SUMMARY

• Certified Project Management Professional (PMP), Lean Six Sigma Green Belt; in current pursuit of Six Sigma Black
• Experienced in a number of industries that include Manufacturing, Health Care, & the Public Sector
• Business engineer/change agent skilled in process improvement implementations skilled in software implementations
• Experienced in the development of project plans, proposals, RACI assignments, change requests and task delegation
• Skilled in proposal development and draft review, vendor management practices, end to end project management procedures
• SME Change Management, IT Transformation, Business Transformation and Project Management Office (PMO)
• Practiced in reporting, integrating turnkey data exchange, UAT, QA, ad hoc data analysis and root cause identification
• Highly analytical with a pragmatic nature to execute projects/initiatives head on and within scope
• Well rounded professional that has the ability to relate and build rapport with a variety of diverse individuals
• Proficient in the development of relationships across business segments and functions for alignment and transparency
• Skilled in member and supplier engagement practices and performing as the face of the organization with external clients
• Articulate, polished and professional demeanor with strong work ethic, initiative, and passionate approach to work
• Skilled in defining clinical and operational requirements, as well as translating them into clear actionable specifications
• Proficient in meeting strategic and budget goals, objectives, project deadlines while maintaining structure and organization
• Experienced in the design, modification, and development of operational policies and procedures
• Performs management of project teams (large/small) with direct reports that includes staff analysts/admin coordinator
• Skilled in infrastructure projects in all areas including vendor system implementations: KANA, VMS, MSS, TMS
• Excellent task execution and process improvement skills along with excellent written and oral communication skills
• Proficient in Microsoft Excel/Outlook/Word/PowerPoint, Visio, MS Project, T - SQL, BI, SharePoint, Crystal Reports, SalesForce, SAP, CRM, LMS, OnBase, Saba, TeamWork, Brightwork, Lumira BI, PeopleSoft

PROFESSIONAL EXPERIENCE

PROGRAM MANAGER

Confidential, Houston, Texas

Responsibilities:

• Develops and implements programs and projects that support the organization’s vision
• Ensures alignment and transparency across all levels to ensure and maintain stakeholder engagement
• Scopes delivery of critical projects in the program portfolio with an end to end strategy and roadmap
• Proactively identifies and mitigates all project risks; ensures transparent communication of any issues to executive leadership
• Leads and manages process improvement and change management activities throughout both Ben Taub & Quentin Mease
• Develops, directs, and implements PMO processes and policies, project management staff
• Assists with the identification of process improvements, and new strategies, as well as the development of relationships
• Analyzes processes and makes recommendations for improving efficiency, product/program delivery, and expense reduction
• Performs as the owner/operator of new project proposals, program delivery, project strategies and standardizations
• Expert with conflict management and resolution that assists team members with finding equitable dispute settlements
• Works with departmental leaders to define, prioritize, and develop projects and programs
• Ensures development of clear and measurable project management plans in conjunction with stakeholder expectations
• Provides guidance to project managers, coordinators, and assistants to ensure compliance with overall project scope
• Monitors project status, budget expenditures, and timelines against identified and unidentified risks
• Manages and monitors entire project portfolio in an effort to maximize organizational transparency and alignment
• Interacts with project sponsors, stakeholders, and project members to ensure specified business needs are met
• Assists in post-implementation lessons learned and post mortem analysis to ensure that all requirements are fulfilled
• Provides progress reports, action plans, proposals and presentations to the leadership team on a reoccurring basis

Executive project manager 

Confidential, Pearland, Texas

Responsibilities:

