teams onsite / offshore in a Global setting at Confidential, NTT Data, Kaiser Permanente and during Confidential acquisition of Wachovia. Committed Leader and team player. Recently acclaimed as ‘Best team’ for outstanding contribution to organization’s growth and successfully managing 2000 plus releases.
• Accomplished Information Technology Executive with a verifiable track record of over ten Years managing complex IT Initiatives as a Senior Project Management & Program Management Professional.
• Extensive experience in the implementation of Financial Reporting systems within Strategic IT initiatives in Pharma /Medicinal Devices, Telecom & Data ware Housing Projects using ETL Tools/Informatic Power Center.
• Expertise in Consulting, Strategic Consulting, Project Management, Program Management, PMO.
• Practiced in eliciting and analyzing business requirements, performing gap analysis between requirements and systems capabilities, and designing process and system improvements to increase productivity and reduce cost.
• Reputation in the Industry with a focus to minimize the cost to deliver the projects within minimum time frame and Industry standards with regards to Quality.
• Self-motivated, hard-working individual with the ability to grasp innovative ideas and integrate them into desired Business outcomes.
• Recognized for innovated thinking, ability to leverage diversified skill-set into current project, effective speaking and writing skills.
• Good Exposure to all phases of Software Development Life Cycle (SDLC) using Iterative models of development and following matured Software Development practices.
• Proven skills in establishing Business Requirements Document, use cases, Requirements trace ability matrix for guiding overall IT Initiatives /Testing efforts for functional Testing, Integration testing, Regression Testing & User Acceptance Testing.
• Strong experience in portfolio reporting and portfolio analytics.
• Detailed knowledge of back-office processing (positions, settlements, client reporting etc).
• Strong Project Management, Presentation, Communication & Analytical skills.
• Strong experience with investment proposal generation, vendor management and acquisition of hardware software infrastructure within IT projects.
• Excellent experience in performing Vendor qualification, relationship management, inventory control within the Organizations.

TECHNICAL SKILLS:

Program and Project: MS Project 2010 / MS Project Server 2010 /NIKU / PSNEXT/

Operating Systems: Windows, UNIX, and MS OFFICE

Front Ends: Visual Basic, Visual Inter Dev, Front Page

Collaborative Applications: Lotus Notes, Rally, Knowmax, Jeera, RemedyInformatica Customer 360, Informatica Power center

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Sr PM Manager

Responsibilities:

• Proactive and Reactive Chat program.
• Mobile Enhancements for the Banking Website
• Risk Management Development Tool
• Information Security Assessment Tool
• Mobile Platform Performance Monitoring Tools
• Successfully Delivered Multiple Digital Projects (Mobile and Desktop) for iOS and Android platform within Digital portfolio for Fraud Prevention and Authentication group, Digital Programs, Fraud Prevention & Authentication, Risk Management, Quality & Information Security. Perform Support for the Research and Development Team within the group for applicable standards of compliance and implement the same in the Digital Program. Delivered Mobile and Desktop upgrades for Home Mortgage Business users to enhance user experience for Home mortgage customers; provided them new screens, Ability to select Home loans per competitive interest rates.
• Led Mobile enhancements for Confidential customers in Target regions to provide Customer insights for Enterprise Risk and Fraud prevention teams to place a ‘Hold’ for any Checks to be done for customers in the target Market segments.
• Performed weekly monthly and quarterly cross program and functional portfolio level budget analyses and reports status to different stake holders.
• Perform Research and Development about the applicable standards and MDM project Project for Home Mortgage business; enabled clients refinance loans. Develop Project, strategy, Product backlog contingency plans and application performance.
• Collaborated with UX Customer Experience teams, SSB Bart, In Language, Business Analyst teams, Product Managers and Program Team to ensure SDLC Process compliance in Docs, ensured 100% compliance for Project deliverables; maintained Financial variances below 10% and compliance to Regulatory standards and requirements.
• Drive Agile delivery for Proactive and Reactive Chat Enablement for Home Mortgage to improve Customer Experience (CX) of the Home Mortgage customers.
• Lead member of Fraud Prevention and Authentication, Risk and Compliance Group. Mobile Deposit Product enhancements for the Pilot Customers and Development of Hold Strategy for Prevention of Frauds, Anti Money Laundering initiatives in Ecommerce Applications on the Web /Ecommerce Platform.

  Information Security Capability Enhancements Vulnerability Assessments for Cloud Computing,

• Development of Enterprise RISK Management Strategy and Selection Development of Tools Capable of Assessing, Reporting and Mitigation planning for the Enterprise Risk Management & Information Security Teams.
• Development of Strategy for Platform Performance monitoring and Root cause analysis and develop the functionality that helps the Solution Teams to perform real time analysis and problem resolution by technology adoption of tools like Splunk, MAA, App Dynamics and perform comparative analysis to recommend data based decisions to management.