• Achieved operational objectives by managing strategic plans and reviews for both internal team & network medical practices
• Accountable for development, oversight and delivery of project team training around clinical operations
• Determined and maintains project schedules and budget by establishing deadlines, and monitoring milestones
• Gained stakeholder buy-in on key decisions and change requests between the ACE, MCOs, and Practice Management
• Collaborated with operational teams and business stakeholders to gather business requirements and product specifications
• Drove day-to-day execution of the overall project delivery process, utilizing a variety of methodologies
• Acted as the nucleus of the C-suite level staff to ensure alignment and transparency day in and day out
• Led the identification, development, and implementation of process improvement initiatives
• Provided direction regarding all system platforms and additional business software tools
• Managed provider network member engagement, project/business team productivity, quality, and execution of deliverables
• Provided mentorship for the C-Suite level staff and under around best practices and project management standards
• Managed performance of all service providers, delegating challenging assignments to encourage growth and development
• Oversaw the work of Project Assistants and participate in delivering training for other project field staff

HR INFORMATION SYSTEMS Project Manager

Confidential, Houston, Texas

Responsibilities:

• Identified organizational initiatives related to Human Resources and developed the strategic plan to accomplish them
• Acted as the main point of contact and engagement manager with COH departments as well as external vendors
• Proficient in the identification of timescale, budget, scope and deliverables for all external vendor services acquired
• Drafted and reviewed all change requests made to the projects to ensure they meet business requirements as agreed
• Produced key informatics around SAP reports and other systems for analytical purposes on weekly basis (ad-hoc and auto)
• Defined client needs and translated those into business requirements and system specifications
• Performs integration testing, system upgrades, Go Live support and executes project close-outs/post project review
• Managed adherence to project budget and contracts and assists in the identification and development of scope change docs.
• Drove the development for all infrastructure projects vendor systems for all sections within the HR Department
• Monitored project status, budget expenditures, and identifies problems and recommends solutions.
• Interpreted financial results, generated reports, identified market trends and recommended courses of action to C-suite staff
• Manages project/business team productivity, quality, and execution of deliverables weekly and provides updates to C-suite
• Developed solutions for continuous improvement programs and other appropriate applications and acts as vendor liaison
• Supported internal and external clients through requirements gathering/definition, project definition, and project planning
• Coordinated the development of special reports for data analysis, data generation, data templates, form templates, etc
• Equipped users with the ability to articulate and translate needs/requirements to actionable detailed requirements for execution
• Assisted in implementing and maintaining systems and providing consultation service to various personnel
• Provided system administration with documentation, component guidelines, business cases and project plans
• Regularly develops scope and defines new features and enhancements to systems in order to meet business needs
• Administered, supported, analyzed and managed the potential impact of change on the production environment
• Established and maintained change management policies and procedures, ensures enforcement through monitoring

Implementation Analyst II

Confidential, Houston, Texas 

Responsibilities:

• Performed as the face of BCBS in a client facing capacity as the sole national PM for the national sales team based in Houston
• Oversaw and acted as a SME of over 10 departmental processes to ensure we remained scope during each implementation
• Traveled to and from BCBS headquarters located in Richardson, Texas on a monthly basis
• Coordinated with internal teams to develop and deliver analytics projects for the various clients
• Actively contributed to the thought leadership of the team by sharing industry insights and analytics
• Assigned project teams members, delegated tasks/responsibilities as well as designated deadlines for key deliverables
• Worked with cross-functional HCSC teams/internal stakeholders as well as external clients to coordinate the implementation
• Communicated with cross-functional teams (10+) to coordinate implementation including ad-hoc meetings and reports
• Facilitates post mortem discussions including root causes, lessons learned, key findings, and recommendations
• Accountable for the management and performance of assigned account, product and/or new legislation implementation
• Tracked and analyzes project status and performance against projected timeline target dates and budget allocations.
• Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes required.
• Responsible for communications and implementation artifacts that describe progress, issues, and risks in the implementation.
• Keeps informed of best practices and strategic trends in product lifecycle management, sales, and legislative developments.
• Liaison with cross-functional HCSC teams/internal stakeholders as well as external clients to coordinate the implementation

Project Manager

Confidential, Lanham, MD 

Responsibilities:

• Acted as project lead to provide service expertise and support to Managers and Business Units for negotiations and contracts
• Proficient in creating purchase orders, add/remove materials, invoicing and vendor acknowledgement reporting
• Oversaw Procurement/Supply chain/Logistics teams through benchmarking, cost management, alternative sourcing
• Maintained database of employee resource skill sets & availability to assist in rapid ID and fulfillment of delivery resources
• Developed & maintain deliverables, events and activities through customer relationship management
• Directed & coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget
• Responsible for managing change policies and procedures, as well as enforcement and improvement activities
• Proficient in creating purchase orders, add/remove materials, invoicing and vendor acknowledgement reporting
• Oversaw Procurement/Supply chain/Logistics teams through benchmarking, cost management, alternative sourcing.
• Acted as project lead to provide service expertise and support to Managers and Business Units for negotiations and contracts
• Maintained database of employee resource skill sets & availability to assist in rapid ID and fulfillment of delivery resources
• Used SAP to run reports on project stage, billing and delivery blocks, project holds, and CRM database information
• Directed & coordinated activities of project personnel to ensure project progresses on schedule and within prescribed budget
• Effective at quickly mastering all new processes/systems introduced and willing to train others on project methodology
• Ability to function independently on project work and to interface with all levels of the organization to carry out duties
• Defined project scope, goals and deliverables that support business goals with senior mgmt and stakeholders
• Profound analytical thinker who can draw sound business conclusions from multiple sources of information and trends
• Demonstrates initiative, self-motivation, enthusiasm, and an ability to complete tasks in a timely and accurate manner
• Conducted audits to identify and document specific management/financial operation procedures and policies
• Quantitative problem solver with the ability to structure complex issues and interpret large data sets comfortably

Marketing Research Analyst

Confidential, Washington, DC

Responsibilities:

• Conducted external research & data gathering informatics, producing analytics, and providing marketing for brokerages
• Knowledgeable of key analytics IT software packages: data management, spreadsheet, statistical analysis and presentation
• Exhibited strong organization, prioritization, IT project management, problem solving, and communication skills
• Integrated IT market analytics and competitive intelligence into business tactics and plans
• Supported management in developing comparative statistical data and general analysis and reporting
• Analyzed supplier activities, market share changes e projections on how these may influence future supplier proposals
• Served as a subject matter expert in answering any and all customer questions in regards to use of the database
• Evaluated findings and used data to generate analysis reports/graphs that were then used in presentations to management
• Helped with the integration of IT market analytics and competitive intelligence into business tactics and plans
• Communicated and implemented process improvements in support of specific business improvement initiatives
• Conducted business and financial analysis including supplier, spend, market, decision and budget analyses
• Proficient in management of highly sensitive personnel and end-user information in a confidential manner

Project Manager

Confidential, Houston, Texas

Responsibilities:

• Effectively created job role deliverables and served as a pilot for the new role of project manager for the company
• Developed full-scale project plans as well as yearly financial budgets to achieve the execution of projects
• Analyzed, developed, implemented, and evaluated business and marketing plans against key initiatives
• Effectively communicate project expectations to team members & stakeholders in a timely & clear fashion
• Exhibited excellent negotiation, presentation, and communication skills at executive levels daily
• Analyzed requests for proposals, conducted assigned background research, prepared proposal outlines
• Researched and analyzed market trends and conditions to execute marketing objectives and goals

Business Office Assistant

Confidential, Houston, Texas

Responsibilities:

• Placed orders and arranged shipments of supplies in need to ensure that they arrived at a scheduled time
• Generated files for office to ensure organization of important materials for the staff
• Utilized crystal reports to run queries and produce ad-hoc reports pertaining to student enrollment, attendance, grading
• Created HRIS Excel spreadsheets for teachers to assist them with the systematization of grades and attendance
• Planned, budgeted and organized all fundraising events as well as chaperoned all student activities and trips
• Created Excel spreadsheets for teachers to assist them with systematization of grades and attendance
• Coordinated logistics, managed the school faculty calendar and followed through on all fundraiser projections