Confidential

• Responsible for Leading Release management function for global rollout of an SFDC and ECRM Business Intelligence and Data Migration program for a 10 M+ Integration initiative.
• Supported Global Director and CIO Offices while Collaborating with Business SMEs, System Architects, Program Managers, PMs, Developers, teams and Business Analysts to ensure compliance to Product requirements; ensured quality in the sprints with minimum downtime.
• Performed weekly monthly and quarterly cross program and functional portfolio level budget analyses and reports status to different stake holders for the MDM Program.
• Led Release Planning meetings and engagement with business to develop efficient quality deliveries with no critical defects in the releases.
• Led Daily and weekly Scrum meetings, provided regular updates to stakeholders on quality issues, dashboards, product quality and process quality.
• Develop RM Strategy and Road map for the Integrated Applications and Organizations Data Governance landscape.
• Successfully managed Release strategy documentation, planning and regular updates within program for successful roll out in US, Europe and Asia Pacific Region and ensure compliance to regulatory requirements.
• Planned requirements for integration of 30+ applications like Billing Applications upgrade, MDM, SFDC, CRM, Cap Logix, IBX Master, Oracle 11i, Single view, Vertex, Portals, Tibco, SAAS Upgrades and Deliveries.
• Partnered with Execution Teams; built and executed Global Release plans based on Weekly, daily, monthly schedules. Minimized, eliminated applications downtime during Production installs

Confidential, NC

• Responsible for Leading MDM Programs in strategic marketing and finance portfolios and developed Data Migration Strategies within 10 M+ Budget.
• Performed Research &Development, supported the Global Director’s office and develop MDM roadmap.
• Managed Business Process improvement for Cost plus Billing Process improvement; delivered potential savings more than $8M through reduction in Administrative costs for Patient centered medical homes.
• Led ICD10 Testing Effort and Business Remediation and MDM validations for services offered by 65 plus vendors and ensure compliance GMP and perform remediation work for the Vendors for the services.
• Performed weekly monthly and quarterly cross program and functional portfolio level budget analyses and reports status to different stake holders.
• Develop MDM Strategy and Road map for the Integrated Applications and Organizations Data Governance landscape.
• Ensured Quality Delivery for “Enhance Provider Directory - Find a Doctor Tool” on Mobile and Desktop Platform to help patients select Doctor and services following Lean Agile methodologies.
• Release Management for Cust DW DWH Releases.
• Risk Assessments for the DWH Project Releases within the Program.
• Process improvements for the Program and Relationship.
• Resource Management, Risk Management, Development of Proposals for new Projects and Support to Marketing.

Program Manager

• Performed Research and Development and supported the Global Director office.
• Management of BETS Reporting Application Upgrades, MDM Reports and Data Projects and platform upgrades with an Annual Budget of 10 M $ plus.
• Develop MDM Strategy and Road map for the Integrated Applications and Organizations Data Governance landscape.
• SOA Enhancements for BETS Application and Rollout in different Regions in US.
• Worked with cross-functional teams including Development, Business Unit, QA, Engineering, UAT teams

Sr. Project Manager

Responsibilities:

• Developed Strategies for the Program Management, Overseeing the development of development of Projects in the Portfolio.
• Managing the assigned projects in the Portfolio through the entire project lifecycle, including proposal Generation, Documentation Creation to implementation and maintenance.
• Forecasting & reporting of the actual progress reports / Budget and Cost tracking across the organization on the different Reporting platforms. Ex - Business Objects /Web based Reporting tools.
• Established project approach and governance model, and formulated detailed plan.
• Established the Business Intelligence Strategy and Architecture.
• Rationalized the analytical needs of the organization to come up with a common framework for measuring organizational performance.
• Achieved buy-in from client leadership and managed business user’s expectations around the analytics.
• Ensure the development of Business Use cases, System use cases within the project and coordinating for the different Test case scenarios affecting the Clinical Trial Relationship Management Project.
• Responsible of Enhancing the functionality of an existing application, Bug Fixing and Retiring an existing application.
• Scope Planning & Definition, Change Controlling Definition & Execution, Activity Definition, Sequencing, duration estimation & Schedule Development.
• Pleasant experience working on EDI Documents, 855 Documents, Electronic records.
• Managing Project Change Management Process and interfacing with different support groups and shared services.
• Managing Share point site communication and presenting the progress to the Management
• Performing Risks Planning and Mitigation of the different issues across the project and portfolio level.
• Financial Updates and Tracking of Cost across the different support groups and development / implementation of best practices across the organization.
• Collaborate with other Application/Solution Architects and Project Managers to ensure that the acceptable test results and User Acceptance tests gets documented and communicate the Business Requirements to testing and Project Management team.
• Support the delivery of IT development Projects across the portfolio to meet the Client’s specifications with minimum defects on-time and on-specified budget.
• Successfully performed / managed the project through distinct phases and perform reporting/ ensure progress on behalf of the Client across the Global teams.
• Use comprehensive SQL queries as part of back-end testing/ verification of approach to extract data from various tables to develop the objective based approach in handling the Enhancements.
• Define & improve IT Technology processes towards recognized Industry Standards & SOP’S.
• Ensure that the technology problems are properly documented & identified defects are resolved by Development & testing teams timely.
• Have partnership with development & testing teams to ensure that the solution meets the Business
• Establish & maintain proactive/supporting relationships between testing & technology teams escalate the issues to the Leadership team in case of support needed to solve the organizational issues.
• Setting up and developing an effective Communication Channels to report the Progress to the Management & Client on regular basis.

Environment: Data ware Housing tools using INFORMATICA Power Center, ETL (Extract transform, Load tools), Siebel CRM Reports using Analytics & DTE - Data Transformation Engine, Complex Calculation Engines developed in the Oracle Applications / Data sources developed in Lotus Notes, Web methods and & Java Beans, Database- Oracle 9i, Tools - MS Visio, Test Director, Toad V-8.0, MS Project, No of Users -25000

Sr Project Manager

Responsibilities:

• Develop Guidelines and Cases for Performing functional, regression and performance testing of the ETL tools developed using Informatica.
• Lead the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.
• Provide special project management support for compliance to SOX compliance and Internal IT project Oversight for server moves / daily deployment tasks etc.
• Evaluate the validity of cost estimates and project plans and provide guidance where required.
• Assist with determining project resource needs and assign resources utilizing internal and external sourcing options.
• Ensure all project deliverables are completed on time, within budget and with the required level of Quality.
• Resolve issues and bottlenecks within the delivery of products
• Escalate technical and business issues to drive important program decisions.
• Strong Experience working on EDI Documentation, 855 Documents & Electronic records.
• Assist in the definition of the project in collaboration with the project sponsor.
• Apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve project issues and risks to maximize the benefit of IT systems investments.
• Meet with decision makers, systems owners, and end-users to define business requirements and systems goals, and identify and resolve business systems issues.
• Ensure compatibility and interoperability of in-house computing systems through regular involvement in the IT Initiatives.
• Work closely with the QA group in IT to ensure the ongoing quality of new software introduced into the environment, regardless of which application is being changed.
• Review and analyze the effectiveness and efficiency of existing systems, and develop strategies for improving or further leveraging these systems.
• Create system design proposals and perform vendor qualification, relationship management for vendors.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end-users for all modified and new systems.
• Provide support to the testing team in carrying out functional, Performance, Regression & User Acceptance Testing.
• Developed Standards and Reporting of Project Management results using Dashboards, Crystal reports, ensuring Compliance to FDA requirements.
• In corporate regulatory requirements such as cGMP, cGCP, FDA 21 CFR Part 11 into the SDLC.
• Developed Use Cases, Requirements documents, POC, Requirements trace ability matrix.
• Co-ordinate with PMO web content manager the implementation of procurement process deliverables onto the PMO Website.
• Responsible for coordinating with Configuration Manager for establishing requirements for Testing the Installation processes and Install Shields with every new Release.
• Transition support of IT solutions development to existing permanent resources within the organization upon completion of project.
• Ensure that the KIKO (Known inputs/Known output) criteria are maintained for ensuring the compliance to regulatory requirements.

Sr Program Manager

Responsibilities:

• Successful Launch of the product in Asia pacific region.
• Perform reviews, analysis and evaluation of the business systems and user needs.
• Perform vendor qualification, relationship management for IT vendors.
• Formulation of the systems to parallel overall business strategies.
• Write detailed description of user needs, program functions, and steps required to develop or modify IT solution to business problems.
• Transition support of IT solutions development to existing permanent resources within the organization upon completion of project.

Program Manager

Responsibilities:

• Overseeing the Program implementation right from the initiation till implementation
• Defining the organizations strategy Program management approach towards global reorganizations.
• Create an efficient work environment and resolve bottlenecks.
• Escalate technical and business issues to drive important program decisions.
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints.
• Solve day-to-day problems and escalate issues to the Board appropriately.
• Perform Multi-tasking & adjust priorities to meet Competing business needs.
• Implement continuous improvement practices within the organization.
• Convert high-level business and user requirements into functional requirements and quality, specifications in Appropriate levels of detail suitable for use by other functions and roles.
• Ensuring that work products derived from requirements specifications were interpreted correctly.
• Manage requirements trace ability information and track requirements status throughout the project.
• Creating use cases with these requirements and translating these to a functional specifications document
• Working with the technical team to resolve issues and to ensure the application conforms to the requirements.
• Assist in creating test cases for UAT & executing of these with the assistance of testing team.

Environment: Tools: QTP, MS Project, Mercury Quality Center, Toad - 8.0, Platform: UNIX, Windows, Database: Oracle 8